Cuttlebug suddenly stopped working! Can someone help me?

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Posted 12/19/2012 by pinkabella in General Scrappin'


PeaNut 486,481
October 2010
Posts: 1,108
Layouts: 5
Loc: SF Bay Area, CA

Posted: 12/19/2012 1:41:00 PM
I contacted ProvoCraft and they said since I've had it over a year, there is no warranty. They advised me to buy a replacement.

It was working fine, and I don't use it too often, mostly for embossing. Now, the roller handle moves and the bars are rolling, but when I put the plate "sandwich" in there, it "catches" but won't roll through.

If it matters, I was using a Sizzix embossing folder when it gave out and I was using the regular B plate-->White plate-->folder-->B-plate combo.

Has anyone had this happen? Any advice?

Leader of the Banned

PeaNut 52,171
October 2002
Posts: 17,687
Layouts: 105
Loc: Froogville

Posted: 12/19/2012 2:15:02 PM
maybe a spring slipped inside?

The sizzix ones are about the same thickness as the cuttlebug ones so that shouldn't have mattered. BTW, the white plate (A) is always your bottom plate.

7 years to get here... So now what?

PeaNut 251,919
March 2006
Posts: 5,411
Layouts: 19
Loc: Toronto, Ontario

Posted: 12/19/2012 2:28:06 PM

Any advice?

Yeah, buy a Big Shot as your replacement! PC customer service is terrible!

Canon 60D
Canon 50mm f/1.8
Canon 85mm f/1.8
Tamron AF 90mm f/2.8 SP Di Macro
Sigma 17-70mm f/2.8-4.5
Canon EF 18-200mm f/3.5-5.6 IS
Canon EF-S 55-250mm f/4-5.6 IS
Canon 430EX II
Photoshop Elements 10 - Lightroom 5

Leader of the Banned

PeaNut 52,171
October 2002
Posts: 17,687
Layouts: 105
Loc: Froogville

Posted: 12/19/2012 2:28:50 PM
are you using the same kind of paper you always use, or are you using chipboard that might make it thicker?


PeaNut 224,490
September 2005
Posts: 677
Layouts: 22
Loc: Port Coquitlam, B.C. Canada

Posted: 12/28/2012 8:31:59 PM a big shot! It is built so much more durable than the cricut. And better designed if you need a replacement part!

My handle broke on mine in September and I replaced with a big shot! I am never going back to a cuttlebug!

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Shut the PEA UP! Yer gettin me all twitterpaited!

PeaNut 123,471
January 2004
Posts: 16,907
Layouts: 165
Loc: Husker by Heart in WI

Posted: 12/28/2012 9:35:39 PM
Marking this, as I have had my cuttlebug forever, and it's making some freaky sounds. Big shot eh???? hmmmm..... off to price big shots.... can they be found somewhere w/a coupon? hmmm.

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