Loc: Vancouver, BC
|Posted: 2/13/2013 2:00:09 PM|
Firstly, this is my first ever post on the boards - be gentle, please!
Secondly, I'm sorry if this has been talked about before I looked back a bit and saw nothing (again, be gentle, please!)
I'm very disheartened by the price of shipping to Canada. I had a $17 order (mostly just paper and a package of thickers) and my shipping was going to come out to be $19.. how does that even make sense? It also seems like the promotional codes don't apply to Canadian orders.
I enjoy the Two Peas site and think they offer the best online selection of scrapping goodies, but I cannot bring myself to pay these outrageous shipping prices.
Are there many Canadian Peas who shop here?
likes shiny things
Loc: Ontario, Canada
|Posted: 2/13/2013 2:04:38 PM|
What promotional code did you try to use?
Shipping to Canada IS expensive. I think the 2Peas cart overestimates on the shipping charges a bit, but once your package arrives you can contact CS here and have the difference between paid and actual postage refunded.
|Posted: 2/13/2013 2:07:32 PM|
This is why I stopped shopping at 2 peas ( except for classes and digital products). I would love to buy from here to support this site, but I can't justify the extra shipping costs.
A few weeks ago, during the sale here, I filled up my bucket with $50 of product with shipping estimated at $25! Sadly, I went to another online store, bought the same product and only paid $8 over there.
Sorry 2peas, but I cannot afford to shop here with your shipping prices being what they are.
Loc: southern manitoba canada
|Posted: 2/13/2013 2:08:07 PM|
The shipping is more like an estimate in my experience. My shipping is always crazy expensive. The nice thing is that 2peas will refund or credit any overages though, if you drop them a note in a support ticket.
I usually cap my orders at around $60 so they get through customs with little hassle and my shipping's usually a little over $10-12.
Loc: Toronto, Ontario, Canada
|Posted: 2/13/2013 2:13:19 PM|
Shipping costs is the main reason why I have yet to buy anywhere online - I can't find anywere with a good selection that will ship to Canada at a reasonable price. I have my cart full here but can't justify the cost.
Any CDN peas want to share where you shop peamail me pls!!!!!!!!
|Posted: 2/13/2013 2:26:29 PM|
Do they do the same adjustment for US orders? I had 6 pieces of paper in my cart and they wanted $7.65 for shipping.
7 years to get here... So now what?
Loc: Toronto, Ontario
|Posted: 2/13/2013 3:14:16 PM|
I've sent thegirlx and uruvero peamail... I'm a Canadian too and really wish 2 Peas would bring their shipping costs more in line with reality. It's the reason I don't buy supplies here.
Canon 50mm f/1.8
Canon 85mm f/1.8
Tamron AF 90mm f/2.8 SP Di Macro
Sigma 17-70mm f/2.8-4.5
Canon EF 18-200mm f/3.5-5.6 IS
Canon EF-S 55-250mm f/4-5.6 IS
Canon 430EX II
Photoshop Elements 10 - Lightroom 5
Loc: Ontario Canada
|Posted: 2/13/2013 3:23:31 PM|
I have been shopping here recently because I love getting the new releases more quickly than they get to us in Canada, and because I can get the whole line, not just the bits and pieces my LSS carries.
They do refund the shipping difference between what they charge you and what it actually is. You just have to open a support ticket!
However, shipping just went up 2 weeks ago, and this last box of mine - about $80 worth - cost $18.30 for actual postage. That is up ~$5 compared to December. However, I still think it's not too bad with the $5 discount for an order over $50. I've had no customs issues with my $70-80 orders!
Loc: Vancouver, BC
|Posted: 2/13/2013 3:26:08 PM|
That's great to know they will refund or credit the difference in shipping amounts if it's way too high. Makes me a bit more tempted to hit up the checkout.
Just wish they could be a bit more fair with the pricing. There is no way that a few pieces of paper and a pack of Thickers would cost $19 to ship.
The only sort of discount I've seen for Canadian shipping is if you spent $50 or more you get (a whopping) $5 off the shipping cost.
|Posted: 2/13/2013 3:27:45 PM|
I'm confused, do you mean that if you don't open a support ticket you don't get refunded the difference if it is over?
