Have you ever wanted to switched doctors because the doctor has a rude office staff?

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Posted 12/3/2012 by ajsweetpea in NSBR Board
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ajsweetpea
The Play Date Queen

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Posted: 12/3/2012 8:50:48 AM
I love my daughter's doctor, but his office staff is the rudest EVER! I just called with a question about picking up some paperwork and they literally bit my head off! They asked if I could come by to pick up the paperwork and I said "Yes" and asked if there was a certain time when it would be best for me to come by and they hung up on before I could finish my question. I'm irked! And before anyone asks, I am NOT rude to them AT ALL! I always say please and thank you, speak politely, am not bossy or feel like my daughter should come before any other patient, etc. I feel like switching doctors for her because they are so obnoxious to deal with!


****Andrea****
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Mom to my beautiful fourth grader and my sweet preschooler.

CnBsmommy
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Posted: 12/3/2012 8:54:25 AM
Yes & never looked back

SharlaG
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Posted: 12/3/2012 8:56:37 AM
I see it as a package deal.

Unless it was some hard-to-find specialist that I really needed to see, I'd take the staff's services in consideration when deciding whether to continue using a physician.

Was your example a one-time occurrence? I'd give them another chance, if that were the case.







--If you see someone crying, ask if it's because of their haircut.




Peal
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Posted: 12/3/2012 8:59:59 AM
My dentist had a rude staff. I was considering switching, but I liked the dentist and it's only twice a year. Then I went in for a checkup and she had a completely new staff. I asked her about it and she said she had fired them all. She had gotten sick of coming to work everyday and dealing with nasty employees. So she fixed it. I was so impressed. I didn't ask if patients had complained, but I imagine if they did it would have played a big part in her actions. She is an amazing dentist.

Talk to your Dr.


Christina

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mandolyn9909
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Posted: 12/3/2012 9:10:49 AM
Yes I switched OB's even though I really liked my Obstetrician I hated his staff. With my second pregnancy I requested a new OB and it was so much nicer!



kellybelly77
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Posted: 12/3/2012 9:12:33 AM
Yes, and I did! My previous eye Dr's staff was rude, didn't know how to do their job, screwed up insurance paperwork all the time, and one time told an outright lie. So I left and it's been awesome at the new office!

Now, this is just an eye Dr that I go to once a year so I can get my contacts, it's not a specialist and we have plenty in town, so it was easy for me to do.


Kelly

SusanArdoin
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Posted: 12/3/2012 9:16:41 AM
Yes, I've done it. My kids' pediatrician had a RECEPTIONIST who was always trying to give me medical advice when I would call for a sick appointment. Um, excuse me?

As soon as the best doctor in my area was taking new patients, I switched in a heartbeat.

Do it! Or at least speak to the doctor about his staff. He may have no clue.

Susan.


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devildog
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Posted: 12/3/2012 9:18:10 AM
I can't stand the front desk woman at our dentist. She acts like you're bothering her when you call, never smiles when you go in, and likes to "sigh" when you ask a question.

We have an HMO dental plan and this dentist is the closest by quite a bit. Every year I check to see if new dentists have been added to our plan so we can switch.


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Shih Tzu Mommy
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Posted: 12/3/2012 9:22:48 AM
Yes, once I did. It was a bit of a headache, but well worth it!



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MergeLeft
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Posted: 12/3/2012 9:25:03 AM
Yes, I am currently shopping for a new dentist for that reason.


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eebud
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Posted: 12/3/2012 9:56:42 AM
I switched dentists after over 20 years due to one staff member, the one I constantly had to deal with regarding insurance. DH was a perio patient so he went 4 times a year and I went twice. I had to deal with this girl's screw ups almost every visit so probably 4-5 times a year. She billed things wrong, she billed things she wasn't supposed to bill, she magically made money on my account disappear until I made her pull records and prove to her that we had a credit on our account........it got old. This is a dentist that I had started going to when he worked for one of the major chain dental offices. I decided to switch when a new dental office was being built down the street from my house (anything close to my house at that time was a big deal because my area was not very developed). It turned out to be the same dentist who was moving on to private practice.

We switched to a dentist that is a network dentist. It is SOOOO easy now. They also said there was no reason for DH to go 4 times a year. He was doing fine since his major work that he had about 7-8 years ago. Our semi annual visits are now covered 100% every time we go in. If there is something else we are going to have done, they check our insurance and tell us EXACTLY what insurance will cover and EXACTLY what we will have to pay. We have had NO surprises since I changed dentists and I have been very happy with the dentist and the staff. I wish I had made the move years ago.





