Stupid Ebay people (an ebay vent, if you couldn't tell) Update.

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Posted 1/23/2013 by SDeven in NSBR Board
 

SDeven
Love Letters Pea

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Posted: 1/23/2013 7:40:13 PM
This is an ebay vent. I know...it's ebay. There's going to be a little bit of drama just because it's ebay.

I've been selling off a ton of stamps on ebay. It's gone swimmingly until today. I enjoy selling. I don't enjoy that when it goes wrong, it goes so very horribly wrong.

I listed a set of stamps on ebay.

It's a retired set that originally had ten stamps. I had used one of the smallest stamps out of the set and wanted to keep it. The other nine stamps were unused and unmounted. The price reflected it too.

I took a picture of the index, and posted it, without the image of the stamp I was keeping, and wrote in the description:

Set of 9
Unmounted, unused, new
As shown in photo.

The photo shows 9 stamp images.

Buyer purchases it.
I ship it out.

Today she writes me a note to complain and says the stamp set is not what was discribed. She said it said "new" and there's a stamp missing.

Well, duh.

How does one purchase a photographed item that says "as shown" and gives you a very specific fact...it's a set of 9...new, unused, unmounted stamps...and still end up disappointed?

She clearly didn't pay attention or read the description of something and now I'm being accused of "hiding the missing stamp" and misleading her. Supposedly, I should refund her purchase price, her original shipping cost *and* pay for shipping and tracking so she can return it to me.

I have a 100 percent satisfied rating on ebay. She thinks (I guess) that she can hold me hostage over that. Um no.

So frustrating...







IleneTell
StuckOnPeas

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Posted: 1/23/2013 7:42:23 PM
Ugh, that sucks!



Eddie-n-Harley
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Posted: 1/23/2013 7:45:57 PM
If the set were truly new, it would be intact and contain all its pieces.

Now, seeing nine pieces when there should be ten, I would have asked the seller about it and made a decision accordingly. But I would not have advertised the set as new when I had removed one of its constituent pieces.

Sorry.

melanell
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Posted: 1/23/2013 7:48:00 PM
Has she contacted Paypal? Is that who is telling you to refund her? Or is she telling you?

If she has not formally made a complaint, I would try to beat her to the punch by contacting someone at ebay and telling them the whole situation and that the buyer is now trying to hold feedback over your head for her buyer's remorse.

Ebay frowns on feedback extortion.



melanell
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Posted: 1/23/2013 7:49:21 PM
If you said New, Unopened Stamp Set, I would expect 10 stamps.

Your wording, to me, says 9 (Nine!) stamps, all of which are new and unused.

I don't see where it was said that the set is new, just that the 9 stamps included are new.


ETA: Now, while I think that your wording is pretty clear, I will say that when I sell items I spell every last thing out in the most minute detail.

I use full sentences and paragraphs of them unless the item truly is new, unopened, and in mint packaging. I definitely over-describe.

But I would rather someone be pleasantly surprised any day over disappointed because they someone misconstrued what I said.

Of course, even I still get people who are just morons.

I sold a Lego set once. I built the freaking thing, listed every single teeny tiny piece that was missing (It was a big set, and there were about 7 pieces missing.)

I bolded the print, put stars, underlined, you name it.

Idiot writes to me complaining that there were pieces missing. when I pointed out that the listing VERY clearly said that, idiot replies: "Oh, I didn't read the description.".





CroppingKate
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Posted: 1/23/2013 7:51:13 PM
I guess it might have been better to say original set came with 10, but this new unused part only has 9 stamps.

I don't mind bidding on something if I know the whole story, so I can decide one way or the other. it sounds like a little bit was missing in your case even though you listed it as a new set of 9. maybe that little bit was very important to the buyer.



Kate
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Epeanymous
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Posted: 1/23/2013 7:52:15 PM

If the set were truly new, it would be intact and contain all its pieces.

Now, seeing nine pieces when there should be ten, I would have asked the seller about it and made a decision accordingly. But I would not have advertised the set as new when I had removed one of its constituent pieces.

Sorry.


That.

