Update...OMG.... my friend went to get a massage and told her she was too fat

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Posted 1/21/2013 by WorkingClassDog in NSBR Board
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~Lauren~
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Posted: 1/22/2013 12:38:32 PM
As someone who was formerly obese, I can understand the upset and humiliation felt by the OP's friend. I once had to be weighed before horse-back riding because they felt I was too big for the horse to carry. Even though I was a few pounds shy of the 250 pound limit and could ride, I was embarrassed and actually ended up feeling sorry for the horse. I understood why I was asked to get on a scale and why they wouldn't have allowed me to ride if I was more than 250 pounds.

However, I find it awful that this individual (the OP's friend)had to sensationalize the situation by going to the press. Sorry, but IMO, that makes her an attention whore.

Tell your friends what happened, they can tell their friends. All of you can decide you're not ever going to that salon. Whatever. But the blatant attempts to destroy a person's business in the media is just disgusting and livelihood is disgusting.

I rarely agree with Kerri, but in this instance, I totally do agree.





Any man who thinks he can be happy and prosperous by letting the government take care of him better take a closer look at the American Indian - Henry Ford

lucyg819
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Posted: 1/22/2013 12:40:02 PM

this could have been a badly worded misunderstanding but instead the court of two peas has determined this woman is guilty of fat bias and she couldnt possibly have had a good reason to deny the woman access to a massage. judge, jury and executioners, all with the flimsiest of "evidence" I agree this woman could be a complete asshole but NO ONE has proven that she is-yet so many of you found it necessary to try and destroy her fricking livelihood without a full understanding of the situation? without even discussing it with the person in question? who the FRIG operates their life this way?

FTR I am not in favor of FB bombing a business, especially if I'm not in possession of all the facts or personally affected by the situation. It's your attitude that the OP's friend MUST be at fault, despite the facts as presented, that annoys the hell out of me and probably a lot of others.


LUCYG
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--Bertrand Russell



gar
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Posted: 1/22/2013 12:43:00 PM

FTR I am not in favor of FB bombing a business, especially if I'm not in possession of all the facts or personally affected by the situation. It's your attitude that the OP's friend MUST be at fault, despite the facts as presented, that annoys the hell out of me and probably a lot of others.


I'm with Lucy, as I often am



Today, I will be colouring outside the lines.


~Lauren~
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Posted: 1/22/2013 12:44:23 PM
Well, the only "facts" are the words of the OP's friend. As my mother always said, "there are three sides to every story; his side, her side and the truth".





Any man who thinks he can be happy and prosperous by letting the government take care of him better take a closer look at the American Indian - Henry Ford

myshelly
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Posted: 1/22/2013 12:46:35 PM

yet so many of you found it necessary to try and destroy her fricking livelihood without a full understanding of the situation? without even discussing it with the person in question? who the FRIG operates their life this way?



I really don't think the peas were that involved. If you looked at the FB page the people making negative comments were the woman's mom, cousin, personal trainer. The peas were just watching. I believe it was the personal trainer who contacted the media.

The owner could have and should have responded before the situation escalated. She didn't. She handled it poorly. Now she has to deal with the fallout. That's the price of doing business.

I don't understand why you keep harping on about communication. She did try to communicate with the owner. The situation wasn't resolved. Therefore it escalated.





ArmyWife0212
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Posted: 1/22/2013 12:50:07 PM
I didn't contact the media. It went viral. I posted it on my FB page and people shared it. I can't help that. A friend contacted the media. But I don't have a responsibility to justify myself to anyone here. Sadly I felt a need to defend myself.

Annabella
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Posted: 1/22/2013 12:58:55 PM

I don't have a responsibility to justify myself to anyone here.

You do when you want us to believe your story and blast them all over the place. There's a website called yelp.com where you can post business reviews, that alone would have been enough. Lauren's horseback riding story is why I asked your weight. Everyone is not good at eyeballing weight. And maybe it was never your weight, but perhaps they thought you were difficult when you walked in so they made some excuse about the table.

If a pea posted this story I would have posted my condolences and moved on, but when your friend posted the business name this thread took a different turn.


