Cuttlebug suddenly stopped working! Can someone help me?

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Posted 12/19/2012 by pinkabella in General Scrappin'
 

pinkabella
PeaAddict

PeaNut 486,481
October 2010
Posts: 1,108
Layouts: 5
Loc: SF Bay Area, CA

Posted: 12/19/2012 1:41:00 PM
I contacted ProvoCraft and they said since I've had it over a year, there is no warranty. They advised me to buy a replacement.

It was working fine, and I don't use it too often, mostly for embossing. Now, the roller handle moves and the bars are rolling, but when I put the plate "sandwich" in there, it "catches" but won't roll through.

If it matters, I was using a Sizzix embossing folder when it gave out and I was using the regular B plate-->White plate-->folder-->B-plate combo.

Has anyone had this happen? Any advice?

*kaleidoscope*
Leader of the Banned

PeaNut 52,171
October 2002
Posts: 17,687
Layouts: 105
Loc: Froogville

Posted: 12/19/2012 2:15:02 PM
maybe a spring slipped inside?

The sizzix ones are about the same thickness as the cuttlebug ones so that shouldn't have mattered. BTW, the white plate (A) is always your bottom plate.

StreetScrapper
7 years to get here... So now what?

PeaNut 251,919
March 2006
Posts: 5,411
Layouts: 19
Loc: Toronto, Ontario

Posted: 12/19/2012 2:28:06 PM

Any advice?

Yeah, buy a Big Shot as your replacement! PC customer service is terrible!

*kaleidoscope*
Leader of the Banned

PeaNut 52,171
October 2002
Posts: 17,687
Layouts: 105
Loc: Froogville

Posted: 12/19/2012 2:28:50 PM
are you using the same kind of paper you always use, or are you using chipboard that might make it thicker?

scrapea&happy
BucketHead

PeaNut 224,490
September 2005
Posts: 677
Layouts: 22
Loc: Port Coquitlam, B.C. Canada

Posted: 12/28/2012 8:31:59 PM
Honestly...buy a big shot! It is built so much more durable than the cricut. And better designed if you need a replacement part!

My handle broke on mine in September and I replaced with a big shot! I am never going back to a cuttlebug!
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dalayney
Shut the PEA UP! Yer gettin me all twitterpaited!

PeaNut 123,471
January 2004
Posts: 16,907
Layouts: 165
Loc: Husker by Heart in WI

Posted: 12/28/2012 9:35:39 PM
Marking this, as I have had my cuttlebug forever, and it's making some freaky sounds. Big shot eh???? hmmmm..... off to price big shots.... can they be found somewhere w/a coupon? hmmm.
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