so I have to have surgery Tuesday and Inspired doesn't give emergency medical refunds *UPDATE #4*

Two Peas is Closing
Click here to visit our final product sale. Click here to visit our FAQ page regarding the closing of Two Peas.

Posted 5/1/2009 by pe@ce in NSBR Board
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Spongemom Scrappants
In my happy place.

PeaNut 297,141
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Posted: 5/1/2009 8:45:41 PM

Ironically, it apparently took "blowing it out of proportion" (Donna's words) to get the right thing to happen.

Sharon - I hope all goes well for you.

guzismom
Ancient Ancestor of Pea

PeaNut 31,617
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Posted: 5/1/2009 8:47:53 PM

i am human. i fail. i succeed. i am touched. i am hurt and i am sensitive...all of which i have felt simultaneously today.



All of which could have been avoided by simply doing the RIGHT THING from the start and STATING IT CLEARLY AND PUBLICALLY when it became a public matter.

Sharon.....I'll be praying for you this week.

coleland
Oh disregard.

PeaNut 27,682
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Posted: 5/1/2009 8:50:35 PM
Thank you Donna.

Good Luck Sharon - I'll be thinking of you.

bluenoser3652001
PeaNut

PeaNut 216,140
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Loc: Nova Scotia, Canada

Posted: 5/1/2009 8:50:46 PM
"Well done, Donna. Now are you "Inspired" to kick the eye cancer lady in the shins during one of your classes? We won't judge you for that"

Ditto for me

Sharon, please let us know how things go for you, we all wish you well and sincere love in the next week. A very well and speedy recovery,,,Carol

*Michelley*
Bitch, please

PeaNut 117,887
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Posted: 5/1/2009 8:50:49 PM
Call me the cynical bitch but really, the refund and apology came only after you realized what was probably going to happen to your bank account. It shouldn't take a "bag of bricks" to force you to be human and realize that a little compassion can go a long way. Too little, too late IMO. *shrug*


Burning Feather
I conceived but I can't see you

PeaNut 158,336
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Posted: 5/1/2009 8:55:00 PM
I'm going to give Donna the benefit of the doubt and hope that the refund and further communications were done with sincerity and that it was simply a matter of "I didn't get it but now I do."


leftturnonly
Will trade mosquitoes for cookies.

PeaNut 416,788
March 2009
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Posted: 5/1/2009 9:05:41 PM
I'm skipping pages of posts, so I'm sure someone would have said this by now.

Every time I've seen Donna on TV she was always talking about her family and even how she lost one of own daughters.

OP - I will never look at her products the same way again......... and I'd give/sell my spot to someone else and NEVER regret doing so. In fact, if I were you, I just might anyway and let them try to do something about it. (That's what someone with eye cancer will look like at the classes, don't ya know.)


ETA - I thought this was Donna Dewbury. Sorry. Wrong Donna here.

scrapcreator
legend in my own mind

PeaNut 6,186
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Posted: 5/1/2009 9:08:12 PM
I am so sorry that you are dealing with cancer and I can understand why this might send you over the edge - especially with the (I can't even describe it) response you got from someone attending the event (on a "supportive" "positive" board). I haven't read all of the responses but I am hoping that you will at least be allowed to sell your spot.

Hugs! Sending positive thoughts and prayers for a successful surgery.

Jeanne

D3inKs
PeaFixture

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March 2002
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Posted: 5/1/2009 9:12:43 PM
Thank you Donna, for posting this update and for rightfully refunding the money.

svjuls
PeaAddict

PeaNut 11,120
February 2001
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Loc: Texas

Posted: 5/1/2009 9:17:27 PM
Thanks Donna for the apology to all of us for the way this was (mis)handled. I too choose to see your words as sincere (and you even capitalized a few of them --see, we're not all bad, we noticed) and have a feeling that in the future you will choose your words a bit more wisely.

I so appreciate that you gave her a refund, that is really what I had hoped for and I hope that she understands, and you as well, that we only got all Mama-bear because we felt like someone needed to stand up for her.

I'm sure that you had many more things you needed to do today, so thanks for your time.

scraps2tell
PeaNut

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Posted: 5/1/2009 9:18:16 PM
I feel it is NOT SINCERE. I can see her telling her husband, "what a bunch of cry babies".

She only gave the refund AFTER she thought she would lose customers.


leftturnonly
Will trade mosquitoes for cookies.

