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JasmineStar
PeaWee
PeaNut 471,772
June 2010
Posts: 3
Layouts: 0
 |  Posted: 6/15/2010 10:23:46 AM
Firstly, I'm SO happy and thrilled to be here at Two Peas! It's an honor to chat with you today and I hope we have a good time learning from each other and being fabulous! 
Today I'll be discussing Client Interaction. Now, before you turn off and think THIS GIRL IS AS FUN AS DRIFTWOOD, I want to explain it in a way that you can hopefully apply to aspect of your life and or/business. Specifically, I'll be talking about Client Interaction in three phases, much like the way I eat my dessert. Beginning Middle, End. Duh. So much of my brand revolves around my clients, so ensuring I have a way to mold that is tantamount to my success.
BEGINNING:
Before a client even reaches out to contact me, she's most likely done her research. And in today's age, that research exists on the web. So she'll likely view my blog and website. Now, for those of you haven't seen my sites, allow me to explain something: Both sites literally ooze of me. My thumbprint is on every page. My words in every possible place. Heck, my bio section on my website is broken in to SIX sections! Yes, it's about what I do (photography), but it's more about who I am (Jasmine Star). That's key.
I want to give every reason for a prospective client to walk away. To not call me. Yes, this sounds crazy, but it's true. I don't want a client who wants a photographer, I want a client who wants me as her photographer. That's a big difference. When viewing my online presence, I run the risk of her not liking me (I'm obsessed with canned tomato sauce and I dress my dog in clothes...I get it), but that's just what I want. I want a distinct feeling about my work and who I am even before she emails or calls me...because by the time she is ready to book, she's quite certain of her decision.
MIDDLE:
By the time the client is ready to pick up the phone or book a meeting, she is informed of who I am. She's educated. Why? Because I put it all out on the web for her. She knows I love my dog, Polo...she knows I have an amazing husband...she knows I like watching Real Housewives of New York City...she knows I never say no to chocolate...she knows where I recently went on vacation. Yes, she knows all of that and more. Because the more she knows, the less I feel like a business, and more like a person.
When we finally do meet, she's asking about Polo and JD and will most likely chat about Real Housewives too. Because I've given her more reasons to find a common ground with me. Essentially, she trusts me. And this is powerful. Our consultation is filled with laughter and is chalk full of details about her upcoming shoot...and, yes, she does most the talking. Which is what I want a consultation to be; a time when a girl walks in and lets me know she's ready to invest in feeling fabulous.
END:
By the time the shoot rolls around, my clients are always ready. Why? Because I've tried my best to prepare them. On the web. I am constantly posting new shoots on my blog, writing new articles to help clients, and posting personal stories as a way to connect us. One of the hardest things for photographers is to have clients loosen up in front of the camera, right? Well, can you think about anything you've done leading up to that point to avoid that feeling?
When I'm shooting my clients, we often chat about commonalities and recent experiences...this helps when it comes time to pose my clients. If they're telling a funny story, they feel comfortable doing so because we've established that relationship...and then all I have to do is photograph their laughter. Woohoo! Trust is a powerful component to what I do as a photographer. To what WE do as PHOTOGRAPHERS. But how often do we shy away from allowing people to connect with us for fear of the unknown? Why do we stop ourselves from giving clients every reason to want to link into who we are as people, not merely business owners?
If you're feeling like you're not getting enough from your clients on a shoot, perhaps you should think of ways to prepare them leading up to it. Think of yourself as a photo coach of sorts. You want your clients to perform well, so make sure they're seeing new work on your blog, they know a lot about you from your bio section on your website, and you're sharing more about who you are a person on the web. This will change the experience and you'll soon discover client interaction is much more rewarding this way.
Stay Fabulous,
j* | |
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jessica_88
PeaAddict
PeaNut 169,151
September 2004
Posts: 1,871
Layouts: 58
Loc: Southern Louisiana
 | Posted: 6/15/2010 10:34:27 AM
you had me at Real Housewives of New York... 
Great stuff!!! Thanks so much for sharing!!! |
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bendedroad
Nicki
PeaNut 405,632
January 2009
Posts: 6,718
Layouts: 111
Loc: West Virginia
 | Posted: 6/15/2010 10:41:36 AM
I'm not in business - but...
you had me at Real Housewives of New York...
