I'm so MAD! Customer loyalty program..

Two Peas is Closing
Click here to visit our final product sale. Click here to visit our FAQ page regarding the closing of Two Peas.

Posted 1/10/2013 by Jjmikrut143 in General Scrappin'
1 2 3 4 >
 

Jjmikrut143
PeaAddict

PeaNut 567,699
September 2012
Posts: 1,297
Layouts: 3
Loc: NJ

Posted: 1/10/2013 4:56:16 AM
I finally reached my 15% discount about a month ago and now twopeas changed it to ths point system and I lost my %15 its at %5 now and I have a longggggg way to get back to %15 that's so not right! I should have had it for at least a year like stated and or they should have figured out a way to grandfather in that had just recieved it prior to this change! I've spent over $2,000 here in just a little time I need that %15 that's the main reason why I only shop here and nowhere else!! & of course this just has to happen right before all the new CHA releases! Ughhh I'm soo annoyed!!


Jennifer

Rhonda in TX
BucketHead

PeaNut 339,706
September 2007
Posts: 775
Layouts: 18
Loc: Houston, TX

Posted: 1/10/2013 5:08:23 AM
Have you contacted them about this?


Been scrappin' for 15 years
Homeschool mom of 2 - DS (16) and DD (15)

devildog
Be gentle; I'm a delicate little flower

PeaNut 172,765
October 2004
Posts: 12,223
Layouts: 2
Loc: Why do you wanna know?

Posted: 1/10/2013 5:41:07 AM
YIKES, I had no idea they changed the program. I also had been at the 15% mark, and just checked and I'm down to 5%.

So let me get this right--if I spend $5,000 on full price items, I'll then earn 15% discount? That's a lot of money to spend.

I understand sale/discontinued items will earn lower points, but doesn't the amount you spend on sale/discounted items impact the amount towards free shipping?

Hmmmm....


*****Natalie*****

FYI--That avatar is NOT me; it's NOT my DH; it's NOT my father; and, I'm NOT related to him by blood or marriage. It's just a dude...wearing a Wal-Mart bag.

"May the fleas of a thousand camels infest your crotch and may your arms be too short to scratch." TheSeaBee&Me, 5/20/2009

I love the smell of drama in the morning!


melcono
PeaNut

PeaNut 438,372
September 2009
Posts: 21
Layouts: 1

Posted: 1/10/2013 5:41:35 AM
I just checked my account and i lost my 10% off. This sucks!

biochemipea
likes shiny things

PeaNut 114,614
November 2003
Posts: 22,668
Layouts: 499
Loc: Ontario, Canada

Posted: 1/10/2013 5:43:54 AM
There was a thread about this yesterday, but they locked it. Look a few pages back if you would like to read it.






See things that shine on Pinterest, Instagram, and YouTube.

Uploaded with iPhone client

devildog
Be gentle; I'm a delicate little flower

PeaNut 172,765
October 2004
Posts: 12,223
Layouts: 2
Loc: Why do you wanna know?

Posted: 1/10/2013 5:44:46 AM
Off to look, missed it yesterday.


*****Natalie*****

FYI--That avatar is NOT me; it's NOT my DH; it's NOT my father; and, I'm NOT related to him by blood or marriage. It's just a dude...wearing a Wal-Mart bag.

"May the fleas of a thousand camels infest your crotch and may your arms be too short to scratch." TheSeaBee&Me, 5/20/2009

I love the smell of drama in the morning!


ruth.bonser
BucketHead

PeaNut 216,893
July 2005
Posts: 535
Layouts: 69
Loc: http://scrapmachine.com/

Posted: 1/10/2013 5:52:06 AM
I certainly feel that without my 10% discount two peas will have a tough time competing with other places that offer flat rate shipping to internationals. I want to support a company that offers so much for free but I am so gutted to have lost that customer loyalty discount so suddenly and without warning.


you can find me at http://scrapmachine.com/

Uploaded with iPhone client

devildog
Be gentle; I'm a delicate little flower

PeaNut 172,765
October 2004
Posts: 12,223
Layouts: 2
Loc: Why do you wanna know?

