so I have to have surgery Tuesday and Inspired doesn't give emergency medical refunds *UPDATE #4*

Two Peas is Closing
Click here to visit our final product sale. Click here to visit our FAQ page regarding the closing of Two Peas.

Posted 5/1/2009 by pe@ce in NSBR Board
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Annabella
Leads a Charmed Life

PeaNut 43,843
July 2002
Posts: 44,159
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Loc: East Coast

Posted: 5/1/2009 7:41:22 PM

i have privately spoken to both sharon as well as her friend kathy who will be attending inspired.
we talked, we listened and came to a solution together.



Wow I can't believe this is 6 pages already, I admit I haven't read the last 3 pages, can someone quickly get me up to speed?

But from this quote it seems like they agreed her friend could go in her place. And perhaps doesn't want to advertise that so more people will ask to give their tickets to other people.




Rebelyelle
PeaFixture

PeaNut 371,860
April 2008
Posts: 3,601
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Loc: Arlington, VA

Posted: 5/1/2009 7:42:05 PM
*Deleted to respect Donna's apology and privacy*

~celeste~
Ancient Ancestor of Pea

PeaNut 66,910
February 2003
Posts: 9,074
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Loc: washington

Posted: 5/1/2009 7:42:13 PM
her friend was already going.

Annabella
Leads a Charmed Life

PeaNut 43,843
July 2002
Posts: 44,159
Layouts: 46
Loc: East Coast

Posted: 5/1/2009 7:42:40 PM
Also why doesn't Donna use capital letters in her emails?




*Lisa

PeaNut 141,092
April 2004
Posts: 8,255
Layouts: 4

Posted: 5/1/2009 7:43:36 PM


Translation:

The "miscommunication" was that Sharon thought I would refund her money. I set her straight on that right quick.

Message boards have a way of getting to the truth, but I'm choosing to ignore it anyway.

The "common ground" that we have found is that I got HER to apologize for even thinking of asking for a refund to my precious event.

I talked, she listened (because really, what choice did she have but to listen to me after I deigned to call her), and we decided just to ignore this silly little problem.





Sharon, I hope that your surgery and recovery goes quickly and smoothly. Please let us know how you are doing!



templatequeen
AncestralPea

PeaNut 225,693
October 2005
Posts: 4,272
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Loc: Wrapped up in my warm snuggie

Posted: 5/1/2009 7:43:42 PM

But from this quote it seems like they agreed her friend could go in her place.


No, they were going together. AKathy is still going I think because of the $$$ she has already invested and she wont get back.



-Becky-
peain' with my toes in the sand

PeaNut 12,495
March 2001
Posts: 12,786
Layouts: 438

Posted: 5/1/2009 7:43:46 PM
Not sure, but I think her friend was already attending.

svjuls
PeaAddict

PeaNut 11,120
February 2001
Posts: 1,022
Layouts: 58
Loc: Texas

Posted: 5/1/2009 7:45:12 PM
you know, it is a small, silly thing but I can't stand when people don't use capital letters or punctuation. It is one thing when on twitter or texting but could you please give us the courtesy of using legible writing?



D3inKs
PeaFixture

PeaNut 33,354
March 2002
Posts: 3,602
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Posted: 5/1/2009 7:45:49 PM
My reply to DD:

You are wrong Donna.
It most definitely IS your place to publicly comment on what has taken place. You are the only person that can put a message board full of very devoted, caring, SMART, and financially savvy women at ease. All you need to do is the right thing. That is to see to it personally that the money is refunded to a very ill woman.
If that is what has already been done then you need to say that publicly as well. Not commenting publicly is the WORST thing you can do right now. I have witnessed this type of thing before.
Your silence on this matter only reinforces what is being said on the 2 Peas message board. We voice our opinions with our wallets and right now, you are being cut out of that conversation.


------------------------------------------------------

Daphne

Life is short! Break the rules! Forgive quickly! Kiss slowly!
Love truly, Laugh uncontrollably..
And never regret anything that made you smile.

kaknurse
When does football season start?

PeaNut 182,623
December 2004
Posts: 7,038
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Posted: 5/1/2009 7:49:53 PM
To the OP, I am so sorry that you are having to deal with this mess. I'll keep you in my prayers as you deal with your cancer diagnosis (((Sharon)))

SHAME On Donna Downey for not giving you a refund. I will NOT ever buy anything again that is affiliated with you. Money is spent my arse!!