Between her, her mom and friends, we are all posting and calling and whatever to spread the news



The people who are trying to damage a business's reputation based on a third hand account and without hearing the other side of the story, should stop and think a minute. What if it was your business and the Peas were attacking your reputation without knowing ALL the facts. Because face it, you don't.







Pretty In PeaNK

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Posted: 1/22/2013 12:59:29 PM
Looks like the Facebook page is gone. Man, if I were the store owner, I'd be contacting the client and offering a chunk of change as an apology, as well as free massages every month for a year, ANYTHING to keep it off the news.

ArmyWife, Congrats on your 1st 1/2 marathon. That's awesome!!


Welcome to the board.
This! Congrats! I wear a size small and can only run a mere 2 miles without dying. I'm impressed and look up to and admire women with your strength and stamina.

When you run your full marathon and meet your weight loss goals, please post here and share!


"How are we going to get rid of racism? Stop talking about it!"--Morgan Freeman

shannoninkc
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Posted: 1/22/2013 1:03:34 PM
Is it 2013? Don't a vast majority of people flock to the internet with complaints? Yelp? Urban spoon, hotel.com, facebook, twitter? That IS the world we live in. When I get shitty service from a place, I tell people. A business can absolutely call someone fat if they want, they can say too large, they can say whatever. They can also escort the lady into a room and say, "hey, I'm not sure if our tables can accommodate you, If you do weigh to much, maybe we can x or x or x, or you can come back or I can refer you elsewhere, I'm sorry we cannot help you at this time."

A business that shuts down their fb page because they got negative complaints? Yeah, they did noooothhhing wrong. Any reputable business replies to negative comments. In a lot of cases, when I have felt wronged, the business actually does themselves a favor by taking care of me, which makes me give the business rounds of applause to all my friends and the internet. This is business 101.

~Lauren~
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Posted: 1/22/2013 1:04:07 PM

But I don't have a responsibility to justify myself to anyone here.


Of course you don't. But you're the one here bringing it to our attention. Some of us have questions and/or opinions. This is a rather (alright, a very)opinionated and vocal message board as I'm sure your friend can tell you.





Any man who thinks he can be happy and prosperous by letting the government take care of him better take a closer look at the American Indian - Henry Ford

gar
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Posted: 1/22/2013 1:05:45 PM

I posted it on my FB page and people shared it. I can't help that.


Posting stuff like that on FB in the heat of a 'hurt' moment isn't necessarily a wise thing to do however justified you might feel initially.






yet so many of you found it necessary to try and destroy her fricking livelihood without a full understanding of the situation? without even discussing it with the person in question? who the FRIG operates their life this way?
--------------------------------------------------------------------------------



You sound slightly manic about this, quite frankly.



Today, I will be colouring outside the lines.


Pretty In PeaNK

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Posted: 1/22/2013 1:07:28 PM
I double-dog dare a pea to call the salon and get their side of the story...


"How are we going to get rid of racism? Stop talking about it!"--Morgan Freeman

Dalai Mama
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Posted: 1/22/2013 1:07:30 PM

yet so many of you found it necessary to try and destroy her fricking livelihood without a full understanding of the situation? without even discussing it with the person in question? who the FRIG operates their life this way?
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------



You sound slightly manic about this, quite frankly.
Meh, maybe so. But I agree with her.


Jo Mama

***********************************

Gotta kick at the darkness 'til it bleeds daylight. - Bruce Cockburn

The knack of flying is learning how to throw yourself at the ground and miss. - Douglas Adams


gar
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Posted: 1/22/2013 1:09:32 PM

yet so many of you found it necessary to try and destroy her fricking livelihood without a full understanding of the situation? without even discussing it with the person in question? who the FRIG operates their life this way?
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------



You sound slightly manic about this, quite frankly.
--------------------------------------------------------------------------------

Meh, maybe so. But I agree with her.


Oh I agree that badmouthing a business in that way is not the way to go. Not cool, however right you are.




Today, I will be colouring outside the lines.