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hollymolly
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Posted: 12/3/2012 10:06:56 AM
I had a really good doctor who I loved, in a field where it is important to have a good relationship with your doctor, and I had to leave her because of her staff. Their rudeness and incompetence reached the point where it was completely unacceptable. I wrote her a letter explaining why I was finding a new doctor.



clee321
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Posted: 12/3/2012 10:14:12 AM
I almost did but instead I told the Dr about my experiences. I am so glad I did because they ended up getting rid of the rude staff and I got to keep my amazing dr!!!



HippyPea
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Posted: 12/3/2012 10:22:54 AM
I finally had enough of the new girl at the front desk of my dentist's office after about the third visit, and then she started calling us, harassing us for money we did not owe them! She was pretty rude about it too - demanding money from my DH at one of his visits. I told the dentist we needed to have a talk. My DH and I had been seeing him for almost 15 years. He had a nice, long story about how the old front office had not been doing their job properly and they had not been filing insurance claims the way that they were supposed to.

We did not owe them any money, and there was no reason for her to be such a b*tch all the time, so I didn't feel enough sympathy with him and his story to stay there and subject myself to that. He was a great dentist, but going to the dentist is not something that I enjoy having to do to begin with, so the visit should at least be somewhat pleasant as far as contact with the people that work there.

The very next dentist I found was great, his hygienist was great ... the front office, meh, but then THAT dentist left that practice - to start his own!! I had to go through one visit with the old office (the second one) before the new office was set up and it was so worth the wait. This dentist is the one I hope to be with until I don't need a dentist anymore.



(On a side note, my DH still goes to the original dentist, but I think he has finally had enough of it as well, especially after hearing how much DD and I love our dentist and his staff!)


~Amy~

PierKiss
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Posted: 12/3/2012 10:24:31 AM
I came very close to switching our kids pediatrician on my own 2 years ago. Office staff and nurses were so so rude. But the doctor was absolutely phenomenal, and one of the best in our area. I just loved her. But, our insurance changed shortly after our 2nd was born, and that ped was no longer part of our plan. So I switched. And have been SOOOOO happy with our new practice. They are all just so nice.



scrapmingo
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Posted: 12/3/2012 10:31:05 AM
Please call and ask to speak to the practice manager. Let them know what happened, and any other experiences you have had. I was with the same practice for the past 14 years. I have lasted longer than any of the staff and most of the doctors. It is a practice run by the hospital. The doctors have no control other than to pass on information to the practice manager, and even the most well intentioned doc is likely to forget. The times I have had problems (and there have been many!!) I have either talked to the employee directly (for minor things) or talked with the practice manager. They were usually resolved quite quickly. The office had been going down hill for the past 6 months, and recently we were notified they closed. I saw my new provider today and I am thrilled with the provider and the staff!

Alison



dictionary
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Posted: 12/3/2012 11:03:51 AM
IF the doctor was the best in town, no but if I wasn't happy with him either than I would switch..either way, I would probably mention something to him next time I was in the office or call the office manager and tell them.


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kaylaaimee
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Posted: 12/3/2012 11:08:16 AM
I HAVE switched once b/c of rude office staff. I complained, nothing improved and it was such a hassle for me to have to educate them on billing (hi, that's your job, billing person) and honestly? I spend way too much time there to have feel like dealing with being treated rudely.

But I'm also HUGE about good customer service. I worked retail in college. I was a teenager back then and I still knew that customer service was my job and that if I was in a bad mood, too bad so sad, smile and be kind to people. So I am easily irked at rudeness


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writermom1
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Posted: 12/3/2012 11:11:32 AM
Yes. Dental. Frequently.

Seems to be common.




2boysandwill
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Posted: 12/3/2012 11:19:30 AM
Yes...

Having worked at several MD offices myself...some specialists, others not...some staff just simply have no business working in that environment.

Mind you, I've been in environments where the physicians themselves CAUSE that type of atmosphere...but more times than not, you are simply dealing with someone who uses their workload to justify their rudeness.

I would call back. And I would point out that they are being downright rude. You can certainly communicate that without being rude as well.

And should you leave, I would indicate why. No physician (especially in THIS climate) likes losing patients because of staff rudeness. None.

