i just cannot wrap my head around the thinking here.....

Two Peas is Closing
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Posted 7/17/2013 by cindosha in NSBR Board
 

cindosha
PeaFixture

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Posted: 7/17/2013 4:25:17 PM
i purchased a 2-year subscription for better homes and gardens magazine in oct 2012. expiration date listed on my address tag states that the subscription expires in november of 2014.

today, i got an "invoice" from them for a great "deal", renew my subscription and get a "free" gift subscription for anyone i choose. but i need to act by 7/31/13. really????

my subscription expires 11/2014...16 months from now.....

of course, there is no phone # to call to crab about it....everything has to be done online. so i go online and this is what i see

My Better Homes & Gardens Account Summary

Account Number:143800xxxx
Account Status: Active Paid
Expire Issue: November 2014
Mailing Address: Cindy blah, blah

My Current Order

Current Order Date: Oct 29, 2012
Subscription Term: 24 issues
Last Payment Amount: $5.99
Start Issue: January 2013
Last Issue Mailed: August 2013

and this was also on my account page:
Better Homes & Gardens November 2014 No Payment Due

when i ordered the magazine, it was a special that offered TWO YEARS for 5.99!!!!

his totally pisses me off. and of course, no phone # for me to call.

my last subscription was for one year and after 6 months, i started getting INVOICES/BILLS every month telling me that i owed. i just ignored them and when my year was up, i never renewed. after a couple of months they started sending the 2-year great rate to renew csards. you think i would have learned.....

i really love the magazine and it is a great deal. cover price is $3.99. i'm sure that what will happen now is that they will start sending these renewal notices to me for the remainder of my subscription and if i don't pay, they will stop sending the magazine.

what is the effing deal with this???? if this is the new normal in magazine subscriptions has to be illegal.

cindy

oh, and i will be emailing my complaints to them. this has to stop!!!!


you don't take a photograph, you make it...ansel adams

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~SuburbanMom~
Wannabe FNPea!

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Posted: 7/17/2013 4:28:52 PM
I don't think they are saying it is expiring - it is just a deal if you want to extend your subscription....they aren't changing your current subscription


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Burning Feather
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Posted: 7/17/2013 4:28:55 PM
It happens ALL the time, no matter how long of a subscription you have. I had a 5 year subscription and started getting renewal notices almost immediately with threats that if I didn't lock in my rate now, it might be higher in 5 years.

I think that magazines are facing higher and higher failure rates because of online and digital versions and if they can get people locked into subscriptions, it gives them some future assurance of subscribers.


Carla




grammanisi
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Posted: 7/17/2013 4:29:04 PM
My sister got me a subscription to Birds and Bloom, for my birthday, with the second issue I got a renewal notice.


Denise
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KimberlyR
StuckOnPeas

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Posted: 7/17/2013 4:29:11 PM
I think lots of magazines do this now. I just throw the invoices away. I think they want you to "forget" that you renewed for 2 years and go ahead and renew for longer.

lucyg819
pearl-clutching nitpicker

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Posted: 7/17/2013 4:30:17 PM
I'm not sure I understand what you're complaining about. The renewal notices coming so early? Toss them out.

If you have a problem to discuss with them, there is likely a circulation phone number in the magazine itself ... check the masthead and subscription information.

If you just want to vent, ignore me.


LUCYG
northern california

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--Bertrand Russell



luckywife
StuckOnPeas

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Posted: 7/17/2013 4:30:59 PM
I'm not sure I understand your complaint.

But, I do know that magazine companies are practically giving subscriptions away. They do that because their revenue comes from ads, and ads sell based on the number of readers. If they can entice you to add more years to your subscription, you add to their numbers.


Mrs. Steven Rudy


Idahopea
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Posted: 7/17/2013 4:44:26 PM
When you do renew, be sure to watch out for automatic renewal. They are putting that on almost all of them now. You will be charged the current subscription rate at the time yours expires in order to make sure you don't miss any issues. The current rate is often way more than the going rate if you don't have a subscription. I often let mine expire and then start again with the low introductory rate which they will send to you a couple of months after you let yours expire. Whatever happened to just ordering when you want something? I hate having to notify them when I don't want to keep receiving something. I hate the constant renewal things too! It is just one more thing I have to deal with opening and recycling. It wastes trees!

Enough
StuckOnPeas

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Posted: 7/17/2013 4:44:36 PM
Did you get the Oct, Nov, Dec 2012 issues or did you get the first issue in Jan 2013?