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Nicki
Nikon stuff!
The more I know, the more I realize how much I don't know!
Blogging at ---> bended road photos
    
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UtahMomX4
AncestralPea
PeaNut 39,805
June 2002
Posts: 4,325
Layouts: 37
Loc: Roy, Utah
 | Posted: 6/15/2010 10:42:06 AM
Thank you, thank you, thank you!!! You have such a great way about you that just oozes personality. I love how it comes out in your writing, and you can tell from your images that your clients are so comfortable with you. Thanks again for such great advice. |
~Jami
Life in Moments Photography Blog
Canon 40D!!!!!, Canon XT, Canon 18-55mm, Canon 50mm 1.8
For beautiful eyes, look for the good in others; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone. - Audrey Hepburn | |
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myliesmom
PeaFixture
PeaNut 246,670
February 2006
Posts: 3,928
Layouts: 19
Loc: Idaho
 | Posted: 6/15/2010 10:46:52 AM
Fabulous! I *may* be a major blog stalker of yours.  This advice makes total sense though. It is great to "see" you here on 2peas! Thanks!! |
~Steph~
Nikon D90 | Nikon 85 mm f/1.8 | Nikon 50 mm f/1.8 | Nikon 35 mm f/1.8 | Tokina 12-24mm f/4 | Tamron 90 mm f/2.8 macro | SB-600 | PSE7 | JoTote!
Steph, the midnight crafter | |
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ElizabethKristin
PeaNut
PeaNut 471,034
June 2010
Posts: 21
Layouts: 0
Loc: Long Island, NY
| Posted: 6/15/2010 11:09:28 AM
Great stuff! Thanks so much for sharing! |
| My blog: http://elizabethkristinphotography.blogspot.com | |
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MomTo3DMD
PeaAddict
PeaNut 395,876
October 2008
Posts: 1,703
Layouts: 3
Loc: pacific northwest
| Posted: 6/15/2010 11:46:02 AM
Thanks for putting that all together. I mostly only shoot people I already know so far, but I can see this would help a ton if you didn't already know them! Thanks
Mari |
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caropea
PeaNut
PeaNut 180,301
December 2004
Posts: 395
Layouts: 1
Loc: Montreal, QC
| Posted: 6/15/2010 11:52:13 AM
Wonderful advice! Thank you! |
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rachelrenee1
PeaAddict
PeaNut 420,439
April 2009
Posts: 1,289
Layouts: 0
Loc: Lehi, Utah
| Posted: 6/15/2010 11:58:35 AM
Excellent advice.
I've had the chance to see you speak in person and I am amazed how just how much charisma can be in one little person.
You amaze me. |
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craftyluv
Prayers: You need 'em? I've got 'em <3
PeaNut 365,669
March 2008
Posts: 12,737
Layouts: 81
Loc: St. Louis, MO
 | Posted: 6/15/2010 12:13:58 PM
Great advice! And something I can easily implement. (says she who has to reign in the impulse to share every random thought on Facebook.  )
Thanks for coming to hang out with us photo peas! |
Blessings, Rebecca
My gear:
Nikon D700-a dream come true
50mm 1.8
70-200mm (old AF film lens)
Nikon D40-
18-55mm
55-200mm VR
Promaster 7400EDF flash
Close up macro filter set
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SezzySue
1 Pea, 2 Pea, Red Pea, Blue Pea
PeaNut 289,275
December 2006
Posts: 757
Layouts: 67
Loc: Victorville, CA
 | Posted: 6/15/2010 12:22:48 PM
Thank you, thank you, thank you. My biggest drawback is I am shy, so this helps a lot. Thanks |
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thevalerie
picture perfect
PeaNut 42,646
July 2002
Posts: 19,363
Layouts: 491
Loc: Upstate NY
| Posted: 6/15/2010 12:47:17 PM
Thanks for the tips! |
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thistlecreek
PeaFixture
PeaNut 77,826
March 2003
Posts: 3,945
Layouts: 77
Loc: central IL
| Posted: 6/15/2010 12:54:06 PM
Thank you for sharing yourself with us! Great stuff! |
~Michelle~
*When insPEAration calls you .. Answer it!*
~they make the weather and then they stand in the rain and say "Shit, it's raining!" ~
~Live simply. Love generously. Care deeply, Speak kindly. Leave the rest to God.~
http://thistlecreekphotography.blogspot.com/
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WVButterfly
Ok, I have 5000 posts...now what?
