I have serious buyers remorse!!! I'm so mad at myself!!!

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Posted 11/29/2012 by mommyladybug in General Scrappin'
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Posted: 11/30/2012 8:27:00 AM
I wouldn't buy mystery boxes either. To me, it has nothing to do with the age of the product because I'm not a 'trendy' person. I either like it or I don't and age is not a factor in that decision! It could have been new stuff from the past year or two and I might not have liked it. It's a matter of taste. What might be 'crap' to you (general) because it's old might be a treasure trove to someone else.

I am really curious what came in the boxes. Because someone's idea of ugly colors might appeal to someone else. I like avacodo/pea green. I just wouldn't be a fan of neon colors but if I had to make do, they can be given a makeover.



VexedAngel
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Posted: 11/30/2012 9:12:03 AM
Laura, I know this must be embarrassing, and I agree, she should have contacted you first instead of 'naming names,' but not a single person disparaged your character here.


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VexedAngel
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Posted: 11/30/2012 9:13:47 AM
Also, I never got to weigh in on the OP, but I was going to say that I never buy mystery boxes, period, for this exact reason. And I take most of my purged items to work (teach adaptive art) to donate instead of selling them.


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Paisleys Garden
StuckOnPeas

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Posted: 11/30/2012 9:43:48 AM
At least you will get a lot of traffic at your blog today, Laura!

(ETA OP please consider updating your original post)

serenitysmom
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Posted: 11/30/2012 10:20:23 AM

ETA am I the only one who thinks that a "mystery box" should be a final sale? It's basically a clearance. I further would not expect it to represent the scrapper's style. If it did she would have used it no?


I totally agree with this! I have been considering a purge and sell of boxes of stuff. Obviously I'm not purging the stuff that i love and will use, so it's NOT going to be that kind of stuff. It's going to be stuff that ISN'T my style and that I WON'T use...and there will be NO refunds!


Kim


VexedAngel
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Posted: 11/30/2012 10:25:43 AM
I'm with you two.


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2boysandwill
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Posted: 11/30/2012 11:28:32 AM
Mmmm...I don't think anyone slammed the seller either I can see why the seller would become upset because a conversation was taking place without her input, but it was still peas giving their opinion of what 'they' thought the OP should do.

I think the OP is well within her right to come here and vent and get advice. We do it all the time...we even do it to the very company who supports this board...so I don't see any difference.

And for conversation sake...people purchase mystery boxes BASED ON WHO is selling them. We make our decisions based on what that seller or company has represented so far. Be it BG, MR, OA or WP...we do it based on what they represent be it old or new. So for any seller to sell a box that isn't anywhere near what they've used in the past? It WOULD INDEED leave a bad taste in our mouths. It's a natural reaction to have.

I agree that giving a refund is not mandatory and I'm glad the seller would've worked with the buyer regardless. That's nice...but now I think the buyer feels bad about *all* of it and it'll be hard for her to continue to follow her as loyally as she has. The seller too now has this experience and I don't doubt things will change for both involved.

guzismom
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Posted: 11/30/2012 11:39:15 AM

Read this last night and was impressed that the seller was being kept out of the discussion. It's best to give her a chance to make it right before public discussion.

Sad to see that the urge to know overcame Peaple and the parties were identified. Perhaps prematurely.

The OP handled her apology with grace and sincerity. Others need to realize they can have a general discussion without every last detail.


I agree...


Laura, I know this must be embarrassing, and I agree, she should have contacted you first instead of 'naming names,' but not a single person disparaged your character here.


I also agree with this; however, I don't blame her for being upset that she was named. The information could have been disseminated to those considering a purchase without posting it to the message board. Or even better: consider it a "general warning" about the fact that those boxes are likely NOT going to be full of stuff most people on this site want. It should have remained a "let the buyer beware" type of general post.


