How do the peas feel about iPads in restaurants

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Posted 3/23/2014 by scrappinghappy in NSBR Board
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scrappinghappy
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Posted: 3/23/2014 8:07:37 AM
This came up last night when we were out with friends for dinner. Dh and I were caught off guard by the vehemence of the reaction of one of our friends so I thought I'd ask the peas.

The subject came up because we were talking about a restaurant overseas that offered iPads as menus with several language choices as well as the ability to "customize" your order, you know, what we do all the time when we say "no onions, dressing on the side, medium rare, etc".

So what do you think? Yes or no and why?


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Epeanymous
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Posted: 3/23/2014 8:10:13 AM
I don't have really strong feelings about them one way or the other. The one time I went to a restaurant that had that format, it felt gimmicky, but that was a few years ago when iPads were new.

SockMonkey
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Posted: 3/23/2014 8:10:54 AM
I thought this was going to be about patrons using iPads at the table.

As a menu? I think it's cool, and nice for travelers to be able to order in their native language if they want.

I don't understand the problem...

myshelly
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Posted: 3/23/2014 8:11:28 AM
Doesn't seem that big a deal to me.

We have several restaurants here where the waiters take your order on iPhones and when you check out the "register" is an iPad.

At our pediatrician's office you check in and they hand you an iPad. You do all your paperwork, including entering your child's symptoms and making your copay, on the iPad.


styxgirl
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Posted: 3/23/2014 8:14:59 AM
Hmmmmm ....

I was at a really fancy restaurant a couple of months ago that used an ipad (with a corkboard cover) for their drink menu. One for the whole table.

I was glad that the regular menus were still just the printed kind.

I couldn't imagine a really busy restaurant having enough iPads for everyone that would need to look at a menu at the same time. It would make me irritate to have to wait to look at a menu and then self-order.

One example of a not-fancy restaurant that sorta has this was the drive through at Subway.

They have a huge touch screen that you could order your food. The first time I used it, the line was long and I thought "oh boy, this is gonna suck" I thought it would be hard to figure out and the choices wouldn't be like when I just tell the person.

But, you know what? It was easy and I was able to order it just as I usually do. BUT, I had to wait in line to use it. (Just as I would have to use the ordering speaker) so I expected it.

In a sit-down restaurant, I don't wanna wait to see a menu.


Nicole

SDeven
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Posted: 3/23/2014 8:16:05 AM
Let's see. I can use it at school, church, work, the library, the grocery, in the car, and on the beach. My doctor uses it to keep patient records...my Verizon sales person uses one to tell me what I have and what I need/want...my car mechanic uses one...why not in a restaurant?







YooHoot

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Posted: 3/23/2014 8:27:33 AM
Wouldn't bother me. We use them at my office for updating med histories, consent forms, apps that explain procedures. I will say, they can get expensive to keep updating them (you can tell some of the ipad 2s are slightly slower).


scrappinghappy
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Posted: 3/23/2014 8:46:32 AM
Well, I thought my friend's reaction was overboard but I dropped the subject like a hot potato!

She was vehemently, absolutely against them because it will "put people out of work!"

Didn't want to hear any discussion about how there will still need to be so one to answer questions, bring you food, keep your water topped up, etc.


---------------------------------------------------

"you bunch of Hippocrates" - troll on SBR board
"What's a Hippocrate? A big box used to transport large African animals?" - SuPeaNatural

You gotta watch this video:
Right then, right then, I laughed so hard my water broke...and I wasn't even pregnant - Jeanne Robertson, age 65



anxiousmom
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Posted: 3/23/2014 8:48:36 AM
I am such a old curmudgeon- I don't think i care for this at all.

Human interaction is a good thing, and I hate to see even the small ones get eroded in the name of being easier or more convenient.

(ETA: my objection isn't about job loss, I don't think that would happen. I am talking about day to day interactions that will get lost the more we rely on technology to do little tasks- like self-checkouts at the grocery store that don't require any face to face interaction.)

GrinningCat
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Posted: 3/23/2014 8:48:54 AM
One of my favourite sushi restaurants uses them for ordering... it's awesome. No waiting for wait staff to come by to take the order, just order at will. For everything.

We use tablets everywhere else, why not in restaurants? It would save bucket loads on printing costs and give the ability to change the menu at will rather than having to wait to do a big change all at once.

ETA: There are tons of waitstaff at this place. Who's going to run the food to the table and do the typical stuff at a table? All the iPad can do is the order... there's no reason why people would be put out of work. Ridiculous.

YooHoot

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Posted: 3/23/2014 8:55:44 AM
Not an ipad, but I like those things at Chilis. You can pay when you are ready and not have to wait for the check, wait for your card to come back etc. It's very cool.

