Cricut Expression 2 help please!

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Posted 7/11/2013 by marycain in General Scrappin'
 

marycain
Ancient Ancestor of Pea

PeaNut 290,201
January 2007
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Posted: 7/11/2013 1:02:47 PM
I'm asking for a friend because I have a cameo and know nothing about the cricut. She bought it at Hobby Lobby, but didn't open it right away or register it online with Cricut. Now she can't get it to work, but HL won't take it back, and Cricut says it's past the 90 day limited warranty for nonelectrical components. So she's stuck with a machine that won't cut.

She thinks the problem is the blade housing, but she bought a replacement and it still won't cut. Has anyone else had a problem with the blade housing, and is there a way to fix it? Are there any cricut tech support forums you can recommend? Thanks!

bonjourscrap
PeaNut

PeaNut 576,951
January 2013
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Loc: Aberdeen, UK

Posted: 7/11/2013 1:14:47 PM
What is the problem exactly ? Does the Cricut power up ? If the problem is a non straight cut, diid she check if the blade housing was well place (not too high) ?


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marycain
Ancient Ancestor of Pea

PeaNut 290,201
January 2007
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Posted: 7/11/2013 3:46:54 PM
It powers up, goes through all the steps okay to select her image, but nothing happens when she tries to cut. The blade housing doesn't move.

elaine226
PeaNut

PeaNut 559,661
July 2012
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Posted: 7/11/2013 4:13:19 PM
I had one do the same thing. Tech support had me to do an update and a reset but that didn't work so they sent me a refurbished one. Have her do an update. It might work for her.
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andtyler
StuckOnPeas

PeaNut 251,639
March 2006
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Posted: 7/11/2013 7:41:00 PM
Hard reset should cure it. Check utube for a how to.



marycain
Ancient Ancestor of Pea

PeaNut 290,201
January 2007
Posts: 12,947
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Posted: 7/12/2013 10:48:58 AM
Thank you = we will try it.
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