Loc: Sacramento, CA, USA
|Posted: 7/6/2012 10:07:02 PM|
Today I missed a delivery and had the note on the door saying they would attempt delivery again on Monday as the package requires a signature. I will be at work on Monday, so I called to ask that the package be held so I can pick it up at the UPS office. The pick up time is between 9-10pm which is fine, I've done it before.
But, the driver called about an hour later and asked if I was home to attempt to deliver the item again. I was home, so it worked out great that I didn't have to drive over to pick it up.
This is the fourth time this has happened - one of the times I wasn't going to be home, so I did have to pick it up, but the other three times the driver called back and was able to deliver the item the same day.
Is that policy? Are they penalized somehow for any deliveries they don't make or do I just have really nice drivers that don't want me to have to go pick up my own package later that night? I felt bad that he had to come back and was totally willing to go pick up the package since I did want to have it today and knew I wouldn't be home on Monday.
SMG in AZ
Je suis desole
Loc: Phoenix area
|Posted: 7/6/2012 11:12:47 PM|
There are some UPS peeps on the board who should know the answer. I know I have had the same thing happen so I would like to think it is just good customer service.
Ancient Ancestor of Pea
Loc: Living in the palm of the hand.
|Posted: 7/7/2012 12:24:30 AM|
I can not imagine they would be penalized for your not being home. I would vote great delivery people.
|PROUD MEMBER OF UAW LOCAL 659 - Home of the Sit-Down Strike!|
No, that's not a skoal can in my back pocket...
Loc: tornado alley
|Posted: 7/7/2012 6:39:06 AM|You have a nice driver - actually they can be penalized for doing what he did. They're held to a pretty tight schedule - at least they were in the center were I worked. There were times when they were instructed to miss stops intentionally so they could "make the numbers" they needed/time deadlines. (former UPS pt-sup)
ETA: Disclaimer - that was 12ish years ago when I worked there, things could have changed/be different where you live.
Old Dogs are Best!
Loc: With my dogs
|Posted: 7/7/2012 8:38:23 AM|
Policies may have changed; our local UPS route driver (the one that does it the most) will do stuff like that, if he has a sub, cross your fingers but you usually have to go and get it yourself.
Every MOM is a working mom!
"Retired" after 22 years of an Air Force Career
REMEMBER this Veterans Day
To quote Wayne Gretzky, "You miss 100% of the shots you never take."
|Posted: 7/7/2012 8:54:27 AM|
I've never had that happen!
if I know something requires a signature I'll have it sent to my work address.
sounds like you have a wonderful UPS guy!!!!
|Posted: 7/7/2012 9:05:23 AM|
I have had the opposite experience. I was anxiously waiting for a $700 camera lens and was tracking it online. The online status said my driver attempted delivery and would try again the next day. I thought it a little strange that there was no note left on my door, but I was going to be home all day the next day so I shrugged it off. The next day I waited all day, watched for him and he never came. At 2:30 that day I checked the website and there it was again - he claimed he attempted delivery. I ended up having to go pick it up and was not happy! I know they are on a strict timetable, but had never had this happen before.