Fed Up with Provo Craft

Two Peas is Closing
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Posted 12/27/2012 by kisa31707 in General Scrappin'
 

kisa31707
PeaNut

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Posted: 12/27/2012 8:08:22 PM
After learning Provo Craft is discontinuing the Gypsy and Imagine, I decided to write the company.

Please feel free to provide addidtional information to include in the following letter.

Ashish Arora, CEO
Provo Craft
10876 South River Front Parkway, Suite 600
South Jordan, Utah 84095

RE: Unhappy Provocraft customers

Dear Mr. Arora:

I became a loyal Provo Craft (PC) customer since the first generation baby bug was introduced to the public. Since then, I have spent over $3,000 in purchases with your company which includes over 100 regular Cricut cartridges, 23 Imagine cartridges, an Expression machine, an Imagine machine, the Design Studio software, and the Gypsy machine. I now find myself feeling PC does not give a darn about its customers because of all the exclusionary practices implemented as a result of us linking cartridges with the now discontinued Gypsy.

This concerns us because (1) cartridges linked to our Gypsy cannot link with the craftroom; (2) PC discontinued making the Gypsy; therefore, if the Gypsy we purchase no longer operates, how can we un-link the cartridges to use with the craftroom or any other software and/or machine PC offers in the future; (3) PC representatives are less than honest with people when we inquire about what date we will be able to use the Gypsy with the craft room because why would your product development team work on this option if you no longer manufacture the Gypsy; and (4) how can we trust PC enough to purchase more cartridges since we are afraid cartridges will become essentially useless in certain aspects if linked with any machine and/or software?

The above-listed concerns are shared with many of your customers and honestly and we do not think PC cares. It’s time out for not taking care of your customers because we spent and/or are spending too much money, in this bad economy, with your company to get this kind of treatment. We have started sharing information on social media about what to expect with PC. We feel PC is more concerned about decreased profits because of third-party software companies than keeping their customers satisfied. Therefore, we are moving on to other companies that are more customer friendly.

Now that we have social media outlets for crafters, we give honest opinions about supplies and equipment by giving accurate accounts of what we have experienced with companies. Additionally, we are trying to unload items including Cricut machines, Gypsy machines, and cartridges that we feel are useless to us at the cheapest price we can because we are fed up.

Now that you know how your customers feel, we certainly hope PC will start doing better.

Sincerely,

Mini Album Cookbook
PeaNut

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Posted: 12/27/2012 8:36:23 PM
Where did you read or find out that the Gypsy has been discontinued? PC has posted that both the Imagine and Cake machines are no longer being manufactured and are discontinued.



kisa31707
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Posted: 12/27/2012 8:46:19 PM
I called Provo Craft office two weeks ago because a friend of mine told me about it. The young man I spoke with admitted Provo Craft will no longer make the Imagine or Gypsy. I also asked when we will be allowed to use the Gypsy with the craft room and he said their design team has not released that information. Go to the following links and you will see they are no longer in stock.

http://www.cricut.com/Shopping/detail--Gypsy-Bundle-364-1477.aspx
http://www.cricut.com/Shopping/detail--Cricut-Imagine-Machine-189-1043.aspx

luv my son
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Posted: 12/27/2012 8:55:28 PM
As a result of everything you addressed in the letter I am no longer going to be a Provo Craft customer. I only have a few things to sell and I'm completely Provo Craft free. Very well written letter. Keep up informed of the outcome.

kisa31707
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Posted: 12/27/2012 8:58:11 PM
Thank you Luv My Son. I will continue to look for places on the web to let people know what is going on with PC. Do you know of some that I can post this information?

luv my son
PeaAddict

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Posted: 12/27/2012 9:28:54 PM
Maybe post it on other popular message boards. Scrapbook.com has one and creating keepsakes magazine does too.

DukeFan
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Posted: 12/27/2012 9:33:52 PM
I am so glad I dumped all of my PC stuff a year ago.

