so I have to have surgery Tuesday and Inspired doesn't give emergency medical refunds *UPDATE #4*
Post ReplyPost New TopicPosted 5/1/2009 by pe@ce in NSBR Board
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pe@ce
PeaFixture

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Posted: 5/1/2009 10:36:37 AM
#4
I want to choose my words carefully. Forgive me if I don't because I have a busy day here and not a lot of time to triple check.

I heard from Donna yesterday. She thanked me for posting updates. And she did apologize. She apologized for hurting me in my time of trouble.

I read her blog post. I know most of you aren't satisfied but I am. She's most definitely been hurt by this. BOTH in her business and personally. She has taken the remarks to heart. And she has grown from the experience. How could she not.

Now I know you say too little, too late. And so much more- but I do believe in the power of the universe. I believe we all have lessons to learn while we're here. I think the universe taps on our shoulder and if we don't listen, it taps harder. DD was pummeled.

Some don't like what she said or how she said it. Don't we all have a relative that other people don't "get". He/she says or does things not as we would but overall we know they mean well and we move on.

I think we can all agree that Donna can't possibly come out of this untouched in some way. And even the most skeptical knows that the financial possibilities of this event could "touch" her.

I don't want her to have financial ruin. I don't want her to get on her hands and knees. She apologized. She has a huge week ahead of her and she's had her share of stress. We don't act ourselves when we are highly stressed. I can attest to that.

I don't know her. But she's a person. So am I. So instead of "Team Sharon" (which is hysterical btw) maybe we could have a Team Sisterhood. We're all here on the planet for the long haul. Let's forgive and forget and enjoy the rest of the ride.

#3

I just wanted to quickly add that I did receive a heartfelt apology from Kandi. She was very kind & I believe sincere in her email and she is- like all of us- human, too. I thought you should all know.

update #2

wow. I decided to go and hang with my girlie last night since dh was out for the evening and I am completely overwhelmed with all of the responses. I am truly touched. I am in awe of the kind words and well wishes offered. Thank you from the bottom of my heart.

I did get my tuition refunded. It was unexpected. I am grateful. Thank you, Donna.

This is where I should probably shut up and go about my day. But I do want to just add a couple of things. (i hear that Lost in Space robot shouting *warning* in my head)

I did apologize to Donna when we spoke yesterday. I didn't realize how large this would become. Again, I am not into confrontation and this thread surprised me. I don't like to cause anyone harm. I didn't want her to be dragged down. That wasn't going to make me feel better. It was not my intention of posting this in the first place. I was looking for support and I SURE got it. Thank you!

I saw that Kandi said I posted this before hearing from anyone on their side. I feel it necessary to say that is untrue. I feel like my character is at stake there. I tried to resolve this and I have 3 emails from her prior to me posting anything. I didn't have a phone number so I emailed. And that's where it started.

Lastly, we all agree that the eye cancer poster is wretched. That poster- while the remarks themselves were beyond most of our comprehension- hit me particularly hard. I have been given a list of possible complications. One is they may have to remove the membrane by my eye. My eyeball could shift in my head. My eyesight could be diminished or I could experience blindness. There's actually more but you get the idea. I have a feeling Kathy will be looking for that poster at the event to give her some life sensitivity training.

I sure am scared about Tuesday. I will surely let you know how I am after the surgery. I am supposed to be hospitalized for a couple of days. I do try to keep it all in perspective and realize there are people out there with much sadder tales. I get to fight my cancer. So thank you. All of you!


*********************

Donna called me. She was very kind. And very sympathetic to my situation. There was a misunderstanding on the yahoo board, it seems. Someone over there decided to defend me in a lengthy post and it misconstrued the info. And I had nothing to do with that.

She did explain their policy and why it's in place. The money has already been spent. They pay teachers, supplies, travel, etc. It is a business after all.

I just want to move on. I have a lot on my plate. I need to get myself mentally prepared for what lies ahead. And I have an 8 yr old here that needs me.

Thank you all for your support. I am touched that so many care. And thank you, Donna for calling.

******************************

this just sucks in so many ways

I was diagnosed with sinus cancer. I have been through the hoops of tests and all that crap that goes along with it.

Each time I was told "you'll have surgery within the next 2 weeks" it ended up being longer.