FWIW, I have purchased stamps on Ebay and other sites. The owner often decides to keep a stamp and/or has a stamp set where all of the stamps are in new, unused condition except for one, and I generally see them just state that fact ("squirrel stamp missing" in the item description.

melanell
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Posted: 1/23/2013 7:55:56 PM

I guess it might have been better to say original set came with 10, but this new unused part only has 9 stamps.


That's probably close to how I would have worded it. And I would have probably said it a few extra times, too. Basically, to sell on ebay, is to cover your butt.



compeater opeator
PeaNut

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Posted: 1/23/2013 7:57:58 PM
I get what you are saying. However I can see myself buying your set and being very bummed also.

For example if it was a Stampin' Up set, I probably would have just seen that it was the set that I was looking for. I would have been very excited by the new and unused description and might not have seen that it was only 9 stamps and not 10, or just not made the connection that one was missing. I think that it would be more honest for you to put in the description that it was 9 stamps of a 10 piece set.

But in actuality I would probably be more mad at myself and not even contact you. I do think that you should list in the description that one stamp is missing. JMO.

SDeven
Love Letters Pea

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Posted: 1/23/2013 8:05:25 PM
Hindsight, and in the future, I will gladly say *there is a stamp missing* . I thought the *photo* made it obvious. It's a big clear photo that shows nine stamps.

I'm a good mind to tell her to keep it and refund her. It's $20. I hate hassle. I've sold 30 sets recently, all without problems. Guess I should just be happy with that.

I just hate that she thinks I was intentionally misleading. I so wasn't.






jodster70
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Posted: 1/23/2013 8:05:37 PM
I buy off of Ebay constantly.

I've been burned from bidding to quickly and not thoroughly reading descriptions.

That said, I've never complained about anything I've gotten without going back to make sure that I didn't miss anything when I originally bid.

A couple of months ago I bid on a lot of clothes for my son that was very cute. 4 items included according to the pic.

Well, I didn't read the description because I got all excited about the pic, and they only were selling 2 of the items and not the ones I really wanted. Yeah, I kicked myself, but the seller still got 5 stars.


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Posted: 1/23/2013 8:08:44 PM
I think you're good even in the paypal department. She has to prove that you misled her in the listing. You did not, you said new, unused and 9 stamps.

Now that doesn't stop her from saying something is wrong with them, and still getting her money back.

Don't refund all the shipping back either, make it go through paypal and she has to pay the return shipping. BTDT dozens of times with ebay sales. (we buy lots on ebay).

MIB would be Mint In Box - which would imply everything is there.
You're right.


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spitfiregirl
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Posted: 1/23/2013 9:31:17 PM
ask her this... "if i dont refund you are you going to give me bad feedback?" and if she replies yes, than you can have any negative feedback removed.... thats feedback extortion.
Also, I have sold hundreds of things on ebay and I have learned that people dont read listings. seriously. They dont read. You can have it in bold and you can have it in red print, and they still dont see it!
good luck!


MaryAnn





SDeven
Love Letters Pea

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Posted: 1/23/2013 9:45:23 PM
Wow. Well she just sent an additional message...and has now escalated it to the Resolution Center. I was discussing it with DH and saying "I think I'm just gonna tell her to keep it and I'll refund the money. The point is to have the stuff out of my scrap space and I hate the drama..." when ding ding ding...there's an email from Ebay.

The sassy/passive aggressive part of me wants to sit on it until the last possible day to respond, which is some time next week.

But no, I won't. I'll let ebay decide the matter. I don't want it hanging over my head...

Geesh. Some people just go thru life thinking everyone is out to rip them off, and conspiring to defraud them. Over $20.

I've certainly been there. I have purchased stamp sets that weren't quite what I thought they would be...and been disappointed. It's the nature of ebay...it's the ultimate Buyer Beware situation.

((sigh))

Live and learn.







compeater opeator
PeaNut

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Posted: 1/23/2013 9:46:20 PM

Also, I have sold hundreds of things on ebay and I have learned that people dont read listings. seriously. They dont read. You can have it in bold and you can have it in red print, and they still dont see it!


This may be true. In the case of a stamp set, however, unless I was comparing it to a picture/listing of the "complete" set I may not know off the top of my head that the original set had 10 stamps and not 9. Again not necessarily the fault of the person selling it, but she did not use language that clearly stated that.