Posted: 1/10/2013 5:56:42 AM
Ya know, here's another thing--2Peas used to never lock threads. I get it's their business, and their site, and are free to do whatever they want. Quite a few threads have been locked/deleted in the past months. Not cool.

Just yesterday I'm on here saying how much I love this place, and I do. But I also spent a LOT of money hear, both in product and workshops. I've bought almost every single workshop they put out, and also earned the 15% discount. To say I'm disappointed would be an understatement.

So there...I got that all out before this thread disappears or gets locked.


*****Natalie*****

FYI--That avatar is NOT me; it's NOT my DH; it's NOT my father; and, I'm NOT related to him by blood or marriage. It's just a dude...wearing a Wal-Mart bag.

"May the fleas of a thousand camels infest your crotch and may your arms be too short to scratch." TheSeaBee&Me, 5/20/2009

I love the smell of drama in the morning!


devildog
Be gentle; I'm a delicate little flower

PeaNut 172,765
October 2004
Posts: 12,223
Layouts: 2
Loc: Why do you wanna know?

Posted: 1/10/2013 6:15:17 AM
So let's see, I want to buy a $15 stamp set, and I'll get a 5% discount, $.75 off, and have to wait a week to get it.

OR...I can buy it from Amazon, for $15, and get it within 2 days with my Prime Shipping.

OR...I can go to Archivers, use my 30% off coupon, saving $4.50, and have it the SAME day.

Hmmm...which way should I go?????


*****Natalie*****

FYI--That avatar is NOT me; it's NOT my DH; it's NOT my father; and, I'm NOT related to him by blood or marriage. It's just a dude...wearing a Wal-Mart bag.

"May the fleas of a thousand camels infest your crotch and may your arms be too short to scratch." TheSeaBee&Me, 5/20/2009

I love the smell of drama in the morning!


rikkatikacrafts
PeaNut

PeaNut 522,941
October 2011
Posts: 245
Layouts: 0

Posted: 1/10/2013 6:23:29 AM
I agree, it makes no sense to continue shopping here without that discount. The slow shipping was already a turn off......
Uploaded with iPhone client

nyanko
PeaNut

PeaNut 329,149
July 2007
Posts: 75
Layouts: 7

Posted: 1/10/2013 6:44:21 AM
I just read the other thread and agree that the change should have been announced before it actually happened. (I checked the Two Peas in a Bucket News on 8 Jan, but there was no mention of the change.)It was so sudden!

Kayk55
PeaNut

PeaNut 475,239
July 2010
Posts: 214
Layouts: 0
Loc: Plano, TX

Posted: 1/10/2013 6:46:39 AM
While I understand that 2peas is a business first and foremost I don't think that they seem to understand this is a hobby for most of us. So the money we spend here is disposable income that we are trying to stretch as much as possible. Taking away discounts, charging a small fortune for shipping and being a bit higher priced than competitors isn't helping anyone stretch their dollar. I for one like to get the most bang for my buck and it doesn't seem that 2peas is the place to do that anymore



KK
Uploaded with iPhone client

biochemipea
likes shiny things

PeaNut 114,614
November 2003
Posts: 22,668
Layouts: 499
Loc: Ontario, Canada

Posted: 1/10/2013 6:48:22 AM
I think 2Peas' shipping prices are really reasonable. They are definitely the cheapest out of everywhere I shop, and have the lowest amount to spend for free shipping.






See things that shine on Pinterest, Instagram, and YouTube.

Uploaded with iPhone client

pennyscraps
Today's Logo brought to you by the number 266,613

PeaNut 266,613
June 2006
Posts: 10,478
Layouts: 102

Posted: 1/10/2013 6:53:26 AM
Are these new points cumulative or rolling 12? It does not say.

I am busted down from 15 to 5 also and agree with Natalie's shopping example.