So, I had plans to go to the Donna Downey Inspired event. I was meeting AKathy there. We haven't seen each other in a couple of years. I was excited and knowing the scheduling of my tests and the timing, I was hoping to go to the event and then have surgery.

Well, it is cancer after all and my surgeon wants to do it on the 5th.

I contacted Inspired folks and they have no emergency medical cancellation policy. As a matter of fact, I'm not even allowed to sell it or give it away either. They will send me the kits. I have spent $630 and they will send me kits. She said they have already ordered the supplies so that is how it goes. Yeah, I know my luck is bad. And the hits just keep on coming.

My friend sent me a link to a yahoo group for Inspired. I went on hoping to sell my spot but as I was accepted to the group, I heard from the Inspired folks that I am out of luck. Can't sell it or give the spot away. I posted on the yahoo board about this. I was very surprised/disappointed/shocked etc. Now I guess since I rocked the happy boat, they have now kicked me off that board with out so much as a word. I am not being bitchy. I am not trying to piss anybody off. I am just frustrated.

I have someone in the vicinity of the event that might want to go. I am going to take the kits since it's all I can get. But really, does this surprise anyone else? I can prove I am having surgery. I can prove the diagnosis. I am not looking for a freebie. Can't they just charge me for the materials?

It just makes me sad. I don't want cancer. I want to go to Inspired and maybe I am just having a pity party. Thanks for listening.

(sorry I can't go with you Kathy!!!)

kmk1112
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Posted: 5/1/2009 10:39:16 AM
Wow. I can see that they would not want to give you a refund, but for you not to be able to send someone else in your place? That's pretty crappy.

kmvmul1
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Posted: 5/1/2009 10:41:11 AM
Did you pay with a credit card? If so, see what they say.

Hope everything goes well Tuesday!!


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StuckOnPeas

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Posted: 5/1/2009 10:43:15 AM
Damn, that adds insult to injury! Try emailing or getting ahold of the owner or head honcho an option?


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lisabug77
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Posted: 5/1/2009 10:43:55 AM
I would be very angry that I could not send anyone else in your place. That really stinks.

I am so sorry you have cancer. I hope your surgery goes well.

Have you contacted Donna or her husband personally?




AKathy
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Posted: 5/1/2009 10:45:14 AM
I am beyond pissed over this.
We booked last August and paid then. How can anyone foresee something like cancer? And yes, I understand that they need a policy so that people don't flake out on them. But cancer? C'mon Donna, you can do better than that!
If I didn't have that $630, $554 for my flight and about $175 in supllies already invested, I'd just stay home too.


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pe@ce
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Posted: 5/1/2009 10:45:37 AM
I tried to email Donna

I got a couple of responses from someone in charge named Kandi

ETA: and I know how freaking small this is in the scheme of what I am going through- but seriously, this is the first time I have even CRIED since all of this crap went down. So aggravating

melissa
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Posted: 5/1/2009 10:45:47 AM
And how the heck would they know who you are if someone showed up in your place??

I can get the no refund part but I think it is unreasonable to not allow you to sell your spot or even give your spot to someone else. Period.

I am so sorry they are adding to your grief and aggravation at this time.



WiiPii
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Posted: 5/1/2009 11:06:58 AM
I am wondering how they would know if you sold/gave away your ticket either. Do they ask for id at the door?

I also wanted to second the pea that said contact your credit card if that is how you booked. Lots of cards have all sorts of insurance on them that you may not be aware of.

Best of luck getting this sorted out and with your upcoming surgery.

I know this is small in the grand scheme of things but I can totally understand that sometimes its the little things that send us over the edge.

{{hugs}}


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SusanArdoin
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Posted: 5/1/2009 11:07:51 AM
That's just crazy.
Prayers going your way for your surgery.

Susan


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.Megan.
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Posted: 5/1/2009 11:09:42 AM

The participant agrees and acknowledges that the Event may be canceled due to acts of God, strikes, fires, floods, explosions, acts of war, civil disorders, acts of government agencies or authorities, other enemy action, illness, or other causes beyond Downey's reasonable control. If the Event is canceled due to such a cause, the participant agrees and acknowledges that no refund of any portion of the payment for the Event shall be made and Downey shall have no liability whatsoever to the participant.


from donnadowney.com

So if she gets sick and cancels, she keeps all of your money?