Eddie-n-Harley
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Posted: 1/23/2013 10:00:41 PM
Photos aren't all that reliable either, unfortunately. A lot of sellers use stock photos and the description is NOT for what's pictured. Or they are uploading a lot of items and just get the wrong picture with the listing.


Wow. Well she just sent an additional message...and has now escalated it to the Resolution Center


Gah. That's harsh of her-- doesn't sound like she's even given you much of a chance to address it. I'm sorry.

chocluver
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Posted: 1/23/2013 10:06:01 PM
Same thing happened to me recently on ebay. They told the buyer that they could send it back but had to pay for return shipping. In my case, that worked out well, because it cost over $60 to ship the $30 item. Buyer didn't want to pay for the return shipping so the problem was resolved. Don't forget to ban them from your buyer's list.

KittenOnTheKeys
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Posted: 1/23/2013 10:15:47 PM
Your description was perfectly clear to me - IMO the picture cemented it. You can also leave negative feedback for her as a buyer.

Reminds me of when I was selling a "Workbook only" for $x. This buyer goes all crazy that she is getting a "Complete set" for only $x. I kept saying "no, workbook only". I think I finally blocked her or something because she was just not getting the idea that it was a workbook only.



SDeven
Love Letters Pea

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Posted: 1/24/2013 7:27:56 AM
Update:

Well that's interesting. Ebay is choosing to refund her purchase price plus shipping but found me to be "not at fault". It's not counting against my rating.

I had no idea they did that.

Well ok then.






melanell
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Posted: 1/24/2013 8:51:32 AM
You absolutely CANNOT leave negative feedback for a buyer.

Even if they are a non-paying bidder and you have to get ebay to refund your fees, etc., you still cannot leave a buyer negative feedback at any time.

That change was made a few years ago.



Also, I have sold hundreds of things on ebay and I have learned that people dont read listings. seriously. They dont read. You can have it in bold and you can have it in red print, and they still dont see it!



So true!



melanell
Ancient Ancestor of Pea

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Posted: 1/24/2013 8:54:02 AM

Well that's interesting. Ebay is choosing to refund her purchase price plus shipping but found me to be "not at fault". It's not counting against my rating.

I had no idea they did that.



Awesome!


This is relatively new. I don't know the magic limitations on this outcome in terms of number of times it can be done for any individual or amount of refund, but it's a great way to deal with issues like these.

She *appears* to truly think you were out to scam her. Your auction, however, clearly shows exactly what she is getting.

For a small amount of money ebay gets to make you both happy, which means you will both likely stick around. Win, win, win.



SDeven
Love Letters Pea

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Posted: 1/24/2013 9:41:41 AM

For a small amount of money ebay gets to make you both happy, which means you will both likely stick around. Win, win, win.

Exactly.

Thanks everyone for your perspective.






Scrapn Nana
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Posted: 1/24/2013 12:13:06 PM
There are some people, hopefully relatively few, who make a stink because it's a way that they get stuff free or discounted. I do not know if your customer has to return the stamp set to you or not, but she is getting her refund. If she gets to keep the stamps, too, then she has just scored. Unfortunately there are people who do stuff like that. I hope eBay keeps track of how often this lady makes complaints.

I used to have an acquaintance who sold electronic cutters. When she sent the cutters, she had the customers sign for them, to prove they received them. One gal didn't want to sign. She wanted to get the machine and claim she hadn't received it, but the signature requirement prevented her from claiming she hadn't gotten it. So after an argument with the delivery guy, she finally signed for it and then she contacted the seller claiming it had arrived damaged. The seller said she would refund her money once the machine was returned, and it had to be insured with signature required delivery confirmation for the return. The customer didn't want to have ship first and wait for the "refund." She wanted her money refunded immediately with her "assurance" that she would send the machine back. No, the machine had to be returned first, then the refund would be issued to the credit card. The customer raised a royal stink, claiming the seller had tried to cheat her. The seller was just protecting herself because she had unfortunately had a few customers trying to get an expensive item for free.

Maybe your buyer wasn't trying to get something for nothing, but it kind of sounds like perhaps she was.