Pretty In PeaNK

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Posted: 1/22/2013 1:11:24 PM

Oh I agree that badmouthing a business in that way is not the way to go. Not cool, however right you are.
On Yelp? Isn't that what Yelp is for?


"How are we going to get rid of racism? Stop talking about it!"--Morgan Freeman

WorkingClassDog
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Posted: 1/22/2013 1:15:36 PM

But you're the one here bringing it to our attention.


No she didn't. I did.

Yelp has been done as far as I know as of either last night or yesterday.




gar
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Posted: 1/22/2013 1:16:42 PM

Oh I agree that badmouthing a business in that way is not the way to go. Not cool, however right you are.
--------------------------------------------------------------------------------

On Yelp? Isn't that what Yelp is for?






She said she posted it on FB and couldn't help that others shared it.



Today, I will be colouring outside the lines.


WorkingClassDog
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Posted: 1/22/2013 1:19:09 PM

The people who are trying to damage a business's reputation based on a third hand account and without hearing the other side of the story, should stop and think a minute. What if it was your business and the Peas were attacking your reputation without knowing ALL the facts. Because face it, you don't.


So if your friend says xxx Restaurant has crappy food don't eat there. You wouldn't believe her? You would go there and try it for yourself? When my friend says she got crappy service at xxx massage, would I go find out for myself? Nope I would take her word on it. That's what friends do.



Dalai Mama
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Posted: 1/22/2013 1:20:52 PM

So if your friend says xxx Restaurant has crappy food don't eat there. You wouldn't believe her? You would go there and try it for yourself? When my friend says she got crappy service at xxx massage, would I go find out for myself? Nope I would take her word on it. That's what friends do.
And I agree with that. What I wouldn't do is go to the restaurant's FB page and rail about how disgusting they were.


Jo Mama

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myshelly
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Posted: 1/22/2013 1:23:15 PM

Oh I agree that badmouthing a business in that way is not the way to go. Not cool, however right you are.



I am so very confused by this statement.

If I have a bad experience of course I want people to know. Why wouldn't I?

Why shouldn't businesses be badmouthed when they are bad? Why shouldn't bad businesses go out of business?




WorkingClassDog
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Posted: 1/22/2013 1:26:57 PM

What I wouldn't do is go to the restaurant's FB page and rail about how disgusting they were.


I would if I had gone to the restaurant and refused to serve her because she was too fat or too skinny or too tall or too short. I would most definitely stick up for my friend and call them out on it.




shannoninkc
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Posted: 1/22/2013 1:27:36 PM
Soooo.....it's okay to rant on yelp, but not on your own facebook page?

Interesting. Damn, my facebook, my rant. If a business person acts like a jackass to me, I sure as shit will tell anyone who will listen. And I'm pretty certain I'm not alone.

Pretty In PeaNK

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Posted: 1/22/2013 1:29:30 PM

Why shouldn't bad businesses go out of business?
Very true.

However, I think the point many peas are making is everything at this point is hearsay. It would be sad if a business went under because one person's perception was much worse than the reality.


"How are we going to get rid of racism? Stop talking about it!"--Morgan Freeman

not2peased
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Posted: 1/22/2013 1:32:05 PM

If she had a bad experience there, there's nothing to stop her telling people about her experience.


I agree with this and I also agree that if I was the OPs friend-I would NOT want to go someplace where they acted the way they did. I'd be hurt and upset too to be told I was too fat or too big for her table. the owner of this salon handled the situation badly-no two ways about it. that also assumes that the OPs friend is telling what she was told-verbatim. I have also heard MANY injured party stories where the EXACT WORDS, verbatim, were not repeated and it makes me quite frankly-skeptical. I can easily see the OPs friend misinterpreting the EXACT words used because she was embarrassed and mortified. it's the same reason limited weight is given to "eyewitness" accounts of crimes-people's memories are not foolproof and when you are hurt and upset-you can easily "hear" something incorrectly or attribute nuance and intent incorrectly. it happens to the best of us. in this case a single word and/or the tone used changes the meaning of the words completely. It turns an insult into a pretty harmless situation.