Seems pretty crappy to me.

I hope your surgery goes well and you recuperate quickly.



pe@ce
PeaFixture

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Posted: 5/1/2009 11:17:05 AM
thanks, ladies. I really appreciate your kind words. Tuesday they are going to be carving my face up from the inside out and THIS makes me cry. Pretty stupid, I know.

Thanks for joining my pity party. I feel better already.

eebud
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Posted: 5/1/2009 11:25:05 AM
That really $ucks that they will not even let you have someone attend in your place. I would love to know why they have that policy. What difference does it make?






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Posted: 5/1/2009 11:29:57 AM

If the Event is canceled due to such a cause, the participant agrees and acknowledges that no refund of any portion of the payment for the Event shall be made and Downey shall have no liability whatsoever to the participant.


This is EXACTLY why I'll never attend any of her events! What kind of crap is that??? She can cancel if she's sick & still keep your money??? Seems to be all about the money & nothing else

Pe@ce, you'll be in my thoughts & prayers. If you paid for the event via a credit card, I would try to do whatever I could to see about fighting the charge.


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Posted: 5/1/2009 11:35:09 AM
That policy sucks. I hope you can still get someone to go in your place.

All the best to you and a speedy recovery from surgery. The last thing you need is to be dealing with crap like this. Take care.





RenAsh

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Posted: 5/1/2009 11:38:23 AM
I don't understand why you can't sell your spot? That doesn't make any sense.



**Angie**
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Posted: 5/1/2009 11:48:43 AM
that does suck.

If it were me, I'd post this on the GS board also. I know you say it's small compared to everything else but I'd want others to know.





MizCindy
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Posted: 5/1/2009 11:49:58 AM
I know several concerts here lately have required the ticket buyer to bring the credit card to the event to complete the ticket purchase so that scalpers can't buy tickets and re-sell them - trying to beat the scalpers at their own game. But honestly, is their a roving band of scrapbook scalpers that is fencing scrapbooking tickets?? For real? And what happenend to oh....humanity.......goodness.... break a rule once in a while to help out a fellow human being. I would not be dealing with this organizaiton any more just on principle. God bless your journey!

Kerri W
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Posted: 5/1/2009 11:55:13 AM
I'm angry for you damn it! Shitty customer service like *THIS* is exactly what has caused many scrapbook companies to fail. For crying out loud Donna Downey, learn from your predecessor's mistakes and do the *right* thing here. How unbelievable.

1edgePea
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Posted: 5/1/2009 11:58:39 AM
This infuriates me. I don't care what the hell her policy is... show some compassion for crying out loud.

I am so sorry that you have to add this insult to what is already a very frightening and intense situation. I wish you the best results on Tuesday when you have surgery. And I sincerely hope that Inspired rethinks their policy and makes an exception to the rule for you.



scrappower
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Posted: 5/1/2009 11:59:43 AM
That is disgusting and I am honestly considering writing them myself.



meant2b4boys
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Posted: 5/1/2009 12:02:38 PM

I don't understand why you can't sell your spot? That doesn't make any sense.
Yeah, that. So sorry - hope you can at least enjoy the kits.


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mirabelleswalker
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Posted: 5/1/2009 12:05:38 PM
I am more than happy to send Donna a message telling her what I think of her policy and her lack of compassion. If you pmail me your name I can mention you specifically.

Do you have an email address for her or should I send through her blog?

Sending prayers for your surgery and treatment.





SupaScrappa
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Posted: 5/1/2009 12:09:13 PM
well, talk about a double standard, Miss Downey!! What is she thinking?? Does she not understand that word of mouth is huge in this industry? How does she think this is going to *help* her business??? Ridiculous!!

She is digging a biiiiig ass hole. Wow.

Donna.. give her the opportunity to sell her ticket, or refund her money. NOW.





Compwalla
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Posted: 5/1/2009 12:10:07 PM
There is policy and there is extending human kindness to someone going through a hard time. I can understand why they don't want someone buying up spots and reselling them but the person who made the rules can break them if they really want to.

