What does 1-3 business day shipping mean to you when you pay...

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Posted 1/5/2010 by kiss_me_kates in NSBR Board
 

kiss_me_kates
StuckOnPeas

PeaNut 284,850
November 2006
Posts: 2,911
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Loc: Iowa

Posted: 1/5/2010 3:51:26 PM
$8.99? I ordered a product on December 30th in the morning from Amazon.com and I picked the 1-3 day shipping because I wanted the item fast. I just got an e-mail from the company stating they just now sent out my product. Now, I understand the holiday was in there, but what about Thursday, Monday and Tuesday? Is it me or doesn't 1-3 day shipping usually mean you get your item in that amount of time too? Now the item isn't going to be here until Thursday, which would have been the same day if I had picked standard shipping. Should I be mad or am I misunderstanding this?

smokeynspike
Peain' on the Wasatch Front

PeaNut 169,644
September 2004
Posts: 8,496
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Loc: Utah

Posted: 1/5/2010 3:53:39 PM
A lot of companies weren't even open the whole day on Thursday of last week. I would have expected it to ship on Monday, but then they were backlogged from the long holiday weekend so everybody that ordered before you got shipped first I bet.

Melissa

K-B8123
Ancient Ancestor of Pea

PeaNut 395,153
October 2008
Posts: 10,537
Layouts: 139
Loc: Here

Posted: 1/5/2010 3:55:08 PM
Sometimes amazon doesn't have things in stock or ready to ship right away. The 1-3 days is the time it will take to get to you once it has left their facility. I've cancelled a couple orders because of that. I wanted a book in about a week and chose 1-3 day shipping, but they couldn't actually ship it until it was too late to be useful to me.


In your case if you chose standard shipping it would take 7-10 business days from today (or whatever standard is) for your order to arrive.

ReneeLamb
PeaFixture

PeaNut 328,442
July 2007
Posts: 3,101
Layouts: 504
Loc: Madison, MS

Posted: 1/5/2010 3:56:34 PM
exactly what the first two peas stated. This is usually why I won't pay the extra $ for expedited shipping unless it specifically states "in stock" and it's not near a holiday.

Luvnlifelady
Ancient Ancestor of Pea

PeaNut 289,166
December 2006
Posts: 19,658
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Loc: Southern California

Posted: 1/5/2010 3:56:35 PM
I had a similar thing happen. I ordered software on the 26th. I didn't receive it until yesterday!

I think the supplier things it's 1-3 days from the time it leaves the warehouse. I think it's from ordering. I guess what's the difference is, but sometimes it can take at least a couple days just to get the order processed which is frustrating.

wannaplay
StuckOnPeas

PeaNut 295,424
February 2007
Posts: 2,134
Layouts: 26

Posted: 1/5/2010 4:02:21 PM
1-3 business days shipping is 1-3 days in the mail (or whatever) AFTER the order is processed and leaves the plant. At least everywhere I've ordered from says that very thing explicitly on their shipping pages. I WANT it to be otherwise, but places that offer it ususally call it EXPEDITED HANDLING. Meaning they process the order faster than normal.

Georgiapea
Mom to the Wild Things.

PeaNut 96,783
July 2003
Posts: 28,225
Layouts: 0
Loc: Altoona, Alabama

Posted: 1/5/2010 4:07:33 PM
I was ordering from Amazon shortly before Christmas and there was a notice that read something like "Paying for more expensive shipping will not get the package there any sooner".

disneypal
PEAS Porridge Hot

PeaNut 93,127
June 2003
Posts: 19,207
Layouts: 169
Loc: Somewhere over the rainbow

Posted: 1/5/2010 4:13:48 PM
Wouldn't today be the 3rd day? To me 1-3 days shipping means they ship it out in 1 - 3 days, so you receive it in 2-5 days.

12/31 Thursday = Day 1
01/01 Friday was a holiday
01/04 Monday = Day 2
01/05 Tuesday = Day 3

I'm sure the holiday slowed the process down a bit, sorry you haven't gotten the product sooner, that can be frustrating

kiss_me_kates
StuckOnPeas

PeaNut 284,850
November 2006
Posts: 2,911
Layouts: 5
Loc: Iowa

Posted: 1/5/2010 4:16:09 PM
To be honest, I'm not sure exactly what it said next to the shipping options. I do know that it was in stock and that it was ordered on Wednesday the 30th at like 9am. So I guess next time I'll just pick standard shipping. And the only options I had were 1-3 business days or 3-5, not 7-10 like mentioned. An expensive lesson learned, but still very deceiving and I won't be doing that again. Still though, even if Thursday wasn't a full holiday for that business, then it should have been noted and I would have picked differently.

stfubbq
StuckOnPeas

PeaNut 249,252
February 2006
Posts: 2,851
Layouts: 0
Loc: T-town

Posted: 1/5/2010 4:16:31 PM
I learned the hard way that those dates mean the amount of time it takes the product to leave the warehouse, not the amount of time it will take to get to your door.

kiss_me_kates
StuckOnPeas

PeaNut 284,850
November 2006
Posts: 2,911
Layouts: 5
Loc: Iowa

Posted: 1/5/2010 4:19:09 PM
I guess too I'm thinking of Wednesday as a business day since my card was charged that morning by noon. Again, an expensive lesson learned the hard way.

lucyg819
pearl-clutching nitpicker

PeaNut 201,774
April 2005
Posts: 16,721
Layouts: 15
Loc: gone to chemo with BethAnne

Posted: 1/5/2010 9:00:01 PM
what the others said ... the 1-3 days shipping means time IN THE MAIL, and does not include processing time in their warehouse.

now most of the places I've paid extra to for expedited shipping also promise expedited handling to get it in the mail quickly. otherwise, what's the point?

I'm with you ... if I ordered something and paid for expedited shipping on 12/30, I would expect it to have been shipped by the 31st. that said ... I would have *looked* for that information on their web site before paying extra for fast shipping.
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