Help - Making Memories Slice customer service

Two Peas is Closing
Click here to visit our final product sale. Click here to visit our FAQ page regarding the closing of Two Peas.

Posted 1/5/2013 by sassiescrapper in General Scrappin'
 

sassiescrapper
StuckOnPeas

PeaNut 188,495
January 2005
Posts: 3,657
Layouts: 243
Loc: socal

Posted: 1/5/2013 1:14:58 PM
Hi peas!

I have a MM Slice and it died on me after a few cuts yesterday. I've been trying to troubleshoot it but am not having any luck. I tried to go to the Making Memories website but noticed there haven't been any recent posts. And the whyslice.com website looks like it's gone.

I can't figure out how to contact Making Memories or Slice. I found Making Memories on Facebook and messaged them but am not sure I'll hear from them. Of course I bought this little guy last year and hardly used him. I have a ton of cartridges I bought during the M's clearance.

I'm hoping some peas can come to the rescue or give me some info. I really would like to get it up and running again. Thanks for your help!

Anne

lindaspaperie
PeaAddict

PeaNut 186,649
January 2005
Posts: 1,336
Layouts: 165
Loc: maryland

Posted: 1/5/2013 1:29:10 PM
Elan Innovations now owns the Slice. The new website is www.slicecrafts.com. Here is the new Facebook page: www.facebook.com/slicecrafts. Good luck!


Linda
my blog

sassiescrapper
StuckOnPeas

PeaNut 188,495
January 2005
Posts: 3,657
Layouts: 243
Loc: socal

Posted: 1/5/2013 2:15:09 PM
Linda - thank you so much! I knew a pea would know!

I've sent them a Facebook message. Keeping my fingers crossed that they will be able to help me out.

Thanks again!
Anne

Just Lizzy
Original Pea #5005

PeaNut 19,817
August 2001
Posts: 20,981
Layouts: 54
Loc: On the rocky shores of life... AKA Mid-Missouri

Posted: 1/5/2013 7:02:45 PM
The new customer service is very helpful. Send an email to:

LEI SANCHEZ

Slice Customer Care - Elan Innovation
p - 801-383-1945 x114
e - lsanchez@elaninnovation.com

and you should get a response back right away.


Feeder of Denali, Dakota, Shadow & Kai

TiggerPooh2380
PeaAddict

PeaNut 436,995
September 2009
Posts: 1,144
Layouts: 1
Loc: Buffalo,NY

Posted: 1/5/2013 9:42:11 PM
I had to call them about mine recently and they are all super helpful and nice. Unfortunately they cannot do anything for the original, but they did give me tips to get it going again. (which didnt work). Now Im just saving up for a new one..lol
Show/Hide Icons . Show/Hide Signatures
Hide
{{ title }}
{{ icon }}
{{ body }}
{{ footer }}