It's disgusting that they won't even let her send someone in her place. I always hear people talk about how the scrapbooking community comes together and supports each other but I guess they forget to tell Donna Downey about it.

And the cancellation policy for acts of God? No refunds or rescheduling at all? WTF?


Virginia

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pe@ce
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Posted: 5/1/2009 12:17:06 PM
because my peas love drama... I have more to add

I was kicked off the yahoo board because it was a board created to encourage one another and what not,- not to tear down Donna, Bill or Kandi. I didn't tear down any of them in my posts- just asked what else I could do. Others responded and I guess some of them were harsh (don't know for a fact since I couldn't read them) and as a result, I was kicked off the board. I guess cancer is a bad thing to talk about.

So, my friend came to bat for me when someone mentioned

"NONE of us are privy to the full situation of any of the parties involved in this situation and most certainly are in no place to judge what decisions have or have not been made. "

so my friend responded

Well, actually I AM privy to to Sharon's full situation as she is one of my best friends and we were planning to attend Inspired together. I just think it's wrong that given her situation she is not allowed to sell or give away her spot. How could she have known she'd have to have cancer surgey now way back last August when we booked this? Trust me, she'd mush rather be meeting me in NC than going down to have major surgery on her face for cancer.
I do understand that DD LLC does need to have a policy in place to prevent people from flaking at the last minute. However, Sharon is not trying to flake out and can prove it.

And I do get that this board was created to get to know one another, etc. But I also think those attending should be aware of what's going on behind the scenes too.
I guess you'll never hear the rest of the story because Sharon's been blocked from this board. I suppose I will be too but I had to stick up for my friend. She also has a lot on her plate and shouldn't have to lose $630 on top of it.

I love her. She's just peaved for me. But wait until you read one of the responses to THAT

Re: Attendees personal problems

"Stop whining, Both of you, and work on healing. Unless she has eye cancer, I am
sure she saw very clearly non-refundable, non-transferable before she purchased
her tickets and if you've ever owned a business you would understand why. Look,
we don't care about your grievances, we want to have fun here. There have been
many sad tragedies among members - personally, I would rather be diagnosed with
cancer then lose my sister as I believe someone did. Sorry for you and your
friend, but find a cancer message board, and whine there if that is what makes
you feel better. I do understand that sometimes it helps to vent, but dude, this
is a celebratory board - stop bringing us down. Oh, and we love Donna and
everyone! "

wow. she told me.


momtomatt
Blah, Blah, Blah

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Posted: 5/1/2009 12:19:29 PM

"Stop whining, Both of you, and work on healing. Unless she has eye cancer, I am
sure she saw very clearly non-refundable, non-transferable before she purchased
her tickets and if you've ever owned a business you would understand why. Look,
we don't care about your grievances, we want to have fun here. There have been
many sad tragedies among members - personally, I would rather be diagnosed with
cancer then lose my sister as I believe someone did. Sorry for you and your
friend, but find a cancer message board, and whine there if that is what makes
you feel better. I do understand that sometimes it helps to vent, but dude, this
is a celebratory board - stop bringing us down. Oh, and we love Donna and
everyone! "

wow. she told me.





Wow-someone needs some sensitivity training. I can't believe anyone would post the nasty things she did.

Someday Karma will come back to bite her in the a$$.


Michele

Kerri W
Ancient Ancestor of Pea

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Posted: 5/1/2009 12:21:43 PM
What the hell. You seriously, seriously need to post this on the GS board here. DD LLC deserves every single bit of word of mouth advertising she receives for this one.

Here is an email address for those so inclined (if that's OK with you pe@ce): DD Inspired email

**Angie**
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Posted: 5/1/2009 12:23:30 PM

Unless she has eye cancer, I am sure she saw very clearly


That comment made me sick. How ignorant and stupid and uncaring. What a b!tch.





scrappower
Allons-y Alonso

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Posted: 5/1/2009 12:24:56 PM
WTH is wrong with ppl????? Yeah because she knew she would end up with cancer? PLEASE!

I would dispute it with my CC if that is how you paid, this is ridiculous.



pe@ce
PeaFixture

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Posted: 5/1/2009 12:26:00 PM
I really do think when Donna has time to think this through, she'll bend some rule for me.

