Papertrey Ink

Two Peas is Closing
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Posted 11/13/2012 by tewzers2 in General Scrappin'


PeaNut 16,204
June 2001
Posts: 1,040
Layouts: 3

Posted: 11/13/2012 10:12:25 PM
If I remember correctly, a lot of people have had problems with orders from Papertrey Ink. How long does it typically take to get an order from them?

Ancient Ancestor of Pea

PeaNut 21,328
September 2001
Posts: 6,413
Layouts: 0
Loc: at my computer

Posted: 11/13/2012 10:46:46 PM
I am in Canada and it usually takes a month for me to get my order. It usually takes them a week to get it into the mail.

Going Up

PeaNut 376,447
May 2008
Posts: 1,520
Layouts: 24
Loc: Would rather be somewhere else.

Posted: 11/13/2012 11:53:29 PM
I order from them often. Probably to often. I've never had a problem. I get my orders in less than a week. I have an order that I'm waiting on now I can come back when I get it and let you know. But keep in mind the was a holiday. I always have enough for free shipping so mines comes USPS. But you can have it delivered ups. I usual get my orders in about a week though.
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To God be the Glory!

PeaNut 221,552
September 2005
Posts: 6,687
Layouts: 497
Loc: Glad to be back in the Carolinas!

Posted: 11/14/2012 6:09:07 AM
I used to order a lot but haven't in over a year because of the negative talk. I really need to order more cardstock but am leary. Good to hear the above poster gets hers quickly!


PeaNut 3,602
April 2000
Posts: 14,291
Layouts: 376
Loc: Massachusetts

Posted: 11/14/2012 6:12:11 AM
I have always gotten my order within a week. But I never order on new release day. I think that makes the difference.
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Be gentle; I'm a delicate little flower

PeaNut 172,765
October 2004
Posts: 12,223
Layouts: 2
Loc: Why do you wanna know?

Posted: 11/14/2012 6:57:52 AM
I've placed many orders, and have always received them in a timely manner, within a week I guess. Fortunately, I've never had a problem with damaged product, so I haven't had to deal with their CS, which is where I've read lots of negative stuff about.

I really do love their products.


PeaNut 521,220
September 2011
Posts: 544
Layouts: 61
Loc: Woodstock, GA

Posted: 11/14/2012 9:02:56 AM
I usually have my order within a week. I have never had any problems.
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Just Lizzy
Original Pea #5005

PeaNut 19,817
August 2001
Posts: 20,981
Layouts: 54
Loc: On the rocky shores of life... AKA Mid-Missouri

Posted: 11/14/2012 9:16:25 AM
I placed a large order with them last month and it arrived within the week. Excellent service!


PeaNut 57,891
December 2002
Posts: 1,811
Layouts: 2
Loc: Orange County, CA

Posted: 11/14/2012 9:25:49 AM
Buyer Beware!!!!!


PeaNut 351,615
December 2007
Posts: 556
Layouts: 0
Loc: Midwest USA

Posted: 11/14/2012 9:35:38 AM
I'm in state, so I get mine within a week. I've never had any trouble with PTI. They have a great product and if they are still running a part-time 3-woman team, it is impressive. I think most of the issues (at least what I've read) come up when you try to make changes to an order after it is placed. I just go in thinking that once I click to submit the order, it's a done deal.
They are still my first choice for copic paper (their Stampers Select White) and everything I've ever ordered has been top notch.

To err is human to pea is divine

PeaNut 100,403
August 2003
Posts: 8,173
Layouts: 270
Loc: San Jose, Calif

Posted: 11/14/2012 9:50:59 AM
You know I have been ordering from them for ~2 years and have never had a problem. I am in Calif they are in Ohio (if I remember correctly) and it takes about 1 week. They ship USPS Priority so that is 2-3 days there and figure 1-2 days to fill the order, I couldn't expect anything more than that.


PeaNut 220,078
August 2005
Posts: 160
Layouts: 0

Posted: 11/14/2012 11:51:37 AM
I too have been happy with their service. Like the other Pea said "I just try not to order on the new release day." Products are good quality and have always received my stuff promptly.


PeaNut 15,108
May 2001
Posts: 3,301
Layouts: 1

Posted: 11/14/2012 12:10:09 PM
The only time it took more than 7-8 days to get my order was when a train derailed with my package on it (not PTI's fault, obviously). I still got my package.

I had to deal with PTI customer service last month because they left a stamp set out of my order. It was ticked off on the packing slip, but not included in my package. I sent an email, received a prompt and apologetic reply, and my missing set arrived four or five days later. I was pleased with the CS response.
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