I feel bad for those who will now be stuck with an obsolete machine.

A Cameo and Make The Cut are the way to go!
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kisa31707
PeaNut

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Posted: 12/27/2012 9:44:59 PM
Duke Fan,

If I had only known what this company is about, I would have never fooled with them. When I did my research, everyone made it seem as if they were the best thing since sliced bread. LOL That is why I feel it's important for us to let fellow crafters know what to expect. If they are informed they can make a better decision when purchasing expensive items.


bestcee
PeaAddict

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Posted: 12/27/2012 9:59:58 PM
There's a boycott Provo Craft Facebook page as well that may have additional suggestions on where to post your letter.


Courtney
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Just my humble opinion. And no, I wasn't being mean.

kisa31707
PeaNut

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Posted: 12/27/2012 10:07:14 PM
Thanks Bestcee

Mini Album Cookbook
PeaNut

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Posted: 12/28/2012 8:22:14 AM
Thanks for sharing your phone call, Kisa.



Scrapn Nana
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Posted: 12/28/2012 9:18:16 AM
What also might help is for lots of crafters to write to Provo Craft. In the political world, one letter is worth a thousand phone calls. Phone calls and emails are easy, while a letter takes more time to write. It carries more weight because more effort goes into it, showing that the letter writer feels very strongly about the subject.

So when you post your well written letter at various sites, then I hope you will also encourage people to write their own snail mail letters of protest. If they don't want to do snail mail, even bombarding Provo Craft with emails might get their attention.

I have never been impressed by Provo Craft. The only reason I bought a Cricut was because I liked some of their designs, the convenience, and the portability. It's actually my third electronic cutter. I also have a Wishblade and a Gazelle, both of which can do more than the Cricut, and which I do use when I want to design something. I am very adept at designing my own cutting files. If I hadn't liked some of the Cricut cartridges, I never would have bought a Cricut, let alone the Gypsy. I have spent far more on cartridges than I ever expected to spend.

Whoever is making the important decisions at Provo Craft seems to be clueless about the need to listen to customers. They also have rushed to release machines before working the bugs out. The Imagine was a disaster. Half the machines didn't work. Some had fire hazard issues. But to get rid of the Gypsy, hoping to force customers to use their less-than-reliable Cricut Craft Room, is another incredibly stupid move.

They seriously seem determined to drive away more customers. It's no way to run a business.


My Scrapn' Blog

Photographers are violent people. First they frame you, then they shoot you, then they hang you on the wall; but if you're real good, they will scrapbook you!

kisa31707
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Posted: 12/28/2012 9:55:41 AM
You are welcome Mini Album.

I agree with you Scrapn Nana. PC's goal is to drive away customers and it is not the way the company should conduct business.

Sophikins
StuckOnPeas

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Posted: 12/28/2012 11:36:15 AM
Not supporting the Gypsy after we have linked our carts is unbelievable!! The cartridges are now useless for welding etc. if your Gypsy breaks since they are not supported by CCR. Also the Gypsy was a great option for portability. Didn't PC understand that people who used their products did NOT want to be tied to a computer?? (Otherwise they would have bought a Cameo type machine)

I recently bought the CTMH Artiste but that was my first since the CTMH Art Philosophy a year ago, and will probably be my last ever. How can a company be so stupid to repeatedly find ways to "close out" customer use of their product (the first time being when they went after SCAL and MTC)


M

Scrapn Nana
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Posted: 12/28/2012 11:53:43 AM

Not supporting the Gypsy after we have linked our carts is unbelievable!! The cartridges are now useless for welding etc. if your Gypsy breaks since they are not supported by CCR. Also the Gypsy was a great option for portability. Didn't PC understand that people who used their products did NOT want to be tied to a computer?? (Otherwise they would have bought a Cameo type machine)

I recently bought the CTMH Artiste but that was my first since the CTMH Art Philosophy a year ago, and will probably be my last ever. How can a company be so stupid to repeatedly find ways to "close out" customer use of their product (the first time being when they went after SCAL and MTC)


My sentiments exactly.