PeaNut 230,463
November 2005
Posts: 10,109
Layouts: 1
Loc: West Virginia Mountains
| Posted: 6/15/2010 1:02:46 PM
Thank you so much for coming by and sharing all of that info with us! You should stick around and play with us |
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Carla
Sony A200 DSLR
Sigma 105mm f/2.8 EX DG Macro
Sony 18-70mm f/3.5-5.6 (kit lens)
Sony 50mm f/1.4
Sigma 70-300mm f/4-5.6 Telephoto/Macro
Sony 75-300 f/4.5-5.6 Telephoto (it was on sale for $69.00...I couldn't resist!)
Sony HVL-F20AM flash
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sssalad
BucketHead
PeaNut 284,112
November 2006
Posts: 974
Layouts: 1
Loc: Illinois
| Posted: 6/15/2010 1:10:47 PM
 So happy to see you sharing tips with us! I am going to print out this post and save for later use - I know it will come in handy! Thanks so much for being a part of our photography learning experience - I love your work! |
Steph
My equipment:
Nikon D90, Nikon 35 1.8, Nikon 55-200, Nikon 18-55, Tamron 18-200, Nikon 85 1.8, Nikon 50 1.4, Tamron 28-75, SB600 (though I have no clue how to use it yet!), 5 in 1 reflector and a few other misc. photography gadgets! Plus theres plenty on my wish list!!! | |
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darnold46
PeaNut
PeaNut 381,327
June 2008
Posts: 486
Layouts: 44
Loc: Spring, TX
| Posted: 6/15/2010 1:10:58 PM
you and your work! I stalk your blog and I love seeing your beautiful work as well as hear about your dog, Polo!
Thank you for taking the time to share your insights. We all know you are very busy and to take the time out for the "peas" is just another expression of who you are...keep being you! |
~Denise~
Confirmed lurker...
Canon 5D, Canon Rebel XT
100 mm 2.8 macro
85 mm 1.8
18-55 mm
75-300 mm
50 mm 1.8
28-135 mm
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Smile_please
StuckOnPeas
PeaNut 64,807
January 2003
Posts: 2,785
Layouts: 106
Loc: Oh Canada
| Posted: 6/15/2010 1:23:11 PM
Thanks for sharing and it makes perfect sense. |
Yvette
Smile_Please POTD Blog
Canon 50D/XTi
Canon EF 50mm f/1.8, Sigma EX 10-20mm, 18-50mm, 18-200mm DC OS, Tamron 28-75 f/2.8, 430ex, Kenko Tubes, CS3 & LR
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farrahc
I PEA in my big girl panties! =p
PeaNut 32,394
March 2002
Posts: 7,390
Layouts: 40
Loc: Denver, CO
 | Posted: 6/15/2010 1:57:54 PM
AWESOME! your work! =) Thanks so much for sharing with us. |
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paintedmoon
Ancient Ancestor of Pea
PeaNut 150,843
June 2004
Posts: 7,808
Layouts: 213
Loc: Texas
| Posted: 6/15/2010 2:13:32 PM
Thank you sooo much for stopping by here at 2P's to lend us your amazing advice!
What you wrote makes so much sense - I love it! Thank you again for sharing your expertise with us!
Anne | |
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abelcrew
PeaNut
PeaNut 108,170
September 2003
Posts: 133
Layouts: 0
Loc: New Zealand
 | Posted: 6/15/2010 2:23:14 PM
Thank you so much for taking the time to share this with us. |
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BuckeyeMama
PeaNut
PeaNut 351,345
December 2007
Posts: 330
Layouts: 9
Loc: Ohio
| Posted: 6/15/2010 2:37:38 PM
Great advice!!! Thanks for stopping in to offer your tips and tricks! | |
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scrapdog
PeaAddict
PeaNut 28,954
February 2002
Posts: 1,144
Layouts: 3
Loc: hanging with a Border Collie
| Posted: 6/15/2010 3:05:30 PM
Thanks Jasmine, you rock. And btw... I am hooked on your expression...ghetto fabulous from a presentation you did.