Burning Feather
I conceived but I can't see you

PeaNut 158,336
July 2004
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Posted: 5/1/2009 7:50:37 PM
Sheesh. Double D has no clue, does she? She doesn't "get" that the problem is not solved. That all she did was tell her she couldn't have her money back and gave her some bullshit reason why.

If she thinks the problem is "solved" then she's too stupid to be in business.


Carla




1edgePea
NookBook Pea

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Posted: 5/1/2009 7:52:15 PM

sharon and i figured out where the lines of communication got crossed and i know she is dealing with a million other thoughts. she vented on 2ps when she really should have just called me.
problem solved!
Sweet. Blame the customer, and do so to a third party via an email. Nice way to conduct business. NOT!



SupaScrappa
release the flying monkeys!

PeaNut 147,054
May 2004
Posts: 17,050
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Posted: 5/1/2009 7:52:36 PM

sharon and i figured out where the lines of communication got crossed and i know she is dealing with a million other thoughts. she vented on 2ps when she really should have just called me.
problem solved!



I'm going to go out a a {short} limb here and call bullshit. There were no lines crossed, and the problem would NOT have been solved had she gone straight to calling you DD! Please. Just how stupid do you think we all are?? She emailed you, looking for help, a resolution, SOME freaking thing! But all she got was shut down. And now, NOW you want to back pedal and say "if only she had called me and not posted this *vent* at the NSBR I could have solved the problem!"

Ha. I got your problem, right down to the all mighty dollar. And your lack of it!

We can read right between those uncapitalized lines of yours, ma'am, and the unwritten word is SCREAMING at us!




Burning Feather
I conceived but I can't see you

PeaNut 158,336
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Posted: 5/1/2009 7:56:14 PM

she vented on 2ps when she really should have just called me.
problem solved!


Well heck, if that's how to solve the problem, maybe Donna should give us all her number and we can call her and discuss it personally instead of venting on 2 Peas.



Carla




scrappysailorswife
Ancient Ancestor of Pea

PeaNut 235,775
December 2005
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Posted: 5/1/2009 7:56:54 PM
Sharon, I'm so sorry to hear of your illness. I hope that your surgery goes well, and that you'll heal quickly and be on the road to good health.

Donna Downey...badly done. At this point, I would think that a heartfelt apology and a grand gesture on your part are likely the only things that can fix this. Do you hear that sound? It's the sound of your business sinking in to the mud of unkindness and bad business decisions.



*Michelley*
Bitch, please

PeaNut 117,887
November 2003
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Posted: 5/1/2009 7:57:43 PM
Dear Donna, you are here...





...better get used to it.


Michelle
Mommy to Sasha and Tommy

"I believe if life gives you lemons you should make lemonade, then try to find
someone whose life has given them vodka...and have a party" - Ron White


*Angela
Go Tarheels!

PeaNut 90,289
June 2003
Posts: 10,379
Layouts: 0

Posted: 5/1/2009 7:58:49 PM

...she [the OP] vented on 2ps when she really should have just called me [Donna Downey].
Hadn't the OP already tried that route & received a forward of the company policy, as admitted by Donna Downey herself:

...the other day when she inquired via email for our refund policy i just forwarded our policy.
Wait...according to the OP, she initially exchanged e-mails with someone named Kandi & didn't knowingly correspond with Donna Downey herself until today: "I tried to email Donna. I got a couple of responses from someone in charge named Kandi." So, if, in fact, it was always Donna Downey corresponding with the OP, she has had knowledge & chose to strictly interpret the policy from the beginning! [And, just for the record, why did she seemingly pretend to be someone named Kandi? Does Kandi actually exist? If so, does Kandi know that she was just thrown under the bus by her employer?]

i am human...
IMHO this is the lamest excuse anyone, especially a business, can offer since it applies to everyone! The OP is also human - a human who has encountered a hurdle in her life that Donna Downey LLC has made seem a little larger!

thistleivy
Ancient Ancestor of Pea

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Posted: 5/1/2009 7:58:55 PM
She did call you first, she contacted your lacky who gave her the company line.

dumbass



Burning Feather
I conceived but I can't see you

PeaNut 158,336
July 2004
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Posted: 5/1/2009 7:59:19 PM


Carla




scrapgal12
PeaNut

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Posted: 5/1/2009 8:00:03 PM
Anabella, it seems that what Donna meant by it being fixed, is that she explained to Sharon that she has to pay for instructors and travel and such, so she will not get a refund!! Nice, NOT!
Still I didn't hear anything about her excuse as to why Sharon cannot get someone else to go in her place??

