What do the peas say...re: reimbursement UPDATE on bottom

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Posted 11/14/2012 by Jac115 in NSBR Board
 

Jac115

PeaNut 7,626
November 2000
Posts: 28,989
Layouts: 127

Posted: 11/14/2012 9:24:28 AM
Just wondering what your opinion is....

1) I signed up my son for U12 summer soccer way back in March for $65
2) I learned in May that U12 league it wasn't going to happen due to low enrollment.
3) I received an email with two options, move him to a younger group U10 or get $ back. I replied to everyone in that email that I wanted full reimbursement.


In September, I got a check for only $35 that was dated July.
I reviewed the fees for each age level on their website.
$35 for U10 and $65 for U12. The organization made a mistake so I emailed three people to bring it to their attention.

Two months passed, still no reimbursement so I emailed everyone again early November.

It's only $30 right? Let it go or find a different approach to get my payment back? I don't care of two of the officers dislike me, it's wrong how they are handling things.

Annabella
Leads a Charmed Life

PeaNut 43,843
July 2002
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Loc: East Coast

Posted: 11/14/2012 9:27:30 AM
I would continue to email/call them. You're not giving them $30 for nothing.




Peppermintpatty
Mother of Benedict Cumberbatch's love child

PeaNut 279,995
October 2006
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Loc: Rockville, MD

Posted: 11/14/2012 9:29:44 AM
Um your money, get it back.





BEF2008
AncestralPea

PeaNut 183,504
January 2005
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Posted: 11/14/2012 9:30:31 AM
Keep emailing and calling. If they do that to everybody they are stealing a LOT of money. Start telling them you won't be signing up for subsequent seasons u til you are properly, fully reimbursed.

AnniesPaperGarden
PeaAddict

PeaNut 387,494
August 2008
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Loc: Central Minnesota

Posted: 11/14/2012 9:30:48 AM
I'd still be trying to get the rest of the money back. That is just not right.

PSILUVU
StuckOnPeas

PeaNut 427,403
June 2009
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Loc: Canada's Capital

Posted: 11/14/2012 9:34:24 AM
No way should you be out $30.00. I would keep at it, if only for the principle of it.


Kelli


Please ignore the typos..I do know how to spell, I DON"T know how to type



moveablefeast
do justice, love mercy

PeaNut 265,707
June 2006
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Loc: Northern Virginia

Posted: 11/14/2012 9:34:24 AM
I would stop emailing and start calling.

There is no reason for you to eat that $30 IMO.

dizzypea
StuckOnPeas

PeaNut 246,912
February 2006
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Posted: 11/14/2012 9:34:52 AM
I would keep emailing and calling them until I got my $30. Daily until I got an answer. Is there anyone higher up on the chain of command that you can start cc ing on the messages?



Really Red
Pea-ceful and Hap-pea

PeaNut 24,951
November 2001
Posts: 9,024
Layouts: 1

Posted: 11/14/2012 9:38:29 AM
Yeah. This is a clerical error. I'd actually call and talk to a person. Get the name and find out how quickly you can get $30 back.

Then take yourself out for a nice manicure!


Andrea

When one door of happiness closes, another opens; But often we look so long at the closed door that we do not see the one that has been opened for us.
Helen Keller

katiez4kids
StuckOnPeas

PeaNut 41,781
July 2002
Posts: 2,557
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Loc: Southern, CA

Posted: 11/14/2012 9:41:57 AM
while you are due your full refund, just remember the people who run these organizations are volunteers and most of them also have full time jobs. Got on their website and e-mail the treasurer directly if you can. Most of the time there is no phone number to call. Find out when their next board meeting is. Usually they have to have a few minutes open to the membership. Go to a meeting! THAT is your best bet for fast action. If the treasurer is there he can cut you a check right away. AND if you have all your emails take them with you.

mikklynn
StuckOnPeas

PeaNut 294,285
January 2007
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Loc: Minnesota

Posted: 11/14/2012 10:13:42 AM
I would keep pursuing it.


Lynn



kellybelly77
PeaFixture

PeaNut 281,401
October 2006
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Loc: Topeka

Posted: 11/14/2012 10:18:41 AM
Well, I once called and wrote a DR's office every month for 6 mo. just to get a $25 refund. So I would continue to hound them until I got the money! What finally did it for me was sending a certified letter in the mail (so I knew they got it) and gave them 5 business days to refund me my money or my next step would be filing a complaint with the Board of Healing Arts and the Attorney General's Office. I had my money within 3 or 4 days.

I would write them a letter, tell them specifically what you want and what the consequences will be if that does not happen.


