I have had my Silhouette for a couple of years now and have never been able to do an upgrade without losing my shapes or being able to download any new shapes. We have spoke with customer support and it may have something to do with the age of my computer. Problem is, I'm now running into the issue that the shapes I'm buying were created on a newer version than what I am running so I can't use them. I'm in a pickle because I have invested this money in the machine and shapes and now I feel like my machine is becoming obsolete. Any one else have this problem? Think I may just buy a Cricut so I'm not tied to a computer.