Our lives begin to end the day we become silent about things that matter. MLK JR

Maryland
Ancient Ancestor of Pea

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Posted: 7/17/2013 4:48:29 PM
That drives me crazy too! We finally started keeping track of our subscriptions and when they run out. And yes, we refer to that list each month as they continually send renewal notices. Wouldn't they save money by not sending those letters and wait until you need to renew? I just noticed it getting ridiculous the past couple of years. And I have called the number in the magazine and complained about it.

I felt like they weren't noticing that I had renewed already, like they were ignoring my renewal. I even stopped getting a couple of magazines and just checked them out at the library instead.

peano
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Posted: 7/17/2013 4:48:46 PM
They cater to customers (doofuses) like me who renew each time they get a renewal notice. I think my BHG subscription will expire in 2085 after I'm dead.


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cindosha
PeaFixture

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Posted: 7/17/2013 4:58:33 PM
lucyg, thanks for that info. i did find a number in the magazine itself and just called. it seems that they send out these invoices every time there is a new "promotion" to every subscriber. i told her that i wanted to be removed from that list and she told me that she would and told me that i should get a notice about 3 months before my subscription runs out "so i don't miss an issue" .

but before we hung up she asked if i wanted to take advantage of a $5.00 subscription for Ladies Home Journal....

it seemed innocent enough, but i agree with peano, i think that they are also sneakily taking advantage of the "doofuses".

cindy


you don't take a photograph, you make it...ansel adams

cameras and chaos...my blog

my photography website

Gsquaredmom

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Posted: 7/17/2013 5:00:54 PM
This is common so they can increase revenue. If they get your money early, they can combine it with others and invest. Lots of mags do it.

myshelly
Ancient Ancestor of Pea

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Posted: 7/17/2013 5:00:58 PM
I'm not sure what you're complaining about.

Your sub doesn't expire til 2014, tear up the renewal notice and move on.

Do you investigate every piece of junk mail in this manner?




cindosha
PeaFixture

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Posted: 7/17/2013 5:11:34 PM

Do you investigate every piece of junk mail in this manner?


no.

only the ones that come inside the plastic wrapped magazine i get......

snarky much?


you don't take a photograph, you make it...ansel adams

cameras and chaos...my blog

my photography website

Enough
StuckOnPeas

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Posted: 7/17/2013 5:32:04 PM
So did you get your first issue in 2012 or in Jan?













Our lives begin to end the day we become silent about things that matter. MLK JR

*Delphinium Twinkle*
I'm just a pea:)

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Posted: 7/17/2013 5:42:51 PM
If you look inside the magazine you will find a phone number to call regarding subscriptions

It should be in the first 10 or do pages

I have had to call about s a subscription several times over the last 30 years and the phone number is always listed inside


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StampinChick
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Posted: 7/17/2013 5:57:43 PM
I know exactly how you feel. It drove me nuts to get renewal notices almost as soon as my subscription started. I only have one subscription - Food Network Magazine - which I had planned on letting expire. I got an email about renewing but I ignored it because I didn't want to renew. I should have read it closer. Soon after it was auto-renewed because I didn't cancel it.






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melanell
Ancient Ancestor of Pea

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Posted: 7/17/2013 6:00:44 PM
It's been years since I have had a magazine subscription, but this is how things worked with those as well.

I just kept throwing them away.



cropduster
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Posted: 7/17/2013 6:01:54 PM
Drives me nuts, too. I just throw the invoices out.


cropduster

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BergdorfBlonde
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Posted: 7/17/2013 6:09:00 PM
It works that way every time I begin a newspaper subscription again! I know how you feel. It's confusing and you wonder, "Am I due to renew already? Didn't I JUST pay that??" Keep a record. If it becomes too annoying, cancel it. That's what I did, and then they began the barrage of phone calls, begging us to come back! I loved getting the paper, but all of the reminders and then the phone calls were just too much!

I guess all magazines and newspaper companies are too scared of losing a customer when everyone reads things online these days. They should learn not to harass their clientele!









I-95
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Posted: 7/17/2013 6:20:01 PM

it seemed innocent enough, but i agree with peano, i think that they are also sneakily taking advantage of the "doofuses".


My DH would be one of those. Poor guy!

Years ago I asked for a subscription to Vanity Fair for my b'day, or Christmas. He purchased a 2 year one. Great...then half way through, in comes the first of the renewal notices...he can't remember how long the sub was for, or how close it is to expiring, so he renews....he ignores the next couple of notices, but by the 3rd one he can't remember whether he renewed or not, so he pays for it again....needless to say I have a Vanity Fair subscription that has been extended to the point my great grandchildren will be enjoying it!!!