PeaNut 416,788
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Posted: 5/1/2009 9:21:23 PM
I missed a whole lot. Donna apologised?

Did OP get her money back?


I hope you will heal very quickly and the cancer will never come back, OP.

Tryingtobewise
StuckOnPeas

PeaNut 45,264
August 2002
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Posted: 5/1/2009 9:21:26 PM
Not sure why it took DD so long to "get it". Should not have been rocket science. Glad for OP though.

Shesa-Renegade
BucketHead

PeaNut 214,068
July 2005
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Posted: 5/1/2009 9:23:34 PM
She has still lost at least one customer....ME! Unfortunately, I purchased my ticket for Inspired last July. I don't want to lose my money on that event (it's close to $1000 invested) but be assured that not one extra dollar will be spent by me that will end up in the Downey pockets. I will boycott anything affiliated with her from this point forward.

AN
In Memoriam

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Posted: 5/1/2009 9:26:07 PM
I'm glad pe@ce was able to get her refund.

Unfortunately for DD, too little, too late to salvage my opinion. Not that she cares about my opinion, but I can't imagine I'm alone.

The sack of bricks comment - welcome to NSBR honey. Enjoy your stay.

DanaPea
Quietly sneaking

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Posted: 5/1/2009 9:28:45 PM

Well done, Donna. Now are you "Inspired" to kick the eye cancer lady in the shins during one of your classes? We won't judge you for that.


I swear that if you did do this I'd buy many of your items. I have a stack of photos of my DS's first year that are begging for some scrapping.

In the end the right thing was done. Be it the power of Peas or just that it was the right thing to do. I understand a no refunds policy and running a business but sometimes common sense has to win out. It won out here.

ladytrisha
AncestralPea

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Posted: 5/1/2009 9:31:05 PM

Call me the cynical bitch but really, the refund and apology came only after you realized what was probably going to happen to your bank account. It shouldn't take a "bag of bricks" to force you to be human and realize that a little compassion can go a long way. Too little, too late IMO. *shrug*


yup, that's me too. I just strike another product off my list - no big deal for me. I just choose to speak with my wallet. There are plenty of truly genuinely nice people and companies out there that I can support and will.
As I posted before, I just wonder if it was the message board hoopla or the e-mails to the manufacturer/sponsors that finally made the light bright enough. We'll never know, but the cynical part of me thinks I know the real answer.

thistleivy
Ancient Ancestor of Pea

PeaNut 210,464
June 2005
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Posted: 5/1/2009 9:32:04 PM
I'm still not signing up for that class at my LSS, I just don't think I could sit there quietly. What she 'finally' did, should have been done right off the bat. No if's and's or but's.

scrapgal12
PeaNut

PeaNut 343,437
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Posted: 5/1/2009 9:32:24 PM

I'm glad pe@ce was able to get her refund.

Unfortunately for DD, too little, too late to salvage my opinion. Not that she cares about my opinion, but I can't imagine I'm alone.

The sack of bricks comment - welcome to NSBR honey. Enjoy your stay.


I agree with this

julieberg
Ancient Ancestor of Pea

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Posted: 5/1/2009 9:45:27 PM


Way too late to make up for what should have been done HOURS ago.
No buying DD for me.

nerovh
PeaAddict

PeaNut 39,301
May 2002
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Posted: 5/1/2009 9:50:49 PM
I guess you can add me to the "cynical" list. I can't support somebody who only "gets it" after she finds out it's going to hit her in the wallet. I am truly glad that Sharon got her money back, but I cannot praise DD for doing the right thing only when she realized the bad PR was going to cost her more than it would to send the refund. Also, you can't make a sincere apology while you are back-handedly still trying to shift some of the blame for what happened onto the customer.

Everytime I see the name "Donna Downey" now, I will associate it with this whole incident. I will also not forget her "Acts of God" policy that allows her to cancel her events because she stubbed a toe and keep all the money. That alone lets me know exactly what she thinks of her customers. Sorry, but I'm done with anything that has her name on it.

leftturnonly
Will trade mosquitoes for cookies.

PeaNut 416,788
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Posted: 5/1/2009 9:52:40 PM
I have a headache & I've been jumping all over trying to get Donna's words right..... still think I've missed some, so if I'm mistaken, I apologize.


why make this public? ............. i am sure your words could better be spent in encouragement and support for sharon and her family as she has just gotten the shock of her life


Oh my. Donna really has a way with words.