Spongemom Scrappants
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Posted: 3/23/2014 9:02:19 AM

I can see it being quite advantageous where translating is an issue.

There's also less room for error when making a custom order ("salad with no tomatoes and dressing on the side," as a silly example). It's irritating to be specific with the waiter and then not get what you requested because he either failed to write it down or the kitchen staff could not read it.








MergeLeft
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Posted: 3/23/2014 9:04:32 AM
We went to a steak house that had an iPad for its wine list. They had an extensive list and it was interactive - it would tell you about the origin of the wine, link to reviews, suggest pairings from the good menu, etc. we thought it was pretty cool!


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gar
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Posted: 3/23/2014 9:08:06 AM
I've not yet come across one in anything like a doctor's office or restaurant so I'm not sure how I'd feel.

Apart from the language thing would it really make things much easier? is it really hard to take down an order?

I'm not sure.....





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kmk1112
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Posted: 3/23/2014 9:28:12 AM
Just heard Buffalo Wild Wings is getting tablets that will be for ordering, payment and will replace their trivia units.


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PeaJaneRun
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Posted: 3/23/2014 9:33:01 AM
Don't care if restaurants use them as menus.

Do care when people use them to keep their children shut up at the dinner table. If your kids can't sit down, eat, and have a conversation with you over dinner then I think you're doing something wrong as a parent.



ihearth
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Posted: 3/23/2014 9:53:23 AM

Let's see. I can use it at school, church, work, the library, the grocery, in the car, and on the beach. My doctor uses it to keep patient records...my Verizon sales person uses one to tell me what I have and what I need/want...my car mechanic uses one...why not in a restaurant?


I agree with SDeven. I see them used in so many places now, it wouldn't bother me at all in a restaurant.

Bootspalmer
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Posted: 3/23/2014 9:59:24 AM
Ok in general I like the idea but if a couple bring their 7 year old to dinner who is whining or is playing on an ipad quietly, I would much rather he/she play on the iPad. I don't want to listen to a whining child while I am eating dinner.

Chuck E Cheese? All best are off. But somewhere half decent? (More than a family style less than anywhere Gordon Ramsey owns) I am good with the child with the iPad. Really.

Aggiemom92
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Posted: 3/23/2014 10:02:42 AM
I guess it seems a little impersonal, but that seems to be a general trend as technology advances. Really, if my food was coming out the way I wanted it, it wouldn't really bother me. And I do like the idea of being able to pay when I'm done.

Peabay
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Posted: 3/23/2014 10:11:30 AM
Haven't seen this yet. I'm open to it.



jeremysgirl
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Posted: 3/23/2014 10:18:24 AM
I'm not opposed to it, but I have to say that if I'm in a nice restaurant, paying for service is part of the deal. I would rather have a waitperson take my order and do my payment than use an ipad to do it. And it's not about jobs being lost for me, it's more about introducing an inhuman element into a service job. I worry that I won't get quality service for the rest of the meal either.

little mama
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Posted: 3/23/2014 10:23:18 AM
Well, first, germs. ew.
Second, that is fine, but if I have to do the work of the server, then the restaurant should make sure to compensate the servers fairly, because I wouldn't really see a need to tip much.


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myboysnme
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Posted: 3/23/2014 10:23:41 AM
The future is now, so to speak. Everything is technological. It has downsides but probably only for people like me who are older and more stuck in traditional ways.

Unfortunately, it may result in establishments needing fewer people to work, and that is a downside to me. The service industry is about people, and look at what happened to the travel industry. So if restaurants need fewer servers, that may not be a good thing.

But over all, I think everything will go that way. They may even let us sign in and see what we ordered last time. Or make recommendations based on previous selections.

Now people on IPADS when I am eating at the table with them, that goes in the same losing battle as cell phone use. People used to hold cigarettes in their hands, now it's cell phones the new addiction.


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Loydene
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Posted: 3/23/2014 10:24:23 AM
It would seem to me to slow the process down.
I was just handed an iPad in my ophthalmologist's office to complete the paperwork - essentially just signing. I have some experience with an iPad and am reasonably fluent in using a computer -- but that specific program wasn't "intuitive" and required me to keep asking the assistant what was next and where is the button. It took much longer for us to complete that transaction than if she'd just handed me the papers and say sign here, here, and here.
An interactive wine list -- sounds like a great idea.
A whole menu so America's don't have to deal with other language or to add in ones fiddly food choices seems overkill

SMayer
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Posted: 3/23/2014 10:29:17 AM
In the situation you described menus and ordering I have not seen that first hand, but I can't see why it would be a problem. Lots of other places use them, as SDeven described earlier.

FWIW, I also have no problem with people using electronic devices as long as they either have the sound off or or not talking overly loud (ie cell phone at table). OR they are not at my table and ignoring me. LOL!