Loc: New York
|Posted: 2/13/2013 3:43:19 PM|
I'm in the US so I'm lucky and always have over %50 when I order so I can use the free shipping code. Maybe you should reach out to support before you place your order and ask the details? Also, maybe if there's a certain amount you place an order for the shipping will surprisingly go down? I love Two Peas and their customer support has always been great, give them a try.
Loc: Stockholm, Sweden
|Posted: 2/13/2013 3:43:39 PM|
do you mean that if you don't open a support ticket you don't get refunded the difference if it is over?
Yes, you have to tell customer service how much the real postage was (printed on the box) and how much they charged you and ask them to give you a refund. International shipping estimates are always off. I get about $6-8 back every time I order here, but I'm in Sweden so the shipping rates are more expensive, so I'm sure the discrepancy is less for shipping to Canada?
Ancient Ancestor of Pea
Loc: Ontario, Canada
|Posted: 2/13/2013 3:43:56 PM|
It is the biggest reason I don't shop here either...even though I want to badly. I can't justify the shipping price.
Loc: middle of a 3-boy circus
|Posted: 2/13/2013 3:53:02 PM|I'm pretty disappointed that the customer has to contact 2P's in order to get the shipping difference refunded. That should be done automatically.
Loc: SW Florida
|Posted: 2/13/2013 3:59:48 PM|
Sorry about the cost for shipping. It is a lot here in my opinion too; the regulars use it because its free over 50 here in US. Welcome to the boards. It is a lot of fun.
What are you looking at?
|Posted: 2/13/2013 5:42:59 PM|I am in the U.S. so can't give too much advice, but I think this
Maybe you should reach out to support before you place your order and ask the details? Also, maybe if there's a certain amount you place an order for the shipping will surprisingly go down? I love Two Peas and their customer support has always been great, give them a try.
is a good idea. Also wanted to say welcome to the boards, and I think your glasses are adorable!
|Posted: 2/13/2013 6:09:50 PM|Like Marcy, I keep my orders in and around $60 to avoid customs, and typically my actual shipping ranges around $9-$15.
Their shipping charges are estimated by weight, and they do the best they can to get it as close as possible.
That they offer the overages back is to me pretty awesome! I don't mind if it's a few dollars more because they also pay for the boxes, air bags, packers, etc.
That said, there is NO way for them to make a reasonable price for just a few 12x12 papers. The size of the box is what it is to fit them and no matter how light it is, there is still a cost that the postal system does by SIZE, and it goes up when weigh is added. So I just save up till I have enough for a bigger $60 order to make it worth while
I wish things were different for us in Canada, but it's not just 2P's. Shipping is pricy to Canada from anywhere unless you can get something small in a mailer which is not an option here.
Btw, Welcome to the boards!!!
Loc: Canada's Capital
|Posted: 2/13/2013 8:30:29 PM|
I too find the shipping from here outrageous and I really can't be bothered to go through the hassle of getting back my money after being over charged. Too bad they couldn't get it right in the first place.
I do a lot of online shopping from Scrapbookers paradise in Alberta. If you sign up for their e-mails they sometimes offer 40% off or free shipping at $25.00.
Canadian shipping aside this is a great place for chatting and inspiration. So welcome.
Please ignore the typos..I do know how to spell, I DON"T know how to type
Loc: Windsor, Ontario
|Posted: 2/13/2013 8:34:31 PM|
I'm a Canadian pea that shops here, and I've had one order delivered to my home in Canada. Thankfully I live in a border community and have had all subsequent orders delivered to my friends address over in Michigan, saving the orders up so that they're over $50 so that I can use the $10 off shipping code. The other benefit is that there's no sales tax charged on the order when it's shipped to MI.
I know that doesn't help you, and I wish they would do something about their international shipping charges. There has to be a balance struck between the order cost, package size/weight and the shipping charges, perhaps a discount code for international is in order...
|Posted: 2/13/2013 9:23:23 PM|
Until recently, I didn't know that we can get the refund of shipping, as nothing about it is said in the "SHIPPING POLICIES" on this site. (Sometimes I noticed the difference between the price on the box and what I was charged, but I just thought it might be a part of "handling fee" mentinoned in the policies.)