Sharon - you have the entire NSBR behind you. Everyone wants you to get well.


**ScrapWench**
Seems a pity to miss such a good pudding.

PeaNut 247,139
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Posted: 5/1/2009 9:57:24 PM
Ten hours from Sharon's first vent to Donna's apology and refund. In 10 hours irrepairable damage to your reputation and business.

clee321
It is always easier to edit than it is to create

PeaNut 161,211
August 2004
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Posted: 5/1/2009 9:59:35 PM
Donna, there should have been arrangements made earlier. I don't believe your sincerity and since an arrangement was made with this pea in Feb 2009 for her to sell her spot, I don't understand why it took you so long and so many email to do what should have been done in the first place.


StampNScrap1128
AncestralPea

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Posted: 5/1/2009 10:01:23 PM
I'm glad to see Sharon will get her money back.

Donna, you may want to deeply think of these sayings: "When people show you who they are, believe them." And "First impressions count." Hopefully you will remember those sayings when you are dealing with customers in the future. Learn and remember today.

Mary in OK

stefferoo
PeaAddict

PeaNut 258,989
April 2006
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Posted: 5/1/2009 10:02:56 PM
Well, I'm glad Donna did the right thing, but, why did it have to get to this point? Would she have refunded Sharon on her own? No. It was only after we snowballed her.

I'm glad she came on here and apologized. I will still boycott her products and encourage others to do the same. She has shown her true colors.

MNBonnie
Felicity Smoak's BFF

PeaNut 64,193
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Posted: 5/1/2009 10:03:23 PM

i just know giving in to the negativity that has followed this isnt the answer.


Well now, that's pretty comparable to SJ's "there are more important things to be worrying about" handslap.

Wise business owners realize they get valuable information from customers through their complaints, as well as their compliments. USE this as a learning tool to better your business. I still can't grasp how many women think they can go from sticking papers and photos together to running their own product lines and corporations. Because time and again we see unprofessionalism from scrapping "celebrities."


leftturnonly
Will trade mosquitoes for cookies.

PeaNut 416,788
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Posted: 5/1/2009 10:04:30 PM

Ten hours from Sharon's first vent to Donna's apology and refund. In 10 hours irrepairable damage to your reputation and business.


Thanks Wench.

$600 buys WAY more bad publicity than good!

Rebelyelle
PeaFixture

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Posted: 5/1/2009 10:05:30 PM

Donna, there should have been arrangements made earlier. I don't believe your sincerity and since an arrangement was made with this pea in Feb 2009 for her to sell her spot, I don't understand why it took you so long and so many email to do what should have been done in the first place.

Whoah. That does NOT sit well here...

tryagain
BucketHead

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March 2008
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Posted: 5/1/2009 10:06:57 PM
I am happy that Sharon received a refund but it should have never escalated to this.

I will keep my stance on this and not be buying any more DD products or attending events. I have shared this thread with my scrapbooking groups as well and they will all be boycotting as well.

It is sad that it came down to how bad she looked and the publicity to do the right thing.

okiecatstamper72
PeaNut

PeaNut 245,784
January 2006
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Posted: 5/1/2009 10:09:17 PM
Although I am glad Donna did the right thing, it is a shame that companies have become so cold. So many businesses have really begun to miss the human side of things and it's no longer about the person. I only wish more businesses could see the person and not the $$$ and things would change.

I am so sorry you are going through what you are going through and please know that my thoughts and prayers are with you and your family as you go through this very tough time. You have a lot of people pulling for you and please do keep us all posted okay?


bluechiwawamom
Maker of the butt sweater

PeaNut 116,746
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Posted: 5/1/2009 10:13:57 PM
I just have one question. What they heck does a person get for $630? Please tell me it includes food, air travel, and hotel. Because I can't imagine spending that kind of money for someone to show me anything about scrapping.

And Sharon, I will hold you in my prayers!

Anna*Banana
:blink:

PeaNut 69,360
February 2003
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Posted: 5/1/2009 10:16:03 PM
Pe@ce, you will be in our prayers for a very positive outcome for your surgery and a full recovery and remission.

I find the responses from scrapping industry notables so entertaining. Its as if they set out to say and do the absolute worst possible thing, business wise. Its a business nightmare but very entertaining. Sadly it was horribly hurtful to someone this time.