Super super sad about this.


Penny

That's QUEEN Paper Peep to you!

2012: 132 12x12 pages completed, 25 Project Life weeks completed!!
2011: 165 12x12 pages completed, 1 December Daily album
2010: 125 12x12 pages completed, 31 8.5x11 pages completed, 1 December Daily album

nyanko
PeaNut

PeaNut 329,149
July 2007
Posts: 75
Layouts: 7

Posted: 1/10/2013 6:54:48 AM
Jamie said in her announcement:

>You can now earn points simply by being active in our community, which
>I know so many of you are! This change rewards not only the shopper,
>but the crafter who loves to chat with other crafters, share their
>work in our gallery, etc. We value your presence and participation
>here, and our new program reflects that.

I just posted a reply above and went to see what happened to my Customer Loyalty Program points: no change (same points as before I posted a reply.) I thought posting a reply here is a kind of being "active" but I seem to have been wrong. So now I'm wondering - what does "being active in our community" and "chat with other crafters" mean?

biochemipea
likes shiny things

PeaNut 114,614
November 2003
Posts: 22,668
Layouts: 499
Loc: Ontario, Canada

Posted: 1/10/2013 6:56:43 AM
Penny, it says in the fine print it is rolling 12 as before.






See things that shine on Pinterest, Instagram, and YouTube.

Uploaded with iPhone client

pieces-of-me
BucketHead

PeaNut 276,171
September 2006
Posts: 933
Layouts: 2
Loc: The Granite State

Posted: 1/10/2013 7:02:02 AM
So not happy about this change AND the way it was not presented to "loyal customers". I have been shopping almost exclusively with 2 peas for over a year now and had earned the 15% discount. With the new plan as of today I have 19,558 points, amounting to 5% off. Based solely off of points through purchasing product, I will have to spend another $3044.20 to reach the 15% discount and THEN to maintain that level I will have to spend $$417.00 each month in order to keep it.

Uhm. As another poster stated, while I know this is a business and businesses are in business to make money. This is a HOBBY for almost all of us here. I get that we can choose to spend the $ or not, but I am willing to guess that most will go to other online stores that offer better shipping times and costs as well as discount codes.

I can think of several online retailers that offer FREE shipping after a certain amount spent, not discounted shipping that takes forever and a day just to reach us.

And why not just start shopping straight from the manufacturers? I know of several that you can just purchase directly from their own online store.

Well, Scrapbook.com, A Cherry on Top, Simons Says Stamp, Blue Moon Scrapbooking, My Scraps and More and Studio Calico guess it's your lucky day!! I'll be back to shopping with you right quick. Especially with CHA right around the corner.

Boo to you Two Peas for not valuing your "loyal customers" enough to even send out an email prior to making this change on the sly and then waiting for it to blow up in your face and then make a sticky about it when everyone catches on.


~*~* poLLy ~*~*

SammieJay
PeaNut

PeaNut 511,830
June 2011
Posts: 275
Layouts: 28

Posted: 1/10/2013 7:07:45 AM
I am furious too. I had JUST gotten my discount. The new loyalty program sucks!

sugaredsongbird
BucketHead

PeaNut 430,643
July 2009
Posts: 594
Layouts: 12
Loc: Grand Rapids, MI

Posted: 1/10/2013 7:17:33 AM
Oh my! I just figured it out that one would have to spend $420 a month to reach and maintain a %15 discount. Sorry, that's just not competitive business.


~Jen

Moriarty was real, Believe in Sherlock Holmes

ScrapNatya
Is this an instrument of torture or communication?

PeaNut 1,583
October 1999
Posts: 9,669
Layouts: 476
Loc: Long Island

Posted: 1/10/2013 7:19:24 AM
I'm definitely disappointed. I was up to 10% and I don't even qualify for a discount anymore.

However, I do like the site and will continue to use it free everyday and will be interested to see how to "earn" points by being an active member.


