Trouble with my Crop A Dile Big Bite - Updated

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Posted 1/5/2013 by Willscrapforfood in General Scrappin'
 

Willscrapforfood
PeaNut

PeaNut 232,717
November 2005
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Posted: 1/5/2013 7:12:54 PM
Well, I have good news! It took a month and several emails and phone calls, but I finally got a new Big Bite in the mail! Customer service said they were really busy after CHA so I probably picked the worst time to deal with this, but they did come through! My old one was orange and this one is a lovely aqua. What a beauty!
_________________
This thing used to be so slick and now I'm having so much trouble with it. I can't get it to punch simple eyelets anymore - it takes so much strength my husband has to use all his might to do it. It never got much use and I have just started using it again after many years.

Anyone have this trouble and how did you fix it?

KikiPEA
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Posted: 1/5/2013 7:32:11 PM
I'd email their CS to see if they could give you some tips.




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Willscrapforfood
PeaNut

PeaNut 232,717
November 2005
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Posted: 1/5/2013 7:55:08 PM
Sure, I can do that. I just hoped maybe someone had a quick fix for me

*Christy*
PeaNut

PeaNut 606
June 1999
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Loc: SoCal

Posted: 1/5/2013 9:37:55 PM
Sorry, no quick fix ideas from me either. What a pain! I would be really surprised if their customer service didn't hook you up with a new big bite though.

minna40
BucketHead

PeaNut 508,291
May 2011
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Posted: 1/5/2013 9:49:41 PM
Best of luck getting things worked out. The only trouble I have had with mine is constantly tripping over it! lol!



*Delphinium Twinkle*
I'm just a pea:)

PeaNut 163,613
August 2004
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Posted: 1/5/2013 10:03:33 PM
They have great customer service. Call and I'm sure they'll tell you how to fix it or replace it. There's a brand new improved big bite coming out.


Bethie
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bestcee
PeaAddict

PeaNut 101,686
August 2003
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Loc: Massachusetts

Posted: 1/5/2013 10:20:56 PM
Maybe oil the hinge? If it hasn't had much use, it's possible that it's froze up a little? I hope that makes sense.


Courtney
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ScrappingWonders
PeaNut

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Posted: 1/5/2013 10:56:28 PM
Call customer service they are wonderful. Sorry that your having trouble with it


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Willscrapforfood
PeaNut

PeaNut 232,717
November 2005
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Posted: 1/6/2013 6:16:19 AM
Thanks everyone! I'll let you know what happens!

Willscrapforfood
PeaNut

PeaNut 232,717
November 2005
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Posted: 2/4/2013 3:01:20 PM
BTT for happy update

CristinaC
PeaNut

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Posted: 2/4/2013 3:15:29 PM
I'm glad they got it sorted out!



dkirby
PeaNut

PeaNut 9,556
January 2001
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Posted: 2/4/2013 4:19:05 PM
Glad it worked out. I love hearing good CS stories!
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