Loyalty Program

Two Peas is Closing
Click here to visit our final product sale. Click here to visit our FAQ page regarding the closing of Two Peas.

Posted 9/6/2013 by katemac in General Scrappin'
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katemac
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Posted: 9/7/2013 8:21:53 AM
Like others, I'm not sure I like seeing that total listed in big, highlighted numbers Might actually make me spend less, since I hadn't officially added it all up, and seeing the big number makes me feel a little guilty! ha.

Robin Sparkles
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Posted: 9/7/2013 8:49:06 AM
It isn't a big deal for me. I don't buy much and do shop here when I can buy I only order ever 5 months or so and even then it's less than $50. But I love the online community and free videos.


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MoniL
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Posted: 9/7/2013 9:02:08 AM
So when I couldn't sleep last night I crunched the numbers to compare the last program to this one. Reaching 10% discount with the current program is more attainable. With the current program you have to spend $2,000 in a 12 month period. With the prior program it took 30,000 points to get that level. The most you could get each month by posting and uploading to the gallery was 650 per month, or 7,800 per year. That means you still had to spend $2,220 in a year to get the additional 22,200 points needed for the discount.
Obviously the current system is more reasonable for the higher discounts, as the 15% discount of 50,000 points would have required $4,220 in spending on top of full participation every month. I'm not sure how the previous 5% requirements compare to current as I can't recall what the point requirements were.
I know that the original program was more generous than the current but I can understand the economics behind adjusting it.
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HoneyBee13
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Posted: 9/7/2013 9:07:46 AM
I was at a 5% discount and I am now at a 7.5% disount, so this is good.
I have been ordering from 2 peas since 8/27/12 and have seen the loyalty points changed twice. I like the change because I post and get involved because its fun not because I want to earn points.
Now I wonder if the badges will stop

Tegan Skwiat
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Posted: 9/7/2013 9:59:00 AM
I am pleased with the change... I went from a 5% discount to a 10% discount. And I am definitely ordering from here very soon!



cengland
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Posted: 9/7/2013 10:58:31 AM
To be honest, I'd much rather see free international shipping offered than any loyalty programme at all.

In fact, if I could get free international shipping on my 2Peas orders (as I already spend over $50 USD per order), I would spend the same amount of money that I'm currently spending to ship stuff on actual product (and 2Peas would receive a greater share of money as a result). I'm sure I'm not the only person like that. Seems a bit of a no-brainer to me.



shirt
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Posted: 9/7/2013 11:16:19 AM
I am happy with the change as well. I had 16,000+ points in the old system. I got 5% off and probably wouldn't make the 10%. I order $50-$80/month and usually only post a couple times a day. Now I have a 7.5% discount which is much nicer.


- Renee

ScatteredConfetti
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Posted: 9/7/2013 3:44:59 PM

To be honest, I'd much rather see free international shipping offered than any loyalty programme at all.

In fact, if I could get free international shipping on my 2Peas orders (as I already spend over $50 USD per order), I would spend the same amount of money that I'm currently spending to ship stuff on actual product (and 2Peas would receive a greater share of money as a result). I'm sure I'm not the only person like that. Seems a bit of a no-brainer to me.


Yes, yes, yes and AMEN!
I also think that international customers should be considered a bit more..
I mean, I know that international shipping is a bit pricey, so giving internationals free shipping for orders over 50$ might not be a very good idea, BUT you could set higher limits for free shipping (100$ or sth like that) or at least have an offer now and then for internationals to save shipping. I would love to spend quite a bit of my money here, if shipping wasn't that high which most of the time means that it levels out the higher product prices here in Germany..



mamashosh
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Posted: 9/7/2013 3:57:43 PM
Mixed feelings:
I went from 5% to 7.5% which is good

That will only last a week if I don't order quickly which is bad (already placed an order this week, and the things I really want are in stock elsewhere but not here)

This website offers me so much more than shopping--videos galore--which is part of why I feel loyal to them and which is great

Some people were given an extra thousand dollars credit to lure them back, but I have stayed a loyal customer and was not given any incentives, and that's bad, doesn't make me feel appreciated or loyal.

Their program, their right to change it, but giving people some advance notice would have been a good idea.



Danibuttons3000
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Posted: 9/7/2013 4:59:59 PM
The change doesnt really bother me. I have been shopping here for about a year and a half and just reached the 5% tier in both systems. I never shopped here for the discounts, I shopped because they had the product I wanted. The 5% will be nice but I come to two peas for the message boards, videos, events, and galleries on a daily basis, even though I only make a purchase once every other month or so.