Luv2Scrap&Stamp
BucketHead

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Posted: 12/3/2012 11:20:42 AM
Yes, my doctor retired and now I have a new one with a new receptionist. The first time there, I was 5-10 minutes late. Which I'm never late but I couldn't get out of work So I get to the window and the first words out of her mouth were,"we almost cancelled your appointment because you're late". Aaahhh, I wanted to scream, do you know how many times over the past 25 years I've been coming here I'm early and have to wait for the doc up to 30-40 minutes!!!! For the record, I had a long wait. The second time I went, I was ofcourse on time and while sitting there one of the other doctors receptionists, had to turn away a person because the doctor wasn't taking new patients, she said "I feel bad for them" My doctors receptionist said "well, they think it is easy to find a new doc, guess they'll find out you can't just decide you don't like your doctor and leave!" Aaaahh, I'll be switching!

CeeScraps
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Posted: 12/3/2012 11:26:17 AM
Yup, but I switched due to my dd's pediatrician. He was just rude. He was mad at me because I questioned the front desk as to why we weren't notified that they had implemented a "sick call" time. I wondered why the people of the practice weren't sent a letter explaining it.

Well, in the appoint with my then, 8 or 9 year old daughter he was mean. I just let him blow his steam in front of her as I wasn't going to add to it. There was no need. My dd still remembers that he was mad.

That was the last time we went to his office.

My guess is that I wasn't the only one that questioned the lack of information and I just happened to be the cherry on the cake for asking. However, his ranting later was inappropriate.



Ginger

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Kerry in CT
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Posted: 12/3/2012 11:28:25 AM
Yes, Dh and I left our eye doc this year for just that reason, and are very happy with the new office so far.


Kerry in CT

PEArfect
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Posted: 12/3/2012 11:44:20 AM
You should discuss this with your doctor the next time you go in. I'm sure they would want to know.

This happened to me, but I loved my doctor to much to leave. I held out until he retired. Then I found a new practice. I did discuss it with him and came to realize that the one receptionist that gave us the most grief was in pain daily due to endometriosis. Not that it gives her an excuse to behave that way, but I can relate. My doctor was glad that I discussed it with him and he said I wasn't the first. Her attitude did improve, at least toward us. She was almost sickening sweet.


Jen


peanuttle
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Posted: 12/3/2012 12:30:01 PM
Yes, and I did. I loved my doctor and there are several in my office as well as my mom and friends that went to her, however her office staff was unbearable!

They were rude, unprofessional and incompetent. Many times when I was in the waiting room, they would be on personal calls, while patients were calling in, put the patients on hold and continue with their personal calls (now I know why I always had long hold times). One time there was an old lady who came in because when she called they wouldn't let her speak with the nurse and she had very high blood pressure, so she drove down and came in the office. The gal at the desk told her that the nurse was busy and told her to go home and continue taking her blood pressure for a few days, if it was still high, she could call and try to get an appointment.

In addition, you could never get an appointment, they always screwed up your referrals, etc.

I talked to my doctor on numerous occasions and nothing was ever done, so I switched. I have since had 4 other friends/family members switch.

All I can figure is the doctor is over booked and wants to lose patients.

Scrappin Bunny
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Posted: 12/3/2012 12:55:57 PM
Not only did I want to, I did switch. Why put up with that? There are a lot of good doctors. I actually ended up with one who was even better and the office staff was nice as well,

FBTXScrapper
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Posted: 12/3/2012 1:17:26 PM
I switched my 1st sons pedi after his 2 week check up. The dr came highly recommended. I spent 30 minutes listening to him lecture me because I didn't circumsize my son. Left and never went back.

My dh and I used to see a well known endocrinologist in the area. We always had so much trouble out of his office gal. We said something to the dr on one visit and he explained that she had MS and it had gotten alot worse. He told us she wouldn't be there much longer. We just made it a point to be super nice to her after that. That dr. retired and recommended another dr for us. My dh HATED that dr. He switched after about a year.


WillowJane
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Posted: 12/3/2012 1:26:54 PM
Yes I have left two doctors due to their rude office staff. I've always left speaking directly to the doctor on the "why" behind the transfer of my records. They need to know if their front office staff is being helpful or not as the front office staff is the face of the doctor.



Momof1sweet-lil-lad
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Posted: 12/3/2012 1:36:22 PM
Yes.

We took our son to a new oral surgeon in town, at the recommendation of his orthodontist. The Dr was very nice, as was the one nurse. I don't know if he only had the one nurse, but we had only had her care for our son.

