My Two Peas Customer Service Experience

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Posted 3/28/2013 by rhiansmom in General Scrappin'
 

rhiansmom
PeaAddict

PeaNut 141,974
April 2004
Posts: 1,376
Layouts: 66
Loc: Minnesota Transplant!

Posted: 3/28/2013 6:19:26 PM
So I placed an order with the 25% off code and I very quickly received my order. In it there were two items that I didn't order and two items missing that I did order. I created a ticket and got a prompt reply, an apology and two options. I chose to have the items I ordered shipped to me as I needed them for my wedding album. I asked about returning the two wrong items and was told to keep them (which I will donate to a fundraising SB Garage Sale) and today received the correct items and another goodie.

I can't imagine a better response. Thanks 2 peas!

salt-of-the-earth
PeaFixture

PeaNut 65,350
January 2003
Posts: 3,918
Layouts: 4
Loc: Florida

Posted: 3/28/2013 6:25:57 PM
Two Peas rocks, I have always been very happy shopping here!






treyaut
StuckOnPeas

PeaNut 427,211
June 2009
Posts: 3,068
Layouts: 53
Loc: in my scraproom in PA

Posted: 3/28/2013 7:18:28 PM
I am a very satisfied two peas customer.


I can do all things through Christ who strengthens me. Phil 4:13

2014 - Layouts Completed - 68
2014 - Mini Albums - 4
2013 - Layouts Completed - 212
2013 - Mini Albums - 20



Christina Collins
BucketHead

PeaNut 524,162
October 2011
Posts: 755
Layouts: 121
Loc: Virginia

Posted: 3/28/2013 8:01:17 PM
2Peas' customer service has always been so great!
Thank YOU for opening a ticket and letting them handle it instead of blasting the forum with how "terrible they are".



jrshapiro
PeaAddict

PeaNut 226,382
October 2005
Posts: 1,577
Layouts: 39
Loc: New England

Posted: 3/28/2013 8:20:32 PM



Jjmikrut143
PeaAddict

PeaNut 567,699
September 2012
Posts: 1,297
Layouts: 3
Loc: NJ

Posted: 3/28/2013 8:40:08 PM
That's funny the same EXACT thing just happened to me.. I received my order yesterday! They were really good about it & I also got a free goodie on top of being able to keep the mixed up item I didn't order! Matt is a great CS pea!

The funny part is I have ordered over 100 packages to say the least I'm sure more.. And this was the 1st mistake that has ever happened! To me that's absolutely impressive! I have placed quit a few orders from other company's and they have screwed up so many times.. Haute look was great for that they must have messed my orders up 5 out of the 20 times I have ordered from them & the crappy part about it is they can't ever send you your missing item because of the way the site works.. I love twopeas and placing orders here is the best because i never run into any issues and I always get what I ordered!


Jennifer

mvscrappin72
BucketHead

PeaNut 541,651
February 2012
Posts: 711
Layouts: 10
Loc: iowa

Posted: 3/28/2013 9:01:55 PM

Helen *Mc
Gone Walkabout

PeaNut 4,068
April 2000
Posts: 10,438
Layouts: 214
Loc: Aussie in SC. USA

Posted: 3/28/2013 9:23:17 PM
Love 2ps.
I had a similar experience with my last order about 2 or so weeks ago, called Matt and it was fixed in a couple of minutes. I have to say, in my order history here, that is the first time I've found a mistake.



Matt
PeaNut

PeaNut 503,561
March 2011
Posts: 64
Layouts: 1
Loc: Two Peas

Posted: 3/29/2013 4:35:28 PM
I'm so glad I was able to help you have a great Two Peas experience!

-Matt

shirt
Ancient Ancestor of Pea

PeaNut 34,233
March 2002
Posts: 5,640
Layouts: 100
Loc: MN

Posted: 3/29/2013 4:43:58 PM


- Renee
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daisysmom
Coffee-Fueled Pea

PeaNut 9,568
January 2001
Posts: 5,908
Layouts: 177
Loc: Washington State

Posted: 3/29/2013 7:11:15 PM
It's why I've been a customer of theirs for a LONG time!


***Lisa***

Empty nester, Disney lover, Starbucks drinker, scrapbooker forever!

andreakuenzel
PeaNut

PeaNut 528,676
November 2011
Posts: 477
Layouts: 169
Loc: Twin Cities, MN

Posted: 3/29/2013 7:17:45 PM
I've had great customer service.

*Delphinium Twinkle*
I'm just a pea:)

PeaNut 163,613
August 2004
Posts: 78,773
Layouts: 236
Loc: *Sunny Southern California*

Posted: 3/29/2013 7:42:01 PM


Bethie
proud Fiskateer #269
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HoneyBee13
StuckOnPeas

PeaNut 563,248
August 2012
Posts: 2,663
Layouts: 0
Loc: Florida

Posted: 3/29/2013 8:07:05 PM
That's why I am a loyal customer!



stefferoo
PeaAddict

PeaNut 258,989
April 2006
Posts: 1,915
Layouts: 52
Loc: Central Valley California

Posted: 3/29/2013 8:59:19 PM
I agree! I have always had great customer service from 2peas. And, I love the free ship with $50 or more! It keeps me coming back.


***Stefferoo***
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