TinaFB
the lunatics have taken over the asylum

PeaNut 25,135
November 2001
Posts: 25,984
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Posted: 5/1/2009 8:00:05 PM
I really hate that Donna is putting the responsibility on Sharon for the "miscommunication." Sharon did what any customer would do. She e-mailed the contact info available. She got her response from a representative of the company. How often do any of us take our grievance past the answer we get, especially when company policy is quoted to us?

And personally, I would've never thought to call Donna herself when her rep had given me a clear answer. My assumption would be that Donna is the name on the company, but not necessarily involved in the legal-ese involved. Sharon did what any of us would've done. And she got treated like crap for it.


Tina


oh yvonne
Pea-rom Queen

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Posted: 5/1/2009 8:04:37 PM
wow, I don't even know what to say about this. Sharon, I'm so sorry you are going through such a horrible ordeal. I pray things go well with your surgery.

Well, I've read the thread and I can honestly say I hope that Donna has taken care of this personally and has righted the wrong here.

This whole thing was handled really, really badly. Donna's responses seem, like she's pissed at everyone instead of being gracious and apologetic she messed this up so bad.

With that, I am removing my 'bookmark' to DD's blog as well. She was at the top of my list, right behind Ali and Stacy.

As for Stacy Julian, personally, I like her and her whole LOM system. I didn't think Stacy was even affiliated with Simple Scrapbooks anymore, she left over a year ago to focus on Big Picture..which appears to be doing well. She makes a great product I'm willing to fork money over for. She's unique.

Donna, not so much. Sorry.


******************
Yvonne, lover of old garden roses, my DH Enrique, Marissa and Dahlia Lynn!

"what is yvoone class prom queen or something of pea high? Thats gotta be the big joke here under the bleechers."
~the "great" pea~pea


kewPEAzmommy
Silly gangster!!!

PeaNut 182,169
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Posted: 5/1/2009 8:05:36 PM

i hear what your saying i know you are angry danielle
i promise you things have been blown way out of proportion, and because i care i am answering every email i get.
i am human and yes the other day when she inquired via email for our refund policy i just forwarded our policy. thats it.
from there it basically snowballed into what it is at 2ps, i havent corresponded with her until today when i called her after first contacted about the 2ps thread.
sharon and i figured out where the lines of communication got crossed and i know she is dealing with a million other thoughts. she vented on 2ps when she really should have just called me.
problem solved!

i am not the shrew you all would have me to be.
and i am sorry i have lost your confidence in that
d

Op should've called Donna so she could do, what, READ the policy to the OP that she had already emailed to her when OP originally tried to discuss the matter? And now it's the OPs fault since she chose to vent on a message board?

This thread is begging for a:


And why does she sign her name with just "d"? Does she not go by "Donna"?



*KAS*
Ancient Ancestor of Pea

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Posted: 5/1/2009 8:06:57 PM

"i am just not sure what you are looking for me to tell you other than to tell you sharon and i are ok."
d


No, Sharon isn't 'OK' - Sharon gave up on trying to resolve the issue because she's having SURGERY FOR CANCER and has bigger priorities to deal with.

AFTER you talked to her, this is what she posted:



She did explain their policy and why it's in place. The money has already been spent. They pay teachers, supplies, travel, etc. It is a business after all.

I just want to move on. I have a lot on my plate. I need to get myself mentally prepared for what lies ahead. And I have an 8 yr old here that needs me.


"I just want to move on. I have a lot on my plate," doesn't sound like somebody that is 'ok' with the outcome - rather, someone who is too exhausted and stressed, and has other things that are more important, to continue to argue with you.

THAT'S why the Peas are here. Not because we're trying to blow things out of proportion, or get caught up in the drama but because we DO care about Sharon, and while we can't fight her cancer for her, we can at least battle other things on her behalf to try and give her a little peace of mind while she's busy fighting the biggest battle of her life.

As everyone else has stated repeatedly, you still have the opportunity to do the right thing. Based on the tone of your emails, however, I don't hold much hope that you will. Your arrogance is astonishing.


***********************
KELLI



Had to delete my old account, but I've been here since July 2006!

Peal
Hello, is this thing on?

