Updated-HSN thread

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Posted 10/1/2013 by mswhittaker23 in General Scrappin'
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mswhittaker23
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Posted: 10/1/2013 2:09:01 PM
Just got word from HSN after I contacted them that we're not getting the Amy Tangerine exclusive kits that we were told were part of the autoship. Instead, we're getting Cut & Paste. Which many people already own. And HSN has no explanation as to why.

We can return for a full refund.

UPDATED 10/7/13:

Changed title, as this wasn't HSN's fault. Also, see updates on Becky's blog for most recent resolution. AC is going to ship the correct kit to everyone through HSN in early 2014.


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ckettel
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Posted: 10/1/2013 2:13:07 PM
I would be ticked off.


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Scrapmariner
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Posted: 10/1/2013 2:16:38 PM
I got an email last night that mine was shipped and tracking says I should have it Thursday.

I'm not familiar with the Cut and Paste set, so don't know if I'll want it or not, but it would have been nice to get a courtesy email saying "hey you're not getting Amy T, you're getting Cut and Paste, do you still want it"

Now if I don't like it, I have to go thru the hassle of re-packaging it and returning it, I guess...


Diane

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Posted: 10/1/2013 2:17:04 PM
So glad I cancelled it before I even knew. I got the first autoship of Dear Lizzy and it wasn't worth the price. I liked the cards, but the albums aren't classy at all Soooo NOT worth the $30 or so that I paid.


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girlscrapsalot
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Posted: 10/1/2013 3:30:52 PM
well that sucks. Of course, that's the one I *really* wanted. The substitute will be going back and they better refund every single cent!!!


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girlscrapsalot
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Posted: 10/1/2013 3:31:55 PM
And I agree about the Dear Lizzy kit. I wish I could send it back now too.


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treyaut
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Posted: 10/1/2013 4:08:03 PM
I sold the Dear Lizzy. Just plan drab and bland. Didn't like it at all. I don't even know why DH did the autoship as a gift. I don't even PL but I love the Jade cards and that would have sufficed. Now I have to go through the trouble of shipping these kits back or selling on EBAY. ARGHHH!!!


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LolaLayout
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Posted: 10/1/2013 4:59:56 PM
Wow! That's not cool at all.

I'm betting there are going to be a whole lot of peeved off customers!



*Stop the glorification of busy*

marie516
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Posted: 10/1/2013 5:25:59 PM
What the heck???!!!


Jennifer

marie516
BucketHead

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Posted: 10/1/2013 5:27:13 PM
Surely BH will address this and hopefully fix it. She doesn't seem the type that would intentionally let something like this happen. I hope.


Jennifer

recap.pea
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Posted: 10/1/2013 5:38:38 PM
What ?? I got an email that mine had shipped. The description says:


Project Life Becky Higgins Mini Kit with 8"x8" Album AS**


How can they substitute something different than what we ordered? If you ordered a purse, they wouldn't send you a pair of shoes.

Are you telling me that we are not getting THIS PL KIT that we originally ordered but instead we are getting THIS ONE ?

I love the bright colors of the one I ordered, not so crazy about the other other one (colors are more washed out).

Purple Sparkles
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Posted: 10/1/2013 5:42:28 PM
I just got my shipping notice as well. This is annoying! It seems like Project Life has been having one issue after another lately. I think the brand is growing too fast with a manufacturer that is not equipped to handle the pace.


~~Caroline

recap.pea
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Posted: 10/1/2013 5:47:39 PM
Becky just posted this on Facebook about 5 minutes ago....I'm curious as to what she will say.

Someone mentioned they just learned that they are not getting the advertised mini kit from HSN - here was her response.


Hi Julene. I have just learned about this myself. We have figured out what went wrong and I will soon be sharing an explanation and (more importantly) a resolution. I'm very sorry for the inconvenience. Stay tuned.

Cre8tivemom2002
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Posted: 10/1/2013 6:33:12 PM
Becky posted an apology on her blog from American Crafts. AC is the one that screwed up (again) not HSN.


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peapermint
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Posted: 10/1/2013 6:45:45 PM
I'm glad I cancelled my autoship! I know mistakes happen, but that chocolate album and the bright cards are why I wanted that one. Cut and Paste is a lot different looking.

recap.pea
AncestralPea

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Posted: 10/1/2013 6:45:58 PM
Becky updated concerning the error and offered a resolution:

Becky's Blog


I'm glad they are offering a resolution but....I was hoping the resolution would be that we would somehow get the kit we ordered - looks like that isn't going to happen.

Scrapmariner
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Posted: 10/1/2013 6:47:00 PM
Thanks recap.pea for posting the links. Yeah I don't like those muted colors either, I really like the bright colors. Wishing i had known before they shipped, so i could have cancelled it. I'll be staying to tuned to see what BH has to say about this one.


