Silhouette Software not responding issues

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Posted 4/6/2013 by ribbonjunkie in General Scrappin'
 

ribbonjunkie
PeaNut

PeaNut 431,337
July 2009
Posts: 380
Layouts: 3

Posted: 4/6/2013 6:09:51 PM
Does anyone else have this issue with their silhouette software not responding? Mine keeps freezing up and I have to restart it therefore I'm loosing my work. It happens a lot after I highlight and click the trace feature/function. It's happening almost every single time I use it. I'm thinking it's my computer but I'm not sure.

Iowa_girl
PeaAddict

PeaNut 225,620
October 2005
Posts: 1,492
Layouts: 0

Posted: 4/6/2013 6:18:29 PM
Is the file you are tracing a super high size - not "measurement" size, but bits and bytes size? It could be that your computer doesn't have enough memory to hand those.


ribbonjunkie
PeaNut

PeaNut 431,337
July 2009
Posts: 380
Layouts: 3

Posted: 4/6/2013 7:42:16 PM
That could be it. I haven't thought about that.

sugaredsongbird
BucketHead

PeaNut 430,643
July 2009
Posts: 594
Layouts: 12
Loc: Grand Rapids, MI

Posted: 4/6/2013 7:49:00 PM
My repeated issue is opening the software only to have it non-respondant to begin with- I usually try to show the mat 1st thing and it doesnt work, then it won't open the library. After I shut it down, it will re-open properly, but it happens about every 3rd time I use it.


~Jen

Moriarty was real, Believe in Sherlock Holmes

StreetScrapper
7 years to get here... So now what?

PeaNut 251,919
March 2006
Posts: 5,411
Layouts: 19
Loc: Toronto, Ontario

Posted: 4/7/2013 7:47:33 AM
I had this happen recently with a shape that I purchased from the store. Every time I tried to use it, the software froze up on my and I had to restart the program. In the end, I couldn't use the shape. I contacted Silhouette and it turned out that there was actually a problem with the shape itself. They redesigned it, told me when I could redownload it and it worked perfectly. No more freezing issues.


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