Kelly

eebud
Doxie Pea Mom

PeaNut 52,841
October 2002
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Posted: 11/14/2012 10:43:03 AM
It doesn't sound like you have talked to anyone yet. You have only emailed. I would call and talk to someone. After you get things straightened out over the phone, follow it up with an email to everyone stating the name of the person that you spoke with and how you will be watching the mail for your $30 check.





Hans on left, Bud in middle, Gretchen on right

*~*amanda*~*
...

PeaNut 393,905
October 2008
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Loc: Illinois

Posted: 11/14/2012 10:45:27 AM
Id pursue it as far as you can.
Is there some kind of chain that you can take things up if you don't get answers from the emails you've sent and are sending again?

Is there a telephone number you can call or office you can go into?



JLBOhio
PeaAddict

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February 2003
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Loc: Ohio

Posted: 11/14/2012 10:47:09 AM
You paid for something you never received. You should get it all back.


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alisatj
PeaFixture

PeaNut 129,041
February 2004
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Loc: MD

Posted: 11/14/2012 11:02:02 AM
Yep, go to the next board/committee meeting and talk to them in person. My dh works on these committees and they are notoriously slow and sometimes disorganized. It's probably just a matter of talking to the right person at the right time (ie when they have the checkbook in hand!).

kmk1112
Ancient Ancestor of Pea

PeaNut 11,642
February 2001
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Loc: Ohio

Posted: 11/14/2012 12:11:23 PM
Are they a "real" company, or a volunteer run organization? Either way, they should pay you back, but that may be why you're having trouble getting a response.

gritzi
PeaFixture

PeaNut 275,594
September 2006
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Posted: 11/14/2012 12:34:08 PM
There's no way I would "donate" the $30 due me. I'm guessing there is a board, committee, rec group in charge of this league. Find out when there next board meeting is scheduled, attend and ask when your money will be refunded.

jennifw
StuckOnPeas

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January 2004
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Posted: 11/14/2012 12:45:58 PM

My internal hurdle is around $5 - $10. Anything over that is worth fighting for IMO. I would follow up.


That's about my threshold, too.

Jac115

PeaNut 7,626
November 2000
Posts: 28,989
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Posted: 11/14/2012 12:52:11 PM
Thank you for your comments, suggestion and support

I called the Vice President and he said he would follow up with the President and the Treasurer. The Treasurer happens to live on my street so I called her just now. She said "ummmmmmmm.....(silence) Okay I will send it tomorrow"

We shall see if she really does send it tomorrow

Normally in situations like this, I just let it go if it was an organization that could use the money but not a sports organization as this one.

cannes
Proud Pea-lice Wife!

PeaNut 41,743
July 2002
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Posted: 11/14/2012 12:54:06 PM
I'd definately pursue that $30.

Glad you got ahold of someone and I hope they follow through for you!


My Etsy: Camera Straps, Crayon Wallets and More Turtle Taylor Etsy

scrappinghappy
Ancient Ancestor of Pea

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Posted: 11/14/2012 1:49:52 PM

The Treasurer happens to live on my street so I called her just now. She said "ummmmmmmm.....(silence) Okay I will send it tomorrow


If she doesn't, call her back (from outside her front door), ask her is she's home and if she sent the check. When she says, again, I'll send it tomorrow, say "No need. I'm right outside your front door so you can just give it to me now!"


---------------------------------------------------

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bestcee
PeaAddict

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August 2003
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Posted: 11/14/2012 2:32:44 PM

If she doesn't, call her back (from outside her front door), ask her is she's home and if she sent the check. When she says, again, I'll send it tomorrow, say "No need. I'm right outside your front door so you can just give it to me now!"



Yep!

Maybe the treasurer treated herself to a manicure...on your dime....


Courtney
Yes, I can spell. No, my Kindle can't.
Just my humble opinion. And no, I wasn't being mean.

Jac115

PeaNut 7,626
November 2000
Posts: 28,989
Layouts: 127

Posted: 11/14/2012 2:52:14 PM
Problem solved: The treasurer dropped off the check in my mailbox today! Yay, that phone call worked. THank you again for your help.

I really was torn on whether to let it go or pursue it.

sammi71
AncestralPea

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September 2008
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Loc: The U.K.

Posted: 11/14/2012 2:56:20 PM
The bottom is only the bottom before someone else replies!

At least you got the situation resolved!

writermom1
Thrift Whisperer

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November 2003
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Posted: 11/15/2012 5:55:42 AM
I would have pushed for a refund much sooner. You were right to expect it.



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TXDancermom
AncestralPea

PeaNut 146,748
May 2004
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Posted: 11/15/2012 6:08:47 AM
glad you got your money. If it is $5-10 I might let it go, but $30 is enough to pursue.

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