Kohl's online still hasn't shipped my order and fedex will outsource delivery

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Posted 12/4/2012 by scrappinghappy in NSBR Board
 

scrappinghappy
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Posted: 12/4/2012 11:31:28 PM
and I placed it over a week ago. Even if it ships tomorrow I won't have it in time because fedex still needs to take it to the post office for delivery. Whoever heard of that? Fedex outsourcing it's own services. What next?!?!

A call to CS at Kohl's just yielded frustration beyond belief. Absolutely not a thing they could or would do.

I won't have it in time now and they can't/won't cancel my order. Apparently you can only cancel orders if you do it within one HOUR of placing the order.

Now I'll have to make a special trip either to the post office or Kohl's to return the order.

I am pretty sure I won't be ordering from them again.

Anyone else in the same boat?


---------------------------------------------------

"you bunch of Hippocrates" - troll on SBR board
"What's a Hippocrate? A big box used to transport large African animals?" - SuPeaNatural

You gotta watch this video:
Right then, right then, I laughed so hard my water broke...and I wasn't even pregnant - Jeanne Robertson, age 65



BudgetMama
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Posted: 12/5/2012 12:33:43 AM
Did you use your own Visa/ Mastercard, or did you use a Kohls card? If your own card, can you dispute charges, since they haven't shipped?

terri k
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Posted: 12/5/2012 1:06:58 AM
I hate that Fed Ex outsources deliveries. We have a Fed Ex pickup center just down the street from my house, but I couldn't pick up my package from there because the third-party delivery guy had it. What a pain, since the third-party guy wouldn't leave my package on my doorstep even when I left a signed release notice. Three calls and three days later, the guy finally left the package on my doorstep. I now cringe when I see something is going to be delivered to us by Fed Ex.


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gale w
shiny farmwife

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Posted: 12/5/2012 2:34:33 AM
I love Kohls but their shipping is SO SO slow. I know amazon prime has totally spoiled me but I thought Kohls' shipping was slow even before I ever had prime.

I've always gotten great service at the store so I'm a little surprised that online service is so bad. That's a bummer.


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scrappower
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Posted: 12/5/2012 7:15:19 AM
They aren't "outsourcing" deliveries. It s called FedEx smart post. It is a cheaper version of their services. Many companies use this now.



Captain K
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Posted: 12/5/2012 7:24:48 AM
What did the estimated shipping/delivery time say when you placed the order?

ilovepaper
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Posted: 12/5/2012 7:27:39 AM
I HATE fed-ex smart post and the UPS version too! For some reason the "handover" to the USPS here in Houston can take several days. Ridiculous!


Andrea

scrappinghappy
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Posted: 12/5/2012 7:39:22 AM
I need it for this Saturday. No , it hasn't shipped yet, the CS person told me how it WILL be shipped and no I can't change the shipping method even though it hasn't shipped yet.

Delivery was between the 3rd and 8th but even if it shipped today, I wouldn't have it in time.

This was my first order with Kohl's.com and definitely my last with them. I agree, Amazon prime has spoilt me but other companies manage to ship out in a couple of days as well. Why can't Kohl's?


---------------------------------------------------

"you bunch of Hippocrates" - troll on SBR board
"What's a Hippocrate? A big box used to transport large African animals?" - SuPeaNatural

You gotta watch this video:
Right then, right then, I laughed so hard my water broke...and I wasn't even pregnant - Jeanne Robertson, age 65



schmike
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Posted: 12/5/2012 8:18:21 AM
I placed an on-line order with Kohls the day after Thanksgiving (Nov 23) and still haven't received it. When I called to check on it, they said it should arrive within another week. For a product that is in stock, it shouldn't take this long. I will never order from them again either.

*~*amanda*~*
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Posted: 12/5/2012 8:22:34 AM
Im sorry youre having such issues with them, Id be upset too!

Could you refuse delivery on the package when it does come? It might be easier and a quicker refund to accept the package and return it to the store yourself, though.

Ive ordered a few times from Kohls.com over the past couple years and have had good experiences with them.

We also have Amazon Prime and I, too, am used to getting my packages in a couple days of ordering so it does seem like a wait when I order from some other place. But Kohls hasn't been slow in shipping in terms of non Amazon online shopping and delivery.

Compared to the others posts here Im counting myself lucky!



SmartyPants71
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Posted: 12/5/2012 8:30:39 AM

I HATE fed-ex smart post and the UPS version too! For some reason the "handover" to the USPS here in Houston can take several days. Ridiculous!

I haven't had that experience with the UPS version, but I agree, the Fedex Smartpast is terrible.

I hate how some companies take so long to ship stuff out-Target is pretty bad about that too. On a good note though, I ordered a coat from JCrew last week, and it still hadn't shipped as of yesterday. I called their customer service just to get an ETA, and she canceled the original order, and is overnighting me my coat instead! I certainly didn't ask for that, but I do appreciate it even though it's 80 freaking degrees here!


ribbonjunkie
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Posted: 12/5/2012 8:46:28 AM
They haven't shipped mine either. Now I'm worried!

hobbygirl82
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Posted: 12/5/2012 8:55:59 AM

For some reason the "handover" to the USPS here in Houston can take several days. Ridiculous!


I wonder if this is what happened to my Elf...I ordered it last week and it was progressing fine until I saw that it was handed over to FedEx Smartpost..now it's been in OKC for three days saying that it's been received by the facility...I don't even live anywhere near OKC..much closer to Tulsa

scrappinghappy
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Posted: 12/5/2012 11:04:20 AM
Oy, so with the handover, shipping transit time goes up 3 days just for it to sit in a trck somewhere. ARGGGGHHHHHH!

