Updated-HSN thread

Two Peas is Closing
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Posted 10/1/2013 by mswhittaker23 in General Scrappin'
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DoxieLady
AncestralPea

PeaNut 66,506
February 2003
Posts: 4,349
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Loc: California

Posted: 10/7/2013 4:10:31 PM
Talk about service....I just received the replacement mini kit in the mail. Wow!! I think I sent the email last Thursday afternoon.

And, from last night's update, the replacement kit will be coming in January. That's amazing service and I can't believe how fast they were able to rectify the error and ship them out.


sopranomom
PeaAddict

PeaNut 93,035
June 2003
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Posted: 10/7/2013 9:13:57 PM
Ok....think I am muddle headed, but can it be, for those who picked one of the 3 mini kits before they offered the original Amy T kit, that they will get that one, PLUS, everybody on autoship still gets the one originally promised? I think some people picked from the 3 before the original was even offered. Does everybody who was on autoship, still get the original, or is the deal you had to pick one of 4 items? I don't understand those who are saying they are getting the stamp instead of the original kit? Is that because they missed the deadline? It's clear as mud. I chose the original kit after it was offered, I saw the 3 mini kits but didn't pick one at that time, so glad I waited I think. I am keeping my chocolate album and the mistake kit I received so will end up with one free kit. Is that what everybody is ending up with? Or some are getting the mistake kit plus one other and the date stamp? The 1st time they showed the original kit offered, I thought we were getting the date stamp with that!!

DoxieLady
AncestralPea

PeaNut 66,506
February 2003
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Loc: California

Posted: 10/7/2013 9:53:42 PM
Well, when they first caught the error, they offered to send you your choice of one of three mini kits. I chose one of those. (and it has already arrived)

Then, they offered the choice of one of the 3 mini kits, or to wait until January for the original kit plus a date stamp.

Then, last night, they stopped the offer of the 3 kits and said that EVERYONE would be getting the original kit in January.

So, some people will end up with 3 kits and some with 2 kits.

At least, that's my understanding of it!

sopranomom
PeaAddict

PeaNut 93,035
June 2003
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Posted: 10/7/2013 10:32:55 PM
Thanks for the reply....that's what I thought might be the case, some will end up with 3 kits, and others with 2 and the stamp? Oh well, I am happy with whatever I get, I like the kit I got with the choc. album and will be happy with the original kit and the stamp (I think I am getting a stamp!

CaribbeanGirl
AncestralPea

PeaNut 559,480
July 2012
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Posted: 10/7/2013 10:50:15 PM
sopranomom, if you are referring to my post no I did not miss the deadline. When this whole fiasco started I picked the exclusive AT kit with the date stamp. Then last night they announced that everyone was receiving the exclusive kit. I have no use for the date stamp as I have several, so I wanted to change my option. At this point I am receiving three kits.

sopranomom
PeaAddict

PeaNut 93,035
June 2003
Posts: 1,965
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Posted: 10/8/2013 1:27:27 AM
Wow...would have been nice if they had emailed everybody about the mistake, then the options 1st, and then the final choices. Guess if I had understood all that too, would have picked a different kit if I was going to get the AT special one anyway. What about the poor people who aren't on twopeas?? They would have no clue about any of this! If you call HSN and say you got the wrong product, are you being told you are going to get the correct one in January for free? Whole thing is totally nuts, and feel HSN should have emailed everybody when they knew about this to avoid so much confusion!

CaribbeanGirl
AncestralPea

PeaNut 559,480
July 2012
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Posted: 10/8/2013 2:17:32 AM
HSN is the reason everyone is getting the exclusive kit. AC was giving everyone options until HSN stepped in and told them to print out the exclusive kits so that they could ship them out to the customers. AC should have printed these out without HSN stepping in. Yes I'm getting three kits but I'm not impressed with AC customer service at all. I had to fight to get my option changed today.
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nomorelittlemonkeys
BucketHead

PeaNut 332,325
August 2007
Posts: 902
Layouts: 15
Loc: Central California

Posted: 10/8/2013 11:23:58 AM
I opted to receive the original kit when they first offered that option. It appears I will only be receiving the two kits, and a stamp. I hate to be greedy, but it feels like we're getting shortchanged a bit. I already have four of those stamps, and they are not worth as much as a mini kit. The whole thing has left a bad taste in my mouth. Am I the only one?