Marianne
~~~~~~~~~~~~~~~~~~~~~~~~
My Youtube channel

in the moment


KSimpsonDesign
PeaNut

PeaNut 287,497
December 2006
Posts: 396
Layouts: 2
Loc: Georgia

Posted: 1/10/2013 7:20:59 AM
I agree .. Even though they said that they kept the program the same for a number of year this is a HUGE hike in comparison... Like all of a sudden going to buy gas and its 13 bucks a gallon. I understand a change will happen.

The locking the thread so quickly bothers me as well... At least keep it open a whole day so people are able to post their feelings about it. It feels more like ya we get what your saying and enough about it.

I did love the old system ... And I did purchase a ton of stuff here because of the loyalty program. I did like that I was able to stack discounts.

I understand this is a business and you can do whatever you want in that regard.

paperpilekitten
PeaFixture

PeaNut 118,945
December 2003
Posts: 3,174
Layouts: 144
Loc: Stockholm, Sweden

Posted: 1/10/2013 7:34:28 AM

So now I'm wondering - what does "being active in our community" and "chat with other crafters" mean?


It might not be automated. Perhaps they give points to people that they feel deserve an extra reward? In either way, I don't think that they have that reward system in place yet. I logged in with the iPhone app, just to check if something would happen, and didn't see any change in my score either.

I don't care about those 'activity points' anyway because chasing points by being active is way too time consuming in comparison to how many cents that would potentially earn you per hour of activity. lol! It is a part of a very trendy concept right now, it's called "gamification" of web sites and every business want that!

But I'm active here because I enjoy it so much and it's one of my favorite places to hang out online, not because I might earn a few points.



/Margareta

Paperpilekitten.com I recently gave my paper trend blog a makeover.

luvmyfam444
BucketHead

PeaNut 112,158
October 2003
Posts: 983
Layouts: 0

Posted: 1/10/2013 7:53:19 AM
I have never shopped @ 2 peas - too expensive for me & most everything I buy comes from HobLob or Michaels with a coupon & then a bit from the LSS....

In my case giving me loyalty points to the site just 'cause I've been a member for 9 yrs is a total waste! Maybe I can share the points??

I can see why your mad - I would be too....

devildog
Be gentle; I'm a delicate little flower

PeaNut 172,765
October 2004
Posts: 12,223
Layouts: 2
Loc: Why do you wanna know?

Posted: 1/10/2013 7:57:55 AM

(I checked the Two Peas in a Bucket News on 8 Jan, but there was no mention of the change.)It was so sudden!


Yeah, way to sneak it in without warning. The newsletter talked about all the "changes" that have taken place in the past 6 months. Funny how they left out totally revamping their "loyalty" program.


*****Natalie*****

FYI--That avatar is NOT me; it's NOT my DH; it's NOT my father; and, I'm NOT related to him by blood or marriage. It's just a dude...wearing a Wal-Mart bag.

"May the fleas of a thousand camels infest your crotch and may your arms be too short to scratch." TheSeaBee&Me, 5/20/2009

I love the smell of drama in the morning!


Olga S
PeaWee

PeaNut 481,107
September 2010
Posts: 3
Layouts: 6

Posted: 1/10/2013 8:00:58 AM
Probably you shouldn't drop our discounts sooooo much? I've had 15% - now only 5%. If I could have at least 10% now, I wouldn't be so upseted.

PLUS I'm from Russia and postage is really expensive, you have no any shiping discounts for international customers with big orders as other scrap stores do (for example, Simon, Bluemoon and Emma's papier). My 15% discount was the main reason I was your "loyal" customer. Now I'll think twice before place any order and start searching for other places (with at least shiping discounts).

(Sorry my bad English, I hope you'll understand what I mean)

biochemipea
likes shiny things

PeaNut 114,614
November 2003
Posts: 22,668
Layouts: 499
Loc: Ontario, Canada

Posted: 1/10/2013 8:01:23 AM