Dani-Mani
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Posted: 3/23/2014 10:34:29 AM
There are germs on a paper menu, too. What an odd comment.

I wouldn't mind. My doctors office uses a tablet and I love it. No complaints!



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anxiousmom
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Posted: 3/23/2014 10:37:28 AM

There are germs on a paper menu, too.


And on the salt and pepper, the table (they aren't cleaned that well,) the ketchup, other condiments, etc.


Lumo
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Posted: 3/23/2014 10:50:14 AM

Well, first, germs. ew.
Second, that is fine, but if I have to do the work of the server, then the restaurant should make sure to compensate the servers fairly, because I wouldn't really see a need to tip much.


Your germ argument holds no water, as previous posters have pointed out.

Also, do you *really* think you'll be doing "the work of a server"? Are you going to be going to the back to pick up your own food? Filling your drinks as needed? Bussing and cleaning your table when you're done? Come on.


---
Kelly


SockMonkey
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Posted: 3/23/2014 10:55:38 AM

Well, first, germs. ew.


I'd be willing to bet that iPads get cleaned a whole hell of a lot more often than menus do.



Think about that the next time you're in a restaurant...

2peafaithful
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Posted: 3/23/2014 10:59:44 AM
It's 2014 so yeah it works for me. Sounds right in line with ways we are using technology in our world.

camanddanismom
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Posted: 3/23/2014 11:00:01 AM
I think that is pretty cool!


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hop2
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Posted: 3/23/2014 11:01:00 AM
I don't care what other people do quietly at their table in a restaurant. But I can not stand the people who hold up their whole friggin huge bright iPad in front of me at a concert. Apple should make a detachable camera for those thing as it friggin annoying.

ETA Dang I hit enter too soon. As far as menus go I don't care if it's paper or iPad, either would collect germs. In fact I think the iPads would be easier to clean.

miss_lizzie
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Posted: 3/23/2014 11:01:55 AM
Some of our medical professionals use them for check-in--you know like when you have to review your paperwork every year. Now we just review the info on an iPad. Having them in a restaurant wouldn't bother me one way or another.

MissMeegz127
PeaNut

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Posted: 3/23/2014 11:05:07 AM
It wouldn't bother me. I see them used almost everywhere now and I even use one at work. It's just another way of technology entering our daily lives. I know that a few Applebee's around me have started to use a computer system for ordering. There is a tablet at each table that will allow you to see the menu order drinks and refills and offers games for kids.
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SockMonkey
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Posted: 3/23/2014 11:09:17 AM

I don't care what other people do quietly at their table in a restaurant. But I can not stand the people who hold up their whole friggin huge bright iPad in front of me at a concert. Apple should make a detachable camera for those thing as it friggin annoying.


If you're taking pictures with your iPad at a concert, you're just a straight up weirdo. Why would you even have an iPad WITH you at a concert!?

I have had to ask adults to put them away during our theatrical performances because they're using them to take photos/video. Yes, during a performance. I was like, "REALLY?"

It's bad enough when it's a phone!


psoccer
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Posted: 3/23/2014 11:43:36 AM
I like the idea, but I could see it throwing off my technologically challenged mom. I like that you can order when you want, and make your changes to your dish. The restaurant can change their menu up easier, however, they can also change their prices much quicker. I'm sure if you have questions about a dish, the server would be there to answer them. I believe it will be something seen more and more.

BeckyTech
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Posted: 3/23/2014 11:53:39 AM
I was also at a restaurant where they used one at every table for a wine list.

Since wines change, they were saving on printing costs - it would not affect any jobs.

ETA: it was the only app that clients could access on the iPad.

lovestorun

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Posted: 3/23/2014 11:57:17 AM
There's a concept that is called Stacked.

I think it's cool in theory, but there's a few things where they lack, IMO.

- Elderly people may be frustrated by the iPad ordering.
- Personal service - you can "page" a server but all I hear is service is slow and you never know who to ask for anything, if they're even there.
- It's usually one iPad per table, it can take for-ever for a group to order and by the time you all pass it around it's probably time to go back to work.


As a menu? I think it's cool, and nice for travelers to be able to order in their native language if they want.


Nice thought, but it's usually just an app - I doubt it would have languages programed besides english/spanish?


- Michelle -

cropduster
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Posted: 3/23/2014 12:10:31 PM
Never had the experience, so what do I know? I was under the impression that there would be an iPad per person like a menu. If that is the case, then I can see where things would be more streamlined which would speed up service and have more accuracy in the orders. Which would be a good thing. But if it's one iPad per table then I can see where it would slow things down.

My 80 y.o. Mom loves her iPad. I think she would be cool with being handed an iPad at a restaurant.


cropduster

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gmcwife1
SamFan

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Posted: 3/23/2014 12:12:20 PM

I thought this was going to be about patrons using iPads at the table.