CaribbeanGirl
AncestralPea

PeaNut 559,480
July 2012
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Posted: 10/8/2013 11:51:01 AM
Nope I felt the same way. That's why I fought to get my option changed yesterday. I'm honestly not impressed with the way AC has handled this. I know some people are, but I'm not. I feel like they made the mistake, but it's a burden on them to fix it.
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treyaut
StuckOnPeas

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June 2009
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Loc: in my scraproom in PA

Posted: 10/8/2013 12:15:27 PM
I am happy with whatever. I returned the wrong kit to HSN. Will wait to see what happens in January. Doesn't matter to me either way considering I'm getting a refund. When HSN sends out the correct kit (as per the HSN supervisor), they will charge for that exclusive kit since the wrong was is processed as a return. Life's too short for me to worry about a $29.99 kit that I'm getting refunded on. People make mistakes, companies make mistakes, there will always be human errors in life.

BetsyJane
PeaAddict

PeaNut 70,643
February 2003
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Loc: North Suburban Chicago

Posted: 10/8/2013 1:22:08 PM
Yay, Treyault! Love your serene attitude! I am working on carrying that attitude with me daily...
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Scrapbooking_Grandma
PeaNut

PeaNut 410,684
February 2009
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Posted: 10/8/2013 1:58:18 PM
This post is starting to get confusing as to who is doing what.

So, I called HSN and they told me that they are not the ones sending out the AT kit in January. American crafts is sending out the AT kit in January.
Aparently I'm not the only one gettting confused because HSN said other ppl are calling them as to who is sending out the kit too.


scrapper100
Budletsmom

PeaNut 65,877
January 2003
Posts: 13,181
Layouts: 30
Loc: So CA

Posted: 10/8/2013 2:06:54 PM
They said HSN was shipping the kits they were shipping the stamp. This is so confusing.
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Scrapbooking_Grandma
PeaNut

PeaNut 410,684
February 2009
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Posted: 10/8/2013 2:07:48 PM
I am keeping the HSN kit that was sent in error.
I signed up for the AT kit in January.
That corrects the situation to my satisfaction.
I be receiving 2 kits and the stamp that is ok with me.

CaribbeanGirl
AncestralPea

PeaNut 559,480
July 2012
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Layouts: 88
Loc: Hogwarts

Posted: 10/8/2013 2:12:25 PM
Are you kidding me? I even spoke to a manager at AC yesterday and was told that HSN is shipping out the kits in January
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MDscrapaholic
PeaNut

PeaNut 571,170
November 2012
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Loc: Top of the Chesapeake Bay

Posted: 10/8/2013 2:20:49 PM
I asked for the Seasons kit when this whole fiasco went down. Sherri emailed me on Saturday and said I would get it in a few days. Haven't received it yet. Now I hear I'm also going to get the original kit I ordered? Wonderful!

I know I'm benefiting from this fiasco, more so than those that were not aware of the debacle and did not have a chance to ask for another kit before the Sunday night deadline. To make it fair, I think AC should mail out the date stamp or one of the kits offered to everyone who did not make a choice before the deadline. That way it's fair and EVERYONE gets SOMETHING.

Some of the posts from people on Becky Higgins blog are downright nasty!

sopranomom
PeaAddict

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June 2003
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Posted: 10/8/2013 6:24:57 PM
Well one more question... does the kit being mailed out in January have the chocolate album too or just the kit? What about the people who returned their mistake kits for a refund? Did they lose out on the album then? So totally confusing, the whole darn thing! I wished I had asked for one of the kits, like others did, but then it sounds greedy so I am happy with what I am getting and don't have the date stamp, so that was a nice bonus. I kept my chocolate album and mistake kit as liked it so will be happy to get the real kit in January...but will it come with an album or not?

CaribbeanGirl
AncestralPea

PeaNut 559,480
July 2012
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Loc: Hogwarts

Posted: 10/8/2013 6:57:51 PM
sopranomom, I'm wondering the same thing myself. I haven't seen it answered anywhere.
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recap.pea
AncestralPea

PeaNut 288,074
December 2006
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Posted: 10/9/2013 3:42:54 AM
My understanding is that it will come with the album, as that was part of the kit when we originally ordered it
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recap.pea
AncestralPea

PeaNut 288,074
December 2006
Posts: 4,556
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Posted: 10/9/2013 3:49:05 AM

I opted to receive the original kit when they first offered that option. It appears I will only be receiving the two kits, and a stamp. I hate to be greedy, but it feels like we're getting shortchanged a bit

How are you getting short-changed? You are going to get the original kit you ordered. In addition, you will get a free PL stamp, a free PL Cut & Paste kit and album. I don't understand how that is short-changing anyone.
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ScrapbookBabe
PeaFixture

PeaNut 111,527
October 2003
Posts: 3,517
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Loc: West Coast

Posted: 10/9/2013 6:23:02 PM
I am surprised that HSN has not notified everyone that bought this that is was an error and the wrong one was sent. It's just wrong that they have not gone on record and emailed their customers!
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