Question about returns at Joann's - re: fabric

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Posted 8/10/2010 by cannes in NSBR Board
 

cannes
Proud Pea-lice Wife!

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Posted: 8/10/2010 12:49:35 AM
So, I grossly overestimated how much fabric I'd need for a project. I bought 6.25 yards each of two different fabrics. Once I got everything cut out, I was left with two 3 yard cuts (one 3 yard piece of each fabric). The receipt doesn't say anything about not returning fabric. If it was a smaller amount I'd keep it, but now I'm wondering if I can take what's left back. Anybody know? If now, I'm gonna have to think of something else to make with it!


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nighthawk
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Posted: 8/10/2010 12:52:38 AM
Just call them and ask.

VanC
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Posted: 8/10/2010 12:59:10 AM
Most fabric stores don't allow returns of any cut items. Lace trim, ribbons, batting, elastic and fabric. Just like if you bought to much rope, wire or screen at a hardware store. You can always ask though.


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cannes
Proud Pea-lice Wife!

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July 2002
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Posted: 8/10/2010 1:00:29 AM
Since they are currently closed, I figured I'd try here to see if anybody knew.

If not, no big. I'll give them a call when they open.


Most fabric stores don't allow returns of any cut items. Lace trim, ribbons, batting, elastic and fabric. Just like if you bought to much rope, wire or screen at a hardware store. You can always ask though.


I always thought that to be the case, too. But it doesn't say anything about that on the receipt (and, I would have guessed it would be there if that was their policy. The quilt store I frequent has something similar on their receipts.) The absence of that little blurb got me wondering.


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mom2samlibby
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Posted: 8/10/2010 1:13:48 AM
Here's what it says online:

Return Policy
Joann.com guarantees all merchandise.
If you are not completely satisfied with your purchase, return it within 30 days from the original ship date for a full product refund.
Opened items and returns after 30 days, but less than 90 days, qualify for an online merchandise credit.
Opened software may not be returned unless it is defective. If defective, it may be returned for an exact replacement.
Fabric that has been cut, dyed or washed may not be returned.
Returns for online orders are not accepted in Jo-Ann stores.
Joann.com orders are shipped from either our warehouse in Michigan, or direct from one of our drop-ship vendors. Before returning product, please identify the correct location to return the item(s).
If the packing slip has a Joann.com® logo on it, your shipment originated from our Michigan warehouse.
If your packing list does not have the Joann.com logo, then it was drop-shipped directly from one of our suppliers including Waverly®, TriVantage(Sunbrella), Homespun, Singer®, Gracewood, SCS, Mitchell and others.

Just Lizzy
Original Pea #5005

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Posted: 8/10/2010 1:18:27 AM
The J's here won't take cut goods back unless the material itself is defective. Can you try reselling it on Craigslist or something?


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MyMindsEyedPea
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Posted: 8/10/2010 1:33:16 AM
Gee I used to work at Js and you'd think I'd remember. All I remember is when you return fabric you have to take it to the cutting counter first for them to measure it, then you take the slip they give you to the register for your refund.
I don't ever remember processing a partial return, so I don't think they do that.
It doesn't sound like it could work on the register either. But I know they do return fabric just in whole I believe.



jely_bean
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Posted: 8/10/2010 6:17:27 AM
when i worked there, they would only take returns if you hadn't cut the fabric. So if you bought 6 yards, you had to return 6 yards, not cut.

JD
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