As a menu? I think it's cool, and nice for travelers to be able to order in their native language if they want.

I don't understand the problem...


Same here

Dori

fwscrapper
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Posted: 3/23/2014 12:15:07 PM
"Do care when people use them to keep their children shut up at the dinner table. If your kids can't sit down, eat, and have a conversation with you over dinner then I think you're doing something wrong as a parent."

There are reasons that this is needed...that has NOTHING to do with being a bad parent.

Signed a mom of a bipolar, ADHD, GAD 6 year old who is fully medicated but can have meltdowns from time to time.

We haven't ran into iPads at tables, but my DH is in IT. I am pretty sure we would be ok using one...most of the time.



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*Shannah*
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Posted: 3/23/2014 12:16:20 PM
eh, I'm all for it. I'm not one for personal human interaction though, whatever the hell that means. I'd rather everything BE automated, I'm so tired of my order getting screwed up everytime I want to go out to eat. I would MUCH rather place my own order and just have someone bring it out to me. I also use the self service checkouts as much as I can AND my dd is allowed to use the ipad at the table, at least until the food comes out. then it gets put away.

PeaJaneRun
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Posted: 3/23/2014 2:04:28 PM

There are reasons that this is needed...that has NOTHING to do with being a bad parent.

Signed a mom of a bipolar, ADHD, GAD 6 year old who is fully medicated but can have meltdowns from time to time.

We haven't ran into iPads at tables, but my DH is in IT. I am pretty sure we would be ok using one...most of the time.


I'm sure there are some good reasons, such as yours, but it's become damned rare to see a kid out to dinner with the family whose nose isn't stuck in an electronic device and I think that's a shame and in many cases it IS bad parenting.

And for the sake of those around you (not you - the global you who lets their kids play video games in a restaurant) turn the sound down. I'm really tired of hearing <boop> <bonk> <wheeee> over and over and over and over and over again while I'm trying to eat.



AnonPeaName
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Posted: 3/23/2014 2:14:38 PM
There are several casual dining chains using them around here. So far it seems more of a novelty than something for long haul though. I'm old enough to remember table intercoms for ordering at some places, then that craze fizzled.

We could have an entire S/O thread about loons using iPads to video or photograph events.

Dalai Mama
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Posted: 3/23/2014 2:17:36 PM

Do care when people use them to keep their children shut up at the dinner table. If your kids can't sit down, eat, and have a conversation with you over dinner then I think you're doing something wrong as a parent
As long as their children aren't interrupting other patrons I don't give a damn how the parents are managing it.


Jo Mama

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Nanner
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Posted: 3/23/2014 2:57:01 PM
I think it's great! I haven't been to a restaurant that uses them, but will be interested to see how they work out when we do.


Nancy


busypea
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Posted: 3/23/2014 3:09:13 PM

Do care when people use them to keep their children shut up at the dinner table. If your kids can't sit down, eat, and have a conversation with you over dinner then I think you're doing something wrong as a parent

Self-righteous, party of one.

IScrapCrap
StuckOnPeas

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Posted: 3/23/2014 3:10:26 PM

I'm sure there are some good reasons, such as yours, but it's become damned rare to see a kid out to dinner with the family whose nose isn't stuck in an electronic device and I think that's a shame and in many cases it IS bad parenting.


The thing is, you have NO idea that it IS bad parenting. You would not know my daughter had issues by looking at her. You wouldn't know she tried to control herself, read social signs, get along with peers FAR above her in maturity than her for 6 hours a day in a mainstream classroom. It would look like that I was THAT parent giving into some preteen. When in reality, it was giving her a break before she gets into a major meltdown.

At least with my son it's more obvious he has issues. He is non verbal and uses an ipad for communication.

Signed, the mother of a high functioning daughter with Autism and a low functioning son with Autism.

moveablefeast
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Posted: 3/23/2014 3:37:37 PM

Do care when people use them to keep their children shut up at the dinner table. If your kids can't sit down, eat, and have a conversation with you over dinner then I think you're doing something wrong as a parent


Congratulations. You're a better mom than I am. I totally use the iPad to buy myself a more relaxed restaurant meal with my kid. She's a normal kid but I use the iPad like crayons and paper - keep her entertained and it's - gasp - easier.

Judge away, I don't really care. I see 20 minutes of iPad time as a fair trade for 20 minutes to enjoy going out to eat with my kid occupied and chill.

**Angie**
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Posted: 3/23/2014 3:38:37 PM
I don't like the idea. What happens if the ordering system goes down, will they have backup paper menus? What if someone drops the ipad and it shatters? What happens when they don't recharge as good as they used?

The only plus I can see if for the server. If the order was put in wrong, it's not their fault.




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