The one thing I will miss is being able to earn bonus points during events, but again I just have fun participating in events.

anitatina
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Posted: 9/7/2013 5:25:23 PM
I didn't realize some customers were given an extra $1000 to get them to the next discount level. Seems a bit unfair for those of us who didn't get any incentive...


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Cindyrella
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Posted: 9/7/2013 8:41:23 PM
Where does it show you how much you've spent?

Shawn in AZ
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Posted: 9/7/2013 9:38:52 PM
I'm just happy that Two Peas has a loyalty program, either way I always enjoy shopping here. I hate to be a complainer but I'm really sick of hearing all of the moans and groans about international shipping. It's expensive, not anyone's fault, end of subject!


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tinaev
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Posted: 9/7/2013 10:26:25 PM
"You have spent $194.16 in the past 12 months."

LOL, I have even less of a chance of reaching the lowest discount amount now. I kind of liked the last program and it encouraged me to upload to the gallery and participate on the boards. I probably could have eventually gotten the 5% off that way, I never will now.

That said, with all the complaining I'm surprised Two Peas bothers offering a loyalty discount at all anymore.

miominmio
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Posted: 9/8/2013 1:34:15 AM
So Shawn, domestic shipping rates aren't anyones fault either, so maybe 2peas should stop offering free shipping for domestic orders over 50$?

gar
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Posted: 9/8/2013 2:53:49 AM

I hate to be a complainer but I'm really sick of hearing all of the moans and groans about international shipping. It's expensive, not anyone's fault, end of subject!


Why should it be the end of the subject? Oh yes, because it don't affect you!

It's legitimate for those of us it does affect and recognition of that by a specific offer for international peas from time to time would be appreciated and would encourage more sales for them.








Today, I will be colouring outside the lines.


ScrapsontheRocks
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Posted: 9/8/2013 4:31:43 AM
Wow, S in AZ, so sorry we are part of the globe / your site / the scrapping community. Well said, gar.

ETA: I see this poster is a regular on the FSOT board- probably deals with a lot of moaning about shipping / shipping hassles. They also love SC, "lived through" the whole Internationals shipping/ levy debacle. Ok, we geddit.

LisaMonique
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Posted: 9/8/2013 4:47:32 AM
Thank you for your loyalty program! It is the cherry on my sundae! And since sundaes are not on my diet, it is something really special!! Most importantly, THANK YOU for the fabulous FREE videos offered each day by leading scrapbook ladies!!! 2 Peas has definitely become my first stop shopping because of your content and feeling of "small town family owned" business! Keep up the good work!!


"It isn't easy being green." by Kermit the Frog


ScatteredConfetti
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Posted: 9/8/2013 7:01:04 AM

I hate to be a complainer but I'm really sick of hearing all of the moans and groans about international shipping. It's expensive, not anyone's fault, end of subject!


Sorry, but.. are you for real?!
Yeah right, it doesn't affect you in any way, so you are sick of hearing others "complain" about it. I don't have the feeling that we only complain, we make suggestions how one could deal with this issue. I don't think that any of us internationals expects to get free shipping for orders over 50 or 100$, but some deals would be nice.
And even though international shipping is quite expensive, other online shops (also non-scrapbook related) also offer special shipping rates or some deals where you can save on shipping.

So who here gives you the right to say "I'm sick of hearing about it, end of subject!" ..people that complain about sth. that doesn't affect them annoy me quite a bit..



shimelle
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Posted: 9/8/2013 10:24:27 AM
For those who don't want to see their total spend in dollars, look at your cart instead of the loyalty program page. In your cart, it will show the loyalty percentage on any item that is full price. Admittedly, that doesn't show you how close you are to spending up to the next level, but it's something... and if you don't want to see a scary number for your total, it might not be a good idea to think about how close you are to the next level anyway!

MoniL, thank you *so* much for taking the time to do the numbers, because I had a feeling this would be the case, but I had never added up what the old participation points would total.

Reaching 10% discount with the current program is more attainable. With the current program you have to spend $2,000 in a 12 month period. With the prior program it took 30,000 points to get that level. The most you could get each month by posting and uploading to the gallery was 650 per month, or 7,800 per year. That means you still had to spend $2,220 in a year to get the additional 22,200 points needed for the discount.