However, the office staff was infuriating. Rude on the phone. Too busy talking amongst themselves about the weekend, dinner last night, etc... They would ignore patients that were standing at the window to carry on their conversations.

When he had to see an oral surgeon a second time, we went to the other oral surgeon in town. He is hard to get into & expensive. But, worth it to not have to deal with the horrible office staff at the other Dr's office.





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Mary Kay Lady
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Posted: 12/3/2012 2:52:35 PM

Yes, I have. I have't regretted it for one moment.

Remember, you're the customer. If you went to a store or resturant and the staff was rude to you you'd probably take your business elsewhere. In my opinon, a doctor's office is no different.




nual_scrappeuse
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Posted: 12/3/2012 2:58:30 PM
Yes, my previous dentist's staff was rude and incompetent. I sent him an email and a letter letting him know that he was a great dentist, but I could no longer visit his practice because of the latest screw-up. I found a dentist just as great and closer to home, so it all worked out.

I-95
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Posted: 12/3/2012 3:13:36 PM
I left an entire pediatric practice when my DD was 2 over a comment the doctor made.

DD was potty training and one day I was cleaning her vaginal area after she had used the potty and noticed a blister. I had no clue what it could be but my brain freaked when I remembered being at play group where a little boy had a fever blister on his lip. Having zero experience with herpes I immediately jumped from what if she touched his lip, then touched herself, could she have gotten herpes....I made an appointment with the pediatrician, whom I had liked to this point, went in and explained that I had no idea if such a transfer could take place, but wanted to get her checked anyway.

I laid her on the exam table, took down her panties, and he said 'Well, if she's not being screwed she probably doesn't have herpes' WHAT???

I literally couldn't believe my ears. He said this about a TWO year old? He DX'ed her with chicken pox, and we never went back. I drove 15 miles each way to the next ped. group on our HMO list. 20+ years later and I'm still horrified when I think about that comment.

Nicole in TX
The Peas did what we do and went insane over it

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Posted: 12/3/2012 4:26:36 PM
I just did- my GYN. Long story, but I talked to my dr. about it at my last appointment and he requested I type up my experience and mail it to the office manager. I did, and got absolutely no response. That was it- I was done.



hop2
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Posted: 12/3/2012 4:28:17 PM
I HAVE switched doctors because the staff was not acceptable.They weren't really rude but did not follow thru with what they said they would do multiple times. After awhile it gets old if the staff can't do their job I can't count on them.

MrsScrapDiva
PeaFixture

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Posted: 12/3/2012 5:50:29 PM
Yes and I would switch doctors.

I find that the peds office is always in such a rush because they have wayyyy to many double booked appointments and people checking in at the desk. It is very annoying.


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Laurel Jean
generic pea

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Posted: 12/3/2012 5:51:29 PM
No matter how good your physician is, he or she is only as good as the staff. You deal with the office staff much more than with the doctor.

I've had issues with rude staff; most times we've been able to work things out, but a couple of times I did switch doctors.

Nanner
It only took 11 years

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Posted: 12/3/2012 7:23:55 PM
I sure did. The receptionist at my old doctor's office is an absolute bitch. So I found a new doctor.


Nancy


ilovecookies
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Posted: 12/3/2012 7:28:55 PM
Yep. And right now, we're in the process of finding a new dentist because her "office staff" is one woman who is completely insufferable. I tried to let her attitude go, but when she began billing us incorrectly and arguing with me and the insurance company about the incorrect charges, I walked our family away. It's a shame because we love the dentist and her hygienists, but this office woman is either a nut or a thief. Maybe she's both. Whatever she is, she's not our problem anymore.



cajuncandy
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Posted: 12/3/2012 8:33:40 PM
Yes, my chiropractor's staff is incredibly rude.


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AngieandSnoopy
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Posted: 12/3/2012 8:54:56 PM
I changed dentists one time because of that. I had to show the idiot LINE by LINE where I paid them every time and did NOT owe any money. And the over charges and such. When I finally had it, I could NOT talk to the dentist without making an appointment so I just found another.


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TXDancermom
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Posted: 12/3/2012 8:57:48 PM
Yes.

I quit seeing a doctor because the office staff could care less about the patients, they were more concerned about what they were doing.


3PSoup
AncestralPea

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Posted: 12/3/2012 9:05:43 PM
Yes!



vanilla bean
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Posted: 12/3/2012 11:18:50 PM
yes and i would do it again in heartbeat.