The newsletter I received yesterday had a list of all of the new exciting changes at 2Peas, and one of them was a "GREAT new customer loyalty programme". I received the newsletter yesterday after the thread here was over and locked, so I just kinda laughed and deleted the email.






See things that shine on Pinterest, Instagram, and YouTube.

Uploaded with iPhone client

canadianscrappergirl
PeaAddict

PeaNut 345,491
October 2007
Posts: 1,291
Layouts: 28

Posted: 1/10/2013 8:06:49 AM
Well that blows I lost my discount all together yeah like I can spend $300 a month at the very least to get a decent discount. 2Peas you really dropped the ball with this so called loyalty program. Shame on you!!!!!!

darlyn
PEAs well with others

PeaNut 164,636
August 2004
Posts: 13,774
Layouts: 317
Loc: Lewes, DE

Posted: 1/10/2013 8:07:47 AM
i was *this* close to finally getting a discount (figured new CHA stuff would do it) and now I'm miles away.



Miss Kathy
AlienGreenPea

PeaNut 309,431
April 2007
Posts: 508
Layouts: 1

Posted: 1/10/2013 8:12:59 AM
I've been a member of 2 peas for quite a few years. I've just started responding to threads in the past year, was a "lurker" before that. I'm not very computer savvy so I've never uploaded any projects or entered any challenges, but I'm here participating daily and most of my shopping is done here. The 15% loyalty was a fantastic perk that influenced my spending. Now, with this new rewards plan, that fantastic perk is gone and I will never get it back since I can't see me spending my crafting time trying to figure out how to "upload" projects I no longer have time to make. Very disappointed.

PolarGreen12
AncestralPea

PeaNut 319,638
May 2007
Posts: 4,017
Layouts: 45
Loc: Tulsa, OK

Posted: 1/10/2013 8:18:07 AM
Crap. I was at the 10% mark too, Just reached it in October. Now I don't even have 5% as I only have 5432 points! That's pretty crummy!


*Andrea*
My Pinterest





TeamSteve
Don't shop...Adopt.

PeaNut 263,696
June 2006
Posts: 5,365
Layouts: 0
Loc: Home Sweet Home

Posted: 1/10/2013 8:21:09 AM
WOW, I hope the PTB really read through this thread. It's not a good thing to have alot of upset customers.



___________________________________________________________

While we may never
know the pain or
struggles of a rescue dog
the love they show
is unlike any other...

ckettel
PeaFixture

PeaNut 181,125
December 2004
Posts: 3,940
Layouts: 33
Loc: Chicago, IL

Posted: 1/10/2013 8:23:41 AM

I think 2Peas' shipping prices are really reasonable. They are definitely the cheapest out of everywhere I shop, and have the lowest amount to spend for free shipping.


I agree. Maybe shipping price is based on distance (I really don't know), but I'm not too far away from them so it's not expensive at all. And other sites want you to spend $75, $100 or more for free shiping.

But I'm not happy about the points. I'm trying to be understanding that they are a business and need to do this, but a little notice would have been nice and I think for those of us who were loyalty customers we should have been allowed the discount until our rolling 12-months were up.


Chris













ThreeCs
American Pea-dol

PeaNut 5,075
June 2000
Posts: 12,578
Layouts: 2
Loc: who bloody knows??!!

Posted: 1/10/2013 8:27:59 AM
Bummer. It would have been nice for some announcement like "effective February 1 (or Jan. 15 or whatever date they chosen) our loyalty plan is changing" so people could make any last purchases with their current discounts. They are probably wanting to clear out some product so new CHA items can be stocked, and people could have felt like they took advantage of their current loyalty perks before the change.

camanddanismom
Manic Mom of 2

PeaNut 274,243
August 2006
Posts: 11,866
Layouts: 473
Loc: Northeast

Posted: 1/10/2013 8:36:03 AM
I know! Last week I qualified for the 10% discount! Now I am only half way to 5%! I don't know what to think about this...You now need to spend $3000 a year to get 10% off? Under the old program you had to spend a rolling $500 a year to get the same discount? Maybe I am missing something...