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Posted: 5/1/2009 8:12:06 PM
Sharon, I hope your surgery goes well on Tuesday and you have a full and fast recovery. I know I would be scared and all this stress would send me over the edge. My thoughts are with you and your family.

***

Do you think if I emailed DD and asked about her inability to capitalize at proper places she would answer me? She did say she was answering all e-mails personally today?


Christina

You can't argue with popularity. Well, you could, but you'd be wrong.




*Kath*
Official Time Clock of 2Ps

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Loc: On a cruise ship fighting zombies

Posted: 5/1/2009 8:14:47 PM
Donna, I've always liked you, we've chatted before, and I'm sorry to see how this situation has turned out. I hope you will resolve the issue and do the right thing.





--------------------
Welcome to Hotel California, the Green Room, where the laws of physics don't apply, effect determines cause, Deja Vu is Master, and the white rabbit runs free.

Your punch-in has been duly noted.



oh yvonne
Pea-rom Queen

PeaNut 15,036
May 2001
Posts: 18,078
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Loc: Thousand Oaks, So Cal

Posted: 5/1/2009 8:14:48 PM

"I just want to move on. I have a lot on my plate," doesn't sound like somebody that is 'ok' with the outcome - rather, someone who is too exhausted and stressed, and has other things that are more important, to continue to argue with you.

THAT'S why the Peas are here. Not because we're trying to blow things out of proportion, or get caught up in the drama but because we DO care about Sharon, and while we can't fight her cancer for her, we can at least battle other things on her behalf to try and give her a little peace of mind while she's busy fighting the biggest battle of her life.

As everyone else has stated repeatedly, you still have the opportunity to do the right thing. Based on the tone of your emails, however, I don't hold much hope that you will. Your arrogance is astonishing.


applause! Exactly.


******************
Yvonne, lover of old garden roses, my DH Enrique, Marissa and Dahlia Lynn!

"what is yvoone class prom queen or something of pea high? Thats gotta be the big joke here under the bleechers."
~the "great" pea~pea


agengr2004
Support Nuclear Power

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Posted: 5/1/2009 8:20:11 PM
Sharon, I hope all goes well with your surgery and you have a speedy recovery. As for Donna, I don't really have anything nice to say so in the interest of not being banned, I'll keep my mouth shut.


~Amanda

Fightin' Texas Aggie Class of 2004!

Juicebox Jackie O~My Blog
Lone Star Arts

donnadowney
PeaNut

PeaNut 19,124
July 2001
Posts: 264
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Posted: 5/1/2009 8:23:34 PM
i have sat by the computer and read your comments all day.
i do not have a "rep", (yes i know you will argue i need one), so i can only speak (in lowercase letters) from my heart.

This situation got out of hand, snowballed into message board fodder.
let me state right up front that sharon was refunded. i might not even need to say anything after that.

i have been trying to email each of you individually all day as your comments came in, but to be honest with you i have barely made a dent, your quite a determined bunch. much of what i have written has been posted so i probably do not need to say much other than i think i speak for sharon, kathy and myself when i say this whole situation got blown way out of proportion.

i am human. i fail. i succeed. i am touched. i am hurt and i am sensitive...all of which i have felt simultaneously today.

i told sharon and kathy today that despite the painful things you were saying, i really was impressed that so many strangers rallied around sharon, that the simplicity of that is a gift. I hope that once this blows over (hint, hint) that you will continue to touch base with sharon because you did a good thing today.

i hope much of what i read today was said out of anger or hurt you can still feel free to email me.

sometimes the rules are meant to be broken and this whole "business" vs. "human" thing can get quite confusing for a girl that just wants to try and make a living painting and creating stuff.

thanks for the life lesson today (or should i say hitting me over the head with a sack of bricks) i needed it, and i get it.

sharon you will be in my thought and prayers this week and karen i look forward to seeing you at inspired. and will have the 6-pack ready!!


ladytrisha
AncestralPea

PeaNut 23,636
October 2001
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Posted: 5/1/2009 8:25:04 PM
ETA -- I'm temporarily removing my smartbutt comment seeing that Miss D has decided to respond.


Trish
Simi Valley, Ca.
Enjoying paradise with my hunky Hawaiian hubby for over 33 years;
Proud Scout Mom to my Eagle Scout Brian!
If its Sunday - its NASCAR in the house! #48 heading for SevenTime!
Fast men in fast cars -- WOOHOO!!



whirled peas
PeaFixture

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Posted: 5/1/2009 8:27:48 PM
Donna, thank you for doing the right thing!