I never wrote down the old point levels, so someone please correct me - was it 7,500 points for the first discount level or could you get a discount at 5,000? If 7,500 was the requirement for 5% off, and 7,800 was the maximum potential earning by participation in a whole year, that means a pea would have to pretty much everything (all the chat, all the gallery uploads, bar 300 points) for an entire twelve months to earn the 5%. Right? Now I'm not saying that's not a good strategy and I *totally* appreciate if that was your plan and you were carefully making sure you hit the max each month since January, it would be super annoying. That is not cool at all, and I don't know what else to say about that really.
But I really *like* that the higher discount is easier to accomplish - that now 10% is a flat $2000 spend, when before it would have been $2000 spend PLUS a whole year of maximum participation points.

I also know that $50 is a fortune to one person and spare change to another. There is no way to make a loyalty system that works in a way that could help that, is there? Over the past six months, Two Peas has run lots of bigger sales that did not require any customer loyalty: 20% off storewide, 25% off whole brands, etc. So if $50 is a fortune for you to spend on scrapbooking supplies, those big sales still apply, and you can get a great deal for your big $50 splurge. There is nothing wrong with waiting for a sale day in the same way that you might have your eye on something outside the scrapbook world that could appear in a Black Friday sale or waiting for a day when you have a coupon to a big box store. But to dismiss the higher levels as something along the lines of 'no one would ever spend $2,000 to $3,000 in a year' well... there are people who spend that much. And before that top tier was more like $5,000 (or $4,000+ on top of full participation points)... so that bigger discount to going out to more people, even if $3,000 per year is a crazy daydream for most of us.

One thing that did sadden me about the participation points is that of course every post was the same number of points. Which is fine! But if you take a look at the GS front page, there are a lot of posts about various other places to shop for scrapbooking supplies - big box stores, warehouse sales, kit clubs, etc. I *know* that is a topic that quickly gets out of control, but it just seems to me to be odd to reward participation points to a post that encourages shopping somewhere else. (I know we all have various opinions of what this board is 'for' and none of us are in charge of the rules - that includes me!!! I love this board most when the discussions are about scrapping more than shopping, but that is perhaps selfish of me because I don't have the shopping options many of you have locally. To me, it has just never made sense that a board provided by a shop is a place to discuss shopping elsewhere, but I know that is Pandora's Box so I'm just going to stop right now.) I guess if the participation points had been kept, there had been a way to reward high quality, scrap-relevant conversations, like some sort of a vote-up system or something. But it seems like that would be SO much work it would never be worthwhile - it would cost a fortune in programming labour cost without making enough difference to sales, I suspect.

I know I'm ancient in terms of my ageing green pea, and every time I've seen the phenomenon of 'this was my favourite place and now I'm leaving' happens, it makes me sad. I am always sad to lose someone who contributed to the discussions about this hobby we all share. So I'm sad about that. At the same time, despite being a not-uncommon face on the boards, my participation points were not enough to help me greatly in the reward program and my loyalty points came from my orders. My percentage in the new program does help my budget, so that makes me happy - but also hopeful that there are many in the same camp who will be sticking around, be they waiting for sale days or enjoying their discount percentage.

One last note - that post from TJ to say accounts were adjusted and no one should have gone down a level in the switchover - that is good stuff, so if your level has gone down, make sure you open a service ticket and get your discount rather than suffering in silence and paying full price!


*******
(Too Long; Didn't Read summary: I'm sorry to those who were building up participation points throughout 2013 to have savings in 2014 because that bites; I'm happy that the higher discount levels are more attainable through shopping; I like the big sales they now do at Two Peas that don't require loyalty points or codes; and if your percentage discount has decreased, open a ticket and claim it back!)


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shimelle.~*
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shimelle
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Posted: 9/8/2013 10:25:25 AM
Oh, and this:

Now I wonder if the badges will stop


Badges existed before that loyalty program and weren't linked to the loyalty program, so I'm pretty sure you'll continue to see badges continue.


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JoanneW
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Posted: 9/8/2013 10:34:07 AM
I agree with you shimelle I don't like the discussions about all the shopping options in the US because I am also jealous. I have a box of goodies waiting for me when I visit my ex sister in law in America at the end of October which I bought when there was a 15% discount a few weeks ago and I cant wait to get my hands on it

marybeth72
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Posted: 9/8/2013 4:24:06 PM
One can't make everyone happy, I'm reminded of this daily at my job.

The bottom line is this is Peas' company, they can offer whatever loyalty program they wish.

Likewise, when it comes to my money, it is my choice if I wish to spend it here. Or elsewhere.


