Silhouette customers who have orders pending
Post ReplyPost New TopicPosted 12/12/2013 by goobernut in General Scrappin'
 

TXMary
That's my island!

PeaNut 174,226
October 2004
Posts: 7,780
Layouts: 0
Loc: Central Texas/Port Aransas

Posted: 12/12/2013 5:31:28 PM
My order finally came today. I knew they were swamped, but I was beginning to wonder about it. Glad I wasn't waiting on a machine!!



junk4321
PeaNut

PeaNut 336,335
September 2007
Posts: 254
Layouts: 0

Posted: 12/12/2013 5:34:28 PM
Some of the comments on their page are just hateful. With that kind of promotion on top of the icy weather across the US, and shipping out of California, I would expect longer wait times. Geez.......

Sweet Dreamer
PeaAddict

PeaNut 478,307
August 2010
Posts: 1,318
Layouts: 0
Loc: Southern Northern Midwest

Posted: 12/12/2013 5:50:03 PM
Is it possible to post a link for those who don't have FB accounts?

SonjaW
PeaFixture

PeaNut 123,540
January 2004
Posts: 3,175
Layouts: 0
Loc: San Jose, California

Posted: 12/12/2013 5:54:45 PM
Gee whiz, just tell people what it says:

Silhouette Shipping Update:

If you placed an order during the Silhouette Holiday Sale and have not received it please know that we are working around-the-clock to get your order delivered as soon as possible. Our logistics team has just i...nformed us that they expect all orders placed during the sale to arrive before Christmas. We apologize for the delay.

To view the status of your order you may sign into your account at https://www.silhouetteamerica.com/signin and then click on the my account link. From here you may view any recent order and tracking information (present if your order has been shipped).

We sincerely thank you for your patience.

Sweet Dreamer
PeaAddict

PeaNut 478,307
August 2010
Posts: 1,318
Layouts: 0
Loc: Southern Northern Midwest

Posted: 12/12/2013 5:57:02 PM
Thank you SonjaW!

Sweet Dreamer
PeaAddict

PeaNut 478,307
August 2010
Posts: 1,318
Layouts: 0
Loc: Southern Northern Midwest

Posted: 12/12/2013 6:19:06 PM
Christine,

I don't have a Facebook account and truly did not know if a link would work. I thanked the other Pea for providing the SA announcement. I hope that you don't think that I was being nasty.

goobernut
StuckOnPeas

PeaNut 73,242
March 2003
Posts: 3,761
Layouts: 211
Loc: right here

Posted: 12/12/2013 6:24:33 PM
Sweet Dreamer,

No worries, thanks.


Christine,



17/50 Of 50 by NSD

2014 12x12 layouts 18
Cards 25

htstepper
PeaNut

PeaNut 553,072
May 2012
Posts: 455
Layouts: 0

Posted: 12/12/2013 6:39:59 PM
Wow, people are nuts for posting such hateful comments. There are so many other companies that are also having the same issues with weather, tons of order, etc. like Kohl's, Old Navy, etc.

ratqueen
I drank the whole fairy.

PeaNut 233,449
November 2005
Posts: 7,082
Layouts: 19
Loc: Here+There

Posted: 12/13/2013 7:17:34 AM
I'm disappointed in how long it's taking because I had plans for the materials that had to be scrapped entirely (no advent calendar this year, obviously). However, the shipping is free so I feel less willing to complain about the duration and I certainly haven't contacted Silhouette to whine. In the end it's a bunch of vinyl and other craft supplies, not the end of the world.

I will say that even with the weather every other Black Friday order I placed was at my doorstep by Wednesday of that week and I didn't pay a penny to ship any of it.


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