Help with my broken fiskars cutter Please

Two Peas is Closing
Click here to visit our final product sale. Click here to visit our FAQ page regarding the closing of Two Peas.

Posted 11/18/2012 by nikomoon14 in General Scrappin'
 

nikomoon14
StuckOnPeas

PeaNut 106,912
September 2003
Posts: 2,024
Layouts: 37
Loc: Tucson, AZ

Posted: 11/18/2012 11:01:23 AM
So I have this cutter
And the wire got shaved so some wires broke and now it doesn't cut clean. I have to wait until tomorrow to call but I'm wondering how their warranty works. Thank You ind advance.


Uploaded with iPhone client

danielle_the_bee
PeaNut

PeaNut 546,965
March 2012
Posts: 59
Layouts: 34

Posted: 11/18/2012 11:09:48 AM
I had a stuck Fiskars punch a few months back. I just took a photo, sent it to them, and got a replacement punch in the mail about a week and a half later. Super easy.

They did not tell me they were sending the replacement, though. It just showed up. I thought maybe they forgot about me. So if you don't hear back after they ask for a photo or something, worry not.



Sparehead3
StuckOnPeas

PeaNut 446,722
November 2009
Posts: 2,649
Layouts: 5
Loc: PNW USA

Posted: 11/18/2012 11:32:05 AM
If you use their website they will ask for a description of the problem and a photo. Two weeks later a new one will show up in the mail

Junebug868
PeaNut

PeaNut 449,325
December 2009
Posts: 65
Layouts: 0

Posted: 11/18/2012 1:10:24 PM
Same thing happened to mine...I called them, followed their directions and got a replacement blade shortly thereafter...Great customer service...

TiggerPooh2380
PeaAddict

PeaNut 436,995
September 2009
Posts: 1,144
Layouts: 1
Loc: Buffalo,NY

Posted: 11/18/2012 2:11:36 PM
Same thing happened to mine, they sent me the replacement part (the part that lifts up) to change out, although I couldnt figure out how to get it off without breaking it.
Show/Hide Icons . Show/Hide Signatures
Hide
{{ title }}
{{ icon }}
{{ body }}
{{ footer }}