Weird message when trying to update my Gypsy.....

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Posted 12/29/2012 by Scrapn Nana in General Scrappin'
 

Scrapn Nana
PEAring through my camera lens

PeaNut 272,954
August 2006
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Posted: 12/29/2012 7:44:09 PM

Unable to retrieve or process he device upgrade manifest. Check your Internet connection or contact customer support of assistance.



My internet connection was excellent, so that wasn't the problem. I had no other programs running. I had disabled my antivirus and firewall.

It is Saturday night. I don't know if that makes a difference, or if a lot of people are accessing the Cricut site.

Has anyone gotten this kind of message when trying to update your Gypsy? Was there a fix, or do I just have to call customer service on Monday?

In a way I'm a bit relieved, since if it can't update, there is no risk to my Gypsy, but I can't use my Artiste cart with my Gypsy till I do.


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StuckOnPeas

PeaNut 62,725
January 2003
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Loc: Pacific NW

Posted: 12/29/2012 8:51:23 PM
What software is your computer running for the update? I think I got that error message when I used the GypsySync software. When I ran the CricutSync program my Gypsy updated just fine.


M

Scrapn Nana
PEAring through my camera lens

PeaNut 272,954
August 2006
Posts: 8,491
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Posted: 12/30/2012 12:05:19 AM
Thanks for the suggestion, but I've been using the Cricut Sync software.

Apparently I needed to update Adobe Air, and I had told it not to, thinking it was just an ordinary update for something else.

And I had to tell my antivirus software to make the CCRBridge an exception.

So it's finally updating, but taking forever and ever.


My Scrapn' Blog

Photographers are violent people. First they frame you, then they shoot you, then they hang you on the wall; but if you're real good, they will scrapbook you!

Cricutgirlg
Ancient Ancestor of Pea

PeaNut 160,610
August 2004
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Posted: 12/30/2012 6:24:33 AM
Yep, Adobe Air does need to be updated then things should be fine. I think you're probably updated by now as I'm just now seeing the message. I hope all is well.

Scrapn Nana
PEAring through my camera lens

PeaNut 272,954
August 2006
Posts: 8,491
Layouts: 26

Posted: 12/30/2012 7:27:05 AM
Well, at 1:30 a.m. I finally decided to stop it and try again this morning. It's supposedly installing the content now.

I don't plan to buy any more cartridges at this point, and had it not been the "Artiste" cart, I doubt that I would have bothered to update.

I am hoping that everything goes well. I have time this morning to just let it continue and hopefully finish the update.


My Scrapn' Blog

Photographers are violent people. First they frame you, then they shoot you, then they hang you on the wall; but if you're real good, they will scrapbook you!

Donna in GA
Ancient Ancestor of Pea

PeaNut 60,695
January 2003
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Posted: 12/30/2012 7:41:18 AM
I hope your update went well. I don't have a Gypsy, but I hated doing the updates when I had the Design Studio software.

Scrapn Nana
PEAring through my camera lens

PeaNut 272,954
August 2006
Posts: 8,491
Layouts: 26

Posted: 12/30/2012 5:06:43 PM
Thank you, Donna. It took an extremely long time, but it did update, and I was able to use the Artiste cartridge on my Gypsy this morning after updating.


My Scrapn' Blog

Photographers are violent people. First they frame you, then they shoot you, then they hang you on the wall; but if you're real good, they will scrapbook you!

Sophikins
StuckOnPeas

PeaNut 62,725
January 2003
Posts: 2,143
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Loc: Pacific NW

Posted: 12/30/2012 6:21:43 PM
Glad your update worked. I love both of the CTMH carts, and I use them with my Gypsy all the time.


M

Sophikins
StuckOnPeas

PeaNut 62,725
January 2003
Posts: 2,143
Layouts: 71
Loc: Pacific NW

Posted: 12/30/2012 6:21:47 PM
Glad your update worked. I love both of the CTMH carts, and I use them with my Gypsy all the time.


M

lascrapper
PeaAddict

PeaNut 12,690
March 2001
Posts: 1,861
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Loc: Minnesota

Posted: 12/30/2012 8:05:24 PM
Good to know you succeeded, Scrapn Nana--I'm in the same boat you were, wanting to add Artiste but pretty apprehensive about the update!


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