I ordered froms 6 or 7 different companies on Black Friday/Cyber Monday and this is the ONLY package that not only hasn't been delivered, it hasn't even shipped!


---------------------------------------------------

"you bunch of Hippocrates" - troll on SBR board
"What's a Hippocrate? A big box used to transport large African animals?" - SuPeaNatural

You gotta watch this video:
Right then, right then, I laughed so hard my water broke...and I wasn't even pregnant - Jeanne Robertson, age 65



melodyesch
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Posted: 12/5/2012 11:44:42 AM
Don't feel bad. I ordered DH 2 pairs of sweat pants from Eddie Bauer on 11/26 and they haven't shipped yet. I just looked and it says estimated delivery 12/14. Good grief! But I guess since it was their cyber Monday sale they are over loaded. But this isn't a gift so I don't have to worry about whether it makes it by Christmas.

But in reading your update, you said the estimated delivery was the 3rd - 8th. Since the 8th is Saturday it is possible it still might make it within their time frame promised. It would suck if it's 7pm on Saturday.

jjjulee
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Posted: 12/5/2012 1:04:06 PM
The USPS delivers a lot of smaller FedEx packages/SmartPost packages and has drop boxes at post offices in exchange for putting a lot of USPS packages on FedEx planes.

I have no help with the original question, but that is why they outsource delivery of some packages.

Creativegirl
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Posted: 12/5/2012 1:09:43 PM

I ordered froms 6 or 7 different companies on Black Friday/Cyber Monday and this is the ONLY package that not only hasn't been delivered, it hasn't even shipped!


Well, now I'm jealous- lol! I ordered from Kohl's, Snapfish, and Ulta on cyber Monday and none of my stuff is expected to arrive until Friday. It was all free shipping and I'm not in a hurry, so I'm good with it- it's still more or less within 10 business days.

I don't understand why they haven't even shipped your Kohl's order yet though!


Anna




Nicole in TX
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Posted: 12/5/2012 5:52:26 PM
I ordered 11/26 and it shipped today, 12/5. That is unacceptable to me.



TREZmom
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Posted: 12/5/2012 6:09:40 PM

I now cringe when I see something is going to be delivered to us by Fed Ex.


I'm the same way when I order through Kohl's. On top of that problem, Kohl's often sends my order in several separate shipments. For example, one order has ten items, and I will sometimes get close to ten different shipments. It is so inconvenient and annoying.

Wades girl
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Posted: 12/5/2012 6:16:03 PM
I ordered on 11/26 (edited: Oops! It was 11/29)and up until yesterday my order of 4 things (2 of them Christmas gifts that still need to be wrapped and sent across country) still said "In fulfillment". I emailed them yesterday wondering how long it would before they were shipped since they are gifts that need to turn around and go to IL. I got no response (even though it said Id get one in 24 hours) although this morning I did get a shipping notice...for HALF my order. Which, of course, only includes 1 of the 2 things I need to send to IL!


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Scrappinnut01
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Posted: 12/5/2012 6:27:19 PM
Wow, I'm sorry so many are having problems getting orders. I also ordered a bunch of stuff from Kohls on Thanksgiving. I left town on that Sunday and my son called me on Tues. to tell my both my packages had already arrived. I was surprised they had the stuff in 2 packages, since the one item would have had plenty of room in the first box, but I had free shipping so it didn't really affect me anyway. I hope your items get there in time.

PEArfect
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Posted: 12/5/2012 6:46:58 PM
I order from Kohl's quite a bit and always receive my package within 10 days.


Jen


**JoJam**
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Posted: 12/5/2012 7:32:16 PM
Don't panic yet. I ordered some things before Thanksgiving. They sent an email saying they'd email me when it was shipped. I've yet to get that email, but I got my items within 10 days.


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mightyme
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Posted: 12/5/2012 8:26:38 PM
Ups does it too. It only takes an extra day for us to get it when they do that.
I ordered on Thanksgiving and had both my kohls packages last week.

scrappinghappy
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Posted: 12/5/2012 9:04:59 PM

Don't panic yet. I ordered some things before Thanksgiving. They sent an email saying they'd email me when it was shipped. I've yet to get that email, but I got my items within 10 days.



Good to know. The mailman delivered my mail today. Still nothing from Kohl's!


---------------------------------------------------

"you bunch of Hippocrates" - troll on SBR board
"What's a Hippocrate? A big box used to transport large African animals?" - SuPeaNatural

You gotta watch this video:
Right then, right then, I laughed so hard my water broke...and I wasn't even pregnant - Jeanne Robertson, age 65



Wades girl
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Posted: 12/5/2012 9:24:22 PM
I just got my second shipping notice for ONE more thing. Which means I have one more to go. THREE different shipments for 4 items....lol First one via FedEx, second one via UPS, maybe the third will come USPS....lol


*~*Kelly*~*
Formerly known as "Wades girl"

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Proud Auntie to Hannah Kathryn, born May 1, 2008!
Missing my Dad since November 22, 2009.

Peal
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Posted: 12/5/2012 9:29:21 PM
I ordered an item from Kohl's before Thanksgiving and it arrived today. I wasn't anxious for it because I don't need it right away. But it did seem to take an awfully long time to drop a pair of tights in the mail. If they had the color I wanted in the store I would have just done that.


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DaisyDoodles
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Posted: 12/5/2012 10:14:05 PM
I am having the same issue.

I ordered a Shark Vacuum , a blanket and a Little People's toy. I got everything but the vacuum the following Wednesday and still no word on the vacuum.

I got the delivery email the day after getting the first package so I am not holding my breath on one for the vacuum


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