It's sad that sellers have to practically jump through hoops to try to protect themselves, but there are unfortunately a few dishonest buyers who are just trying to get stuff free at the expense of the sellers.

So now I'm curious, is the buyer returning the stamps, or is she keeping them and still getting the refund?


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Posted: 1/24/2013 12:18:47 PM
How important is a 100% rating to the average EBAY buyer?

I tend to look at the total amount of transactions, and figure everyone will run into an irrational buyer at some point.







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No1UKnow
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Posted: 1/24/2013 12:20:35 PM
What a strange resolution!



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Posted: 1/24/2013 12:26:03 PM

MIB would be Mint In Box - which would imply everything is there.
You're right.

I agree!

Hang tough!



Dog people are a special breed!

SDeven
Love Letters Pea

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Posted: 1/24/2013 4:25:08 PM

So now I'm curious, is the buyer returning the stamps, or is she keeping them and still getting the refund?

She gets to keep the stamp set.






wholarmor
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Posted: 1/24/2013 6:42:09 PM
So they are refunding her with their money, or yours?
People on Ebay can be so stupid! My husband has stories to tell!


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SDeven
Love Letters Pea

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Posted: 1/24/2013 7:28:40 PM
eBay's ruling was that I was not at fault. The description was accurate.

*eBay* is issuing her a refund out if their "pocket". They are not charging me.









mommythreee
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Posted: 1/24/2013 7:30:27 PM
That's crazy... you did nothing wrong, she simply did not read your description, and yet, you have to refund her money...that's crap. i have a love/hate relationship with ebay, and you're right, when it's good its really good, and when it's bad....it SUCKS! I once sold a pair of new jeans from macy's with tags still on. gave all the measurements on my listing..the buyer gives me feedback stating the jeans were too big on her, so she will try and relist them herself. she sold them on her account to another lady who i guess wasnt happy with them and may have tried to get the seller to take them back and she wouldnt....soooo...she traced the jeans back to me, the original seller and sent me an email through ebay asking if I WOULD BUY THEM BACK FROM HER,,,,,because they were too big for her and smelled like smoke....uh...NO! i didnt sell them to her and i dont smoke either...i told her to NEVER contact me again...ebay is full of nutbags!!!

calialli
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Posted: 1/24/2013 7:42:21 PM
I'm embarrassed to say I have done the same thing this last Halloween when buying my son a Luigi costume. I read through so many descriptions that when I made my bid for a NWT costume. When I got it it was missing the mustache. I promptly emailed the seller. They emailed that the fact it was missing was in the listing. sure enough it said the mustache was missing. I dropped it then. This crafty momma came up with another stick on mustache and trick or treating was saved!


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myboysnme
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Posted: 1/24/2013 7:49:03 PM
I buy often on ebay but sell very infrequently.

The last thing I sold I described as new in the box with missing packaging. That is because my son won it as a prize, took it out of the box when he won it and looked at it. Then he decided he didn't want it and he put it back.

In my description I said just that - my son won it, took it out of the packaging and looked at it but other than that it was new and had the original box but some of the packaging was opened.

The winning bidder asked me for $25 refund off the total purchase price of $125 saying it was not 'brand new.' I never said it was brand new in the packaging as if it came from the store. I showed photos of it exactly as it was. But I refunded the $25. He didn't leave any feedback which I was glad about.


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Posted: 1/24/2013 9:05:05 PM
I did not know ebay would resolve things in that way. Learn something new!

I have had those buyers that do not read the description and complain later. I usually have the 'missing' info right there in bold, red print! They just don't read it.

Today I received negative feedback.."Burn in Hell".
That was it.
I don't think it accurately conveys WHY they are dissatisfied with the transaction! I contacted ebay and it was revised to a very nice positive "very friendly and helpful". Strangest feedback experience yet!

Glad you problem was worked out.

Dana

writermom1
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Posted: 1/24/2013 9:10:53 PM
Reading all the ins and outs of how they "massage" feedback makes me wonder if any of it really means anything? Sounds like it's all negotiated and rigged?

OP Im sorry that happened. Terribly frustrating.



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Scrapn Nana
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Posted: 1/24/2013 10:02:02 PM
At least eBay is providing the refund, and it's not coming out of your pocket.


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