I'm working on my own letter to Provo Craft. I had always thought that if my Gypsy ever died, I could purchase another one that Provo Craft could key with my serial number if I sent both of them to them. Now that is apparently no longer an option.

I bought the Cricut and Gypsy for the convenience and the portability. I frequently go to crop with friends at the LSS. I don't want to drag my laptop to a crop.

I have other (better) cutters to use if I'm going to be tied to the computer, which allow me to use my computer fonts and do my own designs. I see no reason to bother with CCR, which eliminates both the convenience and portability of the Cricut for me.


My Scrapn' Blog

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Pinkalicous
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Posted: 12/28/2012 12:04:02 PM
I heard a while back that someone thought they were TRYING to run PC into the ground. It had something to do with Bank of America buying them and wanting the company to fail to get the tax write off?? I'm not sure if it is true but at least it would make sense if that was what was happening? After I heard that, I sold all my PC stuff. I REALLY miss having a stand alone machine but I love the versatility of my Cameo. I can honestly say I would have never left PC if they hadn't been so shady. Shame on you PC.


Queen of Pink in my house of blue.

MerryMom937
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Posted: 12/28/2012 12:04:50 PM
I would eliminate the use of "we" and "us" throughout your letter, the letter is from you so you should use "I". Although others may be disgruntled with the company, you are not sending a letter on behalf of all PC customers.

In the 3rd item, "(3) PC representatives are less than honest with people when we inquire about what date we will be able to use the Gypsy with the craft room because why would your product development team work on this option if you no longer manufacture the Gypsy; " , I would give examples of the "less than honest" statements and be specific.

For example, "Your PC representatives said X when I inquired about Y. Therefore, it appears that your product development team weren't working on the Gypsy being used with the craft room due to the pending discontinuation of the Gypsy."

I would close the letter with strongly recommending that the company come up with a way to unlink the cartridges from the Gypsy to work with the craft room.

ETA: Sorry, maybe I took your post the wrong way, I thought you were asking for feedback about the wording in the letter.

papersilly
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Posted: 12/28/2012 12:10:45 PM
i would NEVER use my expression without the gypsy. i got them almost at the same time after having the Silhouette. i LOVE not having the cartridges all over my room. i like the ease of scrolling through the gypsy. if my gypsy konked out and cricut stopped providing support, i don't know what i would do. i don't want to participate in the Cricut Craft Room or whatever else they come up with that involves using the computer in order to use the expression. i like the freedom you have with the gypsy.
Provo Craft



kisa31707
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Posted: 12/28/2012 12:41:34 PM
Thank you MerryMom. I really appreciate your input.

kisa31707
PeaNut

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Posted: 12/28/2012 12:43:00 PM
Pinkalicious,
I wish I had heard this information. I would have bailed too.

Momof1sweet-lil-lad
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Posted: 12/28/2012 2:11:31 PM
I am so glad that I don't have much money tied up in my Cricut & carts. There are probably about 8 or 9 carts in my collection. Just didn't care for the majority of their fonts.

So, I'll keep using it, as is, until the machine dies.

For those of you that have a ton of money wrapped up in the Cricut & it'd accessories, I can understand your frustration and anger. I would feel the same in your shoes.

Shame on PC for treating their customers so horribly.




The difference between genius and stupidity is genius has its limits. ~Albert Einstein

Just Me the Pea
BucketHead

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Posted: 12/28/2012 3:37:28 PM

Not supporting the Gypsy after we have linked our carts is unbelievable!! The cartridges are now useless for welding etc. if your Gypsy breaks since they are not supported by CCR.