IMO, if the woman was polite, if she genuinely believed the person was too large for her tables then she has a right, actually an OBLIGATION to say so. taking someone's word for it is not the way you run your business and if she doesn't have a scale that is capable of weighing someone that large then I can see why she simply can't take someone's word for it-her business is on the line and she has to protect herself and her client. no one knows what kinds of tables this woman has-so to say they "know" her tables could take more weight is incorrect. No one knows what her liability insurance requires either. if the table broke while this woman was on it there would be a lawsuit of epic proportions and all of you would be crying about how irresponsible the owner was. people are also assuming that the person who answered the phone "knew" it was the OP's friend and "knew" she was the one who ran out of the place crying. maybe someone else answered the phone. maybe the person decided just answering the question in a straightforward manner was the best approach with someone who she believed to be overly emotional. I'd be a little wary of providing service to someone I felt might be a "problem" customer as well.

that said, before the OP went off and made a giant flap about this-a flap in which she could be the direct cause of someone (perhaps a family, not to mention the folks that work for this person)losing their livelihood, I'd be damn sure I had the FACTS-not my hurt feelings and assumptions.

that's the part I take issue with-getting a bunch of people who weren't even PRESENT, who don't have all the facts (even the OPs friend doesn't have all the facts)to go ahead and trash this woman's business-all without even allowing the woman to defend herself.

that is WRONG. people can take their business wherever they want. they are free to post their experiences about a business but to request others join in, to potentially ruin someone financially-you better be sure you have all the facts before you do so.

it's a lynch mob mentality and I don't think it's fair. if, after all the facts are in, then trash away but before then? very crappy behavior


-Kerry


Let the refining and improving of your own life keep you so busy that you have little time to criticize others.

Dalai Mama
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Posted: 1/22/2013 1:32:27 PM

Soooo.....it's okay to rant on yelp, but not on your own facebook page?
I have no problem with people complaining on Yelp. I have no problem with people complaining on FB. I have a problem with people going to a company's FB page, one that is presumably there to advertise that company, and trying to damage their reputation over an incident they weren't even involved in.


Jo Mama

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shannoninkc
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Posted: 1/22/2013 1:34:49 PM
Sidenote: I tweeted a complaint against a company I ordered shoes from once...can't even remember what the deal was, but the batshit crazy owner found my phone number, and called me and demanded I remove it. I told her her crazy ass if she EVER contacted me again, I was going to the police. If I remember right, I tweeted something along the lines of, "don't do business with such and such company, worst customer service ever."



not2peased
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Posted: 1/22/2013 1:36:12 PM
also,

I read a story not too long ago in which a customer did something similar (trashed a business she had visited) and was sued by the business owner.

if I recall correctly (and admittedly, I COULD be wrong)the business owner sued-and won.



-Kerry


Let the refining and improving of your own life keep you so busy that you have little time to criticize others.

WorkingClassDog
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Posted: 1/22/2013 1:38:58 PM
All I can say is that I will see what the newscast says and see if there is a response from the owner.


ShannoninKC.. get over yourself, this isn't about your crappy shoes.



not2peased
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Posted: 1/22/2013 1:43:02 PM
in my world, you give a business an opportunity to make the situation right-before employing the nuclear option. it's the right thing to do

I would rarely resort to trashing a business publicly but if I did-I'd make sure the business was given a chance to make it right.

I thought most folks operated this way-guess not


-Kerry


Let the refining and improving of your own life keep you so busy that you have little time to criticize others.

justalittletike
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Posted: 1/22/2013 1:49:40 PM
media is one sided... that is fact

so depending on who they decide they want to believe if it be your friend OR the owner of the business, it will be one or the other but not both... just saying.

honestly they will go with your friend because her story makes for a better story.

just like in officers using force whether it is justifiable or not, who do you think they always side with?



not2peased
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Posted: 1/22/2013 1:52:57 PM

It's frightening that nowadays we are all one sentence away from "ruin


no kidding. I was taught that with great power comes great responsibility

people can be ruined with a single keystroke. doesnt that mean we should be very, very careful of that power?