I appreciate your words and I say (without cynicism) that I feel they are sincere.

Sharon, health and happiness to you.


~~Tiffany~~
Don't make me jazz-hand you!
My Lame Little Blog

M o l l y
Blue Cow

PeaNut 79,515
April 2003
Posts: 32,725
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Loc: Out, standing in my field

Posted: 5/1/2009 8:28:10 PM

i have sat by the computer and read your comments all day.
i do not have a "rep", (yes i know you will argue i need one), so i can only speak (in lowercase letters) from my heart.

This situation got out of hand, snowballed into message board fodder.
let me state right up front that sharon was refunded. i might not even need to say anything after that.

i have been trying to email each of you individually all day as your comments came in, but to be honest with you i have barely made a dent, your quite a determined bunch. much of what i have written has been posted so i probably do not need to say much other than i think i speak for sharon, kathy and myself when i say this whole situation got blown way out of proportion.

i am human. i fail. i succeed. i am touched. i am hurt and i am sensitive...all of which i have felt simultaneously today.

i told sharon and kathy today that despite the painful things you were saying, i really was impressed that so many strangers rallied around sharon, that the simplicity of that is a gift. I hope that once this blows over (hint, hint) that you will continue to touch base with sharon because you did a good thing today.

i hope much of what i read today was said out of anger or hurt you can still feel free to email me.

sometimes the rules are meant to be broken and this whole "business" vs. "human" thing can get quite confusing for a girl that just wants to try and make a living painting and creating stuff.

thanks for the life lesson today (or should i say hitting me over the head with a sack of bricks) i needed it, and i get it.

sharon you will be in my thought and prayers this week and karen i look forward to seeing you at inspired. and will have the 6-pack ready!!

Good. I'm glad to hear Sharon got her money back. You did the right thing. When in doubt in the future do the human thing. You will rarely go wrong in business and if you do you will know you did the right thing.


**************************************
We are all in this together. One nation, with liberty and justice for all.
**************************************
Be the change you wish to see in the world.
**************************************
From everyone who has been given much, much will be demanded;
and from the one who has been entrusted with much, much more
will be asked. - Luke 12:48


oh yvonne
Pea-rom Queen

PeaNut 15,036
May 2001
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Loc: Thousand Oaks, So Cal

Posted: 5/1/2009 8:31:30 PM

thanks for the life lesson today (or should i say hitting me over the head with a sack of bricks) i needed it, and i get it.


I respect you for this, Donna.

You do get it.

Good on you. Peace to you, sister..


******************
Yvonne, lover of old garden roses, my DH Enrique, Marissa and Dahlia Lynn!

"what is yvoone class prom queen or something of pea high? Thats gotta be the big joke here under the bleechers."
~the "great" pea~pea


-Becky-
peain' with my toes in the sand

PeaNut 12,495
March 2001
Posts: 12,786
Layouts: 438

Posted: 5/1/2009 8:32:15 PM
Donna, I'm glad to see that you refunded her. It was the right thing to do.

Sometimes the lessons to learn are hard....and painful....and come with a price. Chalk this one up to one of those.



Rebelyelle
PeaFixture

PeaNut 371,860
April 2008
Posts: 3,601
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Loc: Arlington, VA

Posted: 5/1/2009 8:32:32 PM
Donna - I also thank you for posting your, what I perceive to be, sincere thoughts here for all to see. We *do* get that people makes mistakes. What boggled, at least my mind, was that you didn't seem to "get" why so many of us were upset. I believe that you get it now, and again, appreciate you addressing this in public.

rhodypea
BucketHead

PeaNut 213,001
July 2005
Posts: 547
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Loc: rhode island

Posted: 5/1/2009 8:32:54 PM
Ladies...I respectfully suggest we put our $$$ where our mouths are..
1. stop buying DD porducts

but MORE importantly let's do something for Sharon - what is her paypal addy? If every person in the 6 pages of this thread sent $5 or $10 she could recoup some of the $$ back. How awesome and INSPRING would that be???

PeaMommyJade

PeaNut 260,450
May 2006
Posts: 10,289
Layouts: 169

Posted: 5/1/2009 8:33:43 PM
thanks for the life lesson today (or should i say hitting me over the head with a sack of bricks) i needed it, and i get it.




Thanks for apologizing.