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gale w
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Posted: 11/30/2012 12:42:54 PM

After the name was dropped most people encouraged her to talk to Laura because they were sure that she would want to make it right. The overall feel of the posts was positive towards Laura and not derogatory or assuming the worst at all (at least from my perspective).

edited-Actually I'm not sure I agree with this now. I reread and some posts, while not attacking or harsh, weren't exactly positive towards Laura.


But there are some good things - we now know of at least 2 bloggers whose work we may love and can get to know

also agree with this-I'm putting Laura's blog on my follow list. I would put the OP's on there too, but there's no link.


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silvercamaro77
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Posted: 11/30/2012 12:52:51 PM
Gale- I agree that there were some specific posts that weren't positive. I was merely speaking to my general takeaway from the thread primarily as re-assurance that not everyone would come away from the discussion thinking negatively about Laura or the peas in general.
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princesspaperlover
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Posted: 11/30/2012 1:24:51 PM

As someone that is newer to two peas I just want to say that I did not read any of the discussion prior to Laura's response as being harsh or calling her character into question. It all sounded to me as though original poster was disappointed in a mystery box and just needed to share with people who would understand.

She also stated that she loves Laura's blog and work and that she did not want to give her name because of such- it was only after repeated requests that she did.

After the name was dropped most people encouraged her to talk to Laura because they were sure that she would want to make it right. The overall feel of the posts was positive towards Laura and not derogatory or assuming the worst at all (at least from my perspective).


Laura- I understand how and why you would feel attacked as it is often the emotional gut reaction to a non glowing review, but I really don't think anyone here meant it to be such.




Also-Laura, you could have taken the high road yourself and only posted you would be contacting the buyer and making it right and issuing a full refund. Problem solved.


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aerynkelly13
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Posted: 11/30/2012 1:25:02 PM
Man, I can't believe that! So much money wasted.

I've had this happen in swaps twice now, and I've resolved to stop playing. I go all out for my person and then just get completely hosed myself. Blegh!

I worry about this when I want to pass on some of my purged stuff. But I'd only ever ask shipping for a flat rate. I did that with a box of Club Scrap cardstock and the person came back and asked if she could pay me because I included "too much" in her box for how little she paid. THAT is the kind of thing that makes me happy. I worry about a blog candy thing, or give away too, because why would a person want my meagre offerings.

I couldn't fathom charging someone $70 for something like that!


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sugarcoated
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Posted: 11/30/2012 4:16:08 PM
You know, that name drop was totally unnecessary. And once one person suggested looking into a refund, OP should've tried that outlet first.
I would never have asked for a refund though. You take your chances. That's why its called a mystery box, isn't it?

If OP wanted to take her thread to the next level for the nosy Peas, she could've posted a picture. LOL I wondered about the contents, and never cared to know who the blogger was.

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Posted: 11/30/2012 4:41:09 PM
I'm one of the ones that asked who she bought it from.....yes, I wanted to know. I don't think that makes me a bad person.

I also don't think that anyone trashed the seller....before or AFTER we found out who it was. Everyone just urged her to contact the seller and ask for a refund, partial or otherwise.

And if someone gets crappy service, etc from a store, we all talk about that store. How is this any different? She purchased a product and she was disappointed.


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Posted: 11/30/2012 5:59:04 PM
I'd say buyer beware. That Laura should put all sales final.


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2boysandwill
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Posted: 11/30/2012 6:03:12 PM

And if someone gets crappy service, etc from a store, we all talk about that store. How is this any different? She purchased a product and she was disappointed.


That's exactly the point I was trying to make also. I don't see how this less than stellar purchase is any different from all other less than stellar purchases peas make with other companies.

And, we share the information as 'a buyer beware' type thing...but one can't possibly do that without outing the actual name. And to the OP's credit...she didn't even say THAT...she was honest in saying, "I'm mad at myself; I shouldn't have done that." etc.