You are like everyones BFF to your clients! | |
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jodar
mama to 3 now!
PeaNut 305,846
March 2007
Posts: 8,539
Layouts: 41
Loc: Australia
| Posted: 6/15/2010 3:27:45 PM
thanks for sharing with us! |
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momto3ds
BucketHead
PeaNut 281,003
October 2006
Posts: 627
Layouts: 91
Loc: Utah
| Posted: 6/15/2010 5:06:21 PM
Thank you Jasmine!! I am a fellow blog stalker of yours and it is so good to see you here! Thanks for the amazing advice!
Whitney |
"When ye are in the service of your fellow beings, ye are only in the service of your God." Mosiah 2:17
My camera stuff:
Canon 7d
17-55 2.8 IS
50 1.4
(Hopefully the list will get longer soon) | |
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JasmineStar
PeaWee
PeaNut 471,772
June 2010
Posts: 3
Layouts: 0
| Posted: 6/15/2010 5:38:51 PM
Thanks SO much, Peas!!! Y'all know how to make a girl feel welcomed! | |
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karene
Ancient Ancestor of Pea
PeaNut 100,139
August 2003
Posts: 5,201
Layouts: 0
Loc: Boston, MA
| Posted: 6/15/2010 7:04:08 PM
Thanks so much for sharing your tips with us. Love your work, and appreciate your coming here to share a bit of you with us!! Thank you!!! |
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alison39
PeaNut
PeaNut 292,018
January 2007
Posts: 293
Layouts: 6
Loc: montana
| Posted: 6/15/2010 7:08:46 PM
total jasmine star fan here... i about sprayed my water all over when i saw your posting here!! 
thanks for the grand advice as always
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Canon xsi
28-135is lens
550 flash | |
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Stacey Anna
StuckOnPeas
PeaNut 90,606
June 2003
Posts: 2,506
Layouts: 115
| Posted: 6/15/2010 7:15:42 PM
Thank you SO much!! Great advice!
Stacey |
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mmlowe
BucketHead
PeaNut 143,976
April 2004
Posts: 836
Layouts: 19
Loc: Texas
| Posted: 6/15/2010 7:48:07 PM
Awesome!! Thank you so much! Now, to get up the courage to put myself out there |
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-Victoria-
AncestralPea
PeaNut 168,206
September 2004
Posts: 4,848
Layouts: 203
Loc: E. Washington
| Posted: 6/15/2010 9:15:55 PM
Thank you so much for sharing your knowledge! |
~Victoria~
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
-Thomas Edison | |
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beccaburke
PeaAddict
PeaNut 252,676
March 2006
Posts: 1,152
Layouts: 4
Loc: Southern Ohio
| Posted: 6/15/2010 10:44:54 PM
Thank you for sharing with us! Great advice!
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Becca
What's in my JoTote:
Sony Alpha 350
Sony VG B30AM Grip
Sony 85 f/1.4
Sony 50 f/1.8
Sony 55-200 f/4
Sony 18-70 f/3.5
Minolta 50 f/1.7
Minolta 70-210 f/4.5
Minolta 35-70 f/3.5
Minolta 2000xi Flash and Minolta 2800af Flash
What's on my computer:
Photoshop CS4
Lightroom 2.6 | |
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bcgal00
PeaFixture
PeaNut 139,932
April 2004
Posts: 3,934
Layouts: 140
Loc: Port Coquitlam, BC Canada
| Posted: 6/15/2010 11:15:17 PM
Thx for sharing with us. The absolutely makes sense! |
Rae
Rae Clevett Photography
scrapdribbles
MY GEAR: Canon 5DMKII, Canon 7D, Canon G12, Speedlite 430EX, 580EX & 270
LENSES: 28,50,85,100 macro,15 mm fisheye,17-40,24-70,24-105,70-200 F/4 & F/2.8, Sigma 150-500
EDITING: Photoshop CS5 & LR3, CALIBRATED WITH SPYDER 3 Elite
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momaziggy
AncestralPea
PeaNut 366,039
March 2008
Posts: 4,324
Layouts: 1
Loc: So Cal
| Posted: 6/15/2010 11:30:01 PM
You ROCK! Everything about you ROCKS! I've followed your blog for some time now and I LOVE the new layout! One of the many things, but one of the first things I liked about you SO VERY MUCH was how HUMAN and open, candid and REAL you are. I don't know you, but feel like I do. So I can only imagine how your clients feel. You've done everything you set out to do by making yourself avaiable, real and personable! Thank you so much for taking the time to stop by our little board and share your wisdom! |
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Wolfsong
StuckOnPeas
PeaNut 275,639
September 2006
Posts: 2,959
Layouts: 136
Loc: Layton, UT
| Posted: 6/15/2010 11:34:24 PM
After what you said, I am feeling REALLY good about myself right now. Well, I feel pretty good about myself most days, but that is beside the point here
I had a client call today, and it would have been a very big session (for me, anyway). But when talking to the client, I could tell they were not fully satisfied with my prices. They loved my work, and what I offered, and all my experience. They just didn't want to pay for it. I actually had a thought that I should throw in some kind of random discount, just so they would book with me.