I also didn't know that the free shipping promotional code can be used by internationals too. I hope all information about shipping can be found at a single (and easy to find) place. (Just my thought.)
Loc: New Zealand
|Posted: 2/13/2013 9:26:59 PM|I can relate - I'm in New Zealand, and no matter how much I put in my cart, shipping is always about the same! So a $50 order costs $50 to ship here , whereas I can get it for $13-$18 at another site. I don't understand why shipping is so different! Such a pity though
Loc: Wellington, New Zealand
|Posted: 2/13/2013 10:33:00 PM|
Try shipping to NZ.
$30 is the base price, plus extra for weight.
Most orders if I had gone through and actually ordered them, came to about $50 shipping.
Vintage Queen Pea
Loc: South Dakota
|Posted: 2/13/2013 11:27:49 PM|
I have an Etsy store and a customer wanted me to mail a clothing pattern to Canada. I took it to the post office and the exact shipping was nearly 8.00 That was first class. Unfortunately, shipping is getting more expensive all the time. Hard to know what to do about it.
Ancient Ancestor of Pea
|Posted: 2/13/2013 11:49:03 PM|
I am in the mainland US and although I can usually get the free shipping for about $2-3 after the $10 discount if I spend over $50, if I need the order in under 2 weeks and need priority shipping it will cost me $13 after the $10 shipping discount. Crazypants considering a medium flat rate box is $14.50 total and that's the size both they ship in. They are definitely making a profit on shipping here.
|Child of God, follower of Jesus, and so thankful for His presence in my life <><|
Loc: British Columbia, Canada
|Posted: 2/14/2013 12:29:36 AM|Shipping between our countries IS expensive and Canada Post can be pricey too
I notice you are in Vancouver--give me a call at Clipper Street--I'm sure we can take care of you. You would not believe how much we have in stock right now and we're local, but we do ship all over Canada
|Posted: 2/14/2013 12:30:19 AM|
I didn't realise international shipping could get a discount, and a refund on actual compared to charged, I will look into that next time I put an order through
|Posted: 2/14/2013 1:46:13 AM|I had no idea you could get the difference back, will have to try that on my next order.
I live just outside Vancouver and I shop here alot even though the shipping is more expensive this is the only place that usually has everything I want in one place! I figure by the time I get in my car and drive to three or four stores looking for what I want I would have paid that in gas anyway
|Posted: 2/14/2013 3:35:51 AM|
I'm pretty disappointed that the customer has to contact 2P's in order to get the shipping difference refunded. That should be done automatically.
I'm pretty disappointed that they don't tell the customer to contact them with the overage amount. It would be nice to get it refunded, but I'd have been more than satisfied to have it as credit against my next order.
If you order one item, like a 12x12 paper, and check your shipping charges - that'll show you the base price you'll be paying... I add stuff to my cart and keep checking the total (under $60/65) and the shipping... If a certain item ups the cost too much I'll see if a different item will keep the costs down or if I've reached some threshold... Sometimes two separate orders are cheaper than one... And sometimes it works out best to make two orders - one for regular priced items and use the sale coupon/pay full price for shipping, and another for sale items/use the shipping coupon... You can't use both so sometimes that get's you the best deal... WIth the new Loyalty Program though, I'm not sure if there are coupons or how it affects things...
It's all part of the "fun"
Loc: Montreal, Canada
|Posted: 2/14/2013 9:20:47 AM|
Although I agree that shipping cost adjustments should be done by 2 peas without us having to ask for it, I am still glad they even do it. For a $50-$60 order my actual shipping cost usually comes down to $10-$13, minus the $5.00 promo code, it reduces it to $5-$8 which is not so bad. When I open a support ticket, they usually reimburse me between $7-$9 on my cc.
The USPS rates did go up recently, I've noticed that the base shipping price at 2peas is higher, but it is still a fair amount. Item prices are much lower than those in Canada, and I dont have to pay any taxes or duties.
Loc: Vancouver, BC
|Posted: 2/14/2013 11:21:02 AM|You guys are great! Thank you so much for all the helpful suggestions!