That is so wrong! I only linked a few carts to my Gypsy and I am not going to link any more, but the ones I linked were font carts and if my Gypsy dies I am screwed.


arelys1228
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Posted: 12/28/2012 3:54:13 PM
sold my gypsy had no use for it -wow what a letter


Love Peace Health and Happiness to you...Rosey

waratah
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Posted: 12/28/2012 3:54:16 PM
The sad thing is, when PC first started out years ago (when they made stickers mostly and stuff like that), they were a good company.

Its such a shame, but it wouldn't suprise me at all if its true about the bank/running company into the ground for a write off. What the heck does a bank want with a craft company?

I am so dissapointed with how this company turned out. I'm disgusted also that with the amount of money people have sunk into buying products, it only has resulted in customers being screwed royally, especially in this economy. Good grief, people just want something fun and positive to do, particularly if they are in a bad situation financially etc (even if they can't afford to buy new products right now, but using ones they may have bought previously) then look what happens. Blows a bit on the positive doesn't it.



Scrapn Nana
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Posted: 12/28/2012 7:44:42 PM
I don't know if Bank of America wants them to fail for a tax write-off or not, but the relatively new CEO (hired early this year I think) seems to have a background in software development. Perhaps Cricut Craft Room is his innovation. If so, it becomes a bit more understandable why he wants everyone using CCR instead of the Gypsy. People who love their Gypsy machines have no need for CCR and won't bother with it. If few people use CCR, it might make the new CEO look bad.

Just a thought.


My Scrapn' Blog

Photographers are violent people. First they frame you, then they shoot you, then they hang you on the wall; but if you're real good, they will scrapbook you!

kisa31707
PeaNut

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Posted: 12/28/2012 11:01:09 PM
That is something to think about.

scrappnlori
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Posted: 12/29/2012 8:18:17 AM
When PC went after SCAL and MTC I was done. I just purchased the expression. I never updated my firmware and therefore still use scal. The last cartridge I bought was the first CTMH one. I am currently just waiting for my expression to die so I can purchase a cameo.

I havent' bought PC products since. And the only reason I bought the CTMH one was because I was a consultant at the time.

pattyaor
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Posted: 12/29/2012 11:05:39 AM
I used to own a scrapbook store and PC was bad news!!!! When the Cricut first came out, our wholesale price was higher than what Wal-mart was selling it for at retail!! And when we talked to them, they lied right to our face and told us they were selling it to us at the same price as WM! Yeah right!

We purchased and sold the least amount of product from PC as we could. They were a crappy company to deal with then and they apparently they still are. I have an Expression, and I use my SCAL2 with it. I only own 2 cartidges. I feel sorry for those who have big bucks invested in PC products. So sad....

Scrapn Nana
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Posted: 12/29/2012 1:11:53 PM

I feel sorry for those who have big bucks invested in PC products. So sad....


Not necessarily. I think it depends on how you view things. I bought designs I liked and expected to use. I only bought carts that had a certain number of designs I liked (or more) and felt it was cheaper than buying Sizzix dies. If my Gypsy dies, can I still use them? Yes, although I can do far more with them using the Gypsy.

Could I have spent my money better? Of course, but I liked the designs I bought, and I have used my Cricut more in the last year and a half than my Gazelle because it saved me time not having to do design work. It still does.

Am I going to keep buying cartridges? Probably not. I don't like their more recent offerings, with the exception of the CTMH cartridges, both of which I've already bought.

I will keep on using the cartridges that I have. They've already got my money, and I won't be getting it back, so I may as well go ahead and use them as I had planned to when I bought the cartridges. Selling my stuff off to someone else won't help me. I would have to sell it at a loss, which would hurt me, not Provo Craft.

I don't hate PC, but I think they are being incredibly shortsighted. Again. How many times can they shoot themselves in the foot and survive?


My Scrapn' Blog

Photographers are violent people. First they frame you, then they shoot you, then they hang you on the wall; but if you're real good, they will scrapbook you!
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