I'm feelin' the love for Matt today

Two Peas is Closing
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Posted 5/6/2013 by AnissaScraps in General Scrappin'
 

AnissaScraps
BucketHead

PeaNut 300,299
February 2007
Posts: 566
Layouts: 6
Loc: North Carolina

Posted: 5/6/2013 6:15:38 PM
I received my wonderful 2 Peas order on Saturday (which was perfect for NSD), but as I was going through it I found that there was a tag paper missing.

I'm not trying to suck up or anything, but my call with Matt today was about the BEST customer service I've ever gotten from any internet company. He offered me three different options to rectify the situation, countem' 1 - 2 - 3... WOW I was just blown away by his professionalism and generous spirit.

I have read many threads that didn't shed the best light on 2 Peas customer service, but my experience today was WONDERFUL!!

Thanks Matt for making my experience such a joy!


~~Anissa~~
Don't cry because its over...smile because it happened


treyaut
StuckOnPeas

PeaNut 427,211
June 2009
Posts: 3,068
Layouts: 53
Loc: in my scraproom in PA

Posted: 5/6/2013 6:33:26 PM
Way to go Matt. I have no complaints about two peas, I've always received great customer service and quick responses to my inquiries.


I can do all things through Christ who strengthens me. Phil 4:13

2014 - Layouts Completed - 68
2014 - Mini Albums - 4
2013 - Layouts Completed - 212
2013 - Mini Albums - 20



cropduster
Ancient Ancestor of Pea

PeaNut 250,388
February 2006
Posts: 6,824
Layouts: 0
Loc: Between MoTown and the Glass City

Posted: 5/6/2013 6:33:47 PM
That's great to hear!


cropduster

My blog

C.Pea.A.
PeaNut

PeaNut 421,494
May 2009
Posts: 124
Layouts: 1
Loc: Green Bay, WI

Posted: 5/6/2013 6:38:57 PM
Way to go Matt!



pcrfn
EncycloPEAdia

PeaNut 36,328
April 2002
Posts: 3,874
Layouts: 7
Loc: southern IN

Posted: 5/6/2013 7:12:11 PM
All that and he's super cute! Maria

FurryPea
Sit. Stay. Pea!

PeaNut 115,196
November 2003
Posts: 8,538
Layouts: 110
Loc: It's dark in here......I can't see a thing!

Posted: 5/6/2013 7:54:50 PM
Matt has never been anything but quick to respond to any of my support tickets. I can only say good things about Matt.

If he didn't get beat up once or twice around here, I probably would have just kept this to myself, but he deserves a thumbs up from the other side once in while, too.

ETA: And this is not about rainbows and unicorns at two peas. It is what it is.

kimberjoy
PeaNut

PeaNut 271,585
August 2006
Posts: 309
Layouts: 1
Loc: Jersey City, NJ

Posted: 5/6/2013 7:59:23 PM
Love hearing positive things like this!

doesitmatter?
Ancient Ancestor of Pea

PeaNut 509,811
May 2011
Posts: 6,639
Layouts: 27

Posted: 5/6/2013 7:59:55 PM
Great to hear!


Child of God, follower of Jesus, and so thankful for His presence in my life <><

Jamie Sorenson
PeaFixture

PeaNut 349,500
November 2007
Posts: 6,215
Layouts: 398
Loc: Wisconsin

Posted: 5/7/2013 8:29:38 AM
Thanks so much for sharing this! Matt really does enjoy taking care of the Peas.


~ jamie

two peas community + education manager



keep updated on all things two peas + inspiration on our blog!

Matt
PeaNut

PeaNut 503,561
March 2011
Posts: 64
Layouts: 1
Loc: Two Peas

Posted: 5/7/2013 12:01:45 PM
Thank you so much for all your great compliments!

It's always nice to have your boss forward you a thread like this

Now you made MY day!

-Matt

ckettel
PeaFixture

PeaNut 181,125
December 2004
Posts: 3,940
Layouts: 33
Loc: Chicago, IL

Posted: 5/7/2013 12:34:46 PM
I've also had nothing but great customer service experiences with Matt.


