Anyone else disappointed in the quality of the Maggie Holmes frames?

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Posted 2/20/2014 by Fleur-de-Lisa in General Scrappin'
 

Fleur-de-Lisa
StuckOnPeas

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Posted: 2/20/2014 1:13:26 PM
I can't believe these are made by Crate Paper who made the popular Pier Collection slide frames (which are great and I've ordered several packs). These are made out of the thinnest chipboard (more like cardstock)...so cheap. The gold glittered ones have gold rubbing off on everything. The designs are good, but the quality of the materials is terrible. I'm so disappointed. I bought these on a different site because Two Peas was sold out at the time, so I wrote a review, which I don't think they will post (pending review). But I think it's only fair to warn people. I just want the vendor to produce the quality we expect. I think I will contact them on this one. I really feel sorry for Maggie because I think she's great and so are her designs, but I'd be embarrassed to have my name on these. They are so cheap and yet they want $5.99 for them. They could easily just be punch outs from a cardstock sheet and sell for less than half the price.


Lisa

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wendifful
PeaNut

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Posted: 2/20/2014 3:21:06 PM
I completely agree with you on all points! I even ordered two packs because I loved The Pier frames so much. What a bummer. Let us know if you get any resolution from American Crafts.

PolarGreen12
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Posted: 2/20/2014 3:43:28 PM
Are these the ones that go with Styleboard? I bought those but haven't' taken them out of the package yet. Just from what I remember, now I have to check them out when I get home, the colors didn't seem to go with the collection either. I remember orange and blues.


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slyn11
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Posted: 2/20/2014 3:54:24 PM
I just bought these. Will be sure to put some sealant over the glitter one. I tend to cut frames up and tuck them places so it won't impact me if they are thin.


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Xanthippe
BucketHead

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Posted: 2/20/2014 4:10:45 PM
I agree. I was so disappointed when mine arrived. I was expecting the nice sturdy thickness I found in the Pier frames...both products are by Crate Paper and both are called 'frames' so I expected consistency. I feel like these should have been labeled 'diecuts'. Since they are extremely thin chipboard and some of them warped during travel. Also the gold glitter flaked off leaving bald edges on that frame and getting glitter all over the others. Very disappointed, I would not have bought had I realized what they were like. The pier had more frames, of better quality, for cheaper. Why did Crate Paper have to skimp so bad on the new product, especially by such a fabulous designer?

rhiansmom
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Posted: 2/20/2014 4:58:35 PM
YES!!!

AC has had it's quality issues in the past but it seems like this round of CHA products is the worst yet!

JenGallacher
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Posted: 2/20/2014 5:04:55 PM
It appears they've moved from chipboard to die cut on a thick weight paper, but I still them. I haven't had any issues with quality and have used them several times.


Jen Gallacher

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Fleur-de-Lisa
StuckOnPeas

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Posted: 2/20/2014 5:46:47 PM


It appears they've moved from chipboard to die cut on a thick weight paper, but I still them. I haven't had any issues with quality and have used them several times.


I can understand you like them, the designs are very nice. Maggie puts out some beautiful things. But my issue is that they are very flimsy and cheap feeling. I know you work for 2 Peas and I can understand your desire to portray things in a positive manner, but can you honestly say they are worth $5.99 for us as customers? For that price they should be made from thicker chipboard like the Pier Collection. It's hard enough to buy product online and even harder when there's no description. These should be called "die cut frames" then we would understand and know what to expect. They could have been on a 12x12 sheet and punched out.

I'm not trying to be negative (I thought I'd love these), but I think it's only fair to give my fellow Peas a "heads up" and I really hope it gets back to the manufacturers that we expect quality for our $$. This was not quality, especially the gold glitter that was all over the inside and rubbing off the frames it was on. I have since sprayed them with Fixative and I'm hoping that will help.


Lisa

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ScrapsontheRocks
BucketHead

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Posted: 2/20/2014 10:30:04 PM
Thank you for the heads-up, OP. I find myself thinking twice these days about anything from the AC group of designers. Sad but true.

alisonleigh21
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Posted: 2/20/2014 11:35:57 PM
I was also very disappointed in them. They are so flimsy and the glitter flaked off everywhere, making a huge mess. I wrote AC and this was their response.

"I believe you are referring to the new Maggie Holmes collection, Styleboard, when you mentioned the frames. I'm sorry that this product disappointed you as much as it did. I haven't heard any other complaints about this product. I know they were trying to go for a variety of frames when they included the glitter frames, I'm sorry you felt it was a "big mess." I would like to point out that the product packaging I am looking at, does not actually state that these frames are chipboard frames. From what I can tell, they just state "21 frames," and in our catalog are referred to as "Die-Cut Frames" So that is why the product is not actually chipboard. Correct me, if your package happens to say that on it. I apologize if you were under the impression that they were going to be chipboard. I like the chipboard, myself, as well."