camanddanismom
Manic Mom of 2

PeaNut 274,243
August 2006
Posts: 11,866
Layouts: 473
Loc: Northeast

Posted: 1/10/2013 8:39:50 AM
Please read Jamie's post at the beginning of this forum. It makes sense and also offers other ways to rack up points other than making purchases. Still not sure I will ever be able to hit 30,000 points but this makes it a little more achievable with my budget.

scrapping buckeye
StuckOnPeas

PeaNut 250,978
February 2006
Posts: 2,294
Layouts: 16
Loc: Buckeye trapped in Michigan

Posted: 1/10/2013 8:41:12 AM
Yea, that sucks - I lost my reward % and I only had it for 2 months I think. Sorry 2 peas but with your shipping issues & no discount I will shop elsewhere.

I was at 10% and now I need over 25,000 points to get back to that point. I don't think so.




serenitysmom
PeaAddict

PeaNut 193,655
February 2005
Posts: 1,881
Layouts: 53
Loc: Alabama

Posted: 1/10/2013 8:44:31 AM
I have been shopping more here because I was getting closer to the discount, but I can go back to my other places now:

My Scraps & More (also has a loyalty program & super fast & cheap shipping)
Bluemoon (free PRIORITY shipping after $50 & great customer service)
Simon Says Stamps (Fast shipping and lots of promotions/discounts)

So, to say that "everybody else has changed and 2 peas has stayed the same, blah, blah, blah"... nope, don't think so.


Kim


devildog
Be gentle; I'm a delicate little flower

PeaNut 172,765
October 2004
Posts: 12,223
Layouts: 2
Loc: Why do you wanna know?

Posted: 1/10/2013 8:48:18 AM

Please read Jamie's post at the beginning of this forum. It makes sense and also offers other ways to rack up points other than making purchases. Still not sure I will ever be able to hit 30,000 points but this makes it a little more achievable with my budget.


Well, to get the 15% discount back I was able to use in December, I need about 42,000 points. So, if I earn the 1,000 points hinted at for something during the CHA social this weekend, then I'll need 41,000 points.

Oh, and while looking at the program again, those at the "low" end of the Loyalty Program, a Bronze level with 7,500 points, they aren't even able to take advantage of whatever special promotions and advanced sale notices there might be?


*****Natalie*****

FYI--That avatar is NOT me; it's NOT my DH; it's NOT my father; and, I'm NOT related to him by blood or marriage. It's just a dude...wearing a Wal-Mart bag.

"May the fleas of a thousand camels infest your crotch and may your arms be too short to scratch." TheSeaBee&Me, 5/20/2009

I love the smell of drama in the morning!


biochemipea
likes shiny things

PeaNut 114,614
November 2003
Posts: 22,668
Layouts: 499
Loc: Ontario, Canada

Posted: 1/10/2013 8:49:04 AM

Please read Jamie's post at the beginning of this forum. It makes sense and also offers other ways to rack up points other than making purchases.
I sympathize greatly with the efforts and troubles with running a business! Both my parents and DH's father have their own business, and I know it is not easy. However, as a faithful customer (and you all KNOW how much I LOVE 2Peas!!) I do feel slighted and hurt by the sudden, and DRASTIC change. I would be so much more understanding if there had been:
1) warning given. I'd liked to have placed one last order with my 15% discount! Or, better yet -- to be grandfathered in for my last rolling 12 months at my current discount.
2) have the change be not so great.

I am looking forward to hearing the other ways points can be earned. I have seen other scrapbooking websites that offer points by posting on the message board, uploading to the gallery, or by finding hidden "eggs" in their store, but frankly -- the slow rate of accumulating those points did not provide much incentive to me.







See things that shine on Pinterest, Instagram, and YouTube.


devildog
Be gentle; I'm a delicate little flower

PeaNut 172,765
October 2004
Posts: 12,223
Layouts: 2
