Am I expecting too much?

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Posted 3/14/2013 by Scrapn Nana in General Scrappin'
 

Scrapn Nana
PEAring through my camera lens

PeaNut 272,954
August 2006
Posts: 8,491
Layouts: 26

Posted: 3/14/2013 11:02:52 AM
I love stamps and have at least a couple thousand, probably way more. I have bought from a variety of sources, including "home party" companies.

I exclusively use the 12x12 albums of one of those latter companies, and I buy a lot of their stamps. Forgive me if I don't mention the name, but I don't want to go against the TOU here. Hint: they sell clear stamps in plastic pouches that snap closed, and most are stored in a plastic box with a handle on top. I have lots of those boxes.

I found my original rep through the company's website. She became a good friend, besides being a wonderful rep.

She retired a couple of years ago for health reasons. So she gave me to her upline and said the upline would take good care of me. The upline did at first, but she is a busy gal, one of the top reps. I place a pretty good sized order at least once or twice during each catalog, and I have two friends who often order with me.

I haven't received the latest catalog, which came out a month ago. I have had to ask for a catalog every time from this rep. With my previous rep, I always got a free catalog right after they were released, no pestering needed. This rep makes me feel like I'm invisible rather than a valued customer. I can understand that the catalogs cost money, but I always buy more than enough to make it worth the rep sending me a free catalog. Always. If I have no catalog, I am far less likely to place an order. I can look up the catalog online, but it's not nearly as convenient for me.

Am I expecting too much? Was I spoiled by my first rep?

Ising
AncestralPea

PeaNut 454,238
January 2010
Posts: 4,328
Layouts: 69
Loc: Central Louisiana

Posted: 3/14/2013 11:05:31 AM
Sounds like your new rep is not in it to make money. Some people sign up just to have the perks and to earn free product, but they don't necessarily push it. The great thing about that company is that most of the reps have online stores and if you can find another rep somewhere else who will treat you right, it might be worth the few dollars in shipping.

patchmom4
BucketHead

PeaNut 297,771
February 2007
Posts: 854
Layouts: 8
Loc: With my own Mr. Darcy...

Posted: 3/14/2013 11:11:50 AM
I was a rep for a company once and if I had inherited a customer like you, I would have been thrilled to have you. No matter how busy a person is, I don't think it takes much to get a catalog out.

Maybe it is time to find someone new...

Scrapn Nana
PEAring through my camera lens

PeaNut 272,954
August 2006
Posts: 8,491
Layouts: 26

Posted: 3/14/2013 11:18:46 AM
Actually, this rep IS in it to make money, and she makes a lot of money doing it. She's high up there. But I think she's gotten to the point that if you don't have $500 to $1,000 parties every time, she isn't as interested in you. One of my more recent orders was over $350 (just my stuff), and I got a small stamp set as a thank you. My next order was more like $175, but I did have enough for a party with my two friends' orders.

Yes, I am probably small potatoes to her compared to some of her customers, but it still adds up.

I do think I need to find another rep. I just want to make sure that I'm not expecting too much. If the next rep treats me the same way, I would want to find another rep. I don't like the idea of "rep hopping."

How does a person "shop" for a good rep, anyway? I can look for a rep on their site, but that doesn't tell me how she treats her customers.

lascrapper
PeaAddict

PeaNut 12,690
March 2001
Posts: 1,861
Layouts: 0
Loc: Minnesota

Posted: 3/14/2013 11:19:37 AM
You are NOT expecting too much. You and I have a mutual friend on another small msg board who is an excellent and attentive rep for that same company...I've had my new catalog in hand for a long time. And I only spend about $100 per catalog! Admittedly this rep is not local to either you or I, but she manages to pull off good customer service long-distance.

treyaut
StuckOnPeas

PeaNut 427,211
June 2009
Posts: 3,068
Layouts: 53
Loc: in my scraproom in PA

Posted: 3/14/2013 11:33:51 AM
Nope, you are not asking too much. Drop that Rep and find a new one.

journey fan
"Don't Stop Believin'"

PeaNut 308,186
April 2007
Posts: 12,538
Layouts: 0
Loc: California Coast

Posted: 3/14/2013 11:37:32 AM
Wish I sold stamps and not just scrapbooking supplies because I'd love to be your rep! You sound like a wonderful customer so, no, I don't think you're expecting too much. I would find someone else.

Do you mainly order online? If so, you don't need a rep that lives close to you. Why not find a Pea or a rep whose blog you like and order from them online? Someone who wants your business is going to bend over backward, including providing a free catalog for good customers.

I hope you're able to find a good and grateful rep!

ScrapbookBabe
PeaFixture

PeaNut 111,527
October 2003
Posts: 3,517
Layouts: 0
Loc: West Coast

Posted: 3/14/2013 12:01:59 PM
Those are big orders and you should be treated better, even if you order $29. I would find another rep, somebody starting out that has customer service.

Scrapn Nana
PEAring through my camera lens

PeaNut 272,954
August 2006
Posts: 8,491
Layouts: 26

Posted: 3/14/2013 12:58:32 PM

You are NOT expecting too much. You and I have a mutual friend on another small msg board who is an excellent and attentive rep for that same company...I've had my new catalog in hand for a long time. And I only spend about $100 per catalog! Admittedly this rep is not local to either you or I, but she manages to pull off good customer service long-distance.