One of the main reasons it set me off personally is that as a cancer survivor I know how scared she is..the unknown is terrible.I just hated that she was having to deal with this as well. Also, the lady who made the eye cancer comment should be ashamed of herself.

You have done something a lot of your counterparts haven't done and apologized.



*Kath*
Official Time Clock of 2Ps

PeaNut 2,739
February 2000
Posts: 10,072
Layouts: 0
Loc: On a cruise ship fighting zombies

Posted: 5/1/2009 8:33:53 PM

let me state right up front that sharon was refunded. i might not even need to say anything after that.

thanks for the life lesson today (or should i say hitting me over the head with a sack of bricks) i needed it, and i get it.
I'm happy to hear this, Donna.


--------------------
Welcome to Hotel California, the Green Room, where the laws of physics don't apply, effect determines cause, Deja Vu is Master, and the white rabbit runs free.

Your punch-in has been duly noted.



Kerri W
Ancient Ancestor of Pea

PeaNut 7,171
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Loc: Kentucky

Posted: 5/1/2009 8:34:43 PM

thanks for the life lesson today (or should i say hitting me over the head with a sack of bricks) i needed it, and i get it.
--------------------------------------------------------------------------------



I respect you for this, Donna.

You do get it.



Ditto. Thank you for doing the *right* thing.

SupaScrappa
release the flying monkeys!

PeaNut 147,054
May 2004
Posts: 17,050
Layouts: 7
Loc: Austin Texas

Posted: 5/1/2009 8:36:37 PM

thanks for the life lesson today (or should i say hitting me over the head with a sack of bricks) i needed it, and i get it.


bravo, donna. I'm not entirely convinced that you do get it, but I'm hopeful that with some reflection you will.

Sharon, I'm so sorry you had to deal with this and wish you all the luck next week!! We are all pulling for you!




kewPEAzmommy
Silly gangster!!!

PeaNut 182,169
December 2004
Posts: 12,772
Layouts: 45
Loc: LOST on Oahu, Hawaii

Posted: 5/1/2009 8:37:05 PM
Glad to see everything is resolved.




ladytrisha
AncestralPea

PeaNut 23,636
October 2001
Posts: 4,263
Layouts: 0

Posted: 5/1/2009 8:37:16 PM
good to see the refund was issued (although isn't it a sad shame that the doubtful side of me hopes for confirmation of same from the OP or her friend, AKathy?)

The refund should have been done immediately, not after over 6,000 hits on this, countless e-mails to manufacturers of sponsoring product, and other hits on other boards.

Its a real shame to have watched all of this transpire today, and I really hope a lesson was learned. It'll be interesting to hear how future events are conducted and whether its just damage control speak or an actual life changing event.

To the OP, again, you are in my prayers for a successful surgery and a quick, pain free recovery. You have a lot of pea-ple pulling for ya that's for sure


Trish
Simi Valley, Ca.
Enjoying paradise with my hunky Hawaiian hubby for over 33 years;
Proud Scout Mom to my Eagle Scout Brian!
If its Sunday - its NASCAR in the house! #48 heading for SevenTime!
Fast men in fast cars -- WOOHOO!!



cycworker
On dry runs Santa drives the Isuzu

PeaNut 159,331
July 2004
Posts: 9,903
Layouts: 0
Loc: Vancouver Island, BC, Canada

Posted: 5/1/2009 8:37:58 PM

If DD was giving her the option to sell her spot without making it public I'm not sure how your post will help the situation.


Exactly.

I think at this point people are being unfair to Donna. From what I understand, the OP can sell her spot. It is perfectly reasonable, imo, for DD to want to have that be done privately, however.

If you start making exceptions to rules and people find out about it, you can have a disaster on your hands. And it can happen for even a small about of $$ - I run a sports league for kids and you make an exception for $5 because a family is having a hard time and all H#*@ can break loose.

No matter what, this situation is lose-lose.

Now, the person who made the callous eye cancer remark was a jerk. But Donna can't be responisble for that.


-Tania... but people who like me call me `Tang`


The secret of a good life is to have the right loyalties and hold them in the right scale of values.
Norman Thomas
US socialist politician (1884 - 1968)

Human and civil rights should NEVER be subject to the tyranny of the majority. Minorities gain legal equality only when those in power come to understand that their unearned privilege is wrong, and enforce change upon society. - ProfessorZed

1edgePea
NookBook Pea

PeaNut 166,316
September 2004
Posts: 25,016
Layouts: 36
Loc: Hiding from my Swiffer

Posted: 5/1/2009 8:38:28 PM
Whew. Glad that this is taken care of.