She had a good point. I thought they were marketed as chipboard, but no where does it say that. But given the quality of The Pier frames and the similar look, I was expecting something similar. Unfortunately, this wasn't the only issue that I had with AC products from this CHA release.


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Posted: 2/21/2014 8:25:55 AM
I got mine yesterday in my 2Peas order....yup, just as disappointed as y'all are.

They may not say chipboard on the packaging, but let's face it, we all expected it to be chipboard, because of the price and the past frames in previous collections.

Live and learn....they won't do this to us again, huh?


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Kim

scrap4nick
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Posted: 2/21/2014 9:39:12 AM
AC doesn't seem to be consistent in their definition of chipboard, even when they do label it chipboard on the packaging - as with the Dear Lizzy chipboard ephemera packs that are really only cardstock.

I totally understand the confusion - if it is labeled die cut I probably would not necessarily think what thickness they mean, especially if you associated it with The Pier products.

AC doesn't seem to want to implement consistency across their brands - and that is tough because we as customers don't really know what to expect when we order.

paperpilekitten
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Posted: 2/21/2014 10:33:53 AM
Thanks for the heads up, Lisa!


/Margareta

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biochemipea
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Posted: 2/21/2014 10:46:32 AM

we as customers don't really know what to expect when we order
I bet running a huge business is a huge tonne of work. I can't even begin to consider what is involved from product/line conception, to making mock-ups, arranging for manufacture, getting the images all out there, etc.

But in a hobby that I think A LOT of us solely rely on online shopping to get our products, it's really frustrating for companies to not supply stores with proper REAL photographs.

I am a busy mom -- I have four kids! I barely have time to scrapbook, never mind spend hours researching the different lines I think I want to buy, to try to find CHA videos, DT sample projects and whatever else real life representation I can find for all of the products I love and want to buy. I have had manufactures come here and reply to complaints about inaccurate online representation of their products suggesting that we do more research and looking around on their blogs to see the real photos of DT products to get a better understanding of what the products really look like, because the computer mock-ups supplied to online stores aren't always accurate to the final printed product.

In short: I don't have time for that.

I sympathize that getting the product out there must be a huge job and there must be all sorts of last minute changes, legitimate errors, and other problems I can't even guess at because I'm not involved in the industry.

But, COMPANIES! It is YOUR job to make your products look reasonably represented in online stores. Stores are using YOUR CGI images to sell US product. It's my job to BUY. And I'm finding it harder to buy because I feel like I can't always trust what I'm going to receive is what I THINK I'm going to see, based on your pre-manufacture images or what I THINK I can extrapolate from your CGI mock-ups.

What I WANT to see and NEED to see to buy with confidence and not feel disappointed when my online order arrives:
- accurate descriptions of products regarding paper weight
- full photographs of product contents. I am not buying mixed packages of die cuts, etc like I used to because I can't see what's in them.
- real life photographs of products. I can't buy it or touch it in a real store, so please make my online shopping as realistic as possible.
- images of BOTH sides of the paper, in full. Not that little side-out/fold over detail. I'm mostly a B-side scrapper and have to extrapolate what I see in that little detail into what I think I can use, and I'm finding I'm very surprised when my paper arrives. Sometimes it's a really good surprise (ombre dots! way cool!) and sometimes I'm not so happily surprised (fake misting, doodling, the paper pattern is really a frame and not across entire page like it appears in tiny detail of paper corner).







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Brickle
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Posted: 2/21/2014 1:49:43 PM
I bought these as well and was extremely excited thinking they would be new designs of the lovely Pier pack that I still keep buying. I was disappointed to see that they are basically like paper, I loved the chipboard. I do agree they are still beautiful just bummed that they could have been so much more if they were the same quality as The Pier collection frames.

~lynne
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Posted: 2/21/2014 1:57:29 PM
Aargh! I had ordered these, as well, assuming they were as wonderful as The Pier frames. They just arrived today and, yes, they're very disappointing -- especially for the price. Bummer ...

JoanneW
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Posted: 2/21/2014 3:36:29 PM
These are on the way to me too disappointing as I almost got the pier ones. I get what they say when they say assume makes as ass of u and me, need to read the small print

Nicole in TX
The Peas did what we do and went insane over it

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Posted: 2/21/2014 10:45:31 PM
THIS deserves a re-post!


But, COMPANIES! It is YOUR job to make your products look reasonably represented in online stores. Stores are using YOUR CGI images to sell US product. It's my job to BUY. And I'm finding it harder to buy because I feel like I can't always trust what I'm going to receive is what I THINK I'm going to see, based on your pre-manufacture images or what I THINK I can extrapolate from your CGI mock-ups.

