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kellyannetay
PeaWee
PeaNut 532,227
December 2011
Posts: 5
Layouts: 0
 |  Posted: 12/8/2011 11:00:45 AM
Hi everyone,
I can't seem to cut files on my Pink Wishblade, from the Silhouette Studio
program. I am using a Mac, and I keep getting a "could not connect" error. I
have tried turning it on and off, unplugging and re-plugging in, restarting my
Mac, but to no avail. I would be eternally grateful if someone could share how I
can make this work? If the programme does work with my Pink Wishblade, I will be
dropping down the requisite $50 for the designer edition to be able to use my
svg files. :]
Thanks so much!
Best,
Kelly | |
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Cariad12000
BucketHead
PeaNut 515,377
July 2011
Posts: 928
Layouts: 3
Loc: Unitd Kingdom
| Posted: 12/8/2011 12:08:56 PM
It sounds as if the computer is not recognising the machine when its plugged in. Have you tried re installing the studio software? |
CARIAD
http://notimeforwashingup.blogspot.com/ | |
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Characterfan
StuckOnPeas
PeaNut 489,208
November 2010
Posts: 2,658
Layouts: 158
Loc: San Jose, CA
 | Posted: 12/8/2011 12:17:40 PM
I would uninstall and reinstall the software. |
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JrsMom~Ivette
BucketHead
PeaNut 224,624
September 2005
Posts: 782
Layouts: 0
Loc: San Diego, CA
 | Posted: 12/8/2011 2:20:26 PM
I have a Mac and my Blue Wishblade (older than the pink one) works perfect with the Silhouette Studio software. Try uninstalling & re-installing, as suggested above. Don't give up because it's just like having a new machine!  | |
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kellyannetay
PeaWee
PeaNut 532,227
December 2011
Posts: 5
Layouts: 0
| Posted: 12/8/2011 8:15:06 PM
Hi again,
Thanks everyone, what sweethearts you are. Now why didn't that occur to me? I had actually just installed it last night and was sooo excited for it to work (had read everywhere that it works!)-- I shall try re-installing right now! Will update when I have news, and hopefully it's good :] Thanks again!
Best,
Kelly | |
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kellyannetay
PeaWee
PeaNut 532,227
December 2011
Posts: 5
Layouts: 0
| Posted: 12/8/2011 9:47:59 PM
Hi all, no dice :[ Doesn't work, I've e-mailed tech support to ask for help. Sniff. Any more ideas, anyone? | |
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Characterfan
StuckOnPeas
PeaNut 489,208
November 2010
Posts: 2,658
Layouts: 158
Loc: San Jose, CA
| Posted: 12/8/2011 11:32:46 PM
If you have more then 1 usb port on your computer try a different port (it seems silly but it works for other devices my windows computer can only read my phone from 1 of the ports) My Mac can also be phinciy (sp) about where stuff is plugged into sometimes. (for power wise)
If that doesn't work try a different cable. I don't know how easy that is for you.
After that I'd have to ask DH because that's as far as my tech support skills go. |
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Characterfan
StuckOnPeas
PeaNut 489,208
November 2010
Posts: 2,658
Layouts: 158
Loc: San Jose, CA
| Posted: 12/8/2011 11:32:46 PM
If you have more then 1 usb port on your computer try a different port (it seems silly but it works for other devices my windows computer can only read my phone from 1 of the ports) My Mac can also be phinciy (sp) about where stuff is plugged into sometimes. (for power wise)
If that doesn't work try a different cable. I don't know how easy that is for you.
After that I'd have to ask DH because that's as far as my tech support skills go. |
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kellyannetay
PeaWee
PeaNut 532,227
December 2011
Posts: 5
Layouts: 0
| Posted: 12/9/2011 10:03:15 AM
Hi Ann, thanks so much for your help! I tried your two suggestions, and unfortunately, neither worked. I'm in the midst of some e-mail correspondence now with the folks at Silhouette America, but so far the problem hasn't been resolved. Crossing my fingers! Thanks for your help all the same :] | |
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decoda0421
PeaAddict
PeaNut 253,377
March 2006
Posts: 1,741
Layouts: 329
Loc: Southeast Michigan
| Posted: 12/9/2011 2:02:23 PM
Are you downloading the one for MAC? I belong to the wishblade yahoo group and they have a wealth of information there. Or are you the one posting there with difficulties? |
Kott Kreations-specializing in custom made paper piecings and titles:
https://www.facebook.com/pages/Kott-Kreations/111023708910418 | |
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kellyannetay
PeaWee
PeaNut 532,227
December 2011
Posts: 5
Layouts: 0
| Posted: 12/9/2011 10:36:20 PM
Hi, yup that's me on the Yahoo Group! :[ I've been in touch with tech support at Silhouette America, in a nutshell, they have no clue why this problem is happening! Quite sad, I must say, because Silhouette Studio looks like a great platform! | |
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hmj1972
Baby Pea Step
PeaNut 326,458
July 2007
Posts: 1
Layouts: 0
 | Posted: 1/9/2013 5:23:20 PM
Did you ever get a solution? I had given up on my pink WB working with my updated Mac (I don't want to fork out even more $ for an update---UGH). I was so excited to get it working, but I am having the same issue. Thanks | |
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He**inWA
*Clever Pea Title Here*
PeaNut 220,816
August 2005
Posts: 8,902
Layouts: 2
Loc: Hidden under a pile of scrap!
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marileew
PeaNut
PeaNut 428,532
June 2009
Posts: 69
Layouts: 0
 | Posted: 1/9/2013 8:00:08 PM
I've run my pink wishblade off a Mac & Silhouette studio software for quite a while now and it has always worked (even with OS upgrades), so I know it can be done. I'm no computer expert, but I'd recommend uninstalling any wishblade software you had on the machine (if any, e.g. create & cut) and any studio software. Try reinstalling the Studio software with the Wishblade NOT connected. Launch the Studio Software. Then try connecting the Wishblade and see if the software can find the Wishblade. If it doesn't, do you have any other peripherals running that might be interfering with the port the Wishblade is trying to use? They may need to be disconnected. I know there are ways you can find out what ports software are using, but you may need a real tech expert to find that out. I really hope something works, because the Studio software is so much better than anything that ever came with the Wishblade. | |
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