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Current Thread:

Help with my broken fiskars cutter Please
Post ReplyPost New TopicPosted 11/18/2012 by nikomoon14 in General Scrappin'
 

nikomoon14
StuckOnPeas

PeaNut 106,912
September 2003
Posts: 2,024
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Loc: Tucson, AZ

Posted: 11/18/2012 11:01:23 AM
So I have this cutter
And the wire got shaved so some wires broke and now it doesn't cut clean. I have to wait until tomorrow to call but I'm wondering how their warranty works. Thank You ind advance.


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danielle_the_bee
PeaNut

PeaNut 546,965
March 2012
Posts: 59
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Posted: 11/18/2012 11:09:48 AM
I had a stuck Fiskars punch a few months back. I just took a photo, sent it to them, and got a replacement punch in the mail about a week and a half later. Super easy.

They did not tell me they were sending the replacement, though. It just showed up. I thought maybe they forgot about me. So if you don't hear back after they ask for a photo or something, worry not.



Sparehead3
StuckOnPeas

PeaNut 446,722
November 2009
Posts: 2,565
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Loc: PNW USA

Posted: 11/18/2012 11:32:05 AM
If you use their website they will ask for a description of the problem and a photo. Two weeks later a new one will show up in the mail

Junebug868
PeaNut

PeaNut 449,325
December 2009
Posts: 65
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Posted: 11/18/2012 1:10:24 PM
Same thing happened to mine...I called them, followed their directions and got a replacement blade shortly thereafter...Great customer service...

TiggerPooh2380
PeaAddict

PeaNut 436,995
September 2009
Posts: 1,110
Layouts: 1
Loc: Buffalo,NY

Posted: 11/18/2012 2:11:36 PM
Same thing happened to mine, they sent me the replacement part (the part that lifts up) to change out, although I couldnt figure out how to get it off without breaking it.
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