I have seriously thought about her. Unfortunately I really want someone who lives near me. It was so much nicer when my original rep lived locally. I don't shop online, and it works better for me to have someone who is in the area. I continued with my original rep even after she moved, for the sake of our friendship, but I don't really have any reason to feel particularly loyal to the newer rep. She's had at least a year and a half of my business. I may try a new rep in my area, just to see how it goes, but I may try the gal from the other board. It helps to know she gives good customer service. I didn't know if I could really find that out by asking on the other board, at least not without potentially hurting some feelings. I appreciate your speaking up here.

voltagain
OklaPhoma

PeaNut 18,334
July 2001
Posts: 38,143
Layouts: 15
Loc: State of cultural confusion. Yeehaw and Aloha have collided!

Posted: 3/14/2013 1:09:43 PM
this rep IS in it to make money, and she makes a lot of money doing it. She's high up there >>>>>>>>>>>>>>>>>

If she is high up the real money, for her, comes from those under her.. not directly from the customer (you) Her time is spent helping those under her not so much in customer service. I'd find a rep that doesn't have other reps under them.. or just a couple. The more people they have under them the less time they have for customers.

Scrapn Nana
PEAring through my camera lens

PeaNut 272,954
August 2006
Posts: 8,491
Layouts: 26

Posted: 3/14/2013 1:16:13 PM

If she is high up the real money, for her, comes from those under her.. not directly from the customer (you) Her time is spent helping those under her not so much in customer service. I'd find a rep that doesn't have other reps under them.. or just a couple. The more people they have under them the less time they have for customers.


This makes sense to me. Thanks.

Definitely time to find a new rep.

TheBiscuitScraps
Bubbie is my most prized title.

PeaNut 99,833
August 2003
Posts: 5,226
Layouts: 2
Loc: Raleigh, North Carolina

Posted: 3/14/2013 2:14:40 PM
Another, "you are being a PERFECTLY reasonable customer in your desire for good service. And, yes, this one is too caught up in her downlines to care about any customer not doing huge shows. It's a sick way of doing business, but it happens in every direct sales company.

Cricutgirlg
Ancient Ancestor of Pea

PeaNut 160,610
August 2004
Posts: 6,482
Layouts: 90

Posted: 3/14/2013 2:25:29 PM
You need to get another rep. She's not nurturing your relationship as a customer. If you are buying alot you should not have to ask for a catalog. Good luck.

gmcwife1
SamFan

PeaNut 33,625
March 2002
Posts: 9,769
Layouts: 0
Loc: Washington State

Posted: 3/14/2013 2:44:22 PM
I hope you can find a rep that will serve your needs more than her needs. You should be made to feel like a valuable customer, not an after thought.


~ Dori ~

luv my son
PeaAddict

PeaNut 95,467
July 2003
Posts: 1,421
Layouts: 0
Loc: N. Cal

Posted: 3/14/2013 2:45:28 PM
As a former consultant, I'd find someone new. First, you should be the host of a party if you have orders that large and get the hostess rewards.

.Megan.
Go WINGS!!

PeaNut 100,223
August 2003
Posts: 14,023
Layouts: 15
Loc: Utah

Posted: 3/14/2013 2:57:48 PM
Nope, you're not expecting too much. I try my best to take care of my customers (and potential customers!) for both Thirty-One and the un-named scrapbooking company . I work a full time 'real' job so I understand being busy, but simply sending off a catalog takes no time at all.

scrapper100
Budletsmom

PeaNut 65,877
January 2003
Posts: 13,181
Layouts: 30
Loc: So CA

Posted: 3/14/2013 3:05:22 PM
I hope she has given you your hostess bonus as well. A party if $150 gets you $25 in free product.

I hope you can find another local consultant that will treat you better she makes our company look bad.
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sbbright
PeaNut

PeaNut 398,557
November 2008
Posts: 151
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Loc: Missouri

Posted: 3/14/2013 3:12:46 PM
I am a rep for that company and would be more than happy to mail you a catalog.
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Helen *Mc
Gone Walkabout

PeaNut 4,068
April 2000
Posts: 10,438
Layouts: 214
Loc: Aussie in SC. USA

Posted: 3/14/2013 3:25:10 PM

Wish I sold stamps and not just scrapbooking supplies because I'd love to be your rep! You sound like a wonderful customer so, no, I don't think you're expecting too much. I would find someone else.


exactly. I think the customer service is lacking, and probably what voltagain said. Shame, but I would find someone else

myboysnme
Living life on the left

PeaNut 69,081
February 2003
Posts: 7,959
Layouts: 1

Posted: 3/14/2013 4:55:44 PM
Find out who her downlines are and pick one. You would be a real gem to one of these consultants.

I am not going to beg anyone to take my money. She would have been off my radar after the first order.

Scrapn Nana
PEAring through my camera lens

PeaNut 272,954
August 2006
Posts: 8,491
Layouts: 26

Posted: 3/14/2013 5:02:48 PM
Thank you, everyone. I have been getting the hostess rewards. I knew enough about the program and how it works to claim my goodies. It was mainly that she somehow made me feel like she was doing me a huge favor sending a catalog and taking my order, instead of it being a mutually beneficial relationship.

I don't think she meant to make me feel that way. I'm sure it was unintentional. She was just too busy because she had climbed so high and had so many reps that she managed. But I shouldn't have to feel like I was begging every time I asked for a catalog, after having been a good customer order-wise. It just really got to me.

After seeing the first few posts assuring me that I wasn't being unreasonable, I didn't waste any time, and I already have a new rep.

Thanks for all the feedback!

onescrappygirl
PeaNut

PeaNut 138,639
March 2004
Posts: 253
Layouts: 19
Loc: Seattle, WA

Posted: 3/14/2013 6:24:34 PM
Sounds like her customer service is lacking. Personally, I hate having to pursue reps so I can spend my money. Find a new rep and don't feel bad about it.
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