I just came for support. I feel like I'm getting kicked while I'm down (particularly with the whole "eye cancer" post.) How can some people be THAT mean. Seriously. I am unfamiliar with that type of life form. And better off as a result.

And I did email at that address in the beginning. I think Kandi answers Donna's emails sometimes. And she was the one I was dealing with. My emotions are whacked. I need to step back for a moment, I think.

liannallama
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Posted: 5/1/2009 12:26:03 PM
OMG! That response is unbelievable! What a horrible thing to say!

I can't believe they won't let you transfer your ticket--that's really crappy. I don't see why letting you sell/give it to someone would hurt them in any way. It would be the nice thing for them to do. That leaves a bad taste in my mouth and I for one will remember how her company has treated you and it will affect my future behavior in regards to her classes/products.


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peasful1
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Posted: 5/1/2009 12:26:13 PM
holy heck, and people think NSBR folks are harsh.

"unless it's eye cancer".

You know, I always wonder about people who post crap like this. Do they live their lives this way? Or do they put on a good act IRL with their Sunday best at church and all that jazz. I don't believe I've read anything quite so vile in a while now.



------------------------------------
"When you judge another, you do not define them, you define yourself." -- Wayne Dyer


Compwalla
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Posted: 5/1/2009 12:28:05 PM
I hope this causes the mother of all shit storms for her.

"Unless it was eye cancer."

Sickening.


Virginia

I distrust those people who know so well what God wants them to do because I notice it always coincides with their own desires. --Susan B. Anthony

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coconut01
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Posted: 5/1/2009 12:29:02 PM
I can see both sides here, I really can. But and it's a big but, you are not going to cause them to loose any money but transfering your ticket, you will probably bring them in more money because the person going will probably spend. I hope an act of "God" touches her and she can see how it feels. In these times the customer may not always be right, but when they are wronged they sure will let a lot of people know. I would no longer support DD, but I don't even know who she is.


who is this kid and why does he keep calling me mom?

my blog:

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love labs
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Posted: 5/1/2009 12:29:06 PM

Do you have an email address for her or should I send through her blog?

Could you post a link to her blog, please?

pe@ce, I'm sorry you're dealing with this; talk about a lack of customer service...or compassion. But thanks for shedding some light on the company; I don't understand how in the world it will hurt them to have someone else take your place.

GOOD LUCK with your surgery. I'll keep you in my prayers.



----------------------------------------------------------

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Skybar
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Posted: 5/1/2009 12:31:17 PM

Oh, and we love Donna and
everyone!

and someone is more concerned about her little 'bubble world' than reality.

sorry for this mess you're in and hope all goes well with your surgery...

maybe a few HUNDRED emails to Donna downey would help?






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"Only a virtuous people are capable of freedom. As nations become corrupt and vicious, they have more need of masters."

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coconut01
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Posted: 5/1/2009 12:31:55 PM
Also I think someone should forward her this thread.

Oh and I hope the person that comments "unless it's eye cancer" never gets cancer becasue I would be hard pressed not to laugh at her.


who is this kid and why does he keep calling me mom?

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mirabelleswalker
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Posted: 5/1/2009 12:32:03 PM
I sent her an email.

I think you should post this on The Pub board, too.




Emleyth
BucketHead

PeaNut 248,890
February 2006
Posts: 671
Layouts: 23
Loc: WI

Posted: 5/1/2009 12:32:47 PM
Not sure if this way would be better, but have you tried calling Bill about the situation? If I remember right, when I got my "welcome" call from him, he said to call back w/ questions, concerns, etc. Also, from the email I saw yesterday from Kandi, I think she's a bit overwhelmed and stressed dealing with Inspired right now, so she may just be doing the "it's policy" because of that.

As for the yahoo group, I'm way behind in my emails there and am in complete shock over the kind of responses you got!!!! I was excited to go, but now I'm really questioning spending 4 days with someone who would act that way (or ban you for asking questions).

E

HippyPea
PeaFixture

PeaNut 401,157
November 2008
Posts: 3,619
Layouts: 0
Loc: Virginia is for Lovers

Posted: 5/1/2009 12:35:04 PM

I hope this causes the mother of all shit storms for her.

"Unless it was eye cancer."

Sickening.


