Fed Ex says package is delivered -- I was home, no it was not.

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Posted 5/4/2011 by Maizie in NSBR Board
 

Maizie
* Happy Camper *

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Posted: 5/4/2011 10:45:46 AM
I called them first thing today about it. The tracking shows it was delivered late yesterday. I was home literally all day. We have all large front windows, glass french door for our entry and we are down a long gravel drive way -- I know if someone is here or not. You can't help but here and see them. They are calling the driver about it. There is no way way it was delivered and 'taken' from our house - just no possible way.

Has anyone had this happen and your package was actually found?

It is a birthday present for DD. Hoping they find it



BuckeyeSandy
Old Dogs are Best!

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Posted: 5/4/2011 10:50:20 AM
I called FEDEX when the store's website link showed my package was delivered... No it was not, I've been home all day and I KNOW the delivery schedules of the different companies.

I was on the line on-hold and the supervisor at the 1-800 customer service line called the route supervisor for my area. 30 minutes later SHE (the route supervisor) came in a small FEDEX car and delivered my package.

BTW, there is a new route driver now.

CALL THEM! FEDEX, and the store you bought the item from.


Sandy
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Newbie2
StuckOnPeas

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Posted: 5/4/2011 11:04:24 AM
I had that happen with UPS. I found out they delivered it to my town post office. And the post office delivered it the next day.

Do you live in a 'rural' area? I guess they are doing that more often in rural areas.

Hope it turns up soon!

rachag03
WHOOPea!!!

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Posted: 5/4/2011 11:09:21 AM
I've had Fedex do that to me twice. Luckily the package was found both times. I highly dislike Fedex, though...they seem to hate my address and their customer service is pretty darn awful. I love my UPS guy, though.

Once I caught the problem about 5 minutes after it happened...I had been updating the tracking online and suddenly it showed as delivered, I looked outside and of course it wasn't there. Immediately called Fedex and they said there was nothing they could do about it until the driver returned later that night. He was still in our freaking neighborhood...sorry, but that's ridiculous.

loridg
AncestralPea

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Posted: 5/4/2011 11:14:46 AM

I had that happen with UPS. I found out they delivered it to my town post office. And the post office delivered it the next day.


We just had this happen with the Nook we ordered for our DD's 13th birthday. UPS delivered to the postal service, but the postal service never showed a record of it and never delivered it. It was a real pain in the neck because apparently B&N does not allow returns on Nooks and we had to have it on her birthday, so it's not like we could go buy another and return the one we ordered if it showed up. B&N somehow got it straightened out with UPS and it did arrive the morning of her birthday.



Ever had a day like this?

Advicegivingpea
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Posted: 5/4/2011 11:15:07 AM
Yep. Was working from home one day and got an email from FEDEX saying my package was delivered at 12:05pm. I went to the door and nothing. Got on the phone w/FEDEX immediately and told them I was home, nobody came to the door, no package, etc. They got in touch w/the driver ASAP. Turns out he delivered to the wrong address!! I live on Willow-Xyz street and he delivered to Willow-Abc street. I got my package a few minutes later.

KatieBPea
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Posted: 5/4/2011 11:17:47 AM
I had the same thing happen with a package from Bath & Body Works delivered via FedEx. It was in December, but during the "delivery time" DH was working on something outside so there was no way we could have missed it.

I called FedEx and they were unhelpful. I wasn't impressed at all. I believe they directed me to BB&W, who was great and mailed out a new package. The other package never turned up.



Maizie
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Posted: 5/4/2011 11:19:23 AM
Good -- hoping they find it! They have a call out to the driver.

I never have good luck with Fed Ex. But, I LOVE my UPS guy!!!

I don't know what it is with Fed Ex - I have had to pick my packages up more than once from a completely different town after they call and tell me that they cannot find my house. Which is different than this time where they say they did deliver it. Ugh!!!

We are not rural, we are in town but in a part of town that still has some 'rural' home plots like ours. We are down a long gravel drive off the main roads. You would not even know there are homes back in our area - but they should know!

Keeping my fingers crossed!



PghScrapper
Waiting for Godot

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Posted: 5/4/2011 11:21:39 AM

Turns out he delivered to the wrong address!! I live on Willow-Xyz street and he delivered to Willow-Abc street. I got my package a few minutes later.

I've had this happen several times with FedEx, both packages coming to me, and those I've sent to someone else. I won't use them anymore if I can help it. They have far too many bad route drivers

OTOH, UPS and the US Postal Service both have had good reliability records with stuff I've ordered and sent.


-----------------------------------------
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Woobster
The Banana Under the Couch Pea

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Posted: 5/4/2011 11:26:28 AM
This same thing happened to me when my wedding band was shipped to me via Fedex. I was home that day and had been watching like a hawk for it and suddenly got an e-mail notification that it had been delivered. Yet... no package.