Loc: Why do you wanna know?

Posted: 1/10/2013 8:50:15 AM
Honestly, it's going to be a little too time consuming trying to figure out ways to earn points to earn a discount.

I'll keep it simple and enjoy the straightforward shopping experiences like Amazon, Archivers, etc.


*****Natalie*****

FYI--That avatar is NOT me; it's NOT my DH; it's NOT my father; and, I'm NOT related to him by blood or marriage. It's just a dude...wearing a Wal-Mart bag.

"May the fleas of a thousand camels infest your crotch and may your arms be too short to scratch." TheSeaBee&Me, 5/20/2009

I love the smell of drama in the morning!


DinCA
AncestralPea

PeaNut 30,673
February 2002
Posts: 4,187
Layouts: 41
Loc: west coast

Posted: 1/10/2013 8:51:26 AM
This is the first I am hearing about this. I am very unhappy.


Diana

ellencee
PeaNut

PeaNut 430,549
July 2009
Posts: 209
Layouts: 1

Posted: 1/10/2013 9:00:35 AM
NOT happy here either

dalayney
Shut the PEA UP! Yer gettin me all twitterpaited!

PeaNut 123,471
January 2004
Posts: 16,907
Layouts: 165
Loc: Husker by Heart in WI

Posted: 1/10/2013 9:10:02 AM
I have no dog in this fight, and although I adore twopeas? Most of my scrapbook shopping was done at HL, Michaels, Archivers (sorry, but they are so close to me, for once!) ... and I would get my doodlebug stuff at HappyNScrappin.com which always had it discounted, I think 10-15%? ... and free shipping at least once a month off of $25. (sadly they closed.)


But to have to spend $320+ a MONTH???? To get this discount? That's outrageous! I scrapbook for a living!!! And don't even spend that much! . Wowsers!

But I am giving them the benefit of doubt here. If it's the 2peas I know, they will figure out something, and hopefully make this right. I have always heard they have excellent customer service. I understand why so many shop here. The atmosphere of the store is amazing! This community that we have built, and they (2peas) have nutured, is one in a million!!!

But no matter how great their message board is, or their customer service, imo, they need to have even a flat 5% off product. They don't have any competitive edge compared to the other online stores. 5% wouldn't kill them.

I feel for you shoppers here. I have faith that 2peas will make this right.



PennyPaws
StuckOnPeas

PeaNut 551,978
April 2012
Posts: 2,099
Layouts: 79
Loc: Canada

Posted: 1/10/2013 9:11:00 AM
I have to admit I didn't even know about the program until Peas started mentioning that it had changed... I had been hoping that with the new year and other things they were introducing, that they'd start a loyalty program I'd love to have reasons to be loyal but with international shipping and duties, my total cost ends up being 140-150% of the product cost... I'd try and participate in the weekly challenges - $5 didn't offset the costs a great deal, but psychologically it helped... If I'm understanding it right, the challenges have changed so that there will be one $10 prize awarded per month, instead of one $5 per week... I don't know anything about running a scrapbooking store so I can't guess why the changes, and I don't understand all the costs they have... Speaking just as a customer, it feels like they're taking back "little" things, and that feeling sucks... I wish the changes had been announced and presented in a way that no one could've missed hearing about them - if there's news I'm not going to like at least don't let me stumble on it myself... Hopefully they'll keep adding ways to earn gift cards, discounts, giveaways, etc... I'd love if there were a couple sales a year that let you double or triple your discount for one order, or a special discount on your birthday/Pea joining anniversary... Some sort of carrot to keep me going


Uploaded with iPhone client

sheltieluvr
PeaFixture

PeaNut 414,014
March 2009
Posts: 4,795
Layouts: 0

Posted: 1/10/2013 9:11:43 AM
Well there goes my discount. Not happy at all with this.

paperpilekitten
PeaFixture

PeaNut 118,945
December 2003
Posts: 3,174
Layouts: 144
Loc: Stockholm, Sweden

