Help from computer expers,, especially those familar with Apple products. Im so frustrated

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Posted 11/23/2012 by ketsmom in NSBR Board
 

ketsmom
PeaAddict

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November 2010
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Posted: 11/23/2012 11:52:00 PM
Im incredibly frustrated and angry with Apple right now. Last night I was trying to buy some magazines and it kept me from buying by saying something along the lines of my bank records not matching my credit card or something like that. It then said to try another card. I have banked at the same place for years and lived at the same address. I do have a fairly new debit/credit card but I had already entered that in the manage my account section awhile ago and have bought some purchases prior to this. I tried a couple of other cards and those said they were declined.
I went to the Apple support boards and apparently this is not a new or unique problem. I tried every suggestion on there and nothing worked. Alot of people said that if everything on your bank account was not exactly the same as that on your apple account that that might be the issue. For instance on my credit card my middle initial is there but when you enter an apple id there is no place for a middle initial. Also Apple automatically converts the zip code to the extended numbers and my bank just uses the 5 digit zip. Im not sure if either of these things really effect the transaction, but when i tried the fixes suggested, they didnt work. I even went to my bank today to see if there was any issue there and there wasnt.
Worst of all and I cant even believe this, for every time I went in to manage my Apple Id and there were many last night, and change my payment information, damn Apple charged me a dollar. I never saw anywhere that they warned about that and am really furious especially since I couldnt fix the problem. How can they justify that?

So does anyone have any suggestions? Can I just totally get rid of my Apple account and ID and start over? Can I do that and still use the same email address or will it end up saying that that email is already in use? Do you think if I go to the Apple store they would be any help at all?

sunny 5
PeaFixture

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Posted: 11/23/2012 11:58:27 PM
start by calling apple. if they can't help you, and you can, go to the apple store. there are ways to solve this. I would not start over with your apple account until you talk to them.

if you don't have any luck, ask again...I have some insider access.

scrappychick13
PeaFixture

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Posted: 11/24/2012 1:08:14 AM
Firstly, you should call Apple directly. Second, they probably didn't charge you a dollar. It was most likely a placeholder charge to verify the new card. It will probably disappear from your cc account in a day or two.

ChiCubsFan
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Posted: 11/24/2012 1:56:49 AM
Personally, I don't like to use my debit card online at any retailer. Typically I use a credit card online but for places like iTunes, I just buy the gift cards and apply those as needed to my account as I hate trying to track several small purchases on a CC. You can buy iTunes GCs just about anywhere.

This would be a work around for your situation. Then you wouldn't have an issue with all those small test charges and whatever discrepancies the system is perceiving. It also protects your debit card from being hacked.

lovetodigi
Ancient Ancestor of Pea

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April 2006
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Posted: 11/24/2012 7:11:25 AM
I'm sorry that you are hvaving problems. I know how frustrating that can be. Here are some numbers to call to reach iTunes.

800-676-2775 Press 0 at each prompt or say "representative" and it will lead you to a person

800-694-7466. This is the number that my DGD used last week when she had trouble purchasing on the iPad that we gave her and she couldn't remember the answers to her security questions. They were very helpful.






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