Diane

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Posted: 10/1/2013 6:55:29 PM
Okay just read AC's explanation on Becky's blog and it doesn't make me any happier, especially since we may or may not receive one of the three shown. If they run out who knows what we'll get...


Diane

ScrappykindofGirl
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Posted: 10/1/2013 7:13:57 PM
Mine is going back-I don't want any of the substituted kits. I think I'm going to cancel the last autoship too.


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littlemeesy
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Posted: 10/1/2013 7:17:24 PM
So how does the autoship work? If we reject the AT mini kit, will the Maggie Holmes kit still be sent to us?

scrapfurrall
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Posted: 10/1/2013 7:52:48 PM
Will the December one still be Maggie's? I looked at my auto-ship info and it is now listed as Lisa Bearnson Project Life. It was not listed this way originally.

sopranomom
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Posted: 10/1/2013 7:56:43 PM
I got notice that my kit was being shipped. How do I know it's not the one promised? Or is nobody getting the BH kit?? I'm confused!

sopranomom
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Posted: 10/1/2013 8:14:30 PM
So confused...so NOBODY is getting the Choc. album and kit??? Did they not even make them?? I think they need to still make them and get them out to us!

CaribbeanGirl
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Posted: 10/1/2013 8:21:55 PM
So they send us the wrong kit and we have to pay to ship it back correct? I read that they deduct the return shipping from our refund.


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saraaah
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Posted: 10/1/2013 8:30:42 PM
I am chatting with HSN now. I will let you know the status.


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saraaah
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Posted: 10/1/2013 8:39:36 PM
I am speaking to a supervisor. This is crap!


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mom2greatkds
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Posted: 10/1/2013 8:42:53 PM
You know what also pisses me off is that before shipping a different product they don't even notify us that it's different. Isn't this false advertising to promise a product and not deliver ANY of the product?
I don't understand why they just don't reprint the kits.

saraaah
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Posted: 10/1/2013 8:48:05 PM
He said you must call HSN and report that you did not get the exclusive kit and he will issue full refunds with shipping.


http://thecreativechemist.blogspot.com/

saraaah
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Posted: 10/1/2013 8:50:12 PM
I said if you order an exclusive purse and they send you a wallet you already own, would you be happy? He changed his tune and said he understands. I won't be ordering from HSN again.


http://thecreativechemist.blogspot.com/

littlemeesy
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Posted: 10/1/2013 9:21:21 PM
Saarah, thanks for checking up on it!

peapermint
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Posted: 10/1/2013 10:00:28 PM
I lucked out and my credit card expired so mine wasn't shipped.

I'm disappointed because I wanted the chocolate album and bright colors and the fact that it was exclusive.

I wonder how much it would cost to print them? I'm kind of surprised there's not business insurance or something for this type of error.

CaribbeanGirl
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Posted: 10/1/2013 10:05:37 PM
I'm cancelling my autoship immediately


"I solemnly swear that I am up to no good" - Harry Potter
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doesitmatter?
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Posted: 10/1/2013 10:44:35 PM
Not cool- if there were production issues you should be given a choice. I cancelled auto ship after I revived Jade.


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girlscrapsalot
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Posted: 10/1/2013 10:46:19 PM
So no one is getting the exclusive kit. Crap. I want Maggie Holmes' kit, too so I'm afraid to cancel my AS. Ugh!!! I hate this.


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[Michele]

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Posted: 10/1/2013 10:53:03 PM
I'm not saying that HSN is handling this correctly, but isn't this more an American Crafts screw-up?


fiddlerontheroof
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Posted: 10/1/2013 10:58:09 PM
This isn't an HSN problem. It's a monumental American Crafts screw up. http://www.beckyhiggins.com/blog/2013/10/a-mistake-an-apology-a-resolution/



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Chihuahuax3
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Posted: 10/1/2013 11:40:08 PM
Totally annoyed by this....does this mean we get no album at all? For 30.00 it should have one or it's going back. (At my expense, I'm sure)

Purple Sparkles
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Posted: 10/2/2013 12:05:39 AM
I think AC's resolution stinks. They must have had some kits printed to show on air. Or maybe those were just digital, I suppose. I don't like the Dear Lizzy kit, already have the holiday one, and have no need foe the Childhood kit. This is a massive screwup and if I were Becky Higgins, I'd force AC to make yhe correct kits. It's her good name being called into question after all. Amy Tan is probably not too happy either. I fully understand that neither lady is at fault here. But I want what I was promised, nothing more, nothing less. If anything goes wrong with the forthcoming Maggie Holmes kit, my claws will come out.