Free~Bird
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Posted: 7/17/2013 9:49:05 PM
what ticks me off about mag subscriptions (and I'm thinking of Creating Keepsakes in particular), You'd subscribe in say, June. They would send April, May, June issues within a couple weeks of each other, effectively dumping their old back issues and I'd lose 3 months off my subscription because I'd already bought those. I finally decided to not subscribe to it anymore.

Now I get all my magazines on my kindle (except for the pro-photog mags). No clutter and I can keep them forever. Plus they bill me monthly. Probably costs more in the long run but it's easier.


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StuckOnPeas

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Posted: 7/17/2013 10:06:29 PM
I hate this about magazine subscriptions.

I do the bookkeeping for a group of elderly ladies, ages 75 - 90+. They receive several magazines. When I started doing their bookkeeping I noticed the subscriptions expired 2 and 3 years out. They want me to pay each renewal when they it comes in the mail so the subscription doesn't run out. I showed them how to find out when the magazine expires by looking at the label. I even logged onto the website (they don't have web access) and printed the account details to show them. I don't pay the renewals until six months before they expire. After three and a half years I finally have it under control. No more than two years with one being three, expiring in 2015. Well when I went on vacation for a week, the person covering for me paid the subscription notice! Ugggh, now they have one that expires in December 2017. Yes, 2017. They might not even live that long. . . .

Sorry for the rant. This is a hot topic for me.

*Charlotte*
Word Nerd

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Posted: 7/17/2013 11:12:13 PM
I used to work for the company that handled the GHK renewals/subscriptions. In fact my brother still works for this company. (the home office is in Des Moines with satellite branches all over Iowa -just in case you are curious) It is common and it will just extend your subscription.

I worked there in 2001 & I handled customers accounts who were paid up until something stupid like 2036. I kid you not. Every time they got an invoice, they sent a check.

Your mailing label has your expiration date. There is no need to send a check until that time.



ScrapsontheRocks
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Posted: 7/18/2013 5:19:46 AM
All of what has been said by the Peas above, together with a spoonful of "the left hand does not know what the right hand is doing....", a disease that infects far too many companies, even in this buyers' economy!

enjoytotheend
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Posted: 7/18/2013 5:40:37 AM
I hate that. It is particularly hard for those who are elderly and think it's a bill they have to pay.

Mallie
PeaFixture

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Posted: 7/18/2013 7:21:04 AM

what ticks me off about mag subscriptions (and I'm thinking of Creating Keepsakes in particular), You'd subscribe in say, June. They would send April, May, June issues within a couple weeks of each other, effectively dumping their old back issues and I'd lose 3 months off my subscription because I'd already bought those. I finally decided to not subscribe to it anymore.
That just happened to me with Marie Claire, House Beautiful and Veranda! Maybe they're run by the same company? I ordered new subscriptions and within three weeks got the last three issues -- which I already HAD. Total waste of money and I won't be renewing my subscriptions.

kotn
PeaAddict

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Posted: 7/18/2013 7:27:40 AM

what ticks me off about mag subscriptions (and I'm thinking of Creating Keepsakes in particular), You'd subscribe in say, June. They would send April, May, June issues within a couple weeks of each other, effectively dumping their old back issues and I'd lose 3 months off my subscription because I'd already bought those. I finally decided to not subscribe to it anymore.


If you call the magazine and tell them you already have the previous issues they will extend your subscription by that many issues. But I do agree that it is irritating.

PeaCeaRyder
BucketHead

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Posted: 7/18/2013 7:27:48 AM
This has been going on for some time now. I remember one Pea saying that her subscription to one of her scrapping magazines was 8 years long!

But, I do know that magazine companies are practically giving subscriptions away. They do that because their revenue comes from ads, and ads sell based on the number of readers. If they can entice you to add more years to your subscription, you add to their numbers.
That makes sense. But those monthly notices are a pain. I just pitch them.



"It is the duty of nations as well as of men to own their dependence upon the overruling power of God...and to recognize the sublime truth, announced in the Holy Scriptures and proven by all history, that those nations only are blessed whose God is the Lord." - Abraham Lincoln

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Quoted in Marion Mills Miller, ed., Life and Works of Abraham Lincoln, Centenary Edition, In Nine Volumes: Volume VI (New York: The Current Literature Publishing Co., 1907), p. 156.

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yellow5
BucketHead

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Posted: 7/18/2013 7:48:05 AM
It's 2013. Why are you subscribing to a magazine?

In all honesty though, you can get all that stuff online, for free, without worry about renewal notices. Those magazines just rehash stuff over and over and over. Heck, I figured this out when I was a teenager in the '90s, subscribing to 'Teen and Sassy.
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