** Mom to two sweet boys **

IScrapCrap
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Posted: 9/8/2013 6:51:17 PM

big box stores, warehouse sales, kit clubs, etc. I *know* that is a topic that quickly gets out of control, but it just seems to me to be odd to reward participation points to a post that encourages shopping somewhere else.


That's a valid point. I'm one who is very slow at spending money on my SB supplies because I've been doing this "new" way of scrapping for almost 20 years. So the new and old program don't have much effect on me.




*Cecilia*
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Posted: 9/8/2013 7:23:59 PM

One can't make everyone happy, I'm reminded of this daily at my job.

The bottom line is this is Peas' company, they can offer whatever loyalty program they wish.

Likewise, when it comes to my money, it is my choice if I wish to spend it here. Or elsewhere.


I agree with that statement.

Either way really doesn't bother me. I probably won't get any discounts because I don't buy much (or post all that much yearly) any more.

I agree that 2peas can offer whatever kind of program they want to and can change it. My one concern is changing it without giving anyone an advice notice of the coming changes.


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rathercrafty
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Posted: 9/8/2013 7:43:21 PM
I'm very disappointed.

I was working hard to get the points to a discount by being more active (more so than in the last 12 months) and coupled with my package forwarding system in the US it was finally within reach to begin using 2P's as a place I could purchase items that I can't get in NZ.

I feel very disappointed, and as if what could have ben within my grasp has suddenly been yanked away.

I understand that as a business you have to make $, but changing the system *so* suddenly without warning *again* is frustrating to those of us who *want* to use 2P's but have to watch their spending or live outside of the US.



Lisaj873
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Posted: 9/8/2013 9:34:20 PM
Not sure which loyalty program was more helpful as I hadn't really compared numbers. Either way for me, I wouldn't be able to spend enough a year to reach a discount and I tend to only buy things that are on sale due to my budget. I am a bit spoiled though because I used to belong to another great site for a number of years that would offer big 40% off your order total sales at certain times throughout the year and I would wait until then to purchase but, the economy has changed since then and something like that is probably not feasible now.

drakumel
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Posted: 9/9/2013 2:18:01 AM

I hate to be a complainer but I'm really sick of hearing all of the moans and groans about international shipping. It's expensive, not anyone's fault, end of subject!

Well, I understand that it's expensive but there is big difference between 40$ flat rate box (in other stores) and 200$ Ups that is the only option I see right now in my cart for 3 paper packs and some alphas and brads. I wanted so many times to place an order here, because they carry so many products, but then I see shipping price - and I just go elsewhere. I don't know why 2ps doesn't offer flat rate

Scrapn Nana
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Posted: 9/9/2013 8:29:41 AM
TwoPeas is a business, and staying in business while making enough money to survive can be a real challenge these days.

I know from personal experience that it is not easy to meet all the demands of running a business and still make a profit. Making a profit is the whole point of having a business. If you don't make a decent profit, it's just not worth the hassles involved to keep the business going. Customers have the freedom to shop wherever they like. There are a lot of things a business can do to try to get customers to shop with them, but if they don't make money in the long run, it's not financially smart to keep failed incentives going. I am guessing that the loyalty program which was just "retired" was not really encouraging enough people to shop at TwoPeas, and it evidently caused a lot of former TwoPeas shoppers to go elsewhere.

I personally appreciate what TwoPeas offers, although I can sympathize with those who lost points. I lost all mine, and it was kind of a downer not to have any warning.


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Posted: 9/9/2013 9:22:33 AM

Oh god, i really DON'T like seeing how much i SPENT on scrap this year.
instant freeze for me


^^^That^^^^ I got a little queasy when I saw how much I've spent this year. Happy with the new discount, but I've got to cut down on my spending. I have so much stuff, I forget what I have


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tfsinga
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Posted: 9/9/2013 9:23:11 AM
If it helps keeps the site afloat, then I'm all for it!

syldupuis
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Posted: 9/9/2013 1:48:13 PM
I am also happy about the change. I am now at the 7.5% level instead of 5%. I was at 15% when they changed last time and I dropped to %5, which did not make me happy at the time, but I was just happy to still get some kind of reward for shopping here. I have benefited from other discounts as well along the way during the 2peas sales.

There will always be people happy and people unhappy. The thing I don't understand is people complaining that they do not get a discount anymore for having spent $38 or even $100 in the last twelve months.... I mean really, why would 2 peas bother giving a rewards discount to someone that is not shopping here at all? And why complain about the loyalty program if you are just plain buying somewhere else?

As for international shipping, I always open a support ticket and ask for a refund of what I overpaid and I get credited for that overcharge.
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