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Willscrapforfood
PeaNut
PeaNut 232,717
November 2005
Posts: 106
Layouts: 0
Loc: South Eastern MN
 |  Posted: 1/5/2013 7:12:54 PM
Well, I have good news! It took a month and several emails and phone calls, but I finally got a new Big Bite in the mail! Customer service said they were really busy after CHA so I probably picked the worst time to deal with this, but they did come through! My old one was orange and this one is a lovely aqua. What a beauty!
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This thing used to be so slick and now I'm having so much trouble with it. I can't get it to punch simple eyelets anymore - it takes so much strength my husband has to use all his might to do it. It never got much use and I have just started using it again after many years.
Anyone have this trouble and how did you fix it? | |
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KikiPEA
Pea, Glorious Pea
PeaNut 43,536
July 2002
Posts: 15,281
Layouts: 160
Loc: In the land of loss...weight loss, that is. 35.5 down, 10-15 to go! :D
 |  Posted: 1/5/2013 7:32:11 PM
I'd email their CS to see if they could give you some tips.  |
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Willscrapforfood
PeaNut
PeaNut 232,717
November 2005
Posts: 106
Layouts: 0
Loc: South Eastern MN
| Posted: 1/5/2013 7:55:08 PM
Sure, I can do that. I just hoped maybe someone had a quick fix for me | |
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*Christy*
PeaNut
PeaNut 606
June 1999
Posts: 396
Layouts: 7
Loc: SoCal
 | Posted: 1/5/2013 9:37:55 PM
Sorry, no quick fix ideas from me either. What a pain! I would be really surprised if their customer service didn't hook you up with a new big bite though. | |
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minna40
PeaNut
PeaNut 508,291
May 2011
Posts: 397
Layouts: 24
 | Posted: 1/5/2013 9:49:41 PM
Best of luck getting things worked out. The only trouble I have had with mine is constantly tripping over it! lol! |
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*Delphinium Twinkle*
I'm just a pea:)
PeaNut 163,613
August 2004
Posts: 68,275
Layouts: 236
Loc: *Sunny Southern California*
 | Posted: 1/5/2013 10:03:33 PM
They have great customer service. Call and I'm sure they'll tell you how to fix it or replace it. There's a brand new improved big bite coming out. |
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bestcee
PeaAddict
PeaNut 101,686
August 2003
Posts: 1,123
Layouts: 12
Loc: Massachusetts
 | Posted: 1/5/2013 10:20:56 PM
Maybe oil the hinge? If it hasn't had much use, it's possible that it's froze up a little? I hope that makes sense. |
Courtney
Yes, I can spell. No, my Kindle can't.
Just my humble opinion. And no, I wasn't being mean. | |
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ScrappingWonders
PeaNut
PeaNut 561,930
July 2012
Posts: 171
Layouts: 7
Loc: Fort Lauderdale, FL
| Posted: 1/5/2013 10:56:28 PM
Call customer service they are wonderful. Sorry that your having trouble with it |
Beth at Scrapping Wonders
www.scrappingwonders.com
Quick & Easy Ways to
Preserve & Share Memories | |
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Willscrapforfood
PeaNut
PeaNut 232,717
November 2005
Posts: 106
Layouts: 0
Loc: South Eastern MN
| Posted: 1/6/2013 6:16:19 AM
Thanks everyone! I'll let you know what happens! | |
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Willscrapforfood
PeaNut
PeaNut 232,717
November 2005
Posts: 106
Layouts: 0
Loc: South Eastern MN
| Posted: 2/4/2013 3:01:20 PM
BTT for happy update | |
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CristinaC
PeaNut
PeaNut 324,465
June 2007
Posts: 217
Layouts: 248
 | Posted: 2/4/2013 3:15:29 PM
I'm glad they got it sorted out! |
| Visit my blog at http://cristinascrap.blogspot.com | |
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dkirby
PeaNut
PeaNut 9,556
January 2001
Posts: 147
Layouts: 0
 | Posted: 2/4/2013 4:19:05 PM
Glad it worked out. I love hearing good CS stories! | |
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