It's a RANT- The whole experience was just sooo frustrating.

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Posted 3/1/2013 by eagertoretire in General Stamping
 

eagertoretire
StuckOnPeas

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Posted: 3/1/2013 7:52:28 AM
On February 24th, I put a 5X7 manilla envelope in the mail to Orem,Utah.
And to get that done, I went into my local PO, weighed the envelope, printed the postage, applied it to the envelope and dropped it into the out of town slot.
Yesterday that envelope showed up in MY mailbox! Postage due, are you kidding me? There was no amount due on the envelope (huh?) so I had no choice but to drive to town and go back to the PO.

When I finally arrived at the front of the line, the one person working the counter disappeared into the back of the building without a word, leaving me to wait another 4 or 5 minutes. Still I'm only slightly 'peeved' at this point.

Then at the window I explained that I'd weighed the envelope and their scale said I needed $.66 postage. Only now, I've been told there is postage due! Not how much postage is due, only that there is postage due. The clerk gives me this "so what" stare and asked did I want her to tell me how much more postage was due. Well, yes, duh!

I explained the frustration of having to return to the PO (30 minutes) from my home to buy additional postage because the person stamping it had failed to put the amount due on the envelope. I may have been able to add stamps enough to get it on it's way IF only I'd been told the amt. due.

When she finally looked up she began to chastise me for not using the postal scale correctly and to tell me if I didn't know how to use it I should have waited in que to purchase the postage. She went on to say that my 5X7 envelope was neither a letter nor an envelope but rather a package. A PACKAGE! Of course it is... Why, because it's not bendable. There wasn't the slightest bit of empathy or acknowledgement that this was a huge inconvenience, just "$1.41 additional postage."

Some how I've managed to live all these many years without ever being so totally frustrated! I walked out of the post office angry! I realized later that all I needed to hear was that she understood and was sorry that 'someone' didn't put the amount of the postage due on the envelope. The USPS apparently doesn't train their personnel to appropriately handle a complaintant.

OK, I know in the scheme of life this is NOTHING and I'm almost over it. LOL Thanks for listening.

yellowcherrios
StuckOnPeas

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Posted: 3/1/2013 8:20:18 AM
WOW! I'm sorry you had to go through all that----not that my sorry probably helps since I am not USPS.... But I know what you mean---some USPS workers are so very helpful and some are totally NOT!

It is interesting how some workers "interpret" mail to be sent. I have had to add $0.60 -1.00 postage for mailing a SD card in an envelope (bc that worker told me so) whereas a friend sent the SAME SD card and only had the $0.20 surcharge to her envelope (and she talked to a worker also)! Inconsistent---annoys me!

Now I am one to always write letters to companies---I think companies need to know how their brand/company is being portrayed so I'll let them know --- I have written a letter/note to USPS before (for delivering during a hold time) and I really would email a note of your frustrations.

Well it can only get better from here today! (right?)


Melissa

howdyheidi
Oh For Peas Sake

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Posted: 3/1/2013 9:02:13 AM
I'm so sorry. The drive alone would have killed me. I have heard a lot of stories about people being charged different amounts at different post offices too!


~~Heidi~~

SWLady
BucketHead

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Posted: 3/1/2013 9:11:47 AM
Wow, this is so unacceptable! I think we are fortunate in that we have decent workers at our post office. But they make it so hard to figure out the postage for ourselves!



Kathy in WI


Imagination is more important than knowledge. Albert Einstein

Anna-Karin
Peas is the way

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Posted: 3/1/2013 9:20:17 AM
Sorry, that is very frustrating!! I think post offices all over the world seem to have similar problems. I got an RAK from Jan yesterday that we were sure must have gone missing. It had been at the post office from the beginning of November last year, but no one had placed it in my post box, which is right there at the very same post office. I was very surprised to find it in my post box.