We live at #### Mueller Ct., and the ring was delivered to #### Mueller Dr. Luckily, this isn't the first time our mail has been delivered to that address (we get theirs sometimes too) and the people who live there are really nice. We just drive to each other's house and exchange mail when we need to.

pretzels
Ancient Ancestor of Pea

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Posted: 5/4/2011 12:51:30 PM
Did you look at the end of the driveway? We've had things like that happen, and it always turns out that the delivery person put it somewhere unexpected. Usually he or she is trying to hide it from outsiders -- like behind a cooler we had on our porch temporarily.

MrsPibb
Huh?

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Posted: 5/4/2011 12:54:25 PM
That happened with UPS a couple of years ago. They traced it back to one of the shipment places and said someone (an employee) had to have stolen it from there. But the tracking showed it "delivered".



Wendy

MergeLeft
Typical Liberal

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Posted: 5/4/2011 12:58:46 PM
We've had that happen with Fedex twice - both times, the package was delivered down the street to a house number similar to ours but one number off. The first time, we had to go looking for it (ringing doorbells to see if someone had it), but the second time, the guy in that house just brought our package to us. Very frustrating.



courtney_lynne
Unwritten

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Posted: 5/4/2011 1:03:44 PM
I had that happen when they "delivered" my sons crib - we were in a apt (at the top of 3 floors) and I paid extra to have it delivered up the stairs. I saw the fedex truck arrive, saw him walk into my building (w/o a pkg) and walk out a minute later and leave - I thought must not have been for me, no biggie. Went down to the laundry room to do laundry and then check the mail, on the front of my mail box was a note - "not home, pkg delivered to office" He didn't even come up to see if I was home - he (and his partner in the truck) obviously decided they didn't want to carry it up three flights of stairs. I called fedex and they said you must not have heard in knock (whatever - I was at most ten feet from the door - standing at my sliding glass door when he walked into my building) I told them I wanted my extra $60 for upstairs delivery refunded - they pitched a fit and did, and then my DH and friend had to carry the (admittedly) rather large pkg from the office - it was big, but not that heavy. I can't stand fedex.



Maizie
* Happy Camper *

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Posted: 5/4/2011 4:10:58 PM
Still no word.

However, I contacted Amazon to let them know. They already credited my account $20 for a futures purchase and if my package does not arrive by tomorrow they will send one out then. GREAT customer service!!!



writermom1
Thrift Whisperer

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Posted: 5/4/2011 5:16:33 PM
I know this seems obvious but have you checked the entire house/yard/property? I once found a package on our never used side porch, tucked under a bench. It was out there for a few days (this was in the early 90's before online tracking was prevalent).

Also check the neighbor's homes, maybe it was left on someone else's porch?

Good luck and great CS Amazon!




Maizie
* Happy Camper *

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September 2005
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Posted: 5/4/2011 5:49:27 PM
Yes, checked out whole yard potential and the drive/mail area. Checked the neighbors and even checked with the neighbor who has the same house number behind us - we get each others mail at times.



johnmac44
Ancient Ancestor of Pea

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Posted: 5/4/2011 5:56:03 PM
Fedex has two companies now. Fedex and Fedex home. If it goes through Fedex home, you're going to have to do a lot of leg work.

They are contractors of Fedex and not actually employed by them. So they have extended hours to deliver and no way to get a hold of them.

I've had several issues with Fedex and whenever there is an option to use another company I do. Fedex home sucks.


TheOtherMeg
StuckOnPeas

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Posted: 5/4/2011 6:03:26 PM
I've had this problem with UPS. The biggest sticking point is that UPS uses a geo-tracker thing that they say "proves" the package was delivered to the right address. They scan the package and the GPS signal will show if its at the wrong address.

The problem is, there's a huge margin for error in the GPS tagging, like hundreds of feet. They have twice delivered a package to a house number that is the same as mine, but on a different street. The houses are hundreds of feet apart, yet the GPS scan "proved" that the UPS guy delivered the package to my house.

The neighbor wasn't home that day it was left on her porch or she would have called me and I would have known it was at the wrong house. When I called UPS, they said they were SURE it was delivered to MY house and that was that. They stand behind their GPS thing 100%.

They assumed the package was stolen off my porch, so then my address got tagged as "risky" and I was going to have to be home and sign for everything that's ever delivered here by UPS ever again. Major PITA!

Fortunately, my neighbor came by the next day with the package. I called UPS and told them it was confirmed that their guy delivered it to the wrong address and I wanted off the risky list. I got no apology whatsoever, but at least I'm off the "bad house" list.
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