Posted: 1/10/2013 9:13:44 AM

Oh, and while looking at the program again, those at the "low" end of the Loyalty Program, a Bronze level with 7,500 points, they aren't even able to take advantage of whatever special promotions and advanced sale notices there might be?


That has been bothering me, too. It makes me sad that you can count as a loyal customer but still not be allowed in on "special" offers. You have to spend at least $1,500 to get those offers. And I'm not even close to the Bronze level (a couple of days ago I had 10% and was halfway back to 15% ).

But again, it's 2peas' decision, not mine. If it were up to me and my business, I would probably not have done anything to upset my most loyal and frequent customers. lol! If any customer segment, you'd like to keep those happy!





/Margareta

Paperpilekitten.com I recently gave my paper trend blog a makeover.

mpscraps
StuckOnPeas

PeaNut 52,226
October 2002
Posts: 2,436
Layouts: 1

Posted: 1/10/2013 9:14:18 AM
So, I was at the 10% discount level...obviously that's gone. But can you help a confused pea out? Where am I supposed to be seeing points? I've tried looking all through my account info and don't see anything.

tracemar
PeaNut

PeaNut 149,391
May 2004
Posts: 344
Layouts: 143
Loc: Outside of A2

Posted: 1/10/2013 9:19:30 AM
I visit 2Ps DAILY but as my post counter would indicte, I am mostly a lurker. I do periodically post my LOs in the gallery, but I have purchased from 2Ps pretty regularly (enough to have been eligible for the 15% discount). I am VERY disappointed to learn of the new "loyalty" policy. I already know that under the new stipulations I will NEVER EVER again be eligible for the 15% discount that I got up until yesterday.

I have never had any issues with shipping cost and I have always received my packages within three days of them being shipped (even with Surepost). The few issues that I have ever had have always been resolved to my satisfaction and in a timely manner. In short, I have enjoyed shopping here, but this SUDDEN and DRASTIC change in the "loyalty" policy leaves a very bitter taste in my mouth. I understand the store's statement and it's right to change their policy at will and without warning but one pea stated something to the effect of "loyalty should be a two-way street" and I couldn't agree more. The way this whole thing was handled doesn't leave me feeling very rewarded for my loyalty. I commented on yesterday's thread that 5% is 5% so MAYBE I should be grateful for that, but under the circumstances I'm sorry, but grateful is NOT what I am feeling.


Tracy

devildog
Be gentle; I'm a delicate little flower

PeaNut 172,765
October 2004
Posts: 12,223
Layouts: 2
Loc: Why do you wanna know?

Posted: 1/10/2013 9:26:52 AM

So, I was at the 10% discount level...obviously that's gone. But can you help a confused pea out? Where am I supposed to be seeing points? I've tried looking all through my account info and don't see anything.


If you click on the Store link above, or at least hover over it, you'll see a sub-link for Customer Loyalty Program. When you click it, you'll see what your points are.


*****Natalie*****

FYI--That avatar is NOT me; it's NOT my DH; it's NOT my father; and, I'm NOT related to him by blood or marriage. It's just a dude...wearing a Wal-Mart bag.

"May the fleas of a thousand camels infest your crotch and may your arms be too short to scratch." TheSeaBee&Me, 5/20/2009

I love the smell of drama in the morning!


mpscraps
StuckOnPeas

PeaNut 52,226
October 2002
Posts: 2,436
Layouts: 1

Posted: 1/10/2013 9:45:58 AM
Thanks, devildog. I was just coming back to say I found it. Looks like I'd have to spend another $2600 to get back to the 10%. No thanks.

The discount wasn't the main reason I shopped here, but it was a nice perk. I understand business is business, but if even your most loyal customers are crying foul, you've shot yourself in the foot.
1 2 3 4 >
Show/Hide Icons . Show/Hide Signatures
Hide
{{ title }}
{{ icon }}
{{ body }}
{{ footer }}