-Kerry


Let the refining and improving of your own life keep you so busy that you have little time to criticize others.

shannoninkc
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Posted: 1/22/2013 1:53:43 PM
Well, shoe business owner should have sued me, I would have won. I stated facts. Nothing against the law.

And for the record, I do give the business a chance to make it right, and most of the time, they do, and I become loyal and sing their praises. That is a golden opportunity for a business, when something goes bad and they make it right. It's almost better than just getting it right, because you think, "hey they really want me back, they care, they messed up, but look, they really made it right!"

Given the facts of this massage deal, only going on what was told here, because I don't know anything else....I say they failed. And failed miserably. I'm not going to wonder if the facts are right or wrong, I'm not going to assume, I'm going by what the op said happened. Nothing more, nothing less.

justalittletike
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Posted: 1/22/2013 1:54:33 PM
Kerry is not2peased



~Lauren~
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Posted: 1/22/2013 1:54:57 PM

It's frightening that nowadays we are all one sentence away from "ruin"




Ain't it the truth.

We often see it here, people claiming they'd have someone fired for any number of perceived wrongs. (usually it's a poor teacher who's the butt of this "fire them" mania.)





Any man who thinks he can be happy and prosperous by letting the government take care of him better take a closer look at the American Indian - Henry Ford

shannoninkc
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Posted: 1/22/2013 1:57:20 PM

people can be ruined with a single keystroke. doesnt that mean we should be very, very careful of that power?


This is a great thing to remember, and I find it kind of funny. (Not in anyway saying anything about who wrote it, just struck me as funny.)

This is something people can remember on message boards when dealing with other human beings. I hate the notion, "grow a thicker skin, this is the internet, if you can't handle it, find another place to post". If this sentiment applies to complaining to a business, I would hope it applies to dealing with people on a message board.

(Again, this has nothing to do with the lovely person who posted it, just grabbing it and making a comment that doesn't even relate to anything on this thread. ) hehehehe

deputydog
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Posted: 1/22/2013 2:06:24 PM
I'm not sure why anyone is trying to put this on the client.

As massage practitioners, we are well aware of a whole spectrum of issues having to do with the body-- not just about physical touch, but also the emotion that surrounds people when they allow themselves to be touched. The vulnerability some people feel about their bodies. The thing that is so wonderful about massage is that it is a kind and non-judgemental touch. Or it should be.

Even if non-judgement and respectfulness didn't come naturally to a person, you can bet your ass that it is taught in massage therapy schools all over the country, in continuing ed classes, and is part of the creed of any professional massage organization.

As a massage therapist and a business owner, it's my opinion that the onus is on the therapist to make sure that the client is treated with respect and that communication has been clear. There is no way this person didn't know that this was a sensitive topic and that she was using loaded language in an inappropriate manner. Not if she has any life experience at all or has ever been to massage school, taken any continuing ed, read a massage publication, or belongs to a professional organization.

As for the table concern, the cheapest of the cheap massage tables have a weight capacity of at least 450lbs, and most of them are anywhere from 800 to 1400 pounds.

Margaret

ETA: I do agree about giving the owner a chance to respond or clarify. My questions is-- how long do you wait ? If something like this happened and it was blowing up on facebook or other media sites I would respond ASAP, not take down my page! I agree that there can be miscommunication between customer and service provider, too-- again, respond!



IScrapCrap
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Posted: 1/22/2013 2:11:30 PM

no kidding. I was taught that with great power comes great responsibility


Are you related to Peter Parker?

pennyring
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Posted: 1/22/2013 2:16:16 PM

I didn't contact the media. It went viral. I posted it on my FB page and people shared it. I can't help that. A friend contacted the media. But I don't have a responsibility to justify myself to anyone here. Sadly I felt a need to defend myself.


Oh honey, just own it. You can't put something on the internet and then claim you're not responsible. Come on.




peamac
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Posted: 1/22/2013 2:16:57 PM
I need to watch the news tonight and see if the Peas are mentioned.


