Silhouette help needed

Two Peas is Closing
Click here to visit our final product sale. Click here to visit our FAQ page regarding the closing of Two Peas.

Posted 3/4/2013 by marypats in General Scrappin'


PeaNut 453,055
January 2010
Posts: 2,222
Layouts: 228
Loc: Southern Ohio

Posted: 3/4/2013 5:51:41 PM
i have owned a silhouette for over 8 years now and i have never had this problem and i was wondering if any one else is having this problem as well-

when i open up my silhouette program and i click on the online store I get the message that the website can not be found???? has anyone else had this happen? I sent an email to tech support but have not heard back yet and was wondering if any of you peas can help! i need to buy a shape and make this project and i can't access the store---

thanks for your help in advance


PeaNut 111,904
October 2003
Posts: 1,192
Layouts: 12
Loc: WA State

Posted: 3/4/2013 6:02:10 PM
I just tried to go to the store through my software and got the same result. However, if I go to the store online I can get in. Clicking here should work.

7 years to get here... So now what?

PeaNut 251,919
March 2006
Posts: 5,411
Layouts: 19
Loc: Toronto, Ontario

Posted: 3/4/2013 6:13:33 PM
I did have that happen before - I just accessed the store outside the software!

Canon 60D
Canon 50mm f/1.8
Canon 85mm f/1.8
Tamron AF 90mm f/2.8 SP Di Macro
Sigma 17-70mm f/2.8-4.5
Canon EF 18-200mm f/3.5-5.6 IS
Canon EF-S 55-250mm f/4-5.6 IS
Canon 430EX II
Photoshop Elements 10 - Lightroom 5


PeaNut 453,055
January 2010
Posts: 2,222
Layouts: 228
Loc: Southern Ohio

Posted: 3/4/2013 6:14:27 PM
yeah i know i can do that however after i buy the image i can't download it into my software- i have to be logged in using the silhouette software in order to download it and since i can't get on the website it wont download

thanks for trying! at least i know i am not the only one right now experiencing this problem!!!



PeaNut 430,489
July 2009
Posts: 519
Layouts: 1
Loc: Arkansas

Posted: 3/4/2013 6:15:06 PM
I am having the same problem! I logged into the store through internet explorer and bought a few items. When I go back into the software to download it says it doesn't recognize my user name & pw. When you get a response, please share! Thank you!
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PeaNut 398,557
November 2008
Posts: 151
Layouts: 0
Loc: Missouri

Posted: 3/4/2013 6:37:19 PM
I'm having the same issue.
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Baby Pea Step

PeaNut 119,399
December 2003
Posts: 1
Layouts: 0

Posted: 3/11/2013 10:46:39 PM
On March 7th, I could not see all the pictures of the shapes so I emailed Silhouette America and received a response on the 8th and changed my settings in Google Chrome.
Today (3/11) I could not access the online store through the Silhouette program. This time, I changed the settings in Internet Explorer. And now it is working again. Good-luck to you all.


It appears as if you may be having an issue with your web browser's cookies and cache. Please go to the links provided to find instructions how to clear your cookies and cache. We would like you to please close the Silhouette Studio software and then open your browser to clear the cookies and cache.

Clear Cookies:'s-Cookies
Clear Cache:'s-Cache

After doing so, please ensure that you have the most up-to-date version of Internet Explorer running. To download the latest version of Internet Explorer, please visit:

Once you have the latest version of Internet Explorer, please do the following to ensure your internet settings to enable purchases are correct:

1. Close the Silhouette software
2. Open your Internet Explorer program
3. Select the "Tools" menu and go to "Internet Options"
4. Go to the "Advanced" tab
5. Click on "Restore Advanced Settings"

You will also want to adjust the Security Level on the "Security" tab in your "Internet Options" to a maximum level of "Medium-high" (A level of "High" may prevent our online software from working properly), and adjust the Privacy Level on the "Privacy" tab in your "Internet Options" to a maximum level of "Medium" (A level of "Medium-High" or higher will prevent our online software from working properly).

Lastly please make sure you have "Cookies" enabled by going to the "Privacy" tab on your "Internet Options." You will need to have a maximum setting of "Medium-High". You may also click on the "Advanced" button option and ensure "Cookies" are being accepted. If they are not, you will need to check "Override automatic cookie handling" and select "Accept" on the Cookies options.

After all these steps are performed, you may re-open the Silhouette Studio software and access your online store account through the Silhouette Studio software in order to purchase your images. Let us know if you may require any further assistance after doing so.


PeaNut 14,040
April 2001
Posts: 1,272
Layouts: 0
Loc: S. California

Posted: 3/13/2013 4:23:40 PM
They were updating their software but as of today 3/13/13 its up and 279 new designs.


Uses: The Two Peas App, Silhouette Cameo, Cricut Expression & Cake, Gypsy, and some Appleware to create her fun.

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