What I WANT to see and NEED to see to buy with confidence and not feel disappointed when my online order arrives:
- accurate descriptions of products regarding paper weight
- full photographs of product contents. I am not buying mixed packages of die cuts, etc like I used to because I can't see what's in them.
- real life photographs of products. I can't buy it or touch it in a real store, so please make my online shopping as realistic as possible.
- images of BOTH sides of the paper, in full. Not that little side-out/fold over detail. I'm mostly a B-side scrapper and have to extrapolate what I see in that little detail into what I think I can use, and I'm finding I'm very surprised when my paper arrives. Sometimes it's a really good surprise (ombre dots! way cool!) and sometimes I'm not so happily surprised (fake misting, doodling, the paper pattern is really a frame and not across entire page like it appears in tiny detail of paper corner).



I HATE those CGI mockups!



Xanthippe
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Posted: 2/26/2014 5:21:26 PM
I hope AC gets the message that we want consistent quality. I bought FOUR of The Pier frame packages, I will NOT be buying additional packages of the Styleboard frames (even though I love Maggie Holmes designs). Perhaps if everyone sends a clear message with their dollars, they'll get the message.


sternensuechtig
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Posted: 2/27/2014 5:56:45 AM
that's good to know, thanks!

Mallie
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Posted: 2/27/2014 7:07:04 AM
I didn't know what you all were talking about, so I went to look at them. Once I saw them, I remembered looking at them before.

To be honest, they don't look like chipboard at all to me. Having no expectations based upon prior frame products from this company, when I saw them before, I assumed they were just paper diecuts. But I also remember that I didn't buy them because I thought $5.99 for paper diecuts was outrageous and also because I don't want paper frames, I want chipboard (or at least very heavy cardstock) for frames. I can understand why a customer would be disappointed in paying $5.99 for paper diecuts.

I do think the manufacturer AND retailer has an obligation to provide some BASIC description of the product. In this case, it's really necessary that they indicate the product is a paper diecut. It makes for happier, more satisfied customers who are more likely to purchase from the site.

The full descriptions are why the shopping networks and online stores like Zappos do so well -- the customer really is given all the info necessary to make an informed decision. As an example, one of my dds was recently trying to buy a new pair of boots and needed a good sole tread. She was torn between a pair on Zappos and a pair on another site for which we had a coupon. She ended up buying from Zappos over the other online site because Zappos has photos of the shoe tread and the other site did not. She was willing to spend more money to get a product she fully understood and wouldn't be disappointed by. Just something for online retailers and manufacturers to consider...

scrap4nick
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Posted: 2/27/2014 9:24:00 AM
Biochemipea - I could have written exactly what you posted! (Except that I was too crazy busy with my own 4 kiddos, and researching products, and trying to keep up with scrapbooking!)

It is very frustrating, and even more frustrating that we don't get full descriptions or photos (the ephemera packs are the worst!), piled on top of the fact that we have to basically know the line before it hits the store because it's going to sell out. It's like endless tail-chasing, sometimes. Hmmm, no wonder the shopping takes so much of my time!

Sarahak
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Posted: 2/27/2014 10:04:34 AM
I did notice they did not write "chipboard" on the packaging so I knew they would not be the same chipboard as the Pier Collection frames. That being said I think they are gorgeous and actually prefer the thinner material for sewing. BUT they need to lower the price for sure.

imPEAria
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Posted: 2/27/2014 9:24:34 PM
Okay...I may get peas thrown at me for saying this, but ... while I agree with some of the things said here I am not sure I agree with everything...

I am a bit of a frame junkie. I agree The Pier frames were AMAZING and very high quality, thick chipboard. I personally thought when I got them at the time :" Wow, these are the BEST deal! I can't believe there are so many thick chipboard frames for such a great price."

When Polka Dot Party came out Dear Lizzy got "Die-cut Paper Frames". I have these too, used a fair few of the 12 in the package. Those are definitely paper and there are only 12 of them for $4.99 MSRP (U.S.)
I didn't hear people complain about those.

I recently received the Maggie Holmes Styleboard Frames and while they are most assuredly thinner, I don't think they are all that thin. They aren't nearly as thin as the DL die cut frames which I would say are the weight of a punch out sheet. The Styleboard ones are about twice as thick as the DL frames, and about half as thick as the original Pier frames. I measured this by stacking them up and looking at the widths.

I do agree companies need to be more clear in exactly what people are receiving because many of us shop online and CGI mockups don't cut it!

I feel badly for the people who don't like the frames though, for sure! And I am not trying to cause trouble or make anyone feel badly for their differing opinion. I just wanted to put mine out there as someone who likes the frames. It would be nice if they were slightly cheaper since obviously they aren't the quality/thickness of the Pier frames, but I will still use them, and they will actually be better for layering which is something I really love doing with frames.



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