PeaMac


redboots
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Posted: 1/22/2013 2:20:34 PM

So if your friend says xxx Restaurant has crappy food don't eat there. You wouldn't believe her? You would go there and try it for yourself? When my friend says she got crappy service at xxx massage, would I go find out for myself? Nope I would take her word on it. That's what friends do.


I probably wouldn't eat at this restaurant, but I certainly wouldn't trash it on Yelp, Facebook or anywhere else based on second hand information.

The patron has every right to provide a review of the services THEY paid for or the treatment they received.

What I have a problem with is friends, family and strangers getting up in arms and leaving negative reviews for a place they've never patronized, and about a situation they did not witness personally.

I think THAT is unfair to the business owner.

BEF2008
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Posted: 1/22/2013 2:25:54 PM
Not defending the actions of the owner in the least but it does make me wonder if she uses cheap-ass massage tables? Or not ones that are meant to withstand what the LMTs in this thread have said?


ilovecookies
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Posted: 1/22/2013 2:31:57 PM

The patron has every right to provide a review of the services THEY paid for or the treatment they received.

What I have a problem with is friends, family and strangers getting up in arms and leaving negative reviews for a place they've never patronized, and about a situation they did not witness personally.

I think THAT is unfair to the business owner.


I have to agree.

I think it's terrible if the OP's friend was treated the way that she claims she was. I think the OP's friend had every right to write about her experience on a place like Yelp, or even facebook.

But her friends and family engaging in a widespread hate or smear campaign is just as wrong as what they're claiming happened in the first place. It's OTT, immature, and really lacking in class. You can complain without deliberately whipping up a pitchfork-brandishing mob.

not2peased
Ancient Ancestor of Pea

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Posted: 1/22/2013 2:32:11 PM

Kerry is not2peased


hee hee, when I chose the name I never realized (dumb, on my part) that it came across as kind of crotchety and crabby.

I MEANT for it to mean: I am pleased, just not TOO pleased (so pleased as to be annoying)

see how things can so easily be misinterpreted from what the person originally meant?


-Kerry


Let the refining and improving of your own life keep you so busy that you have little time to criticize others.

deputydog
Chicks Dig Giant Robots

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April 2003
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Posted: 1/22/2013 2:32:24 PM

What I have a problem with is friends, family and strangers getting up in arms and leaving negative reviews for a place they've never patronized, and about a situation they did not witness personally.

I think THAT is unfair to the business owner.


I agree. That said-- the business owner could also apologize or at least engage about what's happening. People make mistakes all the time. I think that would go a long way toward making people feel differently about situations like this.

Margaret



I-95
It's all just nonsense anyway!

PeaNut 97,456
July 2003
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Posted: 1/22/2013 2:35:37 PM

that's the part I take issue with-getting a bunch of people who weren't even PRESENT, who don't have all the facts (even the OPs friend doesn't have all the facts)to go ahead and trash this woman's business-all without even allowing the woman to defend herself.

that is WRONG. people can take their business wherever they want. they are free to post their experiences about a business but to request others join in, to potentially ruin someone financially-you better be sure you have all the facts before you do so.


I don't disagree with you....however, do we know that the OP, or her aggrieved friend actually recruited people to go trash this business? The aggrieved party posted right here, in this thread, exactly what the business owner said to her. The business owner has removed her FB page, so she is aware of the situation, and has not attempted to contact the aggrieved party.

As someone else said, a keystroke can ruin a business. That's true, but these days, and for many years, smart business owners spend a portion of each monitoring the internet for just this type of potential disaster. If they find negative reviews or comments, the smart ones address it right there, then email the client. I'm not saying the client is always right, but if you're on top of things, you can quell the groundswell before it turns into a tidal wave.

However, I have to believe that someone who is overweight is not so unaware of their size, that if this had been handled in a diplomatic manner, they wouldn't have understood. Their feelings may have been a wee bit bruised, but they surely wouldn't have left the place in tears. Anyone who is larger than normal, and puts themselves out to run a half marathon, is not a delicate flower.

And WTH wouldn't the salon/spa have a scale there anyway? If they have ANY limitations on the service they offer, they should be able to justify their refusal to provide it. That's on them, not the client.