Thank you, Donna, for doing the right thing. As one of your harshest critics today, I want to say that as I read your most recent response, I was touched, and I honestly felt like you were sincere. Dare I admit that I even got a little choked up as you shared your thoughts - because I was... choked up and touched that you finally got what this whole thing was about: it's about a community who cares so much for people we don't even know that we are tenacious in our quest to see that one of our own is taken care of. And since we are unable to hold Sharon's hand before or after her cancer surgery, we did the only thing we knew how to do - we went to bat for her when she was too weary to do so herself. That's how we roll around here. I have to say that my hope was that you would step up to the plate. You were slow in getting there, but getting there you did, and for that, I applaud you.

Thank you.



surlymonkey
PeaAddict

PeaNut 229,249
October 2005
Posts: 1,340
Layouts: 95
Loc: Dallas, Texas

Posted: 5/1/2009 8:38:31 PM
Sharon, you are in my thoughts and prayers. I am so sorry that you are going through all of this. I can't imagine how scary this is and how hard it must be to be strong during times like this.

I'm glad to see that the DD situation has resolved itself and regardless of the hand-slapping that was posted along the way, I think that it is a blessing that you posted your vent to this message board.

This thread has been viewed over 10,000 times and I from what I have seen of the peas, I can almost guarantee a good thought, wish and prayer has been said for you each and every time.

I hope that healing is headed your way.


~~Stephanie~~

My Blog:
Shopping and Crafty Goodness..Scarlet Monkey See
My Flickr Photostream:
Vintage and Crafty Goodness.. Flickr Goodness

JaeCee
PeaNut

PeaNut 233,874
November 2005
Posts: 435
Layouts: 5

Posted: 5/1/2009 8:39:16 PM
" i think i speak for sharon, kathy and myself when i say this whole situation got blown way out of proportion."

No, see, it wasn't blown out of proportion. It was handled incredibly poorly at the beginning and your customer base had a strong reaction. You again handled things very poorly by calling, explaining the policy and continuing to not refund her money, while you had a waiting list of others to draw from. Double dipping at the expense of a woman with cancer.

There was more shock expressed about your action as things played out. So it wasn't blown out of proportion at all. You were getting a response to your actions. Just so we're clear on that. You made a decision, it was responded to. Not blown out of proportion.

You didn't make the right decision when you had several opportunities to. You finally did the right thing because of the "message board fodder," not because you would have done the right thing if no one was watching...


TinaFB
the lunatics have taken over the asylum

PeaNut 25,135
November 2001
Posts: 25,984
Layouts: 349
Loc: Maryland

Posted: 5/1/2009 8:40:58 PM
Well done, Donna. Now are you "Inspired" to kick the eye cancer lady in the shins during one of your classes? We won't judge you for that.


Tina


littlefish
Peain' in the Pool

PeaNut 78,065
March 2003
Posts: 16,919
Layouts: 139
Loc: Sunshine State

Posted: 5/1/2009 8:42:51 PM
Apology or not, I don't think it should've taken a "bag of bricks" to get what should have been done in the first place accomplished.

To quote Athena

You know, JUST BE compassionate.


Pretty simple concept that shouldn't need to be "taught" by a whole pod of pissed off peas.


Julie

OKtrae
AncestralPea

PeaNut 131,500
February 2004
Posts: 4,797
Layouts: 15
Loc: Owasso, OK

Posted: 5/1/2009 8:44:02 PM

The refund should have been done immediately, not after over 6,000 hits on this, countless e-mails to manufacturers of sponsoring product, and other hits on other boards.


The above and the text of the emails that were sent out are why I will stand by my decision to not purchase DD items going forward.

I am very glad for Sharon that she'll get a refund and hopefully Donna did learn a very big lesson and not a life lesson. A business lesson, since it is a business afterall.



~*kristina*~
Typical Liberal Pea

PeaNut 55,230
November 2002
Posts: 18,604
Layouts: 106
Loc: Fly Over Country

Posted: 5/1/2009 8:45:30 PM

Well done, Donna. Now are you "Inspired" to kick the eye cancer lady in the shins during one of your classes? We won't judge you for that.


No kidding. That gal needs a swift kick in the ass for her stupid and insensitive comment.
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