~~Caroline

meagan82one
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Posted: 10/2/2013 1:41:17 AM
I am actually in disbelied that BH isn't demanding AC produce the kits and make it right. We can get the albums anywhere, and can get the other offered kits at discounts, so their resolution is more of a slap in the face. People are posting on BH's facebook and I am hoping that just maybe I'd everyone raises enough heck that she will make them correcect this. Otherwise my kit is definitly going back. And I maynever buy another PL anything because it just doesnt sit well with me. I know there are bigger thimgs in the world to worry qbout, but this is our hard earned money and we should get exactly what we pay for.

meagan82one
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Posted: 10/2/2013 2:00:02 AM
Too funny. Becky just updated the blog post with another option. We can still get the kit, but it will be another 90 days. But at least it is an option.

rndo64
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Posted: 10/2/2013 6:33:58 AM
Can I have some clarification here, please? I realize that we will get the "cut and paste" mini kit as a substitute , I read the two posts on BH blog, and the options, etc., but do we get any mini album with the "cut and paste" mini kit? At this point I don't even care anymore what color I would get....
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saraaah
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Posted: 10/2/2013 7:21:57 AM
This is an HSN issue as well. They are selling a product and could have handled this much better. Communication would have been nice. Do you trust that you will get the next kit? HSN and Becky H should demand the right product.


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mswhittaker23
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Posted: 10/2/2013 8:59:19 AM

Can I have some clarification here, please? I realize that we will get the "cut and paste" mini kit as a substitute , I read the two posts on BH blog, and the options, etc., but do we get any mini album with the "cut and paste" mini kit? At this point I don't even care anymore what color I would get....


You're getting the Cinnamon mini album with the Cut & Paste kit.


http://www.avegasgirlatheart.com/

Chihuahuax3
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Posted: 10/2/2013 9:12:17 AM
Glad there's a new option. I can wait for the kit until January. Something to look forward to during the winter months.

scrapper100
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Posted: 10/2/2013 9:24:33 AM
I am ticked the only reason I did the autoship was for the Amy Tan kit. I guess it will be going back and I will be canceling the next one. I don't understand why they didn't give us a heads up. It would have saved them a lot of money and a lot of ticked customers.


Patti

Keianna
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Posted: 10/2/2013 9:28:41 AM
Go read the update on Becky's blog. They will be printing and sending the kit originally expected.



scrapper100
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Posted: 10/2/2013 9:45:57 AM
I just saw the update on her blog - but I don't understand how we get the kit we purchased. We wait until January but will it come from AC or HSN - do we send back the one we get and loose the shipping.

I hate the idea of spending an hour in the post office and probably $10 to ship something back that I didn't want in the first place. I am glad that they are trying to make it right but it is a lot of extra work and money.

Just curious what color is the album on the kit they are sending? I really wanted the brown one.

ETA: I see they are throwing in a date stamp for us but don't most of us already have one or two of these. I know they are trying but that just seems like the one thing most of us already have. Ok at least they are trying which is more than some but of course it could have all been avoided with a simple email.


Patti

MDscrapaholic
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Posted: 10/2/2013 10:51:51 AM
The way I read the post from American Crafts, we can either choose one of the three mini kits they are offering as consolation or we can wait and get the one we ordered (in 90 days). No where on the post does it say we have to return the kit that was sent. So I will be keeping the one I've got coming tomorrow in the mail tomorrow and also letting them know I want the original one they promised us.

All you have to do is send them a picture of your receipt and let them know which choice you want. Simple enough for me.

[Michele]

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Posted: 10/2/2013 11:28:17 AM
Okay - I'm not a part of this hsn issue so I apologize for butting in. (But I am an AC/BH customer!)

This just really rubbed me the wrong way:


Many customers are happy with the product they received. For others, only the original Amy Tangerine Mini Kit that was shown on HSN will do.

American Crafts is very willing to produce the Amy Tangerine kit, but it will require 90 days for us to do so. (That seemed like a long time to wait, which is why we went with our original plan.) But if you’re okay waiting, we’ve decided to ship the Amy Tangerine Mini Kit to those who want it.


A. It just reads to me like "Well since you jerks want what you actually ordered *sigh* we'll go ahead and fulfill our commitment." B. Couldn't this have been communicated to the autoship customers, oh I don't know, 90 DAYS AGO?

Stickers that don't stick, doilies that aren't doilies, messed up cards and page protectors in PL kits - quit acting like the people spending money on your products are unreasonable for wanting what they paid for!

/rant over

CaribbeanGirl
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Posted: 10/2/2013 11:48:26 AM
[Michele], I couldn't agree more!!!!


"I solemnly swear that I am up to no good" - Harry Potter
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