TinCin
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Posted: 12/4/2012 2:59:25 AM
Yes it is the reason I have a new GP. I was with her for a long time probably 15 years but there was a constant staff turnover and they were both incompetent and rude the last time I called them so I just left. I hate the entire process of getting a new doctor and I am not very comfortable with my new doc yet. I am thinking of switching to a female doc again. I have had women docs for years and just feel more comfortable with them.

I am wondering about my rhumetologist's staff. I go in every 2 months so he can examine me (very cursory) and go over my blood test results. After the last appt. I asked the receptionist where the slip for getting my bloodword done was. She snapped at me that obviously he didn't want bloodwork or he would have ordered it. Really? I have NEVER been to his office without getting blood tests done prior to the visit. So should I just waste a couple of hours and my copay because she is having a crappy day? I think not. I am going to phone and ask again when the appt gets nearer and if she snaps at me again I will be looking for another new doctor.


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KatieBPea
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Posted: 12/4/2012 5:44:47 AM
It's amazing to see how common this is. My mother-in-law is on the verge of finding a new periodontist because of the rudeness of a member of the office staff.

She has spoken to the periodontist directly but it hasn't made a difference in the staff member's attitude.



VexedAngel
Cold Pea on a Cracked Plate

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Posted: 12/4/2012 8:01:39 AM
No. I just get very...direct...myself when dealing with them. IME, the turnover can be pretty quick for the rude ones...


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Deena714
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Posted: 12/4/2012 8:14:12 AM
Yes. Our GP's office staff can be seriously bitchy. After a few incidents, my husband emailed the head doctor (and owner of the practice). He got a personal call from the doctor and things have seemed to improve. Or maybe we just avoid the staff's bad days.

My husband's family has been using this practice for over 20 years. So of course people are entitled to a few bad days here and there. But this was *several* unacceptable incidents in a row.

If it was not a longstanding relationship, I would switch doctors and not look back.


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Deena
That I Would Be Good - My blog

OSUBuckeyeFan
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Posted: 12/4/2012 8:32:37 AM
The office staff at my Dr's last office was VERY RUDE!! My mom, sister, nieces and I all go to the same Dr and have for over 8yrs. The one receptionist was VERY rude not only to me but to my sister and mom on various occasions. One time the Dr called my Mom personally at home to give test results so my mom figured as long as she had the Dr on the phone she'd tell her how rude the receptionist was. I'd just had a run in with this lady the day before. The Doctor was kind of like, well we can't pinpoint any certain employee but I'll bring it up at the next staff meeting. Well, Ms receptionist was RUDE again and this time we reported her to the OFFICE MANAGER who CAN do something about it.

The last few times Ms Receptionist had been really nice so someone must've finally said something to her as I doubt my family was the only one in the entire practice who had any complaints about her snotty attitude.

My Dr has since switched her practice to the other hospital system in the area. The staff is nice...but a little ditzy. I had blood work done on Oct 1st, one of which they base the dose of my one medicine on and after two weeks, I hadn't gotten any calls regarding the need to change my dosage and I had just taken the last pill from the bottle so I also needed more and was out of refills. So, I called. The office staff was like oh, Dr left a note on your records that she wants you to decrease the dosage. I said well nobody has called in a new prescription for me. She didn't even apologize but said it would take 24-48hrs before they
called in the new script. I said it better take by the end of today because I need it as I just took my last pill this am. It's not my fault they didn't bother to call me and then phone in the new script.

So, yes I have wanted to switch Dr's because of rude and idiotic office staff BUT I love my Dr so much more and am willing to put up with occasional rudeness from her staff.




transprntbutterfly
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Posted: 12/4/2012 8:33:40 AM
I have. We had a family doctor that we all LOVED. He was wonderful and his nurse was fantastic, but his insurance gal was a complete miserable unsufferable b*tch and I got tired of dealing with her every time. She would bill the insurance wrong, send bills to my ex, argue that she had his address instead of mine, etc. etc.

I left and found a new doctor.

Ironically, ms. miserable ended up getting a job at the new doctor's office. *Sigh*. But she seems to be a little nicer now, and me, well, I am a little firmer with her than I was at the old doctor's office.

sweetandsour
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Posted: 12/4/2012 9:03:48 AM
Yes. I did and I don't regret it for a moment. I was at the practice (different doctors, my original doc had retired) for 23 years and had enough of the offensive rudeness.


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