Annabella
Leads a Charmed Life

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July 2002
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Posted: 1/22/2013 2:38:45 PM

So if your friend says xxx Restaurant has crappy food don't eat there. You wouldn't believe her? You would go there and try it for yourself? When my friend says she got crappy service at xxx massage, would I go find out for myself? Nope I would take her word on it. That's what friends do.


My friend posted a rant on yelp about the poor service she got at a carry out food place I used to frequent often for lunch at work. It reminded me I hadn't been there in awhile so I went back there, saw the person she probably named as unfriendly, but we had no incident. My food came immediately. Her issue was that she went in the evening, after ordering online and they told her they were closing soon so she would have to pick her food up tomorrow (which she'd already paid for). Her review was written with lots of exclamations marks and some words in CAPS and honestly only made her look crazy. Sure she was in the right and they may have handled it poorly, but I know her personality and I doubt her tone was pleasant. Her experience has nothing to do with their lunch time service.

Restaurants have lots of waiters, we're all not going to get the same waiter and I would assume after posting a yelp review the manager would see it and reprimand all waiters to not do xyz. In fact once I wrote a review that I saw an employee not wearing gloves and the owner immediately contacted me and we had a pleasant exchange. Not all owners care.

But again I think the waiter's attitude towards you can sometimes be a reflection of the customer's personality and your joint interaction and how your personalities meshed. Sure they should be professional with all, but we're all human. I do read yelp reviews before going to any restaurant but a few negatives aren't going to dissuade me, it needs to be overwhelmingly negative.

ps inflamatory yelp reviews are deleted, fair or not




not2peased
Ancient Ancestor of Pea

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Posted: 1/22/2013 2:40:21 PM

Are you related to Peter Parker?


no, but I AM related to Voltaire


-Kerry


Let the refining and improving of your own life keep you so busy that you have little time to criticize others.

redboots
BucketHead

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Posted: 1/22/2013 2:42:17 PM

ps inflamatory yelp reviews are deleted, fair or not


Not true. Two of our friends own a pizza restaurant. A competing restaurant continues to leave "negative" reviews of their restaurant that basically read like ads for the competition. "The pizza here is disgusting, but the pizza at XXX place is AMAZING," etc. They'll trash our friend's restaurant and leave several positive comments for the other place, along with the other restaurant's address, hours of operation, etc.

The other reviews for our friends' restaurant are overwhelmingly positive, but this has been a continual and ongoing issue. It began, conveniently, shortly after the new place opened for business.

The "users" who leave those reviews tend to be first time reviewers (no established Yelp history) and whom only leave that one review.

Some of the reviews are sent into the filtered area, but none have been removed. My friends have gone round and round with Yelp, asking for the reviews to be removed, but Yelp says they won't do it.

pretzels
Ancient Ancestor of Pea

PeaNut 479,777
August 2010
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Posted: 1/22/2013 2:48:00 PM

media is one sided... that is fact


That is mostly certainly not a fact.

I had a recent situation with my just-over-a-year-old washer, where I mentioned going to social media to air my complaint, and the company immediately agreed to what I had requested. I think everyone owes a company a chance to make up for a wrong they have committed before they go all crazytown on social media sites.

In this specific instance, after I called the salon and asked what the weight limit was, I'd immediately have asked why then was I turned away when I was under that weight. Give them a CHANCE, for goodness sakes. If they still continued to be assholes, then I'd hit the social media and regular media. But I think you have to give them a chance to correct their error first. That's the right thing to do.


But she did try to communicate. She called the business back and asked about the weight limits. The person she spoke to surely knew who was on the other end of the telephone and she still did nothing to rectify the situation.


How on earth could this person have known who it was on the other end of the phone? Do some places have special TV phones or something? Cause it that's true, then my city is much farther behind than I originally thought. I imagine any massage place probably gets calls similar to this all the time. How are they supposed to make the connection?

justalittletike
AncestralPea

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August 2009
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Posted: 1/22/2013 2:53:30 PM
when I say media is one sided... I mean news TV media and how it is aired... they pick one or the other.

not the response of either party.


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