I say the seller keep selling her mystery boxes and embellishment boxes since "no one has 'ever' complained." the only room for improvement here would be for seller to post pictures of contents of each box (because they will all be different) and people can still purchase based on availability. Problem solved.

VexedAngel
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Posted: 11/30/2012 6:31:59 PM
But mystery boxes ARE buyer beware--buy at your own risk! It's the whole point of saying they're mystery boxes, or grab bags, or whatever else. It's exactly why I wouldn't have bought it in the first place. I say, lesson learned. Laura did not misrepresent the boxes.


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writermom1
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Posted: 11/30/2012 7:10:54 PM

I say the seller keep selling her mystery boxes and embellishment boxes since "no one has 'ever' complained." the only room for improvement here would be for seller to post pictures of contents of each box (because they will all be different) and people can still purchase based on availability


Kind of kills the mystery though



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Laura Vegas
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Posted: 11/30/2012 7:35:01 PM
I debated even coming back to say anything additional on this. Since it's still being discussed, I had a few last things to add.

Maybe I was quick to say that my character was being called into question. While nothing nasty was said towards me or about me, I think a lot of the comments have been along the lines that I was out to get over on people, that I took advantage of my reputation in the industry to take advantage of buyers, that I was just out to make money while sending people super old product that no one in this world could possibly want or use. And I do take those comments personally, since that has never been my intention.

I do not feel that one person's opinion of what she received from me can be taken as a fair or accurate portrayal of what I send out. I really am sorry that the buyer didn't personally care for the product she received. But that's the chance you take with boxes like this, and I do feel that she might have glossed over what else was in those boxes and only mentioned what she didn't like. If you're someone who is more picky about your product, is expecting a certain style/colors/look to the product, or wanting very current products, then these boxes aren't for you. They really are for those that want to get a great deal on a random assortment of product. Some of which you'll like, and some of which you might not like. And hopefully, for the price you paid, you find some goodies that made it worth it.

I also want to make it clear that she purchased TWO boxes, which totaled $70 (one regular mixed box, and one 230+ sheets of cardstock box). Each box was $35, which included the $11 shipping charge. If you look at it that way, each box was more like $24, which isn't a bad price to pay for a huge box of product. I think some people are stuck on the $70 amount, and not realizing that that was for the two boxes she chose to receive.

I want to say "thanks" to those that do understand where I was coming from, my intentions, and that offered support to me in regards to how the situation was handled or should have been handled. I can see that there are a lot of strong opinions on these "mystery" boxes, and I still believe they are a great deal for a lot of scrappers out there. They're not for everyone, but they work for a lot of people. Don't rule the idea of them out (from me or anyone else) based off one person's opinion.

purplepackrat
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Posted: 11/30/2012 10:31:22 PM
OP did not receive bad service. She got exactly what she ordered. She ordered MYSTERY BOXES. Her perception of the products is subjective. Unless she received damaged goods or misrepresented boxes, she should have just sucked it up. I can almost guarantee you that someone else out there would like it. She didn't like the colors of the cardstock?! That is totally subjective. It is not like she received ripped or bent cardstock. And Heidi Swapp herself was recently selling off old product and people were eating that stuff up.


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Posted: 12/1/2012 10:09:55 AM
Mommyladybug your apology was very gracious and sincere. Many times we hear an apology ending in but.... yours was true and to the point and you took full responsibility for your part in the situation (mentioning her name before contacting her). I agree Laura's response could have been taken as a bit harsh, but she was probably caught unaware and embarrassed and sometimes we respond in a manner unlike ourselves when that happens.

I follow Laura's blog too and think she sounds like a thoughtful, kind person. I hope you both feel better about the situaton now that the two of you have spoken about it with each other.

I don't think the lesson we learned here is to "not buy mystery boxes" it is to take our concerns to the person who can do something about it first and only take it publicly only if that person doesn't make it right.