This has been pointed out countless times, but still, the women in this industry refuse to listen: Get some business savvy already!!!

clee321
It is always easier to edit than it is to create

PeaNut 161,211
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Posted: 5/1/2009 10:19:36 PM

Donna, there should have been arrangements made earlier. I don't believe your sincerity and since an arrangement was made with this pea in Feb 2009 for her to sell her spot, I don't understand why it took you so long and so many email to do what should have been done in the first place.


Whoah. That does NOT sit well here...


Yeah I didn't like reading that either.

I was googling Donna to find out more about her b/c before this thread I didn't know who she was. When I googled her name and Inspired the Feb 2009 post was the 3rd or 4th post.

I am always amazed by how business people can destroy all their hardwork by losing touch with their clientele and by forgetting that they are not untouchable.


Filet-o-Mich
and 3 small fries

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Posted: 5/1/2009 10:20:22 PM

Donna, or any of her employees, if you read this, I hope you understand that you stand to lose a lot more than the $600+ for this one seat to your event.

I'm still back on page 3, and understand there has been some sort of resolution by page 8, but didn't the event itself only cost somewhere around $175 including supplies? And the plane ticket was another $500+ (I`m assuming that part can be recovered with the airline)? If that is what I am understanding (this is from what AKathy posted on page 1) it really is unbelievable that it took this much for a refund to be issued. All this over less than $200 on DD part! *shaking head*

Back to read the rest of the thread.

AthenainCA
Right Pea on the Left Coast

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Posted: 5/1/2009 10:23:10 PM

let me state right up front that sharon was refunded.

Donna, I'm glad for that. That is, in this situation, the right thing to do. It's just unfortunate that wasn't your first instinct. Because it wasn't your first instinct, it's created a situation which leaves a bad taste in people's mouths.

I don't wish to beat you over the head with bricks, but man, when someone is espousing the life messages that you do and earning your living by doing so, we sort of expect you to live up to them.

GimmeCandy!
StuckOnPeas

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March 2009
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Posted: 5/1/2009 10:26:45 PM
Woah! A girl goes out for the day and comes back to this???

TG Donna finally did the right thing.

Sharon, best of luck to you in fighting your cancer. I know this must be a difficult time for you and this was the last thing you needed to deal with at this time. I will keep you in my thoughts and look forward to the day you share you're cancer-free. ((hug))

As for Marissa Elliot, you should be ashamed of yourself. I can't even imagine what kind of person writes something so heartless. I hope you go to the event and get the same treatment from all the women there that you gave to Sharon.

simplekelly
Loving Life

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Posted: 5/1/2009 10:27:54 PM
100% not impressed. <------how I feel about crappy customer service in extenuating circumstances.

DD=F in my book. blech.

OP. We love you and are pulling for you and will be here to give you hugs before and after your surgery.

toodiefroodie
StuckOnPeas

PeaNut 117,520
November 2003
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Posted: 5/1/2009 10:28:37 PM
I am keeping you in my thoughts and praying for a successful outcome for you.

As for the person who wrote that post and made that disgusting, overly cruel and way under sensitive comment, may she rot in hell. Sorry, but that's just way out of line. How dare she!!!

leftturnonly
Will trade mosquitoes for cookies.

PeaNut 416,788
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Posted: 5/1/2009 10:29:09 PM

but didn't the event itself only cost somewhere around $175 including supplies?



I stand corrected.

How to wreck a reputation for under $200.


ETA -

the event was 545.00, NOT including airfare and hotel costs.


Whatever the cost, it was CHEAP bad publicity.


freecharlie
What happens in NSBR, stays in NSBR

PeaNut 109,127
September 2003
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Posted: 5/1/2009 10:29:40 PM

I hope that once this blows over (hint, hint) that you will continue to touch base with sharon because you did a good thing today.


thanks for the life lesson today (or should i say hitting me over the head with a sack of bricks) i needed it, and i get it.
Sorry lady, but this Pea is not going to take the hint. For me as well as others it is too, little too late.

I don't wish to beat you over the head with bricks, but man, when someone is espousing the life messages that you do and earning your living by doing so, we sort of expect you to live up to them.

Apparently, that is the only way she listens

Oh and you want to be a professional and run a business? Learn how to capitalize.

*SeikasHaven*
AncestralPea

PeaNut 354,541
January 2008
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Posted: 5/1/2009 10:32:32 PM
Sharon, I'm glad you have your money back- one less thing for you to deal with right now! I wish you all the best with your surgery and recovery! You know we'll be here for you every step of the way with prayers and positive thoughts.

