How long does it take to hear back on a service ticket?

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Posted 1/29/2013 by stephaniep in General Scrappin'
 

stephaniep
BucketHead

PeaNut 5,917
August 2000
Posts: 903
Layouts: 42

Posted: 1/29/2013 8:47:25 AM
I received a set of My Mind's Eye Decorative tape and the one with the chevron pattern is not lined up correctly and the point of the chevron is on the side. I filled out a service ticket and just wondered if anyone has any experience with how long it takes to hear back? It's been about 24 hours and I didn't even get a confirmation that it was received so I just want to make sure I did it right.
Anyone know?
TIA


Wife to wonderful hubby Rob and mom to the best kids; Ally-12 and Jake-10


http://stephanieapatterson.blogspot.com/

Velouria
Pixie Pea

PeaNut 41,800
July 2002
Posts: 13,016
Layouts: 660
Loc: Arizona

Posted: 1/29/2013 8:51:32 AM
Ummm, it could take about 24 hours. Sometimes they respond right away. I have a ticket out that I wrote yesterday that I'm still waiting on a response.



Denise C.
PeaNut

PeaNut 4,773
June 2000
Posts: 421
Layouts: 0
Loc: No. California

Posted: 1/29/2013 8:57:54 AM
You have to go back in to the service center and respond there.
You don't get an email.
It will show your concern, the answer from 2 peas.
good luck

stephaniep
BucketHead

PeaNut 5,917
August 2000
Posts: 903
Layouts: 42

Posted: 1/29/2013 9:01:21 AM
I mean how long does it take to get a response? There has been no action on the ticket..that's what I was wondering.


Wife to wonderful hubby Rob and mom to the best kids; Ally-12 and Jake-10


http://stephanieapatterson.blogspot.com/

Brickle
PeaAddict

PeaNut 524,253
October 2011
Posts: 1,066
Layouts: 83
Loc: New York

Posted: 1/29/2013 9:14:57 AM
I've always had very quick responses when I've opened a service ticket about my orders. usually my turn around time has been a few hours. Maybe you should open another or wait as maybe it's a busy time? I'm not sure, they are always great with their response time and even 24 hours seems long to me from what I've experienced.

Christine <3

Velouria
Pixie Pea

PeaNut 41,800
July 2002
Posts: 13,016
Layouts: 660
Loc: Arizona

Posted: 1/29/2013 9:25:00 AM

You don't get an email.


I always get an email when they've responded. It says to check the service ticket and it gives you a link.



doesitmatter?
Ancient Ancestor of Pea

PeaNut 509,811
May 2011
Posts: 6,639
Layouts: 27

Posted: 1/29/2013 10:52:54 AM
I'm actually not sure but this issue sounds more like a manufacturing issue?


Child of God, follower of Jesus, and so thankful for His presence in my life <><
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