And when they do make it right, make sure the public definitely hears about that Thanks for doing the right thing Laura and again, thanks to the OP for here sincere apology.


bluna
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Posted: 12/1/2012 10:15:01 AM
There is no "like" button on TwoPeas but if there was:

COOLCOWSMOO: LIKE LIKE LIKE


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besskinn
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Posted: 12/1/2012 10:27:24 AM
Okay...I really wish I could quote on my phone. And I know I'm a little late to the party in posting, though I've been following the thread.

I just have to say it is my humble opinion that Laura did nothing wrong here, so references to poor service are entirely unwarranted and over the top. She was selling mystery boxes, people. Mystery boxes. Mystery means unknown. If you're going to buy a mystery box, then you are buying the unknown. If you want to know what you're buying beforehand, don't buy a mystery/surprise anything. It's pretty simple. And you're taking a gamble on getting something you may hate.

That said, I think Laura is awesome for refunding the OP's money, I think the OP's apology was sincere, and I don't understand how anyone can claim that Laura was misrepresenting what she was selling. She absolutely should continue to sell them, because I've no doubt there are plenty of crafters that have been delighted with the product they've received.


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Epeanymous
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Posted: 12/1/2012 11:05:27 AM
People buy from Seller A rather than Seller B because they trust Seller A. No one buys a mystery box full of yuck on purpose. If someone gets a mystery box and loves it, they run here to post about how awesome Seller A's mystery boxes are and everyone starts giving A business. If Seller A's boxes are not full of awesomeness, and a poster comes here to say that, it helps other posters decide not to patronize that seller. If other posters responded, "I have purchased from Seller A, and I am sorry that you are unhappy with your box, but mine was great," and a bunch of other people chime in to say that they received great boxes as well, that's helpful too. How else are we supposed to figure out who is worth giving money to and who is not?

When you put yourself out as a merchant, you open yourself to criticism of your business practices. I know in this industry things seem to get really personal really fast, but that is frankly because a lot of people in the industry put their images, life stories, and day-to-day activities out there on purpose to solidify their brand as well as as part of their creative outlet. I think it is fair for people to post about, and I appreciate the information.

CindeeQ
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Posted: 12/1/2012 11:06:28 AM
I am shocked that it was Laura Vegas, I've bought her mystery boxes in the past and was very happy to get it. I didn't "love" everything in the box but that is ok. You can't make everyone happy all of the time. My preschool kids had a blast with it.

Laura seems to be a sweet person, I bet had you emailed her first she would have refunded your money immediately.

It's sad that there were so many people to jump to conclusions and state they would use "the power of the peas" before they even knew what the seller would do.





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Posted: 12/1/2012 11:42:51 AM
Yes, buying a mystery box is a gamble. And a gamble means you may not be happy with what you get, like the old show "Let's Make a Deal." It's one reason I don't buy something I can't see. I also think it was a little unfair to give the seller's name before sending the seller an email and waiting a day or two for a response.

However, each box was $35. For that price, I would seriously expect enough good stuff to be included for the buyer to feel it was worth the price, especially coming from who it did. Anyone who sells mystery boxes should make sure the buyer isn't going to feel cheated, especially if there is a reputation to maintain. If I had spent $35 for a box of scrapping stuff, I wouldn't mind if it were older as long as it was something I could use. I would definitely be grumpy if I thought it was only good for giving to my kids or grandkids to play with. Of course, super glue wouldn't be something I would hand to them. And I certainly wouldn't expect it to be included in a scrapping supply mystery box.

For those who might contemplate buying mystery boxes, this thread may have been helpful. For those who have bought from Laura and been happy, they had a chance to chime in and say so. Although, the poster who mentioned giving a lot of the stuff to her kids doesn't exactly sound like a glowing recommendation to me.

Lessons learned all around, hopefully. Buyers need to beware and realize buying sight unseen is a gamble not a guarantee regardless of who is selling, and sellers need to keep their reputation in mind and give good value for the money.


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