Chris













passion4scrappin
PeaAddict

PeaNut 147,333
May 2004
Posts: 1,077
Layouts: 77

Posted: 5/7/2013 1:45:19 PM
I Matt. Every time I called he has taken care of it. He's awesome!


Frozen Pea as of 11/15/2013 Goal: Complete 100 pages & 50 cards before purchasing SB items.
Projects accomplished while being frozen:
Layouts = 3
Cards = 6

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cengland
PeaAddict

PeaNut 508,466
May 2011
Posts: 1,449
Layouts: 188
Loc: Sweden

Posted: 5/7/2013 2:42:37 PM
That's great!

I have to say, Matt has always been super nice and helpful whenever I've contacted customer service. Last month it seemed like my package might have gotten lost and he was very thorough and generous with the help. Luckily my package got delivered fine after all.

Cheers for Matt!

Lilith Eeckels
PeaAddict

PeaNut 198,152
March 2005
Posts: 1,310
Layouts: 392

Posted: 5/7/2013 2:48:26 PM
I have always had GREAT customer service! Matt is the best!


BLOG: http://lilithandscrap.blogspot.com

Youtube channel: Lilithscrapbooking

Designing for:
American Crafts
Scraptastic Kit club
Esprit Scrapbooking

ellencee
PeaNut

PeaNut 430,549
July 2009
Posts: 209
Layouts: 1

Posted: 5/7/2013 2:50:04 PM
Matt

PennyPaws
StuckOnPeas

PeaNut 551,978
April 2012
Posts: 2,099
Layouts: 79
Loc: Canada

Posted: 5/7/2013 5:11:07 PM
You're so right that he deserves the good to be mentioned... I sent a ticket in about the international shipping charge difference, and he was helpful and happy and dealt with it so quickly... Not unicorns either, but think your point about him getting a thumbs up on the boards was a really good point... Hope you don't mind me adding my recent experience

IAmMikki
BucketHead

PeaNut 520,674
September 2011
Posts: 723
Layouts: 7
Loc: Las Vegas, NV

Posted: 5/7/2013 5:47:28 PM
I had an issue with my order being damaged and Matt was so friendly and helpful. He really provided excellent customer service. Thanks Matt, you rock!

LolaLayout
StuckOnPeas

PeaNut 544,018
February 2012
Posts: 2,407
Layouts: 1

Posted: 5/7/2013 7:06:09 PM



*Stop the glorification of busy*

bluestardesign
Garden Girl

PeaNut 45,113
August 2002
Posts: 10,237
Layouts: 929
Loc: Colorado

Posted: 5/7/2013 7:45:43 PM
well, maybe there aren't unicorns (but aren't quadricorns better anyway?!?) but this is an awesome thread.

Go Matt!


Lisa Dickinson
gettin' by


Darkchami
PeaAddict

PeaNut 473,951
July 2010
Posts: 2,011
Layouts: 104

Posted: 5/7/2013 9:02:52 PM
I've had small issues with my orders. Matt always makes sure things turn out right. It's so nice to know I won't have to worry when an occasional blip occurs. Matt.

ldehaai
PeaNut

PeaNut 259,997
May 2006
Posts: 109
Layouts: 8

Posted: 5/7/2013 9:13:06 PM
The last time I had an issue and dealt with Matt, he was AWESOME. Thoughtful and considerate and even though I don't think he scraps, he "gets" why we get edgy when our stuff doesn't arrive instantaneously!!!

That said, I've had two issues with orders in the seven years I've been ordering here. And both were fixed asap.

Justlulu
Garden Girl

PeaNut 232,474
November 2005
Posts: 6,578
Layouts: 797
Loc: Canada

Posted: 5/8/2013 1:25:07 AM
Yep. Matt is awesome!!


Come visit me at http://www.paperlulu.com
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amandalasher
PeaNut

PeaNut 586,931
May 2013
Posts: 13
Layouts: 0

Posted: 5/8/2013 4:00:08 AM
Yep, go to Matt
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