But then I thought, "Why?" Why should I lower my standards? Why shouldn't they raise theirs? I decided to stay true to myself, and stick to my guns. I haven't heard back from them, but I am not going to cry over it. This is who I am, and what I can offer. And no, I am not going to sell myself short for you. Unless you are family. And even then it is if-y. |
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shantel7
To pea or not to pea that is the question.
PeaNut 355,331
January 2008
Posts: 11,547
Layouts: 89
Loc: utah
| Posted: 6/15/2010 11:52:11 PM
Thank you for sharing with us, you are amazing! |
Shantel
Nikon D90
Nikon D50
50 mm 1.8
Nikon fisheye 10.5
Nikon 85 mm/1.8
Tamron 17-50 mm/2.8
18-55 mm
70-300 mm
SB800
My blog: Whatever
My Etsy: My Etsy | |
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_Shanna_
I pea a lot...
PeaNut 345,407
October 2007
Posts: 9,468
Layouts: 47
Loc: Australia
| Posted: 6/16/2010 12:22:33 AM
TFS! I totally agree. I try to put my own spin on what I say on my blog too.
Oh, and I tried to friend you on facebook and it told me, "sorry, this user already has too many friends"...LOL!
Looks like your theory works a treat! Everybody loves you and wants to be your friend! |
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Molly C
PhotograPea Enabler
PeaNut 49,752
September 2002
Posts: 15,942
Layouts: 85
Loc: Virginia, where my heart has always been
| Posted: 6/16/2010 6:33:11 AM
Did not have a chance yesterday to say thanks, so Thanks!!!! Great info here, lots to consider if/when I start my own website. |
Molly
Nikon D700
Nikon lenses & flash, AB400 and softbox | |
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Susanstwins
PeaAddict
PeaNut 207,672
May 2005
Posts: 1,911
Layouts: 38
Loc: Madison, WI
| Posted: 6/16/2010 7:36:04 AM
To quote Wayne and Garth, "I'm not worth, I'm not worthy!" (Sorry about the Wayne's World reference, it's still my favorite movie. Hmmm maybe I should put that on my blog? )
I spent one night (or two) going back to the beginning of your blog and reading every post. I laughed out loud when I read something that said, "JD said I should think about getting some business cards." It's very inspirational to see that you were once like us, at the beginning.
Thank you for all you do and all you give back,
Susan |
Susan
owner/photographer
Serendipity Photo Studio,L.L.C Madison, WI
www.serendipityphotostudio.com
Newborn photographer for the largest delivery hospital in the state of Wisconsin!!
How did I get this gig...timing and tenacity!
Canon 5D Mark III, 5D Mark II, 50D, 24-70L ,135L, 50 1.4, CS5 and LR 3 | |
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In Focus
Wishing I was in Ireland
PeaNut 227,405
October 2005
Posts: 9,556
Layouts: 74
Loc: Minneapolis, MN
| Posted: 6/16/2010 9:51:17 AM
Thank you so much for taking the time to come here and share such great advice with us. |
Barbie
"All that is necessary for evil to prevail is for good men to do nothing." Edmund Burke
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ownedby2pugs
50 Peas in a pod.
PeaNut 444,021
November 2009
Posts: 50
Layouts: 0
Loc: Florida
 | Posted: 6/16/2010 11:39:33 AM
First off, I'm a total blog stalker of yours as well. I'm new to DSLR and your blog is by far in the top 3 of my favorites. I read it every.single.day! Second, when it comes to your dog Polo, I DO get it!! See my user name????...yeah!
