|Posted: 1/5/2013 7:12:54 PM|
Well, I have good news! It took a month and several emails and phone calls, but I finally got a new Big Bite in the mail! Customer service said they were really busy after CHA so I probably picked the worst time to deal with this, but they did come through! My old one was orange and this one is a lovely aqua. What a beauty!
This thing used to be so slick and now I'm having so much trouble with it. I can't get it to punch simple eyelets anymore - it takes so much strength my husband has to use all his might to do it. It never got much use and I have just started using it again after many years.
Anyone have this trouble and how did you fix it?
Pea, Glorious Pea
Loc: In the land of loss...weight loss, that is. 47.4 down, about 6 to go! :D
|Posted: 1/5/2013 7:32:11 PM|I'd email their CS to see if they could give you some tips.
|Posted: 1/5/2013 7:55:08 PM|Sure, I can do that. I just hoped maybe someone had a quick fix for me
|Posted: 1/5/2013 9:37:55 PM|
Sorry, no quick fix ideas from me either. What a pain! I would be really surprised if their customer service didn't hook you up with a new big bite though.
|Posted: 1/5/2013 9:49:41 PM|
Best of luck getting things worked out. The only trouble I have had with mine is constantly tripping over it! lol!
I'm just a pea:)
Loc: *Sunny Southern California*
|Posted: 1/5/2013 10:03:33 PM|They have great customer service. Call and I'm sure they'll tell you how to fix it or replace it. There's a brand new improved big bite coming out.
|Posted: 1/5/2013 10:20:56 PM|
Maybe oil the hinge? If it hasn't had much use, it's possible that it's froze up a little? I hope that makes sense.
Yes, I can spell. No, my Kindle can't.
Just my humble opinion. And no, I wasn't being mean.
Loc: Fort Lauderdale, FL
|Posted: 1/5/2013 10:56:28 PM|
Call customer service they are wonderful. Sorry that your having trouble with it
|Beth at Scrapping Wonders
Learn how to get those iPhone photos
into a Scrapbook in no time!
|Posted: 1/6/2013 6:16:19 AM|
Thanks everyone! I'll let you know what happens!
|Posted: 2/4/2013 3:01:20 PM|BTT for happy update
|Posted: 2/4/2013 3:15:29 PM|
I'm glad they got it sorted out!
|Posted: 2/4/2013 4:19:05 PM|
Glad it worked out. I love hearing good CS stories!