Anna-Karin

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gardencat
Jeepers PEApers

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Posted: 3/1/2013 10:27:32 AM
What a crumby start to the day and, you know, you are right that just an acknowledgement of the inconvenience and a little sympathy could have done a lot to defuse the situation. And it wouldn't have cost her a thing.

I've had times when a customer service person put me in a foul mood and impacted the rest of my day badly, because of their attitude, and other times when just a little polite sympathy and understanding made a big inconvenience a whole lot easier to put up with, and had me leaving with a smile.


RubyRubbler
PeaNut

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Posted: 3/1/2013 10:59:52 AM
And they wonder why they're broke and no one uses the mail anymore!

You poor thing. What a terrible experience.

Maybe you should send a letter to the Postmaster. There is never an excuse for poor manners. That worker should be reprimanded.




Be sure to check out my blog at http://michellezerull.blogspot.com/
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lickeyan
PeaFixture

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Posted: 3/1/2013 11:04:29 AM
Oh I am so sorry for your troubles. Life just hands out this kind of frustrations a little too often. I will doubly love the RAK when it gets here, why didn't it come to me and I would have happily paid the postage. I use a postal shop, rather than post office, for all of my mailings. They are so great and they all know me by name.

Have the greatest day today and exhale.

Ann



eagertoretire
StuckOnPeas

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Posted: 3/1/2013 11:28:04 AM
Thanks everyone, I am feeling better now. As you can probably tell from my LONG rant I was seriously aggitated! It surpises me just how much that kind of negative energy impacted me.

I did considered mailing the Postmaster but decided not to spend any more time or aggravation on it. I just plan to use UPS going forward.
Thanks again.

~Marshia


eagertoretire
StuckOnPeas

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Posted: 3/1/2013 11:35:55 AM
Ann, I would not have wanted you to have to pay postage.

I did learn from my mail carrier that whether or not an item is returned is an arbitrary decision by the person handling it in the PO. Another, they do what they want circumstance, how handy is that (for them!)


The Artist is nothing without the gift, but the gift is nothing without the work.

looser
The Craft Curmudgeon

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Posted: 3/1/2013 1:09:01 PM
Any wonder the phrase 'going postal' became part of our vocabulary a few decades ago?



Daniel R. Boone

MetalDancer
StuckOnPeas

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Posted: 3/1/2013 7:44:23 PM
Whether or not you "failed to use the postal scale" correctly is immaterial. That did NOT give her the right to be so rude and snotty to you. I'm sorry you had such a frustrating experience. If I would have treated a client like that at my counter, I'd have been in the bosses office being written up. I'd drop a little note to the postmaster at that office and for Pete's sake USE CORRECT POSTAGE!! LOL


Lisa =^..^=

"What fresh hell is this?" Sheldon Cooper
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Christinmay
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Posted: 3/2/2013 4:37:02 AM
Oh, what an awful experience. I hate it when "customer service" people make me feel stupid. And to get that treatment after all that the postal service had already put you through! Not right!


Christin
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eagertoretire
StuckOnPeas

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Posted: 3/2/2013 6:45:08 AM
Very funny MetalDancer! I never noticed before there's no shaking fist emoticon! LOL


The Artist is nothing without the gift, but the gift is nothing without the work.

lovepug2
EncycloPEAdia

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Posted: 3/2/2013 9:17:58 AM
How frustrating! I had a similar situation last year with a birthday card that was sent to me. It was a square card that the sender had included the extra postage on. It sat in the post office for 2 months before I got a notification that I had a letter that needed additional money. So I went to the post office, the requested additional money was 3 cents!!!!

I do the same as LickeyAn, there's a nice postal shop that I go to. It's never crowded and the workers there are so friendly and helpful.

Sorry you had such a frustrating experience.


LeighAnn

yellowcherrios
StuckOnPeas

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Posted: 3/2/2013 2:40:47 PM
This may sound silly, but is a "postal shop" UPS?


Melissa

lickeyan
PeaFixture

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Posted: 3/2/2013 7:06:47 PM
Mine weighs my package and gives me the best price bases on UP Postal, UPS or may suggest that I use the Priority envelope. They always make sure I know all of the rates for each package.

