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ladybug4233
StuckOnPeas
PeaNut 248,678
February 2006
Posts: 2,337
Layouts: 0
Loc: Colorado
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Gooby
StuckOnPeas
PeaNut 418,406
April 2009
Posts: 2,332
Layouts: 59
Loc: Hiding from the dog
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ladybug4233
StuckOnPeas
PeaNut 248,678
February 2006
Posts: 2,337
Layouts: 0
Loc: Colorado
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*kaleidoscope*
Leader of the Banned
PeaNut 52,171
October 2002
Posts: 17,509
Layouts: 105
Loc: Froogville
 |  Posted: 12/6/2012 8:12:35 AM
Yes. And I'd probably let her know why I wouldn't order from her again. |
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Shih Tzu Mommy
Million dollar camera, 10 dollar lock!
PeaNut 224,352
September 2005
Posts: 23,525
Layouts: 0
Loc: Right here
| Posted: 12/6/2012 8:23:19 AM
Yes. And I'd probably let her know why I wouldn't order from her again.
Amen to this!
I do not understand how anyone with poor customer service expects to stay in business and not have their reputation sullied! |
Dog people are a special breed! | |
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Oh No!
BucketHead
PeaNut 82,790
April 2003
Posts: 787
Layouts: 0
| Posted: 12/6/2012 8:37:42 AM
Even if a store can't keep its promises, if they COMMUNICATE most customers will understand or at least deal with it. It's the lack of communication that is so frustrating.
I ordered from a small company. on November 5th. These days, I think we all expect a shipping notice, so on 11/8. I emailed and asked when they would ship. (Amazon has totally spoiled me).
11/8. Their response:
Looks like Saturday (ll/10) at the latest. All your items are in stock. They will be arriving to you via FedEx. It takes 5 days to ship? I think that's on the slow side, especially when the website says everything is in stock, and they haven't emailed otherwise.
11/16. I emailed: Still no package. Do you have a tracking number?
11/16. Their response:
I will check when I get back to the office. It should have shipped already. It processed on Saturday.
11/19. I emailed: Still no package or any word that you have shipped. Do you have a tracking number?
Thank you. (Maybe I'm annoying, but I think they should be telling me what is going on before I ask).
11/20 Their response:
I checked on Friday (11/16). It had not shipped. Not sure why But It shipped today via FedEx. I delivered it myself. I didn't want to wait for the afternoon pick up. I asked them to include an additional folder for the delay. So enjoy. It should be there by Thursday. I am away from the office but didn't want to not respond when I saw your email.
I received it on the 26th, and she NEVER sent a tracking number, which is what irritated me the most. More than annoying. | |
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aerynkelly13
StuckOnPeas
PeaNut 176,471
November 2004
Posts: 2,715
Layouts: 26
Loc: Big Bear Lake, SoCal
 | Posted: 12/6/2012 8:41:25 AM
Yeah, that would tick me off. I'd respond when I got my package telling her I'd not be ordering again. Those time sensitive things are the worst to wait for, and when someone screws it up it's just crazy making! |
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hilsmom
Professional Hobbyist
PeaNut 292,577
January 2007
Posts: 5,245
Layouts: 50
Loc: In the deep-fried south.
 | Posted: 12/6/2012 8:48:05 AM
I ordered several dies for Christmas from Oh My Crafts. Order was paid for on October 31. I have yet to see the last item from that order. I feel your pain. I have pretty much decided I am willing to order from J's online for scrappy tools, but all other supplies will come from 2peas.
ETA: the item that has not shipped is STILL listed as in stock on their website! |
| Happiness looks good on everyone! | |
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brab74
PeaFixture
PeaNut 455,916
February 2010
Posts: 3,630
Layouts: 15
Loc: Central Illinois
 | Posted: 12/6/2012 8:54:57 AM
I'd be especially annoyed with the "So enjoy." that was thrown in. No sincere apologies for the problems with the order? Nice.
Also, that person seems to be "out of the office" a lot. Maybe they should be there more often to make sure things get done 
If I were you, I'd let them know that the order is received, thank them for the "extra" but that I am not ordering from them again. | |
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luv my son
PeaAddict
PeaNut 95,467
July 2003
Posts: 1,262
Layouts: 0
Loc: N. Cal
 | Posted: 12/6/2012 9:33:23 AM
It would upset me. Especially since you asked her and she agreed to ship it Tuesday. | |
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scrapmomto5
PeaAddict
PeaNut 318,259
May 2007
Posts: 1,228
Layouts: 0
Loc: Florida
 | Posted: 12/7/2012 7:42:20 AM
Yes! Pretty sure I would be mad and that would be the last time I ordered from there. | |
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jrshapiro
PeaAddict
PeaNut 226,382
October 2005
Posts: 1,024
Layouts: 23
Loc: New England
| Posted: 12/7/2012 8:41:21 AM
That would drive me insane. | |
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ladybug4233
StuckOnPeas
PeaNut 248,678
February 2006
Posts: 2,337
Layouts: 0
Loc: Colorado
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