I totally agree.

pe@ce, good luck to you with your surgery on Tuesday. Screw Donna Downey, what an insensitive wench.


~Amy~

Annabella
Leads a Charmed Life

PeaNut 43,843
July 2002
Posts: 43,842
Layouts: 46
Loc: East Coast

Posted: 5/1/2009 12:37:57 PM
Wow that sucks, sorry!




Pennstate
PeaFixture

PeaNut 18,422
July 2001
Posts: 3,201
Layouts: 0
Loc: West Virginia

Posted: 5/1/2009 12:41:05 PM
I sent an email and included the response from the Yahoo board. I told Donna I was sorry that her event was attracting this type of person.


I reject your reality and substitute my own.- Mythbusters

renee_elp
BucketHead

PeaNut 310,935
April 2007
Posts: 892
Layouts: 0
Loc: houston texas

Posted: 5/1/2009 12:43:41 PM
I agree with Emleyth; I think you need to contact Donna or Bill personally. Kandi is the "go-to" organizer person this year; and she's buried with last minute prep. It really sounds like you got the standard operating procedure's answer.

I really think that once Donna knows the exact situation, things will change. Until you have something firm with her name on it, I wouldn't want to bash her or the event.

On the business side, they need to keep their head count, so they would need some recompense if your spot isn't filled; especially since the kits cost something. But if your spot is filled from the waiting list, and based on your medical reasons, you should be successful at making a case for getting a refund.

AthenainCA
Right Pea on the Left Coast

PeaNut 230,510
November 2005
Posts: 18,306
Layouts: 10
Loc: SoCal

Posted: 5/1/2009 12:44:37 PM
Does it say anywhere in their agreement that you cannot send someone else or sell your spot or is that just what they're telling you? Because if it's not in the agreement, how can they stand by it?



AngelJunkie
AncestralPea

PeaNut 45,810
August 2002
Posts: 4,642
Layouts: 13
Loc: Over the Hill and Enjoying the View

Posted: 5/1/2009 12:49:43 PM
Pe@ce, sorry about your cancer. Best wishes.

That "we can cancel for any reason and no refund" policy just frosts my cookies! That's just greed, pure and simple. At the very least, if they cancel, they should pony up the refunds.

However, I have also been caught in the situation of not reading the boilerplate and been in the situation of not getting a refund, though not for anywhere near as much money. That's why I'm once bitten, twice shy.

I really hope you get your money back. **crossing Donna Downey off my list**


Lois

TinaFB
the lunatics have taken over the asylum

PeaNut 25,135
November 2001
Posts: 25,973
Layouts: 349
Loc: Maryland

Posted: 5/1/2009 12:55:30 PM
I'm so sorry. The situation sucks all the way around. And the person who sent that response is incredibly cruel and heartless.

I'll be praying for your healing.


Tina


lisabug77
*THAT* mom

PeaNut 291,132
January 2007
Posts: 6,026
Layouts: 0
Loc: VA

Posted: 5/1/2009 12:58:09 PM
I would actually be surprised to find out if Donna herself knows this is going on. I bet Kandi just answered your email and didn't let her know about it.

I am sure she would not want this kind of negative publicity.

I have attended one of her classes in the past and have made a purchase from her website. I found both her and her husband to be great to deal with. However, if they refuse to let you sell your spot (at the very least) I will NEVER do business with them again.

I'm off to send an email.




scrappymo!
PeaFixture

PeaNut 341,259
October 2007
Posts: 3,984
Layouts: 67
Loc: British Columbia Canada

Posted: 5/1/2009 1:03:20 PM
I am so sorry that you are going thru this. I posted when you shared about your pending surgery and have kept your health in my prayers.
I have sent an email to the DD link someone provided. I tried to keep it business like and explained why I thought they should allow you to sell/give away your ticket. (extra $ to them if a person actually shows up due to spin off spending)
I hope they reconsider.
Good luck and prayers for Tuesday.
Maureen

StampNScrap1128
AncestralPea

PeaNut 177,425
November 2004
Posts: 4,464
Layouts: 0

Posted: 5/1/2009 1:04:38 PM
I just sent an email to a friend who is teaching at that event to see what she recommends and hopefully can help with. Not guaranteeing anything but I know my friend will be very upset at this like I am.

Mary in OK
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