I love them.

Also - the package arrived today and I love everything in it. My very favorite was the were the two card with the Caring, Friends and Truly with definitions in the background. I had just seen a card on Pinterest that I loved and there were two of the backgrounds in my package. Are they stamps or item to purchase.



Scrappin Bunny
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Posted: 3/3/2013 9:31:36 AM
I addressed a birthday card to a friend in CA and first it came back no such address-uh, yes there is, I double checked and it's listed on the USPS website if you check the zip code. So, off it goes a second time, yes with new postage, and this time they deliver it back to me like I was the intended recipient! At that point I gave up. It was so far past my friend's birthday anyway.

eagertoretire
StuckOnPeas

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Posted: 3/3/2013 1:07:15 PM
Omg Scrappin Bunny! That would really fire me off! I hope your friend was understanding.

Ann the friends/caring background you asked about is a HA digital stamp. It was a freebie, I think a couple of years ago? When I first got it I printed a bunch off. I'll look to see if I still have the file.

I'm honestly surprised to hear how many of you have had similar problems with USPS. I don't wonder that they are losing money when there are companies like FedEX and UPS out there giving first rate customer service AND delivering quickly for a fair price.

Yellowcheerios- I'm guessing that the "postal shop" being mentioned is usually a small storefront that has PO boxes and packing services. Generally they are not affiliated with the major carriers such as UPS or FedEX


The Artist is nothing without the gift, but the gift is nothing without the work.

yellowcherrios
StuckOnPeas

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Posted: 3/3/2013 1:41:51 PM
Thanks Marshia for describing a postal shop---I'll have to look around my town and see if I find any here! I'd be interested in how their service differs!


Melissa

iring
AncestralPea

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Posted: 3/3/2013 4:43:40 PM
I'm finding some of the same problems at my local PO. They have made so many rules that even the PO workers don't understand them and they are left to interpretation. I feel your frustration!


Cindi



jst4stampin
PeaNut

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Posted: 3/8/2013 6:59:23 PM
It's very sad!!! I hate to "have" to go inside and when I do I pray that I get the one and only person that is nice if you get the others they are so rude I feel guilty that I am there mailing something! They make is so obvious that they hate their jobs and in this economy they should be thankful! Hope you have a great weekend!!

Jami

eagertoretire
StuckOnPeas

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Posted: 3/11/2013 4:13:02 PM
OMG! This is too funny! Today I received an envelope in my mailbox. It seems that someone sent me something with insufficient postage. They didn't send it back to THEM. USPS is going to 'allow' me to pay the postage tomorrow and wait another day for delivery. I guess she (my mail delivery person) couldn't put the postage due mail in the box and trust that I'd put the postage due in the box for her tomorrow. Ya gotta love 'em. ROTFL!


The Artist is nothing without the gift, but the gift is nothing without the work.

looser
The Craft Curmudgeon

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Posted: 3/11/2013 4:21:29 PM
Hey Marshia. Drive'em nuts! Pay the extra postage in stamps!


Daniel R. Boone

howdyheidi
Oh For Peas Sake

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Posted: 3/11/2013 5:42:43 PM
Wow!


~~Heidi~~

pigsflyng
PeaNut

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Posted: 3/12/2013 7:10:28 AM

I realized later that all I needed to hear was that she understood and was sorry


I recently had an airport luggage experience that caused me to realize the same thing. As a consequence I have been more aware that I should be saying the same thing when necessary. A simple "I understand and I sympathize" goes a long way.

yellowcherrios
StuckOnPeas

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Posted: 3/12/2013 8:43:06 AM
oh my goodness! Unbelievable!


Melissa

lauraydrumm
PeaNut

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Posted: 3/18/2013 4:29:27 AM
I can't believe this is the first time you've had this kind of experience at the USPS! Some are nice but most are nasty! The love using their "power"!


Laura D
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