Donna, I am glad that you chose to publicly respond to this matter and make things right for Sharon. For that you have gained my appreciation. What you have not gained is my respect.

It should not take over 10,000 views, countless emails and letters to your sponsors for you to do the right thing. I find it incredibly sad that you only chose to make restitution when you saw the potential financial impact that this sh**storm could have on your wallet. Yours is not a business that I will choose to support any longer.

This "message board fodder" as you call it is a strong and thriving community. We may have our dramatic, infantile and less-than-pround moments but we protect our own fiercely. Whatever you think of us, the fact remains that when this is over- when Inspire is far behind you and you no longer think about 2Peas... we will be here. We will be here as Sharon kicks this cancer's ass, as she recovers and heals, as she struggles, perserveres and overcomes. We remain, as will the blemish you created on your company today.

I hope you learned something today.

~celeste~
Ancient Ancestor of Pea

PeaNut 66,910
February 2003
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Posted: 5/1/2009 10:40:45 PM
the event was 545.00, NOT including airfare and hotel costs.

From the website:
545.00 per person.

This fee includes the admission to all 6 core workshops, activities, lunch and snacks Friday and Saturday and dinner Saturday evening.



This event fee does not include the cost of meals on Thursday, dinner on Friday, transportation, or hotel cost.

SimplyBeautiful
PeaAddict

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October 2001
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Posted: 5/1/2009 10:42:59 PM
I pray that you come through your surgery and that this SB matter be resolved.

jenjie
PEAsed to be here

PeaNut 88,667
May 2003
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Posted: 5/1/2009 10:45:15 PM
Sharon I'm praying for you as you face your upcoming surgery. I hope you'll be able to have a restful and enjoyable time with your family this weekend, and that your recovery will be quick and complete. I'm so sorry you had to deal with this mess at a time like this. Know that you have many, many people pulling for you.

freecharlie
What happens in NSBR, stays in NSBR

PeaNut 109,127
September 2003
Posts: 22,066
Layouts: 4
Loc: Colorado

Posted: 5/1/2009 10:46:35 PM
WJust wanted to say that I have never seen a 3 pager, let alone an 8 page thread where all the peas agree.

Man, can we protect our own or what?

cycworker
On dry runs Santa drives the Isuzu

PeaNut 159,331
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Posts: 9,903
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Loc: Vancouver Island, BC, Canada

Posted: 5/1/2009 10:46:49 PM
I wasn`t going to say anything more but I can`t seem to stop myself.

I think people are upset, and they are acting on emotion, which makes sense. And I don`t think Donna or the sponsors of Inspire deserve to be boycotted over this situation.

I`ve met Donna. She`s been very gracious to me and to my friends. I am looking forward to seeing her again in Sept when she teaches at the anniversary of an LSS.

I don`t think she deserves to have people attacking her and trying to destroy her business because she initially did something you don`t agree with.

I think continuing to beat this topic to death is unproductive. It is time, imo, to focus on praying for Sharon`s surgery. The negativity isn`t helpful.

People are human. Sometimes they disappoint us. Sometimes they make choices we wouldn`t make. It can happen to any one of us. Forgiveness is a good thing.

leftturnonly
Will trade mosquitoes for cookies.

PeaNut 416,788
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Loc: Living in Kim's Perfect World, again.

Posted: 5/1/2009 10:48:00 PM
No kidding freecharlie! Too bad we're not giving Sharon words of support and encouragement.


ETA

People are human. Sometimes they disappoint us. Sometimes they make choices we wouldn`t make. It can happen to any one of us. Forgiveness is a good thing.

that. -- As a life philosophy. Still mad about Donna.



ETAETA OP... I was being sarcastic. You will have a lot of prayers and good wishes going with you into surgery and recovery from the peas!

clee321
It is always easier to edit than it is to create

PeaNut 161,211
August 2004
Posts: 9,670
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Loc: Land of Mold and Pollen

Posted: 5/1/2009 10:51:04 PM
cycworker - I would agree if her actions hadn't been different for a pea who just had a change of plans

from feb 2009

Jennerator
AncestralPea

PeaNut 74,223
March 2003
Posts: 4,533
Layouts: 144

Posted: 5/1/2009 10:52:39 PM
"Well done, Donna. Now are you "Inspired" to kick the eye cancer lady in the shins during one of your classes? We won't judge you for that."



This pretty much sums up how I feel.
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