Thank you so much for sharing this. It's very helpful and I always learn so much from you. Watched you online at the Escalate Live and it was wonderful. Hope you'll stick around and thanks again for sharing your knowledge with us. |
* * * * * * * * * * * *
Darci, my wonderful hubby and my two spoiled pugs, Gracie & Emma.
In my Snugglens bag:
Nikon D90
18-105mm kit lens
70-300mm f/4.5
SB-400
SB-900
Wish list:
14-24mm f/2.8
24-70mm f/2.8
50mm 1.4
70-200mm f/2.8 | |
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debbib
PeaNut
PeaNut 330,596
August 2007
Posts: 203
Layouts: 0
Loc: utah
| Posted: 6/16/2010 2:15:21 PM
I am a huge fan of your work! Thanks so much for sharing with us. |
Debbi
Canon 5d Markii
85 1.2L
50 1.2L
135 2.0L
70-200 2.8L | |
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lstine
StuckOnPeas
PeaNut 343,181
October 2007
Posts: 2,140
Layouts: 69
Loc: Southeast Kansas
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lindy_faye
PeaNut
PeaNut 311,085
April 2007
Posts: 470
Layouts: 93
Loc: florida
| Posted: 6/16/2010 3:37:53 PM
holy cow! i love this and you and your work...just found you recently but you are so awesome, and i am totally glad i did...and now you are here at 2peas even more fab! |
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crazyrn
PeaNut
PeaNut 51,453
October 2002
Posts: 270
Layouts: 0
| Posted: 6/16/2010 4:16:44 PM
Thank you so much! Great info here!
Michelle | |
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pattyl
BucketHead
PeaNut 191,842
February 2005
Posts: 537
Layouts: 0
Loc: Jersey Shore
| Posted: 6/16/2010 4:38:44 PM
I've done the same as some others above- the first time I saw your blog, I had to take several nights and go back and read from the beginning. I love your photos and your willingness to share your story and your advice on your blog. Your posting here was so great, too! Thanks! | |
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rachag03
WHOOPea!!!
PeaNut 254,107
March 2006
Posts: 29,049
Layouts: 29
Loc: Texas
| Posted: 6/16/2010 4:46:13 PM
Jasmine, thanks so much for taking the time to share this with us. This is very helpful to me since I'm kind of in the beginning stages of trying to get a business going. I really appreciate you coming here to share! |
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JasmineStar
PeaWee
PeaNut 471,772
June 2010
Posts: 3
Layouts: 0
| Posted: 6/16/2010 8:10:51 PM
Hi Peas!
You have NO idea how wonderful it is to hear some of you have read my journey from the start...I definitely want people to know I started with nothing...had verrrry little money...didn't know anything about digital photography...but somehow found a way to follow my passion. I have no doubt you will do the same!
j* | |
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beckie_weckie
PeaNut
PeaNut 130,031
February 2004
Posts: 186
Layouts: 51
Loc: San Ramon, CA
| Posted: 6/26/2010 1:42:56 AM
THanks JAsmine... you said it right... when someone is calling to have "You" to photograph them.. you must be doing something right. |
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tifftiff2
StuckOnPeas
PeaNut 283,357
November 2006
Posts: 2,293
Layouts: 6
Loc: Idaho, USA
| Posted: 6/26/2010 1:51:26 AM
Jasmine thank you so much for sharing this with us! I just learned so many things! Thank you again! I am going to implement some stuff on my blog right now! And yeah, I may be one of your blog stalkers as well. Love your work! |
~Tiffany
5D Mark II
50mm 1.2L | 100mm 2.8 | 135mm 2.0L
AB800 | Pocketwizard Plus | LumoPro LP160 | iMac | CS5 | |
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danaf617
BucketHead
PeaNut 364,909
February 2008
Posts: 602
Layouts: 4
Loc: East Coast
| Posted: 6/26/2010 7:52:55 AM
No way! J. Star right here on 2peas!?!?! I'm too star-struck to speak!
Thank you so much for sharing, Jasmine! I am a HUGE fan of you, firstly and your work, secondly. |
Canon